User Guide
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... poor 128 Scan defects are apparent 129 Solve fax problems ...129 The fax test failed ...130 Troubleshoot installation issues 142 Hardware installation suggestions 142 Software installation suggestions 143 Clear jams ...144 Clear paper jams ...144 Avoid paper jams ...146 A HP supplies and accessories Order printing supplies online 147 Supplies ...147 HP media ...147 B Support and warranty Hewlett-Packard limited...
... poor 128 Scan defects are apparent 129 Solve fax problems ...129 The fax test failed ...130 Troubleshoot installation issues 142 Hardware installation suggestions 142 Software installation suggestions 143 Clear jams ...144 Clear paper jams ...144 Avoid paper jams ...146 A HP supplies and accessories Order printing supplies online 147 Supplies ...147 HP media ...147 B Support and warranty Hewlett-Packard limited...
User Guide
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...features resident on at all times, or the other computers. (continued) Label 17 18 Name and Description Original loaded indicator Paper jam indicator Connection information Description USB connection Printer sharing Recommended number of connected computers for detailed instructions. The host computer must be... the device parts 11 Up to the device. Setup instructions Follow the setup poster guide for best performance Supported software features One computer connected with a USB cable to the rear USB 2.0 high-speed port on a locally shared network. Only print is...
...features resident on at all times, or the other computers. (continued) Label 17 18 Name and Description Original loaded indicator Paper jam indicator Connection information Description USB connection Printer sharing Recommended number of connected computers for detailed instructions. The host computer must be... the device parts 11 Up to the device. Setup instructions Follow the setup poster guide for best performance Supported software features One computer connected with a USB cable to the rear USB 2.0 high-speed port on a locally shared network. Only print is...
User Guide
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...Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and troubleshoot...printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • ...
...Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and troubleshoot...printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • ...
User Guide
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...it . General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the paper skew and paper pick, see dust or lines on scans after cleaning the plastic strip, you still see Solve... paper-feed problems. • Power light is connected firmly to order a new plastic strip. The liquid ...
...it . General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the paper skew and paper pick, see dust or lines on scans after cleaning the plastic strip, you still see Solve... paper-feed problems. • Power light is connected firmly to order a new plastic strip. The liquid ...
User Guide
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...are copying from the ADF, make sure that the tray is completely loaded. Solve copy problems 123 Check the control-panel display for information about HP support. • No copy came out • Check the power Make sure that is processing to help , see Load an original in the...8226; Size is reduced • Copy quality is poor • Copy defects are using thick special media (such as brochure paper), load media so that media is loaded. Check for jams. See Clear paper jams. • Check the trays Make sure that the tray is between 1/4 and 3/4 full. If you are blank •...
...are copying from the ADF, make sure that the tray is completely loaded. Solve copy problems 123 Check the control-panel display for information about HP support. • No copy came out • Check the power Make sure that is processing to help , see Load an original in the...8226; Size is reduced • Copy quality is poor • Copy defects are using thick special media (such as brochure paper), load media so that media is loaded. Check for jams. See Clear paper jams. • Check the trays Make sure that the tray is between 1/4 and 3/4 full. If you are blank •...
User Guide
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...the device. • Duplexer is locked into place. • Paper is loaded correctly in the tray, and is not jammed in the device. • All latches and covers are closed... properly. For more information, see the message on the device control panel are lit or blinking. Check or perform the following • Power light is running one...download the device driver from the HP Web site (www.hp.com/ support). You can download the device driver from the HP Web site (www.hp.com/support). Troubleshoot installation issues 143...
...the device. • Duplexer is locked into place. • Paper is loaded correctly in the tray, and is not jammed in the device. • All latches and covers are closed... properly. For more information, see the message on the device control panel are lit or blinking. Check or perform the following • Power light is running one...download the device driver from the HP Web site (www.hp.com/ support). You can download the device driver from the HP Web site (www.hp.com/support). Troubleshoot installation issues 143...
User Guide
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...you attempt to clear the jam. • Make sure that you are using a computer running one of the supported operating systems. • Make sure that the trays are loaded correctly and are not too full. To clear a paper jam from the device. Paper can also jam in the main tray, you... device driver. Remove the door by pulling it away from the rear door 1. Try the following topics: • Clear paper jams • Avoid paper jams Clear paper jams If the paper was loaded in the automatic document feeder. Several common actions can damage the print mechanism. CAUTION: Trying to clear...
...you attempt to clear the jam. • Make sure that you are using a computer running one of the supported operating systems. • Make sure that the trays are loaded correctly and are not too full. To clear a paper jam from the device. Paper can also jam in the main tray, you... device driver. Remove the door by pulling it away from the rear door 1. Try the following topics: • Clear paper jams • Avoid paper jams Clear paper jams If the paper was loaded in the automatic document feeder. Several common actions can damage the print mechanism. CAUTION: Trying to clear...
User Guide
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...remove all the pieces of paper from the device, more paper jams are likely to occur. 3. Clear jams 145 If you do not remove all the pieces of paper from the device, more paper jams are likely to occur. 3. Replace the rear door. CAUTION: If the paper tears when you are ...check the rollers and wheels for torn pieces of paper that might be remaining inside the device. Gently pull the paper out of the automatic document feeder. 2. 2. To clear a paper jam in the automatic document feeder 1. Gently pull the paper out of the automatic document feeder. Press OK to...
...remove all the pieces of paper from the device, more paper jams are likely to occur. 3. Clear jams 145 If you do not remove all the pieces of paper from the device, more paper jams are likely to occur. 3. Replace the rear door. CAUTION: If the paper tears when you are ...check the rollers and wheels for torn pieces of paper that might be remaining inside the device. Gently pull the paper out of the automatic document feeder. 2. 2. To clear a paper jam in the automatic document feeder 1. Gently pull the paper out of the automatic document feeder. Press OK to...
User Guide
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... original can jam in the automatic document feeder while there is already an original on the glass. If you load an original in the automatic document feeder. 146 Maintain and troubleshoot Chapter 8 Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the ...output tray frequently. • Prevent curled or wrinkled paper by storing all...
... original can jam in the automatic document feeder while there is already an original on the glass. If you load an original in the automatic document feeder. 146 Maintain and troubleshoot Chapter 8 Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from the ...output tray frequently. • Prevent curled or wrinkled paper by storing all...
User Guide
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..., speed-dial set up 26 H hardware, fax setup test 130 header, fax 55 help 148 see also customer support Help button 10 Hewlett-Packard Company notices 3 HP Photosmart Software send scans to programs 38 HP Photosmart Studio send scans to programs 38 HP Printer Utility (Mac OS) administrator settings 64...installation software for Mac OS 94 software for Windows 92 troubleshoot 142 Internet fax, using 59 ISDN line, set up with fax parallel phone systems 74 J jams clear 144 media to avoid 18 paper 144, 146 jobs settings 13 junk fax mode 52 K keypad, device control panel locating 10 L language, ...
..., speed-dial set up 26 H hardware, fax setup test 130 header, fax 55 help 148 see also customer support Help button 10 Hewlett-Packard Company notices 3 HP Photosmart Software send scans to programs 38 HP Photosmart Studio send scans to programs 38 HP Printer Utility (Mac OS) administrator settings 64...installation software for Mac OS 94 software for Windows 92 troubleshoot 142 Internet fax, using 59 ISDN line, set up with fax parallel phone systems 74 J jams clear 144 media to avoid 18 paper 144, 146 jobs settings 13 junk fax mode 52 K keypad, device control panel locating 10 L language, ...
User Guide
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... align ink cartridges 102 clean ink cartridges 104 replace ink cartridges 99 manual faxing receive 48 send 41, 42 margins setting, specifications 22 media ADF capacity 16 borderless printing 25 clear jams 144 HP, order 147 load tray 23 print on custom-sized 23 selecting 17 skewed...locating 8 P packing the device 154 pages per month (duty cycle) 156 paper jams 144, 146 legal to letter copy 34 recommended copy types 32 size, set for fax 51 Paper jam indicator 11 paper size copy setting 31 paper-feed problems, troubleshoot 121 parallel phone systems answering machine setup 84 countries/regions...
... align ink cartridges 102 clean ink cartridges 104 replace ink cartridges 99 manual faxing receive 48 send 41, 42 margins setting, specifications 22 media ADF capacity 16 borderless printing 25 clear jams 144 HP, order 147 load tray 23 print on custom-sized 23 selecting 17 skewed...locating 8 P packing the device 154 pages per month (duty cycle) 156 paper jams 144, 146 legal to letter copy 34 recommended copy types 32 size, set for fax 51 Paper jam indicator 11 paper size copy setting 31 paper-feed problems, troubleshoot 121 parallel phone systems answering machine setup 84 countries/regions...
User Guide
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... 56 telephone wall jack, fax 131 telephone, fax from receive 48 send 41 temperature specifications 159 tests, fax dial tone, failed 133 failed 130 fax line condition 134 fax phone cord type test failed... media types and weights supported 21 trays capacities 21 clear jams 144 load media 23 locating 8 media sizes supported 19 paper guides illustration 8 troubleshoot feeding 122 troubleshoot answering machines 141 ... copy 125 print 122 scan 128 slow print, troubleshoot 115 software connection types 11 HP Photosmart 14 installation on Mac OS 94 installation on Windows 92 OCR 39 uninstall from...
... 56 telephone wall jack, fax 131 telephone, fax from receive 48 send 41 temperature specifications 159 tests, fax dial tone, failed 133 failed 130 fax line condition 134 fax phone cord type test failed... media types and weights supported 21 trays capacities 21 clear jams 144 load media 23 locating 8 media sizes supported 19 paper guides illustration 8 troubleshoot feeding 122 troubleshoot answering machines 141 ... copy 125 print 122 scan 128 slow print, troubleshoot 115 software connection types 11 HP Photosmart 14 installation on Mac OS 94 installation on Windows 92 OCR 39 uninstall from...
User Guide
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...scan from 38 Windows borderless printing 25 HP Photosmart Software 14 HP Solution Center 14 install software 92 print on copies, troubleshoot 124 view speed-dial entries 27 voice mail set up with fax (parallel phone systems) 76 set up with fax and computer modem (parallel phone systems)...fax 129 fax dial tone test failed 133 fax hardware test failed 130 fax line test failed 134 fax phone cord connection test failed 132 fax phone cord type test failed 132 fax tests 130 fax wall jack test, failed 131 firewalls 115 ink not filling text or graphics 119 ink smearing 119 installation 142 jams, paper...
...scan from 38 Windows borderless printing 25 HP Photosmart Software 14 HP Solution Center 14 install software 92 print on copies, troubleshoot 124 view speed-dial entries 27 voice mail set up with fax (parallel phone systems) 76 set up with fax and computer modem (parallel phone systems)...fax 129 fax dial tone test failed 133 fax hardware test failed 130 fax line test failed 134 fax phone cord connection test failed 132 fax phone cord type test failed 132 fax tests 130 fax wall jack test, failed 131 firewalls 115 ink not filling text or graphics 119 ink smearing 119 installation 142 jams, paper...