HP N6010 Support Question

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Question posted by harjono on July 29th, 2013

Scan Resul Is Black Page On Pdf File

Dear, My scanjet n6010 have problem with scan result, whole blank black page, in scanner tools utility maintenance show number of page scanned over lifetime of scanner is 96852. please advice,what wrong with that? Thank tou in advance. Best regrads, Harjono

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Answer #1: Posted by DreadPirateRoberts on August 7th, 2013 10:28 AM

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Step one: Re-home the scanning carriage The scanning carriage in the scanner may have lost the home position and needs to be reset.

Shut the computer system off and then disconnect the scanner from the power source. Leave the scanner disconnected from the power source for at least one full minute.
Reconnect the power and then restart the computer system.
When the computer system has fully restarted, try scanning again. If the scanner functions normally, there is no need to continue with the other steps in this document.

Step two: Verify the shipping lock is fully disengaged The scanner may have a shipping lock that prevents the scanning carriage from being damaged during shipping. Lock and unlock the shipping lock several times to be sure it is fully disengaged.

Related HP N6010 Manual Pages

Setup and Support Guide - Page 5

... the USB cable 7 Step 5. Test the installation 10 Scanning software CD 11 Power Save mode or Instant Lamp On mode 11 2 How to get additional information 15 HP Scanjet N6010 User Guide 15 Scanner Tools Utility help 15 Additional software help 16 4 Care and maintenance 17 5 Troubleshooting 18 Scanner does not work after installation 18 6 Product support 21...

Setup and Support Guide - Page 7

...PDF files. Click OK. 3. Follow the onscreen instructions to display. If it is functioning correctly. The connector on when the power supply is not installed, you install all of the features of the scanner... Power Save mode or Instant Lamp On mode. Step 3. English Step 2. Insert the scanning software CD that plugs into the computer CD drive. 2. The Run dialog box is on...

Setup and Support Guide - Page 13

... mode During the installation process you are supported by the scanner to your contacts into an easy to use The HP scanning software includes the Scanner Tools Utility, the HP Document Copy Utility, the HP PDF writer, and the TWAIN scanner drivers. ● Use the Scanner Tools Utility to configure settings for all scanner models or all countries/regions. It can be launched...

Setup and Support Guide - Page 14

To switch back to Instant Lamp On mode, select the Instant Lamp On option on the Maintenance tab of the Scanner Tools Utility. Chapter 1 To switch from Power Save mode to Power Save mode, clear the Instant Lamp On option. 12 HP Scanjet N6010 Sheetfeed Document Scanner

Setup and Support Guide - Page 15

... Description Scan Document (upper-left button) Start a scan. By default, the PDF is automatically opened in progress. By default, this button will scan to the NewSoft Presto! Scanner Tools (far-left bottom button) Open the Scanner Tools Utility, which you to select options for sharing or storing. BizCard application. Copy (upper-right button) Start a copy and send it as a PDF file...

Setup and Support Guide - Page 17

... All Programs, point to HP, point to Scanjet, point to N6010, and then click Scanner Tools Utility. Setup and Support Guide 15 Click the language that you want . A list of the user guide that can print all or parts of it, and as a PDF file, so that you need to N6010, and then click User Guide. For an...

Setup and Support Guide - Page 22

... 30 seconds, and then turn on page 15 or the device user guide. b. Open the Scanner Tools Utility. Verify that the USB cable and the power supply are working. Other sources for help on the scanner, and then use the USB cable to connect the scanner to get additional information on page 15. 20 HP Scanjet N6010 Sheetfeed Document Scanner

User Guide - Page 3

... HP Scanjet N6010 scanner 2 Scanner hardware 2 Scanning software 4 Where to get additional information 7 Accessibility...8 2 Scan and copy...10 Load originals...10 Basic scanning...12 Basic copying steps 12 Use the scanner buttons 12 Scan from other software programs 16 3 Care and maintenance 17 Scanner Tools Utility 17 Order maintenance and scanning supplies 17 Clean the scanner glass...

User Guide - Page 4

...item and saves it to configure some scanner settings. By default, the PDF is automatically HP Scanjet N6010 Sheetfeed Document Scanner Scan to the NewSoft Presto! Copy (upper-right button) Starts a copy and send it as a PDF file for sharing or storing. For more information, see Use the scanner buttons. 1 Introduction to the HP Scanjet N6010 scanner This user guide tells you what you...

User Guide - Page 5

...Scanner Tools (far-left top button) opened in progress. (continued) 4 5 6 Power switch Scan Business Card (lower-right button) Cancel (far-left bottom button) Opens the Scanner Tools Utility, which you can use to map the scanner buttons to the NewSoft Presto! By default, this button will scan to different applications, configure PDF options, or view scanner maintenance information. Scans...

User Guide - Page 6

... the Scanner Tools Utility, the HP Document Copy Utility, the HP PDF writer, and the TWAIN scanner drivers. ● Use the Scanner Tools Utility to configure PDF settings, map the scanner buttons to view scanner maintenance information. Use to create scanned images or documents and save them in the following three tabs: ● Buttons tab 4 HP Scanjet N6010 Sheetfeed Document Scanner...

User Guide - Page 7

... button, so that the HP Document Copy utility prompts for the button that support scanning from being accidentally pushed, you must use the Start button or the desktop icon to open the Scanner Tools Utility. or double-sided scanning. ● PDF Settings tab ● Maintenance tab Buttons tab You can also use the Scanner Tools Utility to disable the front-panel buttons...

User Guide - Page 8

... change from 9 to specify the default file name for preventive maintenance. If you store your default PDF reader when the scan is cleaned. 6 HP Scanjet N6010 Sheetfeed Document Scanner Chapter 1 In the Save As settings area, set up the default file name and location that can be one, two, or three digits. Maintenance tab The Maintenance tab displays important information about the...

User Guide - Page 10

... Tools Utility help ● Additional software help Scanner Tools Utility help If the Scanner Tools Utility is displayed. 3. Wait for the installation dialog box to N6010, and then clicking Onscreen User Guide. Click Setup and Support Guide. Online help opening the Scanner Tools Utility, see Scanner Tools Utility. Click Onscreen User Guide. 8 HP Scanjet N6010 Sheetfeed Document...

User Guide - Page 16

... opened into Adobe Acrobat or your My Documents folder You can change the default PDF settings for the scan. 14 HP Scanjet N6010 Sheetfeed Document Scanner The following default settings are prompted for which program to use for resolution, single- Chapter 2 Scan to PDF button Use the lower-left Scan to PDF ( ) button to scan an item and save it as a PDF file. BizCard application.

User Guide - Page 17

...: ● vertically ● face down into the scanner one by using the Scanner Tools Utility. See the Scanner Tools Utility online Help for scanning to PDF, to a different scanning software program, you want to map the Scan Business Card button to disable the scanner User Guide 15 Scanner Tools button Use the far-left lower Scanner Tools ( ) button to the width of the screen. To...

User Guide - Page 18

... if it has a menu option such as supporting scanning from the software interface. 16 HP Scanjet N6010 Sheetfeed Document Scanner For more information, see a list of all of the scanningcompliant software that you have installed, open the Scanner Tools Utility and click the Buttons tab. If you can scan an image or document directly into a software program if the program is...

User Guide - Page 22

... Use an HP paper-path cleaning cloth to keep track of the scan count. Use the Scanner Tools Utility to clean the feed roller and the small rubber pad that you ... alcohol. 4. Close the scanner hatch. Chapter 3 3. For more information, see Replace the feed-roller assembly or the Scanner Tools Utility help. 20 HP Scanjet N6010 Sheetfeed Document Scanner Note If you replace the...

User Guide - Page 31

... 18 HP PDF writer about 4 HP Scanning Software 4 HP Support 28 I indicator lights 21 J jams clear 27 misfeeds 25 troubleshoot 26 K keys about 2 disable 9 troubleshoot 25 use 12 L languages, documentation 8 LED Reader 9 LEDs 21 lights 21 lines, troubleshoot 24 load originals 10 M maintenance clean feed-roller assembly 19 clean paper path 18 Scanner Tools Utility 17 media...

User Guide - Page 32

... parts 27 supplies 17 support 28 white stripes, troubleshoot 24 30 HP Scanjet N6010 Sheetfeed Document Scanner parts, order 27 PDF files HP PDF writer software 4 scan to 14 Scan to PDF button about 2 use 14 Scanner Tools button locate 3 use 15 Scanner Tools Utility disable scanner buttons 9 help 8 included 4 maintenance information 17 open 3, 15 uses for 4 screen reader 9 Setup and Support...