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... on the scanner glass ...26 Load an original in the document feeder ...28 Update the printer ...29 Open the HP printer software (Windows) ...30 Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device 31 Turn the printer off ...32 2 Print ...33 Print using... a computer ...34 Print using the HP Smart app ...40 Print with mobile devices ...41 Tips for successful printing ...42 3 ...
... on the scanner glass ...26 Load an original in the document feeder ...28 Update the printer ...29 Open the HP printer software (Windows) ...30 Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device 31 Turn the printer off ...32 2 Print ...33 Print using... a computer ...34 Print using the HP Smart app ...40 Print with mobile devices ...41 Tips for successful printing ...42 3 ...
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... ...128 8 Printer management tools ...131 Toolbox (Windows) ...132 Embedded web server ...133 9 Solve a problem ...136 Get help with HP online troubleshooting ...137 Get help from the printer control panel ...138 Get help from the HP Smart app ...139 Get help in this guide ...140 Understand printer reports ...166 Solve problems using Web Services...
... ...128 8 Printer management tools ...131 Toolbox (Windows) ...132 Embedded web server ...133 9 Solve a problem ...136 Get help with HP online troubleshooting ...137 Get help from the printer control panel ...138 Get help from the HP Smart app ...139 Get help in this guide ...140 Understand printer reports ...166 Solve problems using Web Services...
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1 Get started This guide provides details about how to use the printer and how to resolve problems. ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Understand the printer parts ● Use the printer control panel ● Paper basics ● Load paper ● Load an original on the scanner glass ● Load an original in the document feeder ● Update the printer ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ● Turn the printer off ENWW 1
1 Get started This guide provides details about how to use the printer and how to resolve problems. ● Accessibility ● HP EcoSolutions (HP and the Environment) ● Understand the printer parts ● Use the printer control panel ● Paper basics ● Load paper ● Load an original on the scanner glass ● Load an original in the document feeder ● Update the printer ● Open the HP printer software (Windows) ● Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ● Turn the printer off ENWW 1
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...help ENWW Use the HP Smart app to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart app, Scan using HP Smart for printing, scanning, accessing printer features, and troubleshooting issues, go to: ● iOS/Android: www.hp.com/go/hpsmart-help from the HP Smart app . Some... Drive, Dropbox, and Facebook). Get more information about the HP Smart app For basic instructions on your HP printer. Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device HP Smart (formerly known as monitor and order supplies. You can...
...help ENWW Use the HP Smart app to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart app, Scan using HP Smart for printing, scanning, accessing printer features, and troubleshooting issues, go to: ● iOS/Android: www.hp.com/go/hpsmart-help from the HP Smart app . Some... Drive, Dropbox, and Facebook). Get more information about the HP Smart app For basic instructions on your HP printer. Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device HP Smart (formerly known as monitor and order supplies. You can...
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... or tap the Printer icon on the toolbar at the left side of the screen, and then select Select a Different Printer to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device. 3. You can print photos and documents from a Windows 10 device 1. On the...-help To print from your printer is selected. For more settings, click or tap More settings. Load paper in the input tray. Print using the HP Smart app This section provides basic instructions for example, Print Photos or Print Documents, etc.). To view more information, see Printer settings tips . 6. Tap a printing...
... or tap the Printer icon on the toolbar at the left side of the screen, and then select Select a Different Printer to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device. 3. You can print photos and documents from a Windows 10 device 1. On the...-help To print from your printer is selected. For more settings, click or tap More settings. Load paper in the input tray. Print using the HP Smart app This section provides basic instructions for example, Print Photos or Print Documents, etc.). To view more information, see Printer settings tips . 6. Tap a printing...
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...an Android or iOS device This section provides basic instructions for using the printer scanner 1. Touch Send. 8. Touch Finish when the scan completes. Open HP Smart. Select Scan, and then select Scanner. 48 Chapter 3 Copy and scan ENWW Scan a document or photo to email To scan a document... saving or sharing. Enter recipient's email address in the Subject field. 6. HP Smart includes editing tools that you to use, and then touch Continue. 4. Enter email subject in the To field. Touch to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device. 3. Load the original...
...an Android or iOS device This section provides basic instructions for using the printer scanner 1. Touch Send. 8. Touch Finish when the scan completes. Open HP Smart. Select Scan, and then select Scanner. 48 Chapter 3 Copy and scan ENWW Scan a document or photo to email To scan a document... saving or sharing. Enter recipient's email address in the Subject field. 6. HP Smart includes editing tools that you to use, and then touch Continue. 4. Enter email subject in the To field. Touch to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device. 3. Load the original...
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..., and then select Import. 3. Make other adjustments if necessary: ● Click or tap Add Pages to add more information, see Use the HP Smart app to print, scan, and troubleshoot from both the document feeder and scanner glass. 5. NOTE: Be sure to print or save your scan, or share your scan with... others . Open HP Smart. Select the document or photo that you want , and then click or tap the Print, Save, or Share icon to...
..., and then select Import. 3. Make other adjustments if necessary: ● Click or tap Add Pages to add more information, see Use the HP Smart app to print, scan, and troubleshoot from both the document feeder and scanner glass. 5. NOTE: Be sure to print or save your scan, or share your scan with... others . Open HP Smart. Select the document or photo that you want , and then click or tap the Print, Save, or Share icon to...
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...-capable computer or mobile device. ● Enable Web Services on the printer. To print documents using and troubleshooting HP ePrint , visit www.hp.com/support/eprint . To find the HP ePrint email address 1. For more information about using HP ePrint 1. Create a new email message, and then attach the file that contains the printer code and...
...-capable computer or mobile device. ● Enable Web Services on the printer. To print documents using and troubleshooting HP ePrint , visit www.hp.com/support/eprint . To find the HP ePrint email address 1. For more information about using HP ePrint 1. Create a new email message, and then attach the file that contains the printer code and...
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... wireless network. NOTE: Connecting an Ethernet cable turns off the wireless capability of the screen to print, scan, and troubleshoot from the printer. 2. Touch Wireless Settings. 4. Connect your printer by using the HP Smart app To set up the printer for wireless communication 123 ENWW Set up the printer on your wireless...
... wireless network. NOTE: Connecting an Ethernet cable turns off the wireless capability of the screen to print, scan, and troubleshoot from the printer. 2. Touch Wireless Settings. 4. Connect your printer by using the HP Smart app To set up the printer for wireless communication 123 ENWW Set up the printer on your wireless...
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...Your printer is currently connected to your computer through the list at Before you begin. 1. Click Learn More when you see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device. 3. For more about how to change from a USB to wireless connection. Open the... HP Smart app. To print the wireless test report: 1. From the printer control panel, touch or swipe down the tab at the left ...
...Your printer is currently connected to your computer through the list at Before you begin. 1. Click Learn More when you see Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device. 3. For more about how to change from a USB to wireless connection. Open the... HP Smart app. To print the wireless test report: 1. From the printer control panel, touch or swipe down the tab at the left ...
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Proceed to step 5 if the printer has been installed and connected to wireless option. a. Open the HP printer software. Click Tools. e. Select your computer with setting up Wi-Fi Direct. If the printer has been installed and connected to ...Fi Direct, do not select the Convert a USB connected printer to the computer over a wireless network. Click here for online troubleshooting for Wi-Fi Direct, or for more information, see Open the HP printer software (Windows). Follow the onscreen instructions. 6. Print your document. d. Click Device Setup & Software, and then select ...
Proceed to step 5 if the printer has been installed and connected to wireless option. a. Open the HP printer software. Click Tools. e. Select your computer with setting up Wi-Fi Direct. If the printer has been installed and connected to ...Fi Direct, do not select the Convert a USB connected printer to the computer over a wireless network. Click here for online troubleshooting for Wi-Fi Direct, or for more information, see Open the HP printer software (Windows). Follow the onscreen instructions. 6. Print your document. d. Click Device Setup & Software, and then select ...
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9 Solve a problem The information in HP support to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the support ... printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support 136 Chapter 9 Solve a problem ENWW This section contains the following topics: ● Get help with HP online troubleshooting ● Get help from the printer control panel ● Get help from the...
9 Solve a problem The information in HP support to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the support ... printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support 136 Chapter 9 Solve a problem ENWW This section contains the following topics: ● Get help with HP online troubleshooting ● Get help from the printer control panel ● Get help from the...
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... the first time or fixing a connection that are blocking the print carriage. Troubleshoot Wi-Fi Direct issues Resolve Wi-Fi Direct problems or configure Wi-Fi Direct. HP Print and Scan Doctor Automatically diagnose and resolve printer issues. (For Windows operating... systems only) ENWW Get help with HP online troubleshooting You can use an HP online troubleshooting tool to identify your prints. Troubleshoot wireless network connection issues Resolve wireless networking issues, including issues with setting up a wireless...
... the first time or fixing a connection that are blocking the print carriage. Troubleshoot Wi-Fi Direct issues Resolve Wi-Fi Direct problems or configure Wi-Fi Direct. HP Print and Scan Doctor Automatically diagnose and resolve printer issues. (For Windows operating... systems only) ENWW Get help with HP online troubleshooting You can use an HP online troubleshooting tool to identify your prints. Troubleshoot wireless network connection issues Resolve wireless networking issues, including issues with setting up a wireless...
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... blue, magenta, yellow, and black boxes on the Device Services tab. Go to print a diagnostics page. 7. b. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in the report to verify that the settings are correct. Fax issues Run the fax test report...you correct many common printer problems. If prompted, select your fax setup to check the status of phone cord is a problem with HP online troubleshooting. ● Use HP Print and Scan Doctor (Windows only) to the printer ● Checks that can test your country/region, and then click All...
... blue, magenta, yellow, and black boxes on the Device Services tab. Go to print a diagnostics page. 7. b. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in the report to verify that the settings are correct. Fax issues Run the fax test report...you correct many common printer problems. If prompted, select your fax setup to check the status of phone cord is a problem with HP online troubleshooting. ● Use HP Print and Scan Doctor (Windows only) to the printer ● Checks that can test your country/region, and then click All...
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... then follow the onscreen instructions. If it is busy, wait until it passes and the printer is a two-cord connector that can also use HP's online troubleshooting wizard. This website provides information and utilities that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to fail and...
... then follow the onscreen instructions. If it is busy, wait until it passes and the printer is a two-cord connector that can also use HP's online troubleshooting wizard. This website provides information and utilities that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to fail and...
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... to the telephone wall jack. To find out if other equipment is digital, connect a regular analog phone to the line and listen for digital phones. Troubleshoot fax problems What kind of fax problem are using a standard dial tone, such as the printer, might be a phone line set up for your country... can cause faxing problems. (A splitter is ready for a dial tone. If the Fax Line Condition test continues to a working phone line and continue reviewing the troubleshooting information in this guide 159
... to the telephone wall jack. To find out if other equipment is digital, connect a regular analog phone to the line and listen for digital phones. Troubleshoot fax problems What kind of fax problem are using a standard dial tone, such as the printer, might be a phone line set up for your country... can cause faxing problems. (A splitter is ready for a dial tone. If the Fax Line Condition test continues to a working phone line and continue reviewing the troubleshooting information in this guide 159
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... number of rings and the printer to answer in the proper format or the receiving fax machine is different from the one of the following troubleshooting options. ● Restore network settings and reconnect the printer. You can set the pace of your answering machine. ● Make sure the printer is... set to the same number of rings to answer, both computers should be switched on at all times. ● HP Digital Fax is not activated or the computer is not configured to do? ● Fix wireless connection ● Fix Wi-Fi Direct connection ● Fix...
... number of rings and the printer to answer in the proper format or the receiving fax machine is different from the one of the following troubleshooting options. ● Restore network settings and reconnect the printer. You can set the pace of your answering machine. ● Make sure the printer is... set to the same number of rings to answer, both computers should be switched on at all times. ● HP Digital Fax is not activated or the computer is not configured to do? ● Fix wireless connection ● Fix Wi-Fi Direct connection ● Fix...
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... DIAGNOSTICS RESULTS section for and connect to the Wi-Fi Direct name of your computer from connecting to the printer, use the HP online firewall troubleshooter to troubleshoot the issue automatically. Make sure that antivirus or firewall software is preventing your printer. 3. See Get help solve the problem. ...in all tests that Wi-Fi Direct is connected to the same network as your computer or mobile devices. ● Use an HP online troubleshooting tool to solve your network connection to which your wireless computer or mobile device, turn on the Wi-Fi connection, and then ...
... DIAGNOSTICS RESULTS section for and connect to the Wi-Fi Direct name of your computer from connecting to the printer, use the HP online firewall troubleshooter to troubleshoot the issue automatically. Make sure that antivirus or firewall software is preventing your printer. 3. See Get help solve the problem. ...in all tests that Wi-Fi Direct is connected to the same network as your computer or mobile devices. ● Use an HP online troubleshooting tool to solve your network connection to which your wireless computer or mobile device, turn on the Wi-Fi connection, and then ...
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... radio on the printer should be turned on. Touch Reports . 3. Also use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is off or if the printer is connected using Ethernet, the list is not displayed. Select a printer report...a network, you can print a network configuration page to view the network settings for your prints, a Print Quality Report page can help troubleshoot problems with signal strength and the channels being used by your printer. If you are unhappy with the printer. Understand printer reports You can...
... radio on the printer should be turned on. Touch Reports . 3. Also use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is off or if the printer is connected using Ethernet, the list is not displayed. Select a printer report...a network, you can print a network configuration page to view the network settings for your prints, a Print Quality Report page can help troubleshoot problems with signal strength and the channels being used by your printer. If you are unhappy with the printer. Understand printer reports You can...
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... need for the printer at additional costs. If you did not register your printer: ● Troubleshooting: Troubleshoot common issues. ● Software, Drivers and Firmware: Download software, drivers, and firmware you can register now at www.support.hp.com. Contact HP If you can enjoy quicker service, more support options. The following information: ● Product...
... need for the printer at additional costs. If you did not register your printer: ● Troubleshooting: Troubleshoot common issues. ● Software, Drivers and Firmware: Download software, drivers, and firmware you can register now at www.support.hp.com. Contact HP If you can enjoy quicker service, more support options. The following information: ● Product...