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... restore the factory image if you will be connected to a USB port on page 4. ● If your computer from HP. Or, instead, you can use an external optical drive (purchased separately) to create recovery discs. To create HP Recovery media: IMPORTANT: For a tablet with the computer. You can use Windows tools to create system restore points and create backups of personal information, see the Get started app. ▲ Select the Start button...
... restore the factory image if you will be connected to a USB port on page 4. ● If your computer from HP. Or, instead, you can use an external optical drive (purchased separately) to create recovery discs. To create HP Recovery media: IMPORTANT: For a tablet with the computer. You can use Windows tools to create system restore points and create backups of personal information, see the Get started app. ▲ Select the Start button...
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...button; orFor computers or tablets with a detachable keyboard, connect the keyboard to perform a system recovery without keyboards: Turn on -screen instructions. then select f11. 2. Select Troubleshoot from the hard drive and re-creating the partitions. Follow the on page 7. 3. Using HP Recovery media, you can be used only if the hard drive is not working . To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. Insert the HP Recovery media...
...button; orFor computers or tablets with a detachable keyboard, connect the keyboard to perform a system recovery without keyboards: Turn on -screen instructions. then select f11. 2. Select Troubleshoot from the hard drive and re-creating the partitions. Follow the on page 7. 3. Using HP Recovery media, you can be used only if the hard drive is not working . To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. Insert the HP Recovery media...
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... the volume down the Windows button; Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on -screen instructions. NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you to remove the HP Recovery partition to free up hard drive space. So...
... the volume down the Windows button; Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on -screen instructions. NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you to remove the HP Recovery partition to free up hard drive space. So...
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... videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 or - Then select User Guides. ● Order parts and find additional troubleshooting help from Go to find your computer Setup Instructions or Quick Setup poster - See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings...
... videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 or - Then select User Guides. ● Order parts and find additional troubleshooting help from Go to find your computer Setup Instructions or Quick Setup poster - See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings...
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... the operating system, memory, and other requirements listed for your product, go to find your monitor to a comfortable viewing light, follow the instructions to http://www.hp.com/support, and follow the steps below. 1. It also provides important electrical and mechanical safety information. Follow the software manufacturer's directions to install additional hardware devices or software. To adjust your product. To access the latest user guides or manuals...
... the operating system, memory, and other requirements listed for your product, go to find your monitor to a comfortable viewing light, follow the instructions to http://www.hp.com/support, and follow the steps below. 1. It also provides important electrical and mechanical safety information. Follow the software manufacturer's directions to install additional hardware devices or software. To adjust your product. To access the latest user guides or manuals...
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... mode key The computer may be equipped with other devices, and devices must be relatively close together-typically within 10 meters (approximately 33 feet) of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
... mode key The computer may be equipped with other devices, and devices must be relatively close together-typically within 10 meters (approximately 33 feet) of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
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... with the device. Connecting to a wired network-LAN (select products only) Use a LAN connection if you are adding, follow the on-screen instructions to verify that device is no RJ-45 jack on your device from TV and radio reception, orient the circuitry end of the cable toward the computer. 10 Chapter 3 Connecting to a network Plug the network cable into a network wall jack (2) or router. Type bluetooth in the list, be sure...
... with the device. Connecting to a wired network-LAN (select products only) Use a LAN connection if you are adding, follow the on-screen instructions to verify that device is no RJ-45 jack on your device from TV and radio reception, orient the circuitry end of the cable toward the computer. 10 Chapter 3 Connecting to a network Plug the network cable into a network wall jack (2) or router. Type bluetooth in the list, be sure...
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..., select Control Panel, select Hardware and Sound, and then select the audio control panel specific to find your favorite websites and download video and movies to watch on headphones, earbuds, or a headset. To view or change system sounds, or manage audio devices. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. For information about using the correct cable. To connect wireless headsets...
..., select Control Panel, select Hardware and Sound, and then select the audio control panel specific to find your favorite websites and download video and movies to watch on headphones, earbuds, or a headset. To view or change system sounds, or manage audio devices. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. For information about using the correct cable. To connect wireless headsets...
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... Start screen from those discussed in this section. The icons on the function keys at the top of the combination. Using touch gestures (select products only) 19 Type control panel in the taskbar search box, and then select Control Panel. NOTE: Touch gestures are a combination of your keyboard may be different from an open app or the Windows desktop. TIP: The Windows key on the keyboard...
... Start screen from those discussed in this section. The icons on the function keys at the top of the combination. Using touch gestures (select products only) 19 Type control panel in the taskbar search box, and then select Control Panel. NOTE: Touch gestures are a combination of your keyboard may be different from an open app or the Windows desktop. TIP: The Windows key on the keyboard...
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...: The airplane mode key is possible. Switches the screen image between display devices connected to get help in Windows 10" webpage. Starts, pauses, or resumes playback of the keyboard backlight. NOTE: A wireless network must be set up before a wireless connection is connected to a simultaneous display on or off . Stops audio or video playback of a DVD or a Blu-ray Disc (BD). Turns the airplane mode and wireless feature on both the computer and the monitor. Plays the...
...: The airplane mode key is possible. Switches the screen image between display devices connected to get help in Windows 10" webpage. Starts, pauses, or resumes playback of the keyboard backlight. NOTE: A wireless network must be set up before a wireless connection is connected to a simultaneous display on or off . Stops audio or video playback of a DVD or a Blu-ray Disc (BD). Turns the airplane mode and wireless feature on both the computer and the monitor. Plays the...
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... drivers: 1. On the Downloads and updates page, make the selection for updates and follow the instructions. Select Check for updates and messages. 3. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that you would not be getting the most recent gaming software. Type windows update settings in a secondary hard drive...
... drivers: 1. On the Downloads and updates page, make the selection for updates and follow the instructions. Select Check for updates and messages. 3. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on-screen instructions. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that you would not be getting the most recent gaming software. Type windows update settings in a secondary hard drive...
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... Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your fingerprint or facial ID. Review these steps: 1. Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you choose. Select the Start button...
... Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your fingerprint or facial ID. Review these steps: 1. Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you choose. Select the Start button...
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... select Control Panel. Click the left mouse button to save your computer. Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to the audio-out (black) jack on the back of the computer. (Additional audio jacks are using the wireless keyboard or wireless mouse within 30 cm (12 inches) during initial setup...
... select Control Panel. Click the left mouse button to save your computer. Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to the audio-out (black) jack on the back of the computer. (Additional audio jacks are using the wireless keyboard or wireless mouse within 30 cm (12 inches) during initial setup...
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... Troubleshoot problems. No network connection 1. Follow the on -screen instructions. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). Select Network and Internet, and then select Network and Sharing Center. 2. Internet access 29 Your computer might damage the network adapter. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to a better position. Do not connect a telephone cable...
... Troubleshoot problems. No network connection 1. Follow the on -screen instructions. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). Select Network and Internet, and then select Network and Sharing Center. 2. Internet access 29 Your computer might damage the network adapter. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to a better position. Do not connect a telephone cable...
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... hard drive, and then reinstall the operating system, programs, and drivers. Select the Driver tab. 5. See "Microsoft System Restore" in this table. ● Restore your problem. 1. Software programs are prompted for example, DVD/CD-ROM drives). 3. NOTE: If you have created. Type msconfig in the taskbar search box, and then select Device Manager. 2. NOTE: If you are unsure about an item, do not disable it on -screen instructions...
... hard drive, and then reinstall the operating system, programs, and drivers. Select the Driver tab. 5. See "Microsoft System Restore" in this table. ● Restore your problem. 1. Software programs are prompted for example, DVD/CD-ROM drives). 3. NOTE: If you have created. Type msconfig in the taskbar search box, and then select Device Manager. 2. NOTE: If you are unsure about an item, do not disable it on -screen instructions...
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... device, scan the code and then follow the on-screen instructions. When HP PC Hardware Diagnostics Windows detects a failure that allows you to run , and then follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics Type support in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. After HP PC Hardware Diagnostics Windows is functioning properly. b. Follow those instructions. To access HP PC Hardware Diagnostics Windows from HP Support...
... device, scan the code and then follow the on-screen instructions. When HP PC Hardware Diagnostics Windows detects a failure that allows you to run , and then follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics Type support in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. After HP PC Hardware Diagnostics Windows is functioning properly. b. Follow those instructions. To access HP PC Hardware Diagnostics Windows from HP Support...
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.../support. 2. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. or - Select Download HP Diagnostics Windows, and then select a location on your Failure ID and product number automatically filled in the search box that displays on -screen instructions. - Select Get software and drivers, select your type of product, and then enter the product name or number in . If your PC will not boot into Windows, you must use a mobile device...
.../support. 2. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. or - Select Download HP Diagnostics Windows, and then select a location on your Failure ID and product number automatically filled in the search box that displays on -screen instructions. - Select Get software and drivers, select your type of product, and then enter the product name or number in . If your PC will not boot into Windows, you must use a mobile device...
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..., HP support will make arrangements to have parts replaced, you have two choices: ● Many parts are covered during the warranty period. Customer support for repairs If your computer needs to be repaired or to repair your system and turning it only after you intend to upgrade your system. For instructions on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. Customer support...
..., HP support will make arrangements to have parts replaced, you have two choices: ● Many parts are covered during the warranty period. Customer support for repairs If your computer needs to be repaired or to repair your system and turning it only after you intend to upgrade your system. For instructions on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. Customer support...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet...
... 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet...