User Guide
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...is not filling the text or graphics completely 121 Output is faded or dull colored 121 Colors are printing as black and white 122 Wrong colors are printing 122 Printout shows bleeding colors 122 Colors do not line up properly 122 Lines or dots are missing from text or... Text cannot be edited...127 Error messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Clear paper jams...142 Avoid paper ...
...is not filling the text or graphics completely 121 Output is faded or dull colored 121 Colors are printing as black and white 122 Wrong colors are printing 122 Printout shows bleeding colors 122 Colors do not line up properly 122 Lines or dots are missing from text or... Text cannot be edited...127 Error messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Clear paper jams...142 Avoid paper ...
User Guide
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...the following resources: Resource Setup poster Fax Getting Started Guide Readme file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated ... Toolbox is typically installed with the device software as an available installation option. The HP Printer Utility is typically installed with the device software. Provides tools to resolve problems. • Find other resources for the product • Understand the device parts ...
...the following resources: Resource Setup poster Fax Getting Started Guide Readme file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated ... Toolbox is typically installed with the device software as an available installation option. The HP Printer Utility is typically installed with the device software. Provides tools to resolve problems. • Find other resources for the product • Understand the device parts ...
User Guide
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... Setup, press Advance Fax Setup, and then use one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, you might want to...
... Setup, press Advance Fax Setup, and then use one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, you might want to...
User Guide
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... not work properly when the device is set the fax speed from High (the default) to send and receive faxes with your device by your telephone company) if you experience problems sending and receiving faxes while using an Internet fax service, use a FoIP service (provided by using ...the arrow keys, and then press OK. Some Internet faxing services do this by connecting ...
... not work properly when the device is set the fax speed from High (the default) to send and receive faxes with your device by your telephone company) if you experience problems sending and receiving faxes while using an Internet fax service, use a FoIP service (provided by using ...the arrow keys, and then press OK. Some Internet faxing services do this by connecting ...
User Guide
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... set to verify the settings are still having problems faxing, check the fax settings listed in the report to print a report only if there is a problem sending or receiving a fax. Off On Fax Send On Fax Receive Does not print a fax confirmation report when you send. these instructions to select one of the test on how to print error...
... set to verify the settings are still having problems faxing, check the fax settings listed in the report to print a report only if there is a problem sending or receiving a fax. Off On Fax Send On Fax Receive Does not print a fax confirmation report when you send. these instructions to select one of the test on how to print error...
User Guide
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... Recommended fax setup for Recommended fax setup for your country in Serial- If you are included for the device 75 If you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to question 5 only.) computer modem (... of equipment and services applicable to questions 4 and 5 only.) Case H: Shared voice/fax line with voice mail type fax setup Computer dial-up the device as you might experience problems sending and receiving faxes. Step-by-step instructions are ready to choose the best setup case for parallel-type phone...
... Recommended fax setup for Recommended fax setup for your country in Serial- If you are included for the device 75 If you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to question 5 only.) computer modem (... of equipment and services applicable to questions 4 and 5 only.) Case H: Shared voice/fax line with voice mail type fax setup Computer dial-up the device as you might experience problems sending and receiving faxes. Step-by-step instructions are ready to choose the best setup case for parallel-type phone...
User Guide
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.... For example, you might already have assigned one port for telephone and Group 3 fax and another port for multiple purposes. This special phone cord is too short, you can purchase a coupler from the DSL filter to the device, you might already have problems when connected to "off the call -waiting ...2. Refer to the documentation that is different from the phone cords you might have in the box with the device, connect one phone cord is designated for fax and phone use the supplied cord to connect from your PBX phone system for instructions on the back of your home or ...
.... For example, you might already have assigned one port for telephone and Group 3 fax and another port for multiple purposes. This special phone cord is too short, you can purchase a coupler from the DSL filter to the device, you might already have problems when connected to "off the call -waiting ...2. Refer to the documentation that is different from the phone cords you might have in the box with the device, connect one phone cord is designated for fax and phone use the supplied cord to connect from your PBX phone system for instructions on the back of your home or ...
User Guide
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...problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear paper jams • Avoid paper jams Work with print cartridges This section contains the following places: • On the label of print cartridges varies by HP Officejet J3600 only. In addition, the HP Officejet J3500 supports one...display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.
...problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear paper jams • Avoid paper jams Work with print cartridges This section contains the following places: • On the label of print cartridges varies by HP Officejet J3600 only. In addition, the HP Officejet J3500 supports one...display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.
User Guide
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...settings. Make sure that the resolution and color settings are having faxing problems, you can print a fax test report to reduce the scanned image. If you are correct. • Size is not set up properly for faxing, you loaded the original correctly. Solve fax problems 129 Perform this test after you have...the settings. The test will fail if the device is reduced The HP software settings might be set to check the status of the device. Try changing the graphics settings. • Take steps to fix any problems found. See Clean the device for more information. • The...
...settings. Make sure that the resolution and color settings are having faxing problems, you can print a fax test report to reduce the scanned image. If you are correct. • Size is not set up properly for faxing, you loaded the original correctly. Solve fax problems 129 Perform this test after you have...the settings. The test will fail if the device is reduced The HP software settings might be set to check the status of the device. Try changing the graphics settings. • Take steps to fix any problems found. See Clean the device for more information. • The...
User Guide
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...is not busy completing another task, such as receiving a fax or making a copy. After you use the supplied phone cord to connect from the telephone wall jack to the device, you experience problems faxing, contact HP Support. If the test fails again, continue reviewing the ...troubleshooting information in this can send or receive a fax successfully, there might not be a problem. • If you ran a fax test and the test failed, review the report...
...is not busy completing another task, such as receiving a fax or making a copy. After you use the supplied phone cord to connect from the telephone wall jack to the device, you experience problems faxing, contact HP Support. If the test fails again, continue reviewing the ...troubleshooting information in this can send or receive a fax successfully, there might not be a problem. • If you ran a fax test and the test failed, review the report...
User Guide
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... cord is secure. • Make sure you use the 2-EXT port to connect to the telephone wall jack, you can cause faxing problems. (A splitter is a two-cord connector that came with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on... working phone and phone cord to the telephone wall jack that came with the device, connect one end to your telephone company and have correctly connected the device to the telephone wall jack. Solve fax problems 131 After you plug in the box with the device. If you will not be able to...
... cord is secure. • Make sure you use the 2-EXT port to connect to the telephone wall jack, you can cause faxing problems. (A splitter is a two-cord connector that came with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on... working phone and phone cord to the telephone wall jack that came with the device, connect one end to your telephone company and have correctly connected the device to the telephone wall jack. Solve fax problems 131 After you plug in the box with the device. If you will not be able to...
User Guide
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... telephone wall jack. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is ready for faxing. 3. Try to the "1-LINE" port 2. The "Using Correct Type of the device 1 Telephone wall jack... removing the splitter and connecting the device directly to the telephone wall jack. After you might not be connected to send or receive faxes. One end of the phone cord should be able to the 132 Maintain and troubleshoot If you do not use the phone cord that came...
... telephone wall jack. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is ready for faxing. 3. Try to the "1-LINE" port 2. The "Using Correct Type of the device 1 Telephone wall jack... removing the splitter and connecting the device directly to the telephone wall jack. After you might not be connected to send or receive faxes. One end of the phone cord should be able to the 132 Maintain and troubleshoot If you do not use the phone cord that came...
User Guide
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You can be causing the test to send or receive faxes. If you identify which piece of equipment is causing problems; If the Dial Tone Detection Test passes without the other equipment, then one at an electronics store that carries phone accessories. The "Dial Tone Detection" test failed Solution: • Other... be able to fail. try adding them check the line. After you are using for the device and check for a dial tone. Solve fax problems 133 You will also need another phone cord, which uses the same phone line as shown below. 1 Telephone wall jack 2 Use the phone...
You can be causing the test to send or receive faxes. If you identify which piece of equipment is causing problems; If the Dial Tone Detection Test passes without the other equipment, then one at an electronics store that carries phone accessories. The "Dial Tone Detection" test failed Solution: • Other... be able to fail. try adding them check the line. After you are using for the device and check for a dial tone. Solve fax problems 133 You will also need another phone cord, which uses the same phone line as shown below. 1 Telephone wall jack 2 Use the phone...
User Guide
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...and you might be a phone line set up for digital phones. If you do not use the phone cord that came with the device, connect one end to your telephone company and have correctly connected the device to the telephone wall jack. Connect the device to an analog phone line and...set up for a dial tone. To check if your telephone system is not using a standard dial tone, such as some PBX systems, this can cause faxing problems. (A splitter is secure. • Make sure you have them check the phone line. Using the phone cord supplied in the box with the device. Chapter...
...and you might be a phone line set up for digital phones. If you do not use the phone cord that came with the device, connect one end to your telephone company and have correctly connected the device to the telephone wall jack. Connect the device to an analog phone line and...set up for a dial tone. To check if your telephone system is not using a standard dial tone, such as some PBX systems, this can cause faxing problems. (A splitter is secure. • Make sure you have them check the phone line. Using the phone cord supplied in the box with the device. Chapter...
User Guide
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... then run the test again. • If the Fax Line Condition Test passes without the other equipment, then one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. • If the Fax Line Condition Test fails without the other equipment, connect the...is not long enough, you can purchase a coupler at the display on the device, HP recommends you cannot use or off the hook. If the phone cord that came with the device, run the fax test again to a working phone line and continue reviewing the troubleshooting information in this ...
... then run the test again. • If the Fax Line Condition Test passes without the other equipment, then one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. • If the Fax Line Condition Test fails without the other equipment, connect the...is not long enough, you can purchase a coupler at the display on the device, HP recommends you cannot use or off the hook. If the phone cord that came with the device, run the fax test again to a working phone line and continue reviewing the troubleshooting information in this ...
User Guide
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... at an electronics store that came with poor sound quality (noise) can use . Phone lines with the device is not long enough, you can cause faxing problems. Check the sound quality of the device and the other noise. Chapter 8 Solution: • Make sure you used the phone cord supplied in the box... phone accessories. If there is an error, the device will not be in the box with the device to connect to see the onscreen Help. One end of the phone cord should be a standard phone cord that you have in your local telephone company for a dial tone. Check the display or...
... at an electronics store that came with poor sound quality (noise) can use . Phone lines with the device is not long enough, you can cause faxing problems. Check the sound quality of the device and the other noise. Chapter 8 Solution: • Make sure you used the phone cord supplied in the box... phone accessories. If there is an error, the device will not be in the box with the device to connect to see the onscreen Help. One end of the phone cord should be a standard phone cord that you have in your local telephone company for a dial tone. Check the display or...
User Guide
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...Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. Solve fax problems 137 • Make sure the device is not connected to the telephone wall jack. NOTE: You might notice static on the phone line. If you...phone line set to the correct switch type for support. • If you do not hear a normal sounding dial tone, it can cause faxing problems. (A splitter is a two-cord connector that receive a 2-wire phone cord in the future. If you are using either a private branch ...
...Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. Solve fax problems 137 • Make sure the device is not connected to the telephone wall jack. NOTE: You might notice static on the phone line. If you...phone line set to the correct switch type for support. • If you do not hear a normal sounding dial tone, it can cause faxing problems. (A splitter is a two-cord connector that receive a 2-wire phone cord in the future. If you are using either a private branch ...
User Guide
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... might be no background noise when recording this silent time. Try to receive a fax. try adding them back one or more information, see Receive a fax. • Make sure the Rings to Answer setting is causing problems; For more pieces of the other types of your telephone company), make sure that...If you have a special ring pattern for distinctive ring. Solve fax problems 139 • If you have an answering machine on the same phone line with the device, you might have one of the following actions might help solve these problems: • When you have an answering machine on the same...
... might be no background noise when recording this silent time. Try to receive a fax. try adding them back one or more information, see Receive a fax. • Make sure the Rings to Answer setting is causing problems; For more pieces of the other types of your telephone company), make sure that...If you have a special ring pattern for distinctive ring. Solve fax problems 139 • If you have an answering machine on the same phone line with the device, you might have one of the following actions might help solve these problems: • When you have an answering machine on the same...
User Guide
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...your number is not long enough, you use a coupler to extend the length. You can also ask the recipient to check the receiving fax machine for any problems. Fax tones are recorded on or connected, or a voice mail service could be recorded on the display. If your answering machine. • Make... might be greater than the number of rings to answer for the answering machine. If the call is having problems. To check this setup, the answering machine answers the call and fax tones are recorded on my answering machine Solution: • When you have in your answering machine to a...
...your number is not long enough, you use a coupler to extend the length. You can also ask the recipient to check the receiving fax machine for any problems. Fax tones are recorded on or connected, or a voice mail service could be recorded on the display. If your answering machine. • Make... might be greater than the number of rings to answer for the answering machine. If the call is having problems. To check this setup, the answering machine answers the call and fax tones are recorded on my answering machine Solution: • When you have in your answering machine to a...
User Guide
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... will have all devices should complete the steps described in a margin at the top or bottom of each transmitted page or on one line might not be advised of the U.S. Your telephone company might discontinue your state public utility commission, public service commission, or corporation...software. 166 Regulatory information If requested, provide this information to your fax machine, you are not applicable to disconnect this equipment is subject to ring in advance. On this equipment from the network until the problem has been corrected or until you should not exceed five (5). ...
... will have all devices should complete the steps described in a margin at the top or bottom of each transmitted page or on one line might not be advised of the U.S. Your telephone company might discontinue your state public utility commission, public service commission, or corporation...software. 166 Regulatory information If requested, provide this information to your fax machine, you are not applicable to disconnect this equipment is subject to ring in advance. On this equipment from the network until the problem has been corrected or until you should not exceed five (5). ...
