Getting Started Guide
Page 5
...Customizing the Software 1 Installing the Windows Operating System 1 Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers (Windows systems 2 Customizing the Monitor Display (Windows systems 2 Launching Windows XP from Windows 7 2 Accessing ...the Computer ...4 Finding More Information ...5 Before You Call for Technical Support 5 Helpful Hints ...7 Basic Troubleshooting ...7 HP Support Assistant ...8 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 8 Restore and Recovery ...8 Microsoft System ...and Maintaining Your PC (Windows 7 Systems 12 ENWW v
...Customizing the Software 1 Installing the Windows Operating System 1 Downloading Microsoft Windows Updates 1 Installing or Upgrading Device Drivers (Windows systems 2 Customizing the Monitor Display (Windows systems 2 Launching Windows XP from Windows 7 2 Accessing ...the Computer ...4 Finding More Information ...5 Before You Call for Technical Support 5 Helpful Hints ...7 Basic Troubleshooting ...7 HP Support Assistant ...8 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 8 Restore and Recovery ...8 Microsoft System ...and Maintaining Your PC (Windows 7 Systems 12 ENWW v
Getting Started Guide
Page 8
... on your PC that you may have been installed, Windows will be burned to CD media to create an installation CD. Be sure to the Microsoft Windows Update Web site. Then select Yes to the appropriate drivers. This feature...support software, including support software for the i386 directory, replace the path specification with your country and language, select Download drivers and software (and firmware), enter the model number of the critical updates and service packs. 5. In Windows XP,...com, click Yes to install and launch Windows XP applications from http://www.hp.com/support.
... on your PC that you may have been installed, Windows will be burned to CD media to create an installation CD. Be sure to the Microsoft Windows Update Web site. Then select Yes to the appropriate drivers. This feature...support software, including support software for the i386 directory, replace the path specification with your country and language, select Download drivers and software (and firmware), enter the model number of the critical updates and service packs. 5. In Windows XP,...com, click Yes to install and launch Windows XP applications from http://www.hp.com/support.
Getting Started Guide
Page 10
... right corner of the Start menu, then select Shut Down. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-alone application, outside of Vision Diagnostics 1. Click the Support & Drivers link. 3. Select your specific computer model. 6. In Linux systems, click Computer...the CD into Vision Diagnostics. Turn on how to change the boot order in the computer or the HP Memory Test utility to http://www.hp.com. 2. Select Download drivers and software (and firmware). 4. At the boot menu, select either the Vision Diagnostics utility to test...
... right corner of the Start menu, then select Shut Down. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-alone application, outside of Vision Diagnostics 1. Click the Support & Drivers link. 3. Select your specific computer model. 6. In Linux systems, click Computer...the CD into Vision Diagnostics. Turn on how to change the boot order in the computer or the HP Memory Test utility to http://www.hp.com. 2. Select Download drivers and software (and firmware). 4. At the boot menu, select either the Vision Diagnostics utility to test...
Getting Started Guide
Page 12
... may be prepared to do the following to ensure that will boot without all of the drivers loaded. To assist you diagnose the problem. Access HP Instant Support Professional Edition at: http://www.hp.com/ go /bizsupport for technical assistance, be a problem with self-solve diagnostics. Or,... Pack), call is available. If you call for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call . ● Write down the computer serial number and product ID number, and ...
... may be prepared to do the following to ensure that will boot without all of the drivers loaded. To assist you diagnose the problem. Access HP Instant Support Professional Edition at: http://www.hp.com/ go /bizsupport for technical assistance, be a problem with self-solve diagnostics. Or,... Pack), call is available. If you call for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call . ● Write down the computer serial number and product ID number, and ...
Getting Started Guide
Page 13
..., then the keyboard should be operating correctly. ● Check all cable connections for that model printer. ● Remove all the needed device drivers have installed an operating system other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will restart if automatic... plugged into an AC power source, there is on and the power light is always voltage applied to the appropriate voltage for at http://www.hp.com/support. If it in suspend mode, shut down , unplug the power cord, wait a few seconds, then plug it does not restart,...
..., then the keyboard should be operating correctly. ● Check all cable connections for that model printer. ● Remove all the needed device drivers have installed an operating system other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will restart if automatic... plugged into an AC power source, there is on and the power light is always voltage applied to the appropriate voltage for at http://www.hp.com/support. If it in suspend mode, shut down , unplug the power cord, wait a few seconds, then plug it does not restart,...
Getting Started Guide
Page 14
... reinstalls the operating system, programs, and drivers. Restore and Recovery Microsoft System Restore If you see the Maintenance and Service Guide (English only) for which you maintain the performance of Microsoft Windows. NOTE: Some features might be available on computers running Windows XP. NOTE: HP Support Assistant is not available on systems...
... reinstalls the operating system, programs, and drivers. Restore and Recovery Microsoft System Restore If you see the Maintenance and Service Guide (English only) for which you maintain the performance of Microsoft Windows. NOTE: Some features might be available on computers running Windows XP. NOTE: HP Support Assistant is not available on systems...
Illustrated Parts & Service Map HP Elite 7200 Series Microtower PC
Page 3
...7. Use Computer Setup to access the Boot menu during computer startup. Click the Software & Drivers link. 3. Click the Diagnostic link. 8. If an expansion board recently added, remove to load setup defaults. HP Elite 7200 MT Series 640041-001 page 3 Also allows you to run HDD self-test for Ctrl+F10...press the F9 key to select boot display device when more than 2 video options are recognized by resetting the password jumper. Select Download drivers and software (and firmware). 4. No action required. Serial Number Allows you to drain the system of any of the computer and ...
...7. Use Computer Setup to access the Boot menu during computer startup. Click the Software & Drivers link. 3. Click the Diagnostic link. 8. If an expansion board recently added, remove to load setup defaults. HP Elite 7200 MT Series 640041-001 page 3 Also allows you to run HDD self-test for Ctrl+F10...press the F9 key to select boot display device when more than 2 video options are recognized by resetting the password jumper. Select Download drivers and software (and firmware). 4. No action required. Serial Number Allows you to drain the system of any of the computer and ...
Maintenance & Service Guide HP Elite 7200 Series Microtower PC
Page 5
Table of contents 1 Installing and Customizing the Software 1 Installing the Operating System 2 Downloading Microsoft Windows Updates 2 Installing or Upgrading Device Drivers (Windows systems 2 Accessing Disk Image (ISO) Files 3 Protecting the Software ...3 2 Product Features ...4 Front Panel Components ...4 Rear Panel Components ...6 3 Illustrated parts catalog ...7 Spare ...-Boot 16 Computer Setup-Exit 17 Recovering the Configuration Settings 18 5 Computer Diagnostic Features 19 Hewlett-Packard Vision Diagnostics 19 Accessing HP Vision Diagnostics 19 Survey Tab ...20 Test Tab ...21 v
Table of contents 1 Installing and Customizing the Software 1 Installing the Operating System 2 Downloading Microsoft Windows Updates 2 Installing or Upgrading Device Drivers (Windows systems 2 Accessing Disk Image (ISO) Files 3 Protecting the Software ...3 2 Product Features ...4 Front Panel Components ...4 Rear Panel Components ...6 3 Illustrated parts catalog ...7 Spare ...-Boot 16 Computer Setup-Exit 17 Recovering the Configuration Settings 18 5 Computer Diagnostic Features 19 Hewlett-Packard Vision Diagnostics 19 Accessing HP Vision Diagnostics 19 Survey Tab ...20 Test Tab ...21 v
Maintenance & Service Guide HP Elite 7200 Series Microtower PC
Page 10
... the Windows Update link. It is available in online help after the operating system installation is complete, you must also install the drivers for updates and install critical updates and service packs. Once an Internet connection has been established, click the Start button. 3. Click... CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Installing or Upgrading Device Drivers (Windows systems) When installing optional hardware devices after you to install a program from http://www.microsoft.com, click Yes to 10 ...
... the Windows Update link. It is available in online help after the operating system installation is complete, you must also install the drivers for updates and install critical updates and service packs. Once an Internet connection has been established, click the Start button. 3. Click... CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Installing or Upgrading Device Drivers (Windows systems) When installing optional hardware devices after you to install a program from http://www.microsoft.com, click Yes to 10 ...
Maintenance & Service Guide HP Elite 7200 Series Microtower PC
Page 11
...located in the folder C:\SWSetup\ISOs. Accessing Disk Image (ISO) Files 3 Select your PC that these disks be burned to CD media to create an installation CD. used to the appropriate drivers. It is recommended that contain the installation software for instructions on the hard drive. ...installation software for the operating system from http://www.hp.com/support. If prompted for the i386 directory, replace the ...
...located in the folder C:\SWSetup\ISOs. Accessing Disk Image (ISO) Files 3 Select your PC that these disks be burned to CD media to create an installation CD. used to the appropriate drivers. It is recommended that contain the installation software for instructions on the hard drive. ...installation software for the operating system from http://www.hp.com/support. If prompted for the i386 directory, replace the ...
Maintenance & Service Guide HP Elite 7200 Series Microtower PC
Page 32
Click the Diagnostic link. 8. Click the Download button. NOTE: The download includes instructions on how to http://www.hp.com. 2. Click the Software & Drivers link. 3. Select your product name in the text box and press the Enter key. 5. Protecting the Software To...drive. Enter your specific computer model. 6. Select your OS. 7. Select Download drivers and software (and firmware). 4. See the operating system or backup utility documentation for instructions on making backup copies of HP Vision Diagnostics 1. Downloading the Latest Version of data files. 24 Chapter 5 Computer...
Click the Diagnostic link. 8. Click the Download button. NOTE: The download includes instructions on how to http://www.hp.com. 2. Click the Software & Drivers link. 3. Select your product name in the text box and press the Enter key. 5. Protecting the Software To...drive. Enter your specific computer model. 6. Select your OS. 7. Select Download drivers and software (and firmware). 4. See the operating system or backup utility documentation for instructions on making backup copies of HP Vision Diagnostics 1. Downloading the Latest Version of data files. 24 Chapter 5 Computer...
Maintenance & Service Guide HP Elite 7200 Series Microtower PC
Page 69
... on page 37). 3. Removing an Internal 3.5-inch Hard Drive NOTE: Before you do not have created a Recovery Disc Set to restore the operating system, software drivers, and any security devices that were preinstalled on the computer. 11. Lock any software applications that were disengaged when the access panel was removed. Remove... primary hard drive, make sure you can transfer the data to the chassis. Remove the two screws that you have this CD set, select Start > HP Backup and Recovery and create it now. 1. 9.
... on page 37). 3. Removing an Internal 3.5-inch Hard Drive NOTE: Before you do not have created a Recovery Disc Set to restore the operating system, software drivers, and any security devices that were preinstalled on the computer. 11. Lock any software applications that were disengaged when the access panel was removed. Remove... primary hard drive, make sure you can transfer the data to the chassis. Remove the two screws that you have this CD set, select Start > HP Backup and Recovery and create it now. 1. 9.
Maintenance & Service Guide HP Elite 7200 Series Microtower PC
Page 74
...any hard drive performance problems. If you are adding a second hard drive, connect the data cable to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. 9. NOTE: If you are replacing the primary hard drive, use the ... the light blue connector labeled SATA3. 7. Lock any external devices, then turn on the computer. 66 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis Figure 8-31 Securing the Hard Drive Cage 6. Reconnect the power cord and any security devices that secure the hard drive ...
...any hard drive performance problems. If you are adding a second hard drive, connect the data cable to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. 9. NOTE: If you are replacing the primary hard drive, use the ... the light blue connector labeled SATA3. 7. Lock any external devices, then turn on the computer. 66 Chapter 8 Removal and Replacement Procedures Microtower (MT) Chassis Figure 8-31 Securing the Hard Drive Cage 6. Reconnect the power cord and any security devices that secure the hard drive ...
Maintenance & Service Guide HP Elite 7200 Series Microtower PC
Page 101
...incorrect connections. ● Wake the computer by pressing and holding the power button for the latest online support information, software and drivers, proactive notification, and worldwide community of general suggestions before calling. ● Spend time troubleshooting the problem with the computer, ...the computer by pressing any key. If the system remains in front of the drivers loaded. Access HP Instant Support Professional Edition at: http://www.hp.com/go /bizsupport for at http://www.hp.com/go /ispe. Helpful Hints If you encounter problems with the service technician...
...incorrect connections. ● Wake the computer by pressing and holding the power button for the latest online support information, software and drivers, proactive notification, and worldwide community of general suggestions before calling. ● Spend time troubleshooting the problem with the computer, ...the computer by pressing any key. If the system remains in front of the drivers loaded. Access HP Instant Support Professional Edition at: http://www.hp.com/go /bizsupport for at http://www.hp.com/go /ispe. Helpful Hints If you encounter problems with the service technician...
Maintenance & Service Guide HP Elite 7200 Series Microtower PC
Page 102
... board. See Solving Hardware Installation Problems on page 112 for that model printer. ● Remove all the needed device drivers have installed an operating system other monitor connectors are using a printer, you need a driver for instructions. ● Be sure that it in Computer Setup. You can select which source will be plugged...
... board. See Solving Hardware Installation Problems on page 112 for that model printer. ● Remove all the needed device drivers have installed an operating system other monitor connectors are using a printer, you need a driver for instructions. ● Be sure that it in Computer Setup. You can select which source will be plugged...
Maintenance & Service Guide HP Elite 7200 Series Microtower PC
Page 108
... Properties then select the Tools tab. If it is listed, the probable cause is a hardware problem. If it is not listed, the probable cause is a driver problem. Select Properties then select the Tools tab. Cause Solution Either the directory structure is bad or there is listed within Computer Setup. The device...
... Properties then select the Tools tab. If it is listed, the probable cause is a hardware problem. If it is not listed, the probable cause is a driver problem. Select Properties then select the Tools tab. Cause Solution Either the directory structure is bad or there is listed within Computer Setup. The device...
Maintenance & Service Guide HP Elite 7200 Series Microtower PC
Page 112
...is securely connected to isolate the faulty module. 3. Cables are not set . Check that the graphics cable is being used with HP memory. 4. Reseat DIMMs. Power on the system. 2. Reseat the graphics card. Dim characters. Cause The brightness and contrast controls ... beep followed by a three second pause. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. Disable monitor energy saver feature. Replace the system board. Blurry video or requested resolution cannot be...
...is securely connected to isolate the faulty module. 3. Cables are not set . Check that the graphics cable is being used with HP memory. 4. Reseat DIMMs. Power on the system. 2. Reseat the graphics card. Dim characters. Cause The brightness and contrast controls ... beep followed by a three second pause. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. Disable monitor energy saver feature. Replace the system board. Blurry video or requested resolution cannot be...
Maintenance & Service Guide HP Elite 7200 Series Microtower PC
Page 116
... appears to resume from standby mode. Cause Solution Printer is not turned on the front of the computer. Install the correct printer driver for more than four seconds. Press the power button to be full. Otherwise, the computer will shut down the power button for...audio output connector is for powered audio devices and is disabled in a compressed format. The correct printer drivers for headphone use. If the printer works, reload the printer driver. 108 Appendix C Troubleshooting Without Diagnostics Cause Headphones are not installed. 1. Cause Solution The hard disk may...
... appears to resume from standby mode. Cause Solution Printer is not turned on the front of the computer. Install the correct printer driver for more than four seconds. Press the power button to be full. Otherwise, the computer will shut down the power button for...audio output connector is for powered audio devices and is disabled in a compressed format. The correct printer drivers for headphone use. If the printer works, reload the printer driver. 108 Appendix C Troubleshooting Without Diagnostics Cause Headphones are not installed. 1. Cause Solution The hard disk may...
Maintenance & Service Guide HP Elite 7200 Series Microtower PC
Page 117
... it off for one minute, then turn on a network, you are on . Printer may not have failed. Cause The correct printer driver for the application. Solution Install the correct printer driver for the application is offline. Select online. Printer prints garbled information. Printer memory may not be overloaded. Printer is not installed...
... it off for one minute, then turn on a network, you are on . Printer may not have failed. Cause The correct printer driver for the application. Solution Install the correct printer driver for the application is offline. Select online. Printer prints garbled information. Printer memory may not be overloaded. Printer is not installed...
Maintenance & Service Guide HP Elite 7200 Series Microtower PC
Page 124
... status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for the correct driver or obtain the latest driver from the manufacturer's Web site. Reinstall network drivers. Check the network controller documentation for link status....sensing capabilities and force the system into the correct operating mode. operating correctly. Network status link light never flashes. Network driver is detected. Cause Solution The cable is defective. The network controller is not securely connected. Contact an authorized service ...
... status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for the correct driver or obtain the latest driver from the manufacturer's Web site. Reinstall network drivers. Check the network controller documentation for link status....sensing capabilities and force the system into the correct operating mode. operating correctly. Network status link light never flashes. Network driver is detected. Cause Solution The cable is defective. The network controller is not securely connected. Contact an authorized service ...