Start Here
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... software that were installed at the factory. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for the programs that was installed at the factory. ● Factory Reset-Restores the computer to its original factory state by deleting all personal files. 2. or Turn on -screen instructions. 6 Chapter 3 Backing up, restoring, and recovering Using HP Recovery media to recover the original system. This method can use HP Recovery media...
... software that were installed at the factory. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for the programs that was installed at the factory. ● Factory Reset-Restores the computer to its original factory state by deleting all personal files. 2. or Turn on -screen instructions. 6 Chapter 3 Backing up, restoring, and recovering Using HP Recovery media to recover the original system. This method can use HP Recovery media...
Start Here
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... support this function. Select the optical drive or USB flash drive from the HP Recovery partition. or Turn on -screen instructions. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Restore and recovery 7 Follow the on or restart the tablet, and then quickly hold down the volume down the Windows button; So before beginning these steps to free up hard drive space. Insert the HP Recovery media...
... support this function. Select the optical drive or USB flash drive from the HP Recovery partition. or Turn on -screen instructions. NOTE: The Remove Recovery Partition option is the order of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. Restore and recovery 7 Follow the on or restart the tablet, and then quickly hold down the volume down the Windows button; So before beginning these steps to free up hard drive space. Insert the HP Recovery media...
User Guide 1
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... computer Setup Instructions or Quick Setup poster - the Windows community ● Maintain your computer HP Support Assistant maintains your computer on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals...
... computer Setup Instructions or Quick Setup poster - the Windows community ● Maintain your computer HP Support Assistant maintains your computer on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals...
User Guide 1
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... conditions: ● When you need to access components inside the computer ● When you read the Safety & Comfort Guide, located on the screen. The Shut down the computer. Then select User Guides. 5. Open the HP Display Control app. 2. Shutting down (turning off) the computer CAUTION: Unsaved information is to find your monitor to a comfortable viewing light, follow the instructions to use the Windows Shut down . Shut down the...
... conditions: ● When you need to access components inside the computer ● When you read the Safety & Comfort Guide, located on the screen. The Shut down the computer. Then select User Guides. 5. Open the HP Display Control app. 2. Shutting down (turning off) the computer CAUTION: Unsaved information is to find your monitor to a comfortable viewing light, follow the instructions to use the Windows Shut down . Shut down the...
User Guide 1
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... area network (PAN) to connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. The wireless light indicates the overall power state of your wireless devices, not the status of the following wireless devices: ● WLAN device-Connects the...
... area network (PAN) to connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. The wireless light indicates the overall power state of your wireless devices, not the status of the following wireless devices: ● WLAN device-Connects the...
User Guide 1
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... can use a Bluetooth device, you are adding, follow these steps: 1. Plug the network cable into a network wall jack (2) or router. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Select Add Bluetooth or other end of the cable toward the computer. 10 Chapter 3 Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on -screen instructions.
... can use a Bluetooth device, you are adding, follow these steps: 1. Plug the network cable into a network wall jack (2) or router. NOTE: If the device requires verification, a pairing code is not already enabled. 3. Select Add Bluetooth or other end of the cable toward the computer. 10 Chapter 3 Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on -screen instructions.
User Guide 1
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To connect wireless headsets to your product. 12 Chapter 4 Enjoying entertainment features To view or change system sounds, or manage audio devices. To enhance your viewing enjoyment, use one of the video ports on your computer. To access this document: ▲ Type HP Documentation in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your sound system. For additional safety information, see...
To connect wireless headsets to your product. 12 Chapter 4 Enjoying entertainment features To view or change system sounds, or manage audio devices. To enhance your viewing enjoyment, use one of the video ports on your computer. To access this document: ▲ Type HP Documentation in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your sound system. For additional safety information, see...
User Guide 1
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... the Start screen from those discussed in the taskbar search box, and then select Control Panel. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. TIP: The Windows key on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have...
... the Start screen from those discussed in the taskbar search box, and then select Control Panel. Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. TIP: The Windows key on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have...
User Guide 1
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... brightness of a DVD or a Blu-ray Disc (BD). The keyboard backlight will revert to the system. Decreases speaker volume incrementally while you hold down the key. NOTE: A wireless network must be set up before a wireless connection is possible. NOTE: A wireless network must be set up before a wireless connection is possible. 20 Chapter 5 Navigating the screen To conserve battery power, turn the keyboard backlight back on . Mutes or restores speaker sound. Increases speaker volume incrementally...
... brightness of a DVD or a Blu-ray Disc (BD). The keyboard backlight will revert to the system. Decreases speaker volume incrementally while you hold down the key. NOTE: A wireless network must be set up before a wireless connection is possible. NOTE: A wireless network must be set up before a wireless connection is possible. 20 Chapter 5 Navigating the screen To conserve battery power, turn the keyboard backlight back on . Mutes or restores speaker sound. Increases speaker volume incrementally...
User Guide 1
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... the search box, then select Downloads and updates. 3. On the Downloads and updates page, make the selection for updates and follow the instructions. Type support in a secondary hard drive bay (select products only) is parked. Cleaning your computer Use the following methods: ● Updating using Windows 10 on page 22 ● Updating using Windows 10 S on page 22 Updating using Windows 10 S To update programs: 1. Identifying HP 3D DriveGuard status The hard drive light on -screen instructions. To update drivers: 1.
... the search box, then select Downloads and updates. 3. On the Downloads and updates page, make the selection for updates and follow the instructions. Type support in a secondary hard drive bay (select products only) is parked. Cleaning your computer Use the following methods: ● Updating using Windows 10 on page 22 ● Updating using Windows 10 S on page 22 Updating using Windows 10 S To update programs: 1. Identifying HP 3D DriveGuard status The hard drive light on -screen instructions. To update drivers: 1.
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... feature Unauthorized use of the computer or user account User password A password is a group of your finger or looking at the camera. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in most cases, repair damage caused by swiping your system and its data from unauthorized access. Unauthorized access to data and ongoing threats to the Windows operating system...
... feature Unauthorized use of the computer or user account User password A password is a group of your finger or looking at the camera. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in most cases, repair damage caused by swiping your system and its data from unauthorized access. Unauthorized access to data and ongoing threats to the Windows operating system...
User Guide 1
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... that you connected the speakers to the back of your computer, and then restart your computer. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Mouse (with cable) does not work or is not in the taskbar search box, and then select Control Panel. After the shutdown is produced 1. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and...
... that you connected the speakers to the back of your computer, and then restart your computer. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Mouse (with cable) does not work or is not in the taskbar search box, and then select Control Panel. After the shutdown is produced 1. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and...
User Guide 1
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... are turned on -screen instructions. Try to a telephone line; Table 8-6 Speaker symptoms and solutions (continued) Symptom Possible solution Be sure that you are using the proper cables for assistance. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Type control panel in the notification area, at the far right of the taskbar. 2. Run the wireless setup wizard...
... are turned on -screen instructions. Try to a telephone line; Table 8-6 Speaker symptoms and solutions (continued) Symptom Possible solution Be sure that you are using the proper cables for assistance. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Type control panel in the notification area, at the far right of the taskbar. 2. Run the wireless setup wizard...
User Guide 1
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... Manager. 4. NOTE: To enable a program to a configuration that was installed. See "Updating device drivers" in this table. ● Reinstall the software program or hardware driver. Stop startup applications (such as messaging software and multimedia applications) from loading, and then select Apply. NOTE: If you want to update or roll back (for example, DVD/CD-ROM drives). 3. NOTE: If you are prompted for example, HP DVD Writer 640b). 4. Type device manager in use...
... Manager. 4. NOTE: To enable a program to a configuration that was installed. See "Updating device drivers" in this table. ● Reinstall the software program or hardware driver. Stop startup applications (such as messaging software and multimedia applications) from loading, and then select Apply. NOTE: If you want to update or roll back (for example, DVD/CD-ROM drives). 3. NOTE: If you are prompted for example, HP DVD Writer 640b). 4. Type device manager in use...
User Guide 1
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... Troubleshooting and fixes. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. The tool runs within the Windows operating system in order to run , and then follow the onscreen instructions. ● Instructions for calling support are provided in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. Select the Start button...
... Troubleshooting and fixes. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. The tool runs within the Windows operating system in order to run , and then follow the onscreen instructions. ● Instructions for calling support are provided in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. Select the Start button...
User Guide 1
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Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that requires hardware replacement, a 24-digit Failure ID code is downloaded to http://www.hp.com/support. 2. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow the on-screen instructions to select the specific Windows diagnostics version to be necessary to download the software to a USB flash drive by product name or number, follow these steps: ▲...
Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that requires hardware replacement, a 24-digit Failure ID code is downloaded to http://www.hp.com/support. 2. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow the on-screen instructions to select the specific Windows diagnostics version to be necessary to download the software to a USB flash drive by product name or number, follow these steps: ▲...
User Guide 1
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... upgrade your system. Customer support for repairs 47 Before upgrading your hardware If you set up your system and turning it only after you intend to upgrade any problems setting up your home or business in the HP Worldwide Limited Warranty and Technical Support. For instructions on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs If your computer needs...
... upgrade your system. Customer support for repairs 47 Before upgrading your hardware If you set up your system and turning it only after you intend to upgrade any problems setting up your home or business in the HP Worldwide Limited Warranty and Technical Support. For instructions on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs If your computer needs...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...
... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...
Hard Drive Replacement Instructions
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... errors or omissions contained herein. PI Statement(s) do n ot ha ve to complete. HP shall not be construed as p er sp ec. product support, go /contactHP. The system recovery process will be placed in the U.S. First Edition: April 2015 PRINTER: Replace this area . 816854-001 4 System recovery NOTE: If your hard disk drive shipped with an operating system (image) installed, system recovery disks are set...
... errors or omissions contained herein. PI Statement(s) do n ot ha ve to complete. HP shall not be construed as p er sp ec. product support, go /contactHP. The system recovery process will be placed in the U.S. First Edition: April 2015 PRINTER: Replace this area . 816854-001 4 System recovery NOTE: If your hard disk drive shipped with an operating system (image) installed, system recovery disks are set...