Setup and Support Guide
Page 5
... scanner for use the scanner buttons 13 Scanner buttons...13 3 Where to get additional information 15 HP Scanjet N6010 User Guide 15 Scanner Tools Utility help 15 Additional software help 16 4 Care and maintenance 17 5 Troubleshooting 18 Scanner does not work after installation 18 6 Product support 21 Accessibility...21 HP Web site...21 Getting assistance 21 7 HP limited warranty 23 HP...
... scanner for use the scanner buttons 13 Scanner buttons...13 3 Where to get additional information 15 HP Scanjet N6010 User Guide 15 Scanner Tools Utility help 15 Additional software help 16 4 Care and maintenance 17 5 Troubleshooting 18 Scanner does not work after installation 18 6 Product support 21 Accessibility...21 HP Web site...21 Getting assistance 21 7 HP limited warranty 23 HP...
Setup and Support Guide
Page 6
Check the box contents Unpack the scanner hardware. 1 How to get started Follow these steps to remove any shipping tape. 8 1 4 7 3 6 2 5 1 HP Scanjet N6010 scanner 2 Power supply 3 USB cable 4 Scanning software CD (For more information, see Scanning software CD on page 11.) 5 Front-panel labels 6 Setup and Support Guide (this book) 7 Paper-path cleaning cloth (for later maintenance use) 8 Output tray 4 HP Scanjet N6010 Sheetfeed Document Scanner Be sure to set up the scanner: Step 1.
Check the box contents Unpack the scanner hardware. 1 How to get started Follow these steps to remove any shipping tape. 8 1 4 7 3 6 2 5 1 HP Scanjet N6010 scanner 2 Power supply 3 USB cable 4 Scanning software CD (For more information, see Scanning software CD on page 11.) 5 Front-panel labels 6 Setup and Support Guide (this book) 7 Paper-path cleaning cloth (for later maintenance use) 8 Output tray 4 HP Scanjet N6010 Sheetfeed Document Scanner Be sure to set up the scanner: Step 1.
Setup and Support Guide
Page 7
...instructions for viewing PDF files. Click Start and then click Run. In the Open box, type d:\setup.exe (where d: is the letter of the scanner, it . Step 3. Click OK. 3. If the installation dialog box does not display after a few moments, do the following: a. The Run... dialog box is recommended that came with the scanner. In the installation dialog box, select which software programs you have Adobe Acrobat Reader installed for installing it is displayed. English Step 2. During...
...instructions for viewing PDF files. Click Start and then click Run. In the Open box, type d:\setup.exe (where d: is the letter of the scanner, it . Step 3. Click OK. 3. If the installation dialog box does not display after a few moments, do the following: a. The Run... dialog box is recommended that came with the scanner. In the installation dialog box, select which software programs you have Adobe Acrobat Reader installed for installing it is displayed. English Step 2. During...
Setup and Support Guide
Page 8
... protector on the other end of the AC cable into a power outlet or a surge protector. 3. Contact HP Support for assistance. 4. Plug the AC cable into the back of the scanner to the power outlet or surge protector but the green LED is still not on . Check that the green... an AC cable that is on, plug the power supply into the back of the scanner. 5. If power is available to the left. 6 HP Scanjet N6010 Sheetfeed Document Scanner Turn the scanner on , the power supply might be defective. Facing the back of the scanner, press the Power switch on the back of the power supply. 2.
... protector on the other end of the AC cable into a power outlet or a surge protector. 3. Contact HP Support for assistance. 4. Plug the AC cable into the back of the scanner to the power outlet or surge protector but the green LED is still not on . Check that the green... an AC cable that is on, plug the power supply into the back of the scanner. 5. If power is available to the left. 6 HP Scanjet N6010 Sheetfeed Document Scanner Turn the scanner on , the power supply might be defective. Facing the back of the scanner, press the Power switch on the back of the power supply. 2.
Setup and Support Guide
Page 9
Connect the square end of the cable to the computer. Connect the rectangular end of the computer, use the USB port that came with the scanner to connect the scanner to your computer with the USB cable. Note If there is a USB port on page 5. English Step 4. Use the USB cable that is in the back. Setup and Support Guide 7 See Step 2. Connect the USB cable Caution Be sure to install the software before connecting the scanner to the computer. 1. Install the software on both the front and the back of the cable to the scanner. 2.
Connect the square end of the cable to the computer. Connect the rectangular end of the computer, use the USB port that came with the scanner to connect the scanner to your computer with the USB cable. Note If there is a USB port on page 5. English Step 4. Use the USB cable that is in the back. Setup and Support Guide 7 See Step 2. Connect the USB cable Caution Be sure to install the software before connecting the scanner to the computer. 1. Install the software on both the front and the back of the cable to the scanner. 2.
Setup and Support Guide
Page 10
Prepare the scanner for use 1. To install it, slide the tray, extension side up, into the guide slots on the bottom of the scanner. 2. Extend the output tray extension. 8 HP Scanjet N6010 Sheetfeed Document Scanner Install the output tray. Chapter 1 Step 5.
Prepare the scanner for use 1. To install it, slide the tray, extension side up, into the guide slots on the bottom of the scanner. 2. Extend the output tray extension. 8 HP Scanjet N6010 Sheetfeed Document Scanner Install the output tray. Chapter 1 Step 5.
Setup and Support Guide
Page 11
This label provides information about the front-panel buttons and LED indicator lights. 3. For longer originals, extend the document feeder extension at the top of the scanner. 4. Locate the front-panel label that is below the HP logo on the pull-out tray that came in the product box. English Setup and Support Guide 9 Remove the backing and place the label on the front panel.
This label provides information about the front-panel buttons and LED indicator lights. 3. For longer originals, extend the document feeder extension at the top of the scanner. 4. Locate the front-panel label that is below the HP logo on the pull-out tray that came in the product box. English Setup and Support Guide 9 Remove the backing and place the label on the front panel.
Setup and Support Guide
Page 12
... guides are no curls, wrinkles, staples, paper clips, or any other substances that the installation was successful. The page will feed through the scanner. Chapter 1 Step 6. Press the Scan to work properly. This confirms that can be stuck together. 1. Sheets should be touching both sides ... contain wet glue, correction fluid, or other attached material. Note To adjust the paper guides, press on page 18. 10 HP Scanjet N6010 Sheetfeed Document Scanner Make sure there are against the edges of the page does not appear on your computer screen in order to the interior of...
... guides are no curls, wrinkles, staples, paper clips, or any other substances that the installation was successful. The page will feed through the scanner. Chapter 1 Step 6. Press the Scan to work properly. This confirms that can be stuck together. 1. Sheets should be touching both sides ... contain wet glue, correction fluid, or other attached material. Note To adjust the paper guides, press on page 18. 10 HP Scanjet N6010 Sheetfeed Document Scanner Make sure there are against the edges of the page does not appear on your computer screen in order to the interior of...
Setup and Support Guide
Page 13
... off automatically after a period of the programs are supported by the scanner to your contacts into an easy to use The HP scanning software includes the Scanner Tools Utility, the HP Document Copy Utility, the HP PDF writer, and the TWAIN scanner drivers. ● Use the Scanner Tools Utility to configure settings for the Scan to PDF button...
... off automatically after a period of the programs are supported by the scanner to your contacts into an easy to use The HP scanning software includes the Scanner Tools Utility, the HP Document Copy Utility, the HP PDF writer, and the TWAIN scanner drivers. ● Use the Scanner Tools Utility to configure settings for the Scan to PDF button...
Setup and Support Guide
Page 14
To switch back to Instant Lamp On mode, select the Instant Lamp On option on the Maintenance tab of the Scanner Tools Utility. Chapter 1 To switch from Power Save mode to Power Save mode, clear the Instant Lamp On option. 12 HP Scanjet N6010 Sheetfeed Document Scanner
To switch back to Instant Lamp On mode, select the Instant Lamp On option on the Maintenance tab of the Scanner Tools Utility. Chapter 1 To switch from Power Save mode to Power Save mode, clear the Instant Lamp On option. 12 HP Scanjet N6010 Sheetfeed Document Scanner
Setup and Support Guide
Page 15
... (lower-left button) Start a scan. BizCard application. The HP Document Copy utility opens and enables you can use the scanner buttons Scanner buttons Use the buttons on the front panel of the scanner to start a scan, cancel a scan, or configure some scanner settings. 1 5 2 6 4 Icon 1 2 3 4 5 6 3 Button name Description Scan Document (upper-left button) Scan an item and save...
... (lower-left button) Start a scan. BizCard application. The HP Document Copy utility opens and enables you can use the scanner buttons Scanner buttons Use the buttons on the front panel of the scanner to start a scan, cancel a scan, or configure some scanner settings. 1 5 2 6 4 Icon 1 2 3 4 5 6 3 Button name Description Scan Document (upper-left button) Scan an item and save...
Setup and Support Guide
Page 16
For information about the scanner buttons than is provided in this chapter, see Where to get additional information on page 15. 14 HP Scanjet N6010 Sheetfeed Document Scanner Chapter 2 (continued) options, or view scanner maintenance information. For more information about the scanner user guide, see the scanner user guide.
For information about the scanner buttons than is provided in this chapter, see Where to get additional information on page 15. 14 HP Scanjet N6010 Sheetfeed Document Scanner Chapter 2 (continued) options, or view scanner maintenance information. For more information about the scanner user guide, see the scanner user guide.
Setup and Support Guide
Page 17
...the computer CD drive. Click Help on the front panel of the scanner. ● Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to N6010, and then click Scanner Tools Utility. Click View or print guides. Insert the scanning software CD...point to Programs or All Programs, point to HP, point to Scanjet, point to N6010, and then click User Guide. English 3 Where to get additional information The scanner comes with several sources of information about using , maintaining, and troubleshooting the scanner. Wait for the installation dialog box to ...
...the computer CD drive. Click Help on the front panel of the scanner. ● Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to N6010, and then click Scanner Tools Utility. Click View or print guides. Insert the scanning software CD...point to Programs or All Programs, point to HP, point to Scanjet, point to N6010, and then click User Guide. English 3 Where to get additional information The scanner comes with several sources of information about using , maintaining, and troubleshooting the scanner. Wait for the installation dialog box to ...
Setup and Support Guide
Page 18
Chapter 3 Additional software help Each of the software programs included on the scanning software CD includes software Help. To open the software Help, open the program, select the Help menu, and then select Help or Using Help. 16 HP Scanjet N6010 Sheetfeed Document Scanner
Chapter 3 Additional software help Each of the software programs included on the scanning software CD includes software Help. To open the software Help, open the program, select the Help menu, and then select Help or Using Help. 16 HP Scanjet N6010 Sheetfeed Document Scanner
Setup and Support Guide
Page 19
... be transferred to get additional information on page 15. Sheets should perform routine cleaning as necessary. For instructions about the scanner user guide, see the scanner user guide. Make sure there are no curls, wrinkles, staples, paper clips, or any other substances that the item... scanner. The amount of care necessary depends upon several factors, including the amount of the scanner helps ensure higher-quality scans. Setup and Support Guide 17 English 4 Care and maintenance Occasional cleaning of use and the environment. Caution Before placing an item in the document ...
... be transferred to get additional information on page 15. Sheets should perform routine cleaning as necessary. For instructions about the scanner user guide, see the scanner user guide. Make sure there are no curls, wrinkles, staples, paper clips, or any other substances that the item... scanner. The amount of care necessary depends upon several factors, including the amount of the scanner helps ensure higher-quality scans. Setup and Support Guide 17 English 4 Care and maintenance Occasional cleaning of use and the environment. Caution Before placing an item in the document ...
Setup and Support Guide
Page 20
... internal error has occurred. ● The computer cannot communicate with a steady amber light. The power cable is on one of the scanner. Check that the power rocker switch is in working order. If the green LED is not on, ensure that power is available to... green LED that the AC cable is lit with the scanner. Check the cables Verify that the green LED on the power supply cable connector is connected between the scanner and a power outlet. 1. Try the following : 18 HP Scanjet N6010 Sheetfeed Document Scanner Try the following to the power supply on . 3. Contact...
... internal error has occurred. ● The computer cannot communicate with a steady amber light. The power cable is on one of the scanner. Check that the power rocker switch is in working order. If the green LED is not on, ensure that power is available to... green LED that the AC cable is lit with the scanner. Check the cables Verify that the green LED on the power supply cable connector is connected between the scanner and a power outlet. 1. Try the following : 18 HP Scanjet N6010 Sheetfeed Document Scanner Try the following to the power supply on . 3. Contact...
Setup and Support Guide
Page 21
... software. Windows XP: Click Start, and then click Control Panel. - Select HP Scanjet N6010 Divers and Tools, and then click Remove or Change/ Remove. 5. After the scanning software is properly connected to the scanner. Restart the computer. 8. To troubleshoot the USB connection: 1. Remove all other USB devices from the computer except for a laptop, disconnect...
... software. Windows XP: Click Start, and then click Control Panel. - Select HP Scanjet N6010 Divers and Tools, and then click Remove or Change/ Remove. 5. After the scanning software is properly connected to the scanner. Restart the computer. 8. To troubleshoot the USB connection: 1. Remove all other USB devices from the computer except for a laptop, disconnect...
Setup and Support Guide
Page 22
... to see Where to the computer. 11. For instructions, see Scanner Tools Utility help on page 15. 20 HP Scanjet N6010 Sheetfeed Document Scanner Chapter 5 10. For instructions, see Scanner Tools Utility help on . 3. b. Restart your scanner model from the list. Try the following procedure: a. Open the Scanner Tools Utility. Scanner buttons are not working . Select the Buttons tab. Other sources...
... to see Where to the computer. 11. For instructions, see Scanner Tools Utility help on page 15. 20 HP Scanjet N6010 Sheetfeed Document Scanner Chapter 5 10. For instructions, see Scanner Tools Utility help on . 3. b. Restart your scanner model from the list. Try the following procedure: a. Open the Scanner Tools Utility. Scanner buttons are not working . Select the Buttons tab. Other sources...
Setup and Support Guide
Page 23
...and creatively. ● Update your HP drivers and software. ● Register your HP product, please consult the following features: - Customers with the product. - Please consult the product documentation that came with disabilities can use the Scanner Tools Utility to change without notice.... Fast e-mail access to re-enable the buttons. Proactive product updates, support alerts, and HP newsletters (available when you register your ...
...and creatively. ● Update your HP drivers and software. ● Register your HP product, please consult the following features: - Customers with the product. - Please consult the product documentation that came with disabilities can use the Scanner Tools Utility to change without notice.... Fast e-mail access to re-enable the buttons. Proactive product updates, support alerts, and HP newsletters (available when you register your ...
Setup and Support Guide
Page 24
Chapter 6 4. If you would like to extend or upgrade the product's warranty, please contact your point of purchase or check the HP Care Pack offers at www.hp.com/support. 5. Extending or upgrading your warranty If you already purchased an HP Care Pack Service, please check the agreed support conditions on the contract. 22 HP Scanjet N6010 Sheetfeed Document Scanner Post-warranty period After the limited warranty period, help is available online at www.hp.com/support. 6.
Chapter 6 4. If you would like to extend or upgrade the product's warranty, please contact your point of purchase or check the HP Care Pack offers at www.hp.com/support. 5. Extending or upgrading your warranty If you already purchased an HP Care Pack Service, please check the agreed support conditions on the contract. 22 HP Scanjet N6010 Sheetfeed Document Scanner Post-warranty period After the limited warranty period, help is available online at www.hp.com/support. 6.