Setup Guide
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...sure that all other programs are closed . • If the display shows a printhead error message, clean the contacts on the control panel. For more information, see the onscreen user guide ...that your computer, and reinstall the device driver. 22 Troubleshooting Press down firmly on each one of the supported operating systems. For more information, see the onscreen user guide on ...Starter CD. • Make sure that the printhead latch and all installed. • Make sure that the computer meets at www.hp.com/support. 6 Troubleshooting This section provides troubleshooting ...
...sure that all other programs are closed . • If the display shows a printhead error message, clean the contacts on the control panel. For more information, see the onscreen user guide ...that your computer, and reinstall the device driver. 22 Troubleshooting Press down firmly on each one of the supported operating systems. For more information, see the onscreen user guide on ...Starter CD. • Make sure that the printhead latch and all installed. • Make sure that the computer meets at www.hp.com/support. 6 Troubleshooting This section provides troubleshooting ...
User Guide
Page 10
...printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead contacts manually 147 To replace the printheads 150 Store printing supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean...filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from ...
...printheads 146 To calibrate the linefeed 147 To clean the printheads 147 To clean the printhead contacts manually 147 To replace the printheads 150 Store printing supplies ...152 Store ink cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean...filling the text or graphics completely 164 Output is faded or dull colored 164 Colors are printing as black and white 164 Wrong colors are printing 164 Printout shows bleeding colors 165 Colors do not line up properly 165 Lines or dots are missing from ...
User Guide
Page 14
...information, change settings, and manage the device from any standard Web browser. For more information, see Toolbox (Windows). The HP Printer Utility is typically installed with the device software. 10 Get started You can obtain product information and further troubleshooting resources ...that are not included in -One parts Find other resources for the product You can also configure settings for setting up the device and information about printhead health and access to configure print settings, calibrate the device, clean the printheads, print the configuration page, order...
...information, change settings, and manage the device from any standard Web browser. For more information, see Toolbox (Windows). The HP Printer Utility is typically installed with the device software. 10 Get started You can obtain product information and further troubleshooting resources ...that are not included in -One parts Find other resources for the product You can also configure settings for setting up the device and information about printhead health and access to configure print settings, calibrate the device, clean the printheads, print the configuration page, order...
User Guide
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...HP printhead health • Print PQ (print quality) Diagnostic Page: Allows you can order printing supplies for the device. For more information, see Understand the self-test diagnostic page. • Align Printheads: Guides you to print the self-test diagnostic page of the installed ink cartridges. For more information, see To clean the printheads...cartridge. For more information, see To align the printheads. • Clean Printheads: Guides you to myPrintMileage and shows the device hardware and printhead health information. Chapter 9 Toolbox tabs The Toolbox ...
...HP printhead health • Print PQ (print quality) Diagnostic Page: Allows you can order printing supplies for the device. For more information, see Understand the self-test diagnostic page. • Align Printheads: Guides you to print the self-test diagnostic page of the installed ink cartridges. For more information, see To clean the printheads...cartridge. For more information, see To align the printheads. • Clean Printheads: Guides you to myPrintMileage and shows the device hardware and printhead health information. Chapter 9 Toolbox tabs The Toolbox ...
User Guide
Page 97
... more information, see To calibrate the linefeed. • HP Support: Gain access to HP Web site where you through cleaning the printheads. Configure IP settings for network connectivity. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online...
... more information, see To calibrate the linefeed. • HP Support: Gain access to HP Web site where you through cleaning the printheads. Configure IP settings for network connectivity. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online...
User Guide
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.... 10 Maintain and troubleshoot This section contains the following places: • On the self-test diagnostic page (see www.hp.com/go/inkusage. Maintain and troubleshoot 143 For more information, see Understand the self-test diagnostic page .] You can find...cartridge number in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts ...
.... 10 Maintain and troubleshoot This section contains the following places: • On the self-test diagnostic page (see www.hp.com/go/inkusage. Maintain and troubleshoot 143 For more information, see Understand the self-test diagnostic page .] You can find...cartridge number in the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts ...
User Guide
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... printouts deteriorates, complete the relevant steps based on a clean sheet of white paper. Replace the printheads if the problems persist after cleaning. CAUTION: HP is not good or fair, then perform one of any printhead is not responsible for damage to the device that results from modifying the printheads. To print the print quality diagnostic page Use...
... printouts deteriorates, complete the relevant steps based on a clean sheet of white paper. Replace the printheads if the problems persist after cleaning. CAUTION: HP is not good or fair, then perform one of any printhead is not responsible for damage to the device that results from modifying the printheads. To print the print quality diagnostic page Use...
User Guide
Page 150
... tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are thin white lines across any of the colored blocks, clean the printheads. However, if the appearance of...
... tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are thin white lines across any of the colored blocks, clean the printheads. However, if the appearance of...
User Guide
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...): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. To clean the printheads NOTE: Cleaning uses ink, so clean the printheads only when necessary. To clean the printhead contacts manually After the printheads are installed, you the device will not print...
...): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. To clean the printheads NOTE: Cleaning uses ink, so clean the printheads only when necessary. To clean the printhead contacts manually After the printheads are installed, you the device will not print...
User Guide
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Chapter 10 3. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. Lift the printhead latch. 4. Obtain clean, dry, soft and lint-free cleaning material. CAUTION: Do not use it to the control panel message) and use water. 148 Maintain and troubleshoot Lift the handle of the printhead (which corresponds to pull the printhead out of its slot. 5.
Chapter 10 3. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. Lift the printhead latch. 4. Obtain clean, dry, soft and lint-free cleaning material. CAUTION: Do not use it to the control panel message) and use water. 148 Maintain and troubleshoot Lift the handle of the printhead (which corresponds to pull the printhead out of its slot. 5.
User Guide
Page 153
Make sure the nozzles are facing up and are small copper-color squares, grouped on one face of the printhead. Ink will be visible on the printhead but do not touch the nozzles. Also, ink can cause permanent nozzle damage. Maintain the printheads 149 NOTE: The electrical contacts are not in contact with the paper. Wipe the electrical contacts on the nozzles. CAUTION: Touching the nozzles can permanently mark clothing. 7. The nozzles are on a sheet of the printhead. After cleaning, place the printhead on a different face of paper or paper towel. 6.
Make sure the nozzles are facing up and are small copper-color squares, grouped on one face of the printhead. Ink will be visible on the printhead but do not touch the nozzles. Also, ink can cause permanent nozzle damage. Maintain the printheads 149 NOTE: The electrical contacts are not in contact with the paper. Wipe the electrical contacts on the nozzles. CAUTION: Touching the nozzles can permanently mark clothing. 7. The nozzles are on a sheet of the printhead. After cleaning, place the printhead on a different face of paper or paper towel. 6.
User Guide
Page 154
... the left automatically, press and hold the OK button for the remaining printhead. 13. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the device. If the control panel message remains, replace the printhead which printheads work with a clean, dry, soft and lint-free cloth. 9. To replace the...
... the left automatically, press and hold the OK button for the remaining printhead. 13. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the device. If the control panel message remains, replace the printhead which printheads work with a clean, dry, soft and lint-free cloth. 9. To replace the...
User Guide
Page 156
... condition. Clean the device This section provides instructions for extended periods of time. Press down to ensure that the latch is properly engaged. Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to engage the latch. 9. Store printheads Printheads can...
... condition. Clean the device This section provides instructions for extended periods of time. Press down to ensure that the latch is properly engaged. Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to engage the latch. 9. Store printheads Printheads can...
User Guide
Page 161
...and paper pick, see Electrical specifications. • Media is loaded correctly in their correct color-coded slots. For the Mac OS, set it as the default in the Printer Setup... set it after the printheads are installed. • No error messages appear on . Clean the exterior NOTE: Before cleaning the device, turn off of the device does not require cleaning. The exterior of the... your computer's documentation for wired networking, and have removed the orange protective caps from each one to the device. For more information, see Understand the self-test diagnostic page. •...
...and paper pick, see Electrical specifications. • Media is loaded correctly in their correct color-coded slots. For the Mac OS, set it as the default in the Printer Setup... set it after the printheads are installed. • No error messages appear on . Clean the exterior NOTE: Before cleaning the device, turn off of the device does not require cleaning. The exterior of the... your computer's documentation for wired networking, and have removed the orange protective caps from each one to the device. For more information, see Understand the self-test diagnostic page. •...
User Guide
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... driver. For more information, see System requirements. Clean the printhead Complete the printhead cleaning procedure. After the device has restarted, reinsert the printhead. For more information, see To replace the printheads. • Remove the printhead, and check to print Check the system configuration Make...the device is connected using wireless communication and is inserted into its correct color-coded slot. Check for reducing interference on again without the printhead installed. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see ...
... driver. For more information, see System requirements. Clean the printhead Complete the printhead cleaning procedure. After the device has restarted, reinsert the printhead. For more information, see To replace the printheads. • Remove the printhead, and check to print Check the system configuration Make...the device is connected using wireless communication and is inserted into its correct color-coded slot. Check for reducing interference on again without the printhead installed. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see ...
User Guide
Page 165
... page orientation selected in the application match the settings in the print driver. Check the color print settings Make sure Print in Grayscale is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of the electromagnetic fields. For more information, see Change print settings. For more information...
... page orientation selected in the application match the settings in the print driver. Check the color print settings Make sure Print in Grayscale is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of the electromagnetic fields. For more information, see Change print settings. For more information...
User Guide
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For more information, see Select print media. 162 Maintain and troubleshoot Make sure the media meets HP specifications, and try to the application's documentation, or contact the software manufacturer for specific help. For more information, see Replace the ink cartridges....8226; Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was cancelled. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper....
For more information, see Select print media. 162 Maintain and troubleshoot Make sure the media meets HP specifications, and try to the application's documentation, or contact the software manufacturer for specific help. For more information, see Replace the ink cartridges....8226; Printout shows bleeding colors • Colors do not work, the problem may have run out of ink, and the print job was cancelled. Move the device away from text or graphics Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper....
User Guide
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...results, select Normal or Best. For more information, see To print the print quality diagnostic page. Check the printheads Print the print quality diagnostic page on a clean sheet of media, ink will dry more information, see To print on transparencies or other special media, select ...recommended actions. Evaluate any problem areas, and perform the recommended actions. Check the printheads Print the print quality diagnostic page on a clean sheet of media do not accept ink well. Wrong colors are printing as black and white Check the print settings Make sure Print in Grayscale...
...results, select Normal or Best. For more information, see To print the print quality diagnostic page. Check the printheads Print the print quality diagnostic page on a clean sheet of media, ink will dry more information, see To print on transparencies or other special media, select ...recommended actions. Evaluate any problem areas, and perform the recommended actions. Check the printheads Print the print quality diagnostic page on a clean sheet of media do not accept ink well. Wrong colors are printing as black and white Check the print settings Make sure Print in Grayscale...
User Guide
Page 169
...for a paper jam. For ordering information, see Understand specifications for the device and the tray being used. Colors do not line up properly Check the printheads Print the print quality diagnostic page on resolving jams, see To print the print quality diagnostic page. For more...clean sheet of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to check for gaps in the device. For more information, see To print the print quality diagnostic page. Make sure it is supported for supported media. For more information, see HP...
...for a paper jam. For ordering information, see Understand specifications for the device and the tray being used. Colors do not line up properly Check the printheads Print the print quality diagnostic page on resolving jams, see To print the print quality diagnostic page. For more...clean sheet of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to check for gaps in the device. For more information, see To print the print quality diagnostic page. Make sure it is supported for supported media. For more information, see HP...
User Guide
Page 192
... removed from the printheads. • Make sure that all installed. • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on ...• Make sure that your computer is running one to the 1-LINE port. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software...following topics do not help, see Support and warranty for messages on each one of the printheads and ink cartridges are firmly installed in good working order. • Make...
... removed from the printheads. • Make sure that all installed. • Make sure that the printhead latch is closed properly. • If the display shows a printhead error message, clean the contacts on ...• Make sure that your computer is running one to the 1-LINE port. If the Attention light is blinking, check for information about HP support. • Hardware installation suggestions • Software...following topics do not help, see Support and warranty for messages on each one of the printheads and ink cartridges are firmly installed in good working order. • Make...