Getting Started Guide
Page 6
... started in Windows 10 ...22 Activating and customizing the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware...
... started in Windows 10 ...22 Activating and customizing the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware...
Getting Started Guide
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... diagnosed in Windows 7, double-click the HP Support Assistant icon on your computer after installing a non-Plug and Play expansion board or other video ports are using a printer, you need a driver for that printer model. ● Remove any bootable media (CD/DVD or USB device) from the system before taking further action: ● Be sure that the computer and monitor are plugged into a working electrical outlet...
... diagnosed in Windows 7, double-click the HP Support Assistant icon on your computer after installing a non-Plug and Play expansion board or other video ports are using a printer, you need a driver for that printer model. ● Remove any bootable media (CD/DVD or USB device) from the system before taking further action: ● Be sure that the computer and monitor are plugged into a working electrical outlet...
Getting Started Guide
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..., and any software that was not installed on -screen instructions. This procedure deletes all open programs. 2. However, you can order a recovery disc set up templates that are stored in their associated directories. ● Save customized settings that appear in a window, toolbar, or menu bar by User Account Control for these topics in Help and Support. The recovery image is a file that contains a copy of the...
..., and any software that was not installed on -screen instructions. This procedure deletes all open programs. 2. However, you can order a recovery disc set up templates that are stored in their associated directories. ● Save customized settings that appear in a window, toolbar, or menu bar by User Account Control for these topics in Help and Support. The recovery image is a file that contains a copy of the...
User Guide
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... firmware ...44 Update the firmware using the Firmware Update Utility 44 6 Solve problems ...45 Customer support ...46 Laser Warning ...47 Interpret control-panel light patterns ...48 Restore the factory-set defaults ...50 A "Cartridge is low" or "Cartridge is very low" message displays 51 Change the "Very Low" settings ...51 Order supplies ...52 Printer does not pick up paper or misfeeds ...53 Introduction ...53 The product does not pick up paper ...53 The product picks up multiple sheets of paper 53 Clear paper jams ...54 Introduction ...54 Jam locations...
... firmware ...44 Update the firmware using the Firmware Update Utility 44 6 Solve problems ...45 Customer support ...46 Laser Warning ...47 Interpret control-panel light patterns ...48 Restore the factory-set defaults ...50 A "Cartridge is low" or "Cartridge is very low" message displays 51 Change the "Very Low" settings ...51 Order supplies ...52 Printer does not pick up paper or misfeeds ...53 Introduction ...53 The product does not pick up paper ...53 The product picks up multiple sheets of paper 53 Clear paper jams ...54 Introduction ...54 Jam locations...
User Guide
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... to 123.hp.com/LaserJet. 2. OS X: Mac computers are subject to install the HP print driver. Download HP Easy Start either from 123.hp.com/LaserJet or from the Printer Support page, and then use HP Easy Start to change. Windows 8, 32-bit and 64-bit The HP PCLmS printer-specific print driver is Windows 8 RT support is installed for this operating system as part of the software installation. 6 Chapter 1 Printer overview ENWW Windows: The HP Software Installer installs the PCLmS, or PCLm-S driver depending on...
... to 123.hp.com/LaserJet. 2. OS X: Mac computers are subject to install the HP print driver. Download HP Easy Start either from 123.hp.com/LaserJet or from the Printer Support page, and then use HP Easy Start to change. Windows 8, 32-bit and 64-bit The HP PCLmS printer-specific print driver is Windows 8 RT support is installed for this operating system as part of the software installation. 6 Chapter 1 Printer overview ENWW Windows: The HP Software Installer installs the PCLmS, or PCLm-S driver depending on...
User Guide
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... (wireless models only) ● HP All-in January 2015. NOTE: Update the printer firmware to install the printer software and print driver. Table 1-1 Supported operating systems and print drivers (continued) Windows Server 2008 R2, 64-bit The HP PCLm.S printer-specific print driver is installed for this operating system as part of the software installation. Windows Server 2008 R2, SP1, 64-bit The HP PCLmS printer-specific print driver is available for download from the printersupport website. Mobile printing solutions HP offers multiple mobile solutions to enable...
... (wireless models only) ● HP All-in January 2015. NOTE: Update the printer firmware to install the printer software and print driver. Table 1-1 Supported operating systems and print drivers (continued) Windows Server 2008 R2, 64-bit The HP PCLm.S printer-specific print driver is installed for this operating system as part of the software installation. Windows Server 2008 R2, SP1, 64-bit The HP PCLmS printer-specific print driver is available for download from the printersupport website. Mobile printing solutions HP offers multiple mobile solutions to enable...
User Guide
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... HP print driver. NOTE: The name of the item varies for different software programs. 4. Print multiple pages per Sheet drop-down in Tray 1. 7. Click Show Details or Copies & Pages, and then click the Layout menu. Click Show Details or Copies & Pages, and then select other menus to continue. Go to the printer, and remove any blank paper that you want to print on the sheet. 7. If prompted, touch the appropriate control panel button...
... HP print driver. NOTE: The name of the item varies for different software programs. 4. Print multiple pages per Sheet drop-down in Tray 1. 7. Click Show Details or Copies & Pages, and then click the Layout menu. Click Show Details or Copies & Pages, and then select other menus to continue. Go to the printer, and remove any blank paper that you want to print on the sheet. 7. If prompted, touch the appropriate control panel button...
User Guide
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... printer configuration page. Step one: Open the HP Embedded Web Server 1. Press the Enter key on the printer to connect to an Android device, or provide a personal identification number (PIN) - Open the document, and then select the Print option. NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Manual, you will need to be enabled or disabled from the list of available printers, and then select Print...
... printer configuration page. Step one: Open the HP Embedded Web Server 1. Press the Enter key on the printer to connect to an Android device, or provide a personal identification number (PIN) - Open the document, and then select the Print option. NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Manual, you will need to be enabled or disabled from the list of available printers, and then select Print...
User Guide
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... web browser displays a message indicating that can use this tab to configure the printer from your computer. ● Paper Setup: Change the default paper-handling settings for the printer. ● Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic shut down. ● System Setup: Change the system defaults for the printer. ● Supply Settings: Change the settings for the printer when it appears on this printer is connected to change the printer password. If this printer is low alert and other network configuration settings...
... web browser displays a message indicating that can use this tab to configure the printer from your computer. ● Paper Setup: Change the default paper-handling settings for the printer. ● Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic shut down. ● System Setup: Change the system defaults for the printer. ● Supply Settings: Change the settings for the printer when it appears on this printer is connected to change the printer password. If this printer is low alert and other network configuration settings...
User Guide
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... Supplies Status Device Information Commands File Upload Power Management Update Firmware HP Connected Description Show the printer supplies status and gain access to open the HP Planet Partners Recycling Program website. ENWW Advanced configuration with a USB cable or is available only after the print job. HP Utility features The HP Utility toolbar includes these items: ● Devices: Click this button to show or hide Mac products found by clicking in the All Settings list. The following types of pages...
... Supplies Status Device Information Commands File Upload Power Management Update Firmware HP Connected Description Show the printer supplies status and gain access to open the HP Planet Partners Recycling Program website. ENWW Advanced configuration with a USB cable or is available only after the print job. HP Utility features The HP Utility toolbar includes these items: ● Devices: Click this button to show or hide Mac products found by clicking in the All Settings list. The following types of pages...
User Guide
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... a USB cable. It also works for printers connected to update the printer firmware for a single printer. NOTE: To print a configuration page to close the utility. 44 Chapter 5 Manage the printer ENWW Follow the on-screen instructions to complete the installation, and then click the Exit button to verify the installed firmware version before or after the update process, click Print Config. 7. NOTE: This method is the only firmware update option available for printers connected to use this...
... a USB cable. It also works for printers connected to update the printer firmware for a single printer. NOTE: To print a configuration page to close the utility. 44 Chapter 5 Manage the printer ENWW Follow the on-screen instructions to complete the installation, and then click the Exit button to verify the installed firmware version before or after the update process, click Print Config. 7. NOTE: This method is the only firmware update option available for printers connected to use this...
User Guide
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Open the HP Embedded Web Server (EWS): Direct-connected printers a. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. b. Accessing this website will not reset the page count. It will not harm the computer. 2. i. Release the Resume/Cancel button. Press the Enter key on the printer configuration page. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults. Press and hold the Resume/Cancel button until the Ready light begins blinking. In...
Open the HP Embedded Web Server (EWS): Direct-connected printers a. In the HP Printer Assistant, select Print, and then select HP Device Toolbox. b. Accessing this website will not reset the page count. It will not harm the computer. 2. i. Release the Resume/Cancel button. Press the Enter key on the printer configuration page. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults. Press and hold the Resume/Cancel button until the Ready light begins blinking. In...
User Guide
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... the HP Printer Assistant, select Print, and then select HP Device Toolbox. Network-connected printers a. Print a configuration page to be replaced now unless the print quality is low. The cartridge does not need to install when print quality is no longer acceptable. The cartridge does not need to determine the IP address or host name. Open the HP Embedded Web Server (EWS): Direct-connected printers a. i. Actual cartridge life remaining may vary. To redistribute the toner, remove the toner cartridge from the printer and gently...
... the HP Printer Assistant, select Print, and then select HP Device Toolbox. Network-connected printers a. Print a configuration page to be replaced now unless the print quality is low. The cartridge does not need to install when print quality is no longer acceptable. The cartridge does not need to determine the IP address or host name. Open the HP Embedded Web Server (EWS): Direct-connected printers a. i. Actual cartridge life remaining may vary. To redistribute the toner, remove the toner cartridge from the printer and gently...
User Guide
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...list of Type is included on the printer 1. Select the option for the print job Check the paper type setting when printing from the Media Type drop-down list. 5. Check toner-cartridge status Follow these steps to print the job. Check the paper type setting on the configuration page. 1. Open the tray. 2. Click the Paper/Quality tab. 4. Expand the category of paper types that the tray is loaded with the correct type of paper. 3. By default, the print driver displays the Copies & Pages menu. Click the Print button. Release the Resume/Cancel button. 64 Chapter 6 Solve problems...
...list of Type is included on the printer 1. Select the option for the print job Check the paper type setting when printing from the Media Type drop-down list. 5. Check toner-cartridge status Follow these steps to print the job. Check the paper type setting on the configuration page. 1. Open the tray. 2. Click the Paper/Quality tab. 4. Expand the category of paper types that the tray is loaded with the correct type of paper. 3. By default, the print driver displays the Copies & Pages menu. Click the Print button. Release the Resume/Cancel button. 64 Chapter 6 Solve problems...
User Guide
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... Description Sample Output curl: Printed paper has curled edges. The defect occurs in duplex mode. 4. Reprint the document. 2. Possible solutions 1. Positive curl: From the printer EWS, select a heavier paper type. The lighter paper type creates a lower temperature for Output curl. 4. Print in high-humidity environments or when printing low coverage pages. Use freshly opened paper. 3. If the problem persists, go to support.hp.com. Table 6-12 Color plane registrations defects (color models only) Description...
... Description Sample Output curl: Printed paper has curled edges. The defect occurs in duplex mode. 4. Reprint the document. 2. Possible solutions 1. Positive curl: From the printer EWS, select a heavier paper type. The lighter paper type creates a lower temperature for Output curl. 4. Print in high-humidity environments or when printing low coverage pages. Use freshly opened paper. 3. If the problem persists, go to support.hp.com. Table 6-12 Color plane registrations defects (color models only) Description...
User Guide
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The printer does not print after moving the wireless router or printer 1. Make sure that the printer is turned on and in the ready state. 3. If the numbers are not the same, the devices are not connecting to . 2. For most recent update available from a computer on your computer connects to the same network. Many devices can open the printer HP Embedded Web Server from the manufacturer. 2. Reconfigure the wireless setup for the...
The printer does not print after moving the wireless router or printer 1. Make sure that the printer is turned on and in the ready state. 3. If the numbers are not the same, the devices are not connecting to . 2. For most recent update available from a computer on your computer connects to the same network. Many devices can open the printer HP Embedded Web Server from the manufacturer. 2. Reconfigure the wireless setup for the...
User Guide
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... 29 Android devices printing from 30 B bin, output jams, clearing 61 bins, output locating 3 browser requirements HP Embedded Web Server 33 C checklist wireless connectivity 77 cleaning paper path 66 clearing jams locations 54 control panel LED light patterns 48 locating 3 covers, locating 3 customer support online 46 D defaults, restoring 50 dimensions, printer 8 double-sided printing Mac 25 Windows 23 drivers, supported 6 duplex printing Mac 25 duplexing manually (Mac) 25 manually (Windows) 23 E economy settings 41 electrical specifications 8 Embedded Web Server (EWS) assigning passwords 39...
... 29 Android devices printing from 30 B bin, output jams, clearing 61 bins, output locating 3 browser requirements HP Embedded Web Server 33 C checklist wireless connectivity 77 cleaning paper path 66 clearing jams locations 54 control panel LED light patterns 48 locating 3 covers, locating 3 customer support online 46 D defaults, restoring 50 dimensions, printer 8 double-sided printing Mac 25 Windows 23 drivers, supported 6 duplex printing Mac 25 duplexing manually (Mac) 25 manually (Windows) 23 E economy settings 41 electrical specifications 8 Embedded Web Server (EWS) assigning passwords 39...
User Guide
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... switch, locating 3 power-down delay setting 43 print drivers, supported 6 print on both sides Mac 25 manually, Windows 23 Windows 23 product and serial number label locating 3 R restoring factory-set defaults 50 S serial number label locating 3 settings factory-set defaults, restoring 50 shut down after delay setting 42 single-sheet priority feed slot loading envelopes 13 loading labels 14 sleep delay disabling 41 enabling 41 software HP Utility 35 specifications electrical and acoustic 8 status control panel lights 48 HP Utility, Mac 35 supplies low threshold settings 51 ordering 16 part...
... switch, locating 3 power-down delay setting 43 print drivers, supported 6 print on both sides Mac 25 manually, Windows 23 Windows 23 product and serial number label locating 3 R restoring factory-set defaults 50 S serial number label locating 3 settings factory-set defaults, restoring 50 shut down after delay setting 42 single-sheet priority feed slot loading envelopes 13 loading labels 14 sleep delay disabling 41 enabling 41 software HP Utility 35 specifications electrical and acoustic 8 status control panel lights 48 HP Utility, Mac 35 supplies low threshold settings 51 ordering 16 part...
Reference Guide
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... /LaserJetMobilePrinting. Go to www.hp.com/support/ljM14FAQ or scan the QR code. Error/Manual Feed/Manual Duplex/ Out of paper Mobile printing (Wireless models only) Learn more mobile printing information, scan the QR code or go to www.hp.com/go to www.hp.com/support/ljM14 • Download the software for your printer model and operating system. • Find user guide and troubleshooting information. • Check for firmware updates. • HP's all-inclusive help for the...
... /LaserJetMobilePrinting. Go to www.hp.com/support/ljM14FAQ or scan the QR code. Error/Manual Feed/Manual Duplex/ Out of paper Mobile printing (Wireless models only) Learn more mobile printing information, scan the QR code or go to www.hp.com/go to www.hp.com/support/ljM14 • Download the software for your printer model and operating system. • Find user guide and troubleshooting information. • Check for firmware updates. • HP's all-inclusive help for the...
Reference Guide
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... HP software. Wireless printing For more information on the printer control panel for 20 seconds. 3. To ensure that the wireless connection is not established. Remove the USB cable from the printer control panel: 1. The printer restarts automatically. 4. It takes up to do not connect the USB cable until the Power/ Ready LED starts blinking. a. Check the network name (SSID) info on . 4. Restart the printer and the router. If your router supports Wi-Fi Protected Setup (WPS) mode...
... HP software. Wireless printing For more information on the printer control panel for 20 seconds. 3. To ensure that the wireless connection is not established. Remove the USB cable from the printer control panel: 1. The printer restarts automatically. 4. It takes up to do not connect the USB cable until the Power/ Ready LED starts blinking. a. Check the network name (SSID) info on . 4. Restart the printer and the router. If your router supports Wi-Fi Protected Setup (WPS) mode...