User Guide
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Contents 6 Solve a problem HP support...59 Obtain electronic support...59 HP support by phone...60 Before you call...60 Phone support period 60 Telephone support numbers 61 After the phone support period 63 General troubleshooting tips and resources 63 Solve printing problems...64 The printer shuts down unexpectedly 64 All printer lights are on...
Contents 6 Solve a problem HP support...59 Obtain electronic support...59 HP support by phone...60 Before you call...60 Phone support period 60 Telephone support numbers 61 After the phone support period 63 General troubleshooting tips and resources 63 Solve printing problems...64 The printer shuts down unexpectedly 64 All printer lights are on...
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... or text is missing 83 Text cannot be edited...83 Error messages appear...84 Scanned image quality is poor 84 Scan defects are apparent 85 Troubleshoot installation issues 85 Hardware installation suggestions 85 Software installation suggestions 86 Problems setting up Bluetooth communication 86 Check the Bluetooth settings 87 Check the Bluetooth...
... or text is missing 83 Text cannot be edited...83 Error messages appear...84 Scanned image quality is poor 84 Scan defects are apparent 85 Troubleshoot installation issues 85 Hardware installation suggestions 85 Software installation suggestions 86 Problems setting up Bluetooth communication 86 Check the Bluetooth settings 87 Check the Bluetooth...
User Guide
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... features: • Fast access to qualified online support specialists • Software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with an HP technician by phone. Obtain electronic support To find support and warranty information, go to the...
... features: • Fast access to qualified online support specialists • Software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with an HP technician by phone. Obtain electronic support To find support and warranty information, go to the...
User Guide
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... in the Print & Fax or Print & Scan section of the steps below require HP software. See the computer's documentation for more information. • Pause Printing is not selected if you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. •...feed problems • Solve copy problems • Solve scan problems • Troubleshoot installation issues • Problems setting up Bluetooth communication • Clear jams General troubleshooting tips and resources 63 Contact your HP dealer or call the support phone number for the first time, it takes ...
... in the Print & Fax or Print & Scan section of the steps below require HP software. See the computer's documentation for more information. • Pause Printing is not selected if you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. •...feed problems • Solve copy problems • Solve scan problems • Troubleshoot installation issues • Problems setting up Bluetooth communication • Clear jams General troubleshooting tips and resources 63 Contact your HP dealer or call the support phone number for the first time, it takes ...
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...the software completely, and then reinstall the printer software. Check the printer setup For more information, see Uninstall and reinstall the HP software. 64 Solve a problem Check the printer software installation If the printer is turned off when printing, an alert message ... battery, wait about 20 seconds, and then reconnect the cables. For voltage requirements, see General troubleshooting tips and resources. See the operating system help for the latest troubleshooting information, or printer fixes and updates. For more information, see Electrical requirements. • If you...
...the software completely, and then reinstall the printer software. Check the printer setup For more information, see Uninstall and reinstall the HP software. 64 Solve a problem Check the printer software installation If the printer is turned off when printing, an alert message ... battery, wait about 20 seconds, and then reconnect the cables. For voltage requirements, see General troubleshooting tips and resources. See the operating system help for the latest troubleshooting information, or printer fixes and updates. For more information, see Electrical requirements. • If you...
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... for information. 82 Solve a problem Wait until the Home screen appears on the printer control-panel display. • Check the HP software Make sure the HP software provided with the printer is higher than needed. Chapter 6 NOTE: If you are apparent Scanner did nothing • Scan ... defects are starting the scan from a computer, see Load an original in larger files. See the onscreen Help for the TWAIN program for troubleshooting information. • Scanner did nothing • Check the original Make sure that the original is loaded correctly. You can change the settings ...
... for information. 82 Solve a problem Wait until the Home screen appears on the printer control-panel display. • Check the HP software Make sure the HP software provided with the printer is higher than needed. Chapter 6 NOTE: If you are apparent Scanner did nothing • Scan ... defects are starting the scan from a computer, see Load an original in larger files. See the onscreen Help for the TWAIN program for troubleshooting information. • Scanner did nothing • Check the original Make sure that the original is loaded correctly. You can change the settings ...
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... tape and material have been removed from outside and inside the printer. • Make sure that the original document is reduced The HP software settings might need cleaning. Scan defects are apparent • Blank pages Make sure that the printer is loaded incorrectly in the ...correct resolution and color settings. ◦ The original image might be very light or dark or might skew, which causes unclear images. Troubleshoot installation issues 85 Make sure that no errors on colored paper. • Unclear text Try adjusting the settings. For more information about ...
... tape and material have been removed from outside and inside the printer. • Make sure that the original document is reduced The HP software settings might need cleaning. Scan defects are apparent • Blank pages Make sure that the printer is loaded incorrectly in the ...correct resolution and color settings. ◦ The original image might be very light or dark or might skew, which causes unclear images. Troubleshoot installation issues 85 Make sure that no errors on colored paper. • Unclear text Try adjusting the settings. For more information about ...
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...the printer is useful to view default page settings and printer media settings. If a message appears on the printer, without being connected to troubleshoot printer problems. To print a status page On the printer control panel, touch Setup, touch Reports, and then touch Print Status Report. Bluetooth... communication • To configure Bluetooth settings or monitor printer status (such as ink levels) using Toolbox (Windows), you need to call HP, it from the control panel on the computer explaining that there is a signal problem, cancel the print job and then resend it ...
...the printer is useful to view default page settings and printer media settings. If a message appears on the printer, without being connected to troubleshoot printer problems. To print a status page On the printer control panel, touch Setup, touch Reports, and then touch Print Status Report. Bluetooth... communication • To configure Bluetooth settings or monitor printer status (such as ink levels) using Toolbox (Windows), you need to call HP, it from the control panel on the computer explaining that there is a signal problem, cancel the print job and then resend it ...
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... Windows 124 HP Utility (Mac OS X) opening 123 humidity specifications 102 129 Index A accessibility 7 accessories warranty 94 acoustic emissions 102 after the support period 63 aligning ink cartridges 55 B battery charging 25 installing 24 recycling 24 removing 26 safety 24 black and white pages copy 49 troubleshoot 72 blank pages, troubleshoot copy 79...
... Windows 124 HP Utility (Mac OS X) opening 123 humidity specifications 102 129 Index A accessibility 7 accessories warranty 94 acoustic emissions 102 after the support period 63 aligning ink cartridges 55 B battery charging 25 installing 24 recycling 24 removing 26 safety 24 black and white pages copy 49 troubleshoot 72 blank pages, troubleshoot copy 79...
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... linefeed, calibrate 56 lines scans, troubleshoot 84 load photo 22, 23 tray 19, 21 load cards 22, 23 load envelopes 21 load media 19 M Mac OS custom-size paper 37, 38 Print borderless 39 Print photos 36 print settings 32 Mac OS X HP Utility 123 uninstall HP software 125 maintenance check ink levels...
... linefeed, calibrate 56 lines scans, troubleshoot 84 load photo 22, 23 tray 19, 21 load cards 22, 23 load envelopes 21 load media 19 M Mac OS custom-size paper 37, 38 Print borderless 39 Print photos 36 print settings 32 Mac OS X HP Utility 123 uninstall HP software 125 maintenance check ink levels...
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..., 13 S scan error messages 84 from printer control panel 43 OCR 45 quality 84 Scan screen 13 scan specifications 102 slow 82 troubleshoot 81 Scan screen 13 scanner load originals 17 media sizes supported 98 scanner glass locating 9 Secure Digital memory device insert 26 security Bluetooth... types and weights supported 100 trays capacities 100 locating 9 media sizes supported 98 media types and weights supported 100 paper guides illustration 9 troubleshoot blank pages printed 66 bleeding colors 73 Bluetooth 86 Bluetooth communication devices 86 colors 71, 73 copy 79 copy quality 80 cut-off pages...
..., 13 S scan error messages 84 from printer control panel 43 OCR 45 quality 84 Scan screen 13 scan specifications 102 slow 82 troubleshoot 81 Scan screen 13 scanner load originals 17 media sizes supported 98 scanner glass locating 9 Secure Digital memory device insert 26 security Bluetooth... types and weights supported 100 trays capacities 100 locating 9 media sizes supported 98 media types and weights supported 100 paper guides illustration 9 troubleshoot blank pages printed 66 bleeding colors 73 Bluetooth 86 Bluetooth communication devices 86 colors 71, 73 copy 79 copy quality 80 cut-off pages...
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...print 65 streaks or lines 73 tips 63 troubleshooting resources printer information pages 87 TWAIN unable to activate source 84 two-sided printing 40 wireless communication devices troubleshooting 86 X xD-Picture memory device insert 26 U uninstall HP software Mac OS X 125 Windows 124 USB ...connection port, locating 9, 11 specifications 96 V vertical stripes on copies, troubleshoot 80 voltage specifications 102 W warranty 94 Web...
...print 65 streaks or lines 73 tips 63 troubleshooting resources printer information pages 87 TWAIN unable to activate source 84 two-sided printing 40 wireless communication devices troubleshooting 86 X xD-Picture memory device insert 26 U uninstall HP software Mac OS X 125 Windows 124 USB ...connection port, locating 9, 11 specifications 96 V vertical stripes on copies, troubleshoot 80 voltage specifications 102 W warranty 94 Web...