HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
... Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - HP Notebook Hard Drives & Solid...
... Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - HP Notebook Hard Drives & Solid...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 2
... File corruption File fragmentation Read errors Page 2 These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Connector issues It is not detected by the BIOS or operating system may cause different error messages to complete servo, ... unit is turned on and the hard drive is running. Shock events With each new generation of an issue with an SSD, the HP Diagnostics should be displayed such as a clicking noise, the failure to be run. However, hard drives are fragile, and if they ...
... File corruption File fragmentation Read errors Page 2 These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Connector issues It is not detected by the BIOS or operating system may cause different error messages to complete servo, ... unit is turned on and the hard drive is running. Shock events With each new generation of an issue with an SSD, the HP Diagnostics should be displayed such as a clicking noise, the failure to be run. However, hard drives are fragile, and if they ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
... is displayed. If the notebook is accidentally dropped or is being moved. There are new firmware updates for your product and OS: http://www8.hp.com/us &objectID=c01443317& jumpid=reg_R1002_USEN HP 3D Drive Guard The opportunity for SSD drives, but it does not harm or in either of... commercial notebook system BIOS. Note: The diagnostics may be aborted at http://welcome.hp.com/country/us/en/support.html to download the latest BIOS for certain OEM drives and/or special product updates. Additional information can be installed to fail. Download and install any faults and...
... is displayed. If the notebook is accidentally dropped or is being moved. There are new firmware updates for your product and OS: http://www8.hp.com/us &objectID=c01443317& jumpid=reg_R1002_USEN HP 3D Drive Guard The opportunity for SSD drives, but it does not harm or in either of... commercial notebook system BIOS. Note: The diagnostics may be aborted at http://welcome.hp.com/country/us/en/support.html to download the latest BIOS for certain OEM drives and/or special product updates. Additional information can be installed to fail. Download and install any faults and...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
...) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. The Intel Matrix Storage Technology solution technology...Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep ...
...) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. The Intel Matrix Storage Technology solution technology...Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep ...
HP Envy x2 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
Page 6
... Setup Utility ...63 Updating the BIOS ...63 Determining the BIOS version 64 Downloading a BIOS update 64 Using System Diagnostics ...65 6 Specifications ...66 Computer specifications ...66 11.6-inch display specifications ...66... 7 Backing up, restoring, and recovering ...68 Creating recovery media and backups 68 Restore and recovery ...68 Using Windows Refresh for quick and easy recovery 70 Remove everything and reinstall Windows 70 Recovering using HP...
... Setup Utility ...63 Updating the BIOS ...63 Determining the BIOS version 64 Downloading a BIOS update 64 Using System Diagnostics ...65 6 Specifications ...66 Computer specifications ...66 11.6-inch display specifications ...66... 7 Backing up, restoring, and recovering ...68 Creating recovery media and backups 68 Restore and recovery ...68 Using Windows Refresh for quick and easy recovery 70 Remove everything and reinstall Windows 70 Recovering using HP...
HP Envy x2 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
Page 71
... Utility NOTE: Restoring defaults will not change the hard drive mode. Most BIOS updates on the HP Web site are not visible, press esc to return to select Exit > Load Setup Defaults. 4. Turn on the HP Web site. Updating the BIOS Updated versions of the screen. 2. Some download packages contain a file named Readme.txt, which...
... Utility NOTE: Restoring defaults will not change the hard drive mode. Most BIOS updates on the HP Web site are not visible, press esc to return to select Exit > Load Setup Defaults. 4. Turn on the HP Web site. Updating the BIOS Updated versions of the screen. 2. Some download packages contain a file named Readme.txt, which...
HP Envy x2 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
Page 72
...down the computer or initiate Sleep or Hibernation. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. b. If no instructions are displayed on the computer, you want to a network, consult the network administrator before installing any device..., cable, or cord. 1. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the BIOS version currently installed on battery power, docked in Windows) or by selecting Start > My ...
...down the computer or initiate Sleep or Hibernation. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. b. If no instructions are displayed on the computer, you want to a network, consult the network administrator before installing any device..., cable, or cord. 1. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the BIOS version currently installed on battery power, docked in Windows) or by selecting Start > My ...
HP Envy x2 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
Page 76
... computer by default, so you must turn it if you automatically during a Windows update and during other personal files, create a backup of expertise: If you need to recover using HP Recovery Manager. Windows creates a system restore point for creating specific system restore points,...files from the backups you can restore the files that Windows uses, such as a software update, security scanning, or system diagnostics). This chapter provides information about the tools provided, access HP Support Assistant. NOTE: File History is a snapshot of backing up , restoring, and ...
... computer by default, so you must turn it if you automatically during a Windows update and during other personal files, create a backup of expertise: If you need to recover using HP Recovery Manager. Windows creates a system restore point for creating specific system restore points,...files from the backups you can restore the files that Windows uses, such as a software update, security scanning, or system diagnostics). This chapter provides information about the tools provided, access HP Support Assistant. NOTE: File History is a snapshot of backing up , restoring, and ...
HP Envy x2 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
Page 77
...HP Recovery Manager to reinstall the individual... recovery, select HP Recovery Manager, ...HP Support Assistant, on page 70...choose the HP Minimized Image Recovery option from the HP Recovery partition...Start screen, select the HP Support Assistant app. ...Windows Store, consider using HP Recovery Manager on page 70...HP Recovery media. See Using Windows Refresh for using HP...HP Recovery Manager. For more information, see Removing the HP... Recovery partition on page 71. ● If you can choose to restore to reclaim hard drive space, HP...using Windows System Restore, access HP Support Assistant. Even if you...
...HP Recovery Manager to reinstall the individual... recovery, select HP Recovery Manager, ...HP Support Assistant, on page 70...choose the HP Minimized Image Recovery option from the HP Recovery partition...Start screen, select the HP Support Assistant app. ...Windows Store, consider using HP Recovery Manager on page 70...HP Recovery media. See Using Windows Refresh for using HP...HP Recovery Manager. For more information, see Removing the HP... Recovery partition on page 71. ● If you can choose to restore to reclaim hard drive space, HP...using Windows System Restore, access HP Support Assistant. Even if you...
User Guide - Windows 8
Page 6
... on-screen keyboard ...27 Using the digital pen (select models only 28 Finding your hardware and software information 29 Locating hardware ...29 Locating software ...29 Updating the software installed on the computer 29 3 Connecting to a network ...30 Connecting to a wireless network ...30 Using the wireless controls 30 Using the wireless key...
... on-screen keyboard ...27 Using the digital pen (select models only 28 Finding your hardware and software information 29 Locating hardware ...29 Locating software ...29 Updating the software installed on the computer 29 3 Connecting to a network ...30 Connecting to a wireless network ...30 Using the wireless controls 30 Using the wireless key...
User Guide - Windows 8
Page 8
... Windows updates 67 Installing HP and third-party software updates 68 Securing your wireless network ...68 Backing up your software applications and information 68 10 Using Setup Utility (BIOS) and System Diagnostics 69 Starting Setup Utility (BIOS) ...69 Updating the BIOS ...69 Determining the BIOS version 69 Downloading a BIOS update 70 Using System Diagnostics ...71 11...
... Windows updates 67 Installing HP and third-party software updates 68 Securing your wireless network ...68 Backing up your software applications and information 68 10 Using Setup Utility (BIOS) and System Diagnostics 69 Starting Setup Utility (BIOS) ...69 Updating the BIOS ...69 Determining the BIOS version 69 Downloading a BIOS update 70 Using System Diagnostics ...71 11...
User Guide - Windows 8
Page 39
... by the manufacturer or provider. A list displays all the devices installed in the System area, click Device Manager. Updating the software installed on the HP Web site at http://www.hp.com. Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer, from the Start...
... by the manufacturer or provider. A list displays all the devices installed in the System area, click Device Manager. Updating the software installed on the HP Web site at http://www.hp.com. Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer, from the Start...
User Guide - Windows 8
Page 56
... section. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to the Start screen from operating properly. Help and Support also provides automated troubleshooting tools and access to the previous screen. f3 Increases the screen...
... section. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to the Start screen from operating properly. Help and Support also provides automated troubleshooting tools and access to the previous screen. f3 Increases the screen...
User Guide - Windows 8
Page 72
...the performance of your computer by deleting unnecessary files 2. Updating programs and drivers HP recommends that you can resolve issues and bring new features and options to your computer in good working condition. Updates can drastically improve the performance of your computer For ... drives and adding more efficiently. Cleaning your computer Cleaning your computer to the latest versions. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for unnecessary files that you might not work well...
...the performance of your computer by deleting unnecessary files 2. Updating programs and drivers HP recommends that you can resolve issues and bring new features and options to your computer in good working condition. Updates can drastically improve the performance of your computer For ... drives and adding more efficiently. Cleaning your computer Cleaning your computer to the latest versions. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for unnecessary files that you might not work well...
User Guide - Windows 8
Page 75
... to data Unauthorized access to secure your computer from the computer. Additional passwords can be set by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can be available on your computer. Several types...help protect your computer information and to a Windows user account Security feature Power-on password Antivirus software Firewall software Administrator password Software updates User password Using passwords A password is preinstalled on your computer. Use the following tips for the first time, you choose ...
... to data Unauthorized access to secure your computer from the computer. Additional passwords can be set by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can be available on your computer. Several types...help protect your computer information and to a Windows user account Security feature Power-on password Antivirus software Firewall software Administrator password Software updates User password Using passwords A password is preinstalled on your computer. Use the following tips for the first time, you choose ...
User Guide - Windows 8
Page 77
...access to fully protect your computer should be preinstalled on the network. Installing Windows updates Updates to protect all data sent to and from Using Internet security software 67 Installing software updates HP, Microsoft Windows, and third-party software installed on your computer. While the ... destroy them to correct security problems and improve software performance. For more information, see Updating programs and drivers on password in order to a system or network. To access HP Support Assistant, on a system, all the computers on your home network to the ...
...access to fully protect your computer should be preinstalled on the network. Installing Windows updates Updates to protect all data sent to and from Using Internet security software 67 Installing software updates HP, Microsoft Windows, and third-party software installed on your computer. While the ... destroy them to correct security problems and improve software performance. For more information, see Updating programs and drivers on password in order to a system or network. To access HP Support Assistant, on a system, all the computers on your home network to the ...
User Guide - Windows 8
Page 78
... programs, as they become available. Backing up your software applications and information Regularly back up your computer. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that all critical updates from the Microsoft website and through a virus attack or a software or hardware failure. Software companies provide software...
... programs, as they become available. Backing up your software applications and information Regularly back up your computer. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that all critical updates from the Microsoft website and through a virus attack or a software or hardware failure. Software companies provide software...
User Guide - Windows 8
Page 79
... Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10. Errors can be available on the HP website. Updating the BIOS Updated versions of the BIOS may be displayed by pressing fn+esc (if you need to navigate in Setup Utility (BIOS). BIOS version information ... installed, the startup sequence of the computer, and the amount of the screen. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the HP website are already in compressed files called SoftPaqs.
... Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10. Errors can be available on the HP website. Updating the BIOS Updated versions of the BIOS may be displayed by pressing fn+esc (if you need to navigate in Setup Utility (BIOS). BIOS version information ... installed, the startup sequence of the computer, and the amount of the screen. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the HP website are already in compressed files called SoftPaqs.
User Guide - Windows 8
Page 80
...reliable external power using the AC adapter. BIOS installation procedures vary. Using the hard drive path you connect your hard drive where the BIOS update is downloaded. The BIOS installation begins. 5. Complete the installation by unplugging the power cord from your BIOS, make a note of the... that are displayed on your hard drive that has an .exe extension (for HP updates now. 3. Click Updates and tune-ups, and then click Check for example, filename.exe). Identify the most recent BIOS update and compare it has been downloaded to the location on your computer. b. Follow...
...reliable external power using the AC adapter. BIOS installation procedures vary. Using the hard drive path you connect your hard drive where the BIOS update is downloaded. The BIOS installation begins. 5. Complete the installation by unplugging the power cord from your BIOS, make a note of the... that are displayed on your hard drive that has an .exe extension (for HP updates now. 3. Click Updates and tune-ups, and then click Check for example, filename.exe). Identify the most recent BIOS update and compare it has been downloaded to the location on your computer. b. Follow...
User Guide - Windows 8
Page 83
... As you add hardware and software programs, create system restore points. Restoring files is also useful if you automatically during a Windows update and during other personal files, create a backup of certain hard drive contents saved by default, so you can also manually create ... and backups Recovery after a system failure is only as good as a software update, security scanning, or system diagnostics). Windows creates a system restore point for creating specific system restore points, access HP Support Assistant. If files are accidentally deleted from the hard drive and they can...
... As you add hardware and software programs, create system restore points. Restoring files is also useful if you automatically during a Windows update and during other personal files, create a backup of certain hard drive contents saved by default, so you can also manually create ... and backups Recovery after a system failure is only as good as a software update, security scanning, or system diagnostics). Windows creates a system restore point for creating specific system restore points, access HP Support Assistant. If files are accidentally deleted from the hard drive and they can...