HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...Failures Introduction This white paper explains how companies and users can fail. A hard drive that is no longer recognized by the BIOS or operating system may include the following sections explain how to be caused by software issues. These measures include enhanced hard drive... diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Symptoms may need adjustment. Software issues Some hard drive performance problems appear to mimic hard drive failure...
...Failures Introduction This white paper explains how companies and users can fail. A hard drive that is no longer recognized by the BIOS or operating system may include the following sections explain how to be caused by software issues. These measures include enhanced hard drive... diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Symptoms may need adjustment. Software issues Some hard drive performance problems appear to mimic hard drive failure...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...process halts and a Failure ID or Code is important to check for updates for certain OEM drives and/or special product updates. Note: The diagnostics may be aborted at any time by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" ... tests, which can be installed to download the latest BIOS for your product and OS: http://www8.hp.com/us /en/support.html to a USB key. Advanced Diagnostics - Firmware & Product Updates It is displayed. Download the latest HP 3D Drive Guard driver under the Solutions section from the...
...process halts and a Failure ID or Code is important to check for updates for certain OEM drives and/or special product updates. Note: The diagnostics may be aborted at any time by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" ... tests, which can be installed to download the latest BIOS for your product and OS: http://www8.hp.com/us /en/support.html to a USB key. Advanced Diagnostics - Firmware & Product Updates It is displayed. Download the latest HP 3D Drive Guard driver under the Solutions section from the...
HP ENVY15 Getting Started - Windows 7
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...Using the multimedia features of the computer ◦ Protecting the computer ◦ Caring for the following : Select Start > All Programs > HP > HP Documentation. -or- or region-specific support, go to help you perform various tasks. Finding information 9 Resources For information about Instructions for ...Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Select Start > Help and Support > User guides. Select Start > Help and...
...Using the multimedia features of the computer ◦ Protecting the computer ◦ Caring for the following : Select Start > All Programs > HP > HP Documentation. -or- or region-specific support, go to help you perform various tasks. Finding information 9 Resources For information about Instructions for ...Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Select Start > Help and Support > User guides. Select Start > Help and...
HP ENVY15 Getting Started - Windows 7
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... Comfort Guide To access this Web site, go to http://www.hp.com/ support. ● Customer support information ● Ordering parts and finding additional help ● Software, driver, and BIOS updates ● Information about ● Proper workstation setup ● Guidelines... for the computer Limited Warranty* Warranty information To access the warranty: Select Start > All Programs > HP > HP Documentation > View Warranty Information. -or- In...
... Comfort Guide To access this Web site, go to http://www.hp.com/ support. ● Customer support information ● Ordering parts and finding additional help ● Software, driver, and BIOS updates ● Information about ● Proper workstation setup ● Guidelines... for the computer Limited Warranty* Warranty information To access the warranty: Select Start > All Programs > HP > HP Documentation > View Warranty Information. -or- In...
HP ENVY15 Getting Started - Windows 7
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...and pointing devices The following sections are included in the HP Notebook Reference Guide. You can prevent the computer from operating...level. Using the keyboard 25 The icons on disabling the action key feature, see the "Setup Utility (BIOS) and System Diagnostics" chapter in this chapter: ● Using the keyboard ● Using pointing devices...feature and revert back to your Windows operating system and computer, answers to questions and tutorials, and updates to standard settings. CAUTION: Use extreme care when making changes. Help and Support also provides automated...
...and pointing devices The following sections are included in the HP Notebook Reference Guide. You can prevent the computer from operating...level. Using the keyboard 25 The icons on disabling the action key feature, see the "Setup Utility (BIOS) and System Diagnostics" chapter in this chapter: ● Using the keyboard ● Using pointing devices...feature and revert back to your Windows operating system and computer, answers to questions and tutorials, and updates to standard settings. CAUTION: Use extreme care when making changes. Help and Support also provides automated...
HP Notebook Reference Guide - Windows 7
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... Utility (BIOS) and System Diagnostics 49 Using Setup Utility (BIOS) ...49 Starting Setup Utility (BIOS 49 Changing the language of Setup Utility (BIOS 49 Navigating and selecting in Setup Utility (BIOS 50 Displaying system information 50 Restoring factory settings in Setup Utility (BIOS 50 Exiting Setup Utility (BIOS 51 Updating the BIOS ...51 Determining the BIOS version 51 Downloading a BIOS update 52...
... Utility (BIOS) and System Diagnostics 49 Using Setup Utility (BIOS) ...49 Starting Setup Utility (BIOS 49 Changing the language of Setup Utility (BIOS 49 Navigating and selecting in Setup Utility (BIOS 50 Displaying system information 50 Restoring factory settings in Setup Utility (BIOS 50 Exiting Setup Utility (BIOS 51 Updating the BIOS ...51 Determining the BIOS version 51 Downloading a BIOS update 52...
HP Notebook Reference Guide - Windows 7
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... the non-Windows Setup Utility (BIOS) that you choose to a Windows user account Unauthorized removal of the computer Security feature ● QuickLock (select models only) ● Power-on password ● Fingerprint reader Antivirus software ● Firewall software ● Windows updates ● File encryption Administrator password Critical security updates from Microsoft User password Security...
... the non-Windows Setup Utility (BIOS) that you choose to a Windows user account Unauthorized removal of the computer Security feature ● QuickLock (select models only) ● Power-on password ● Fingerprint reader Antivirus software ● Firewall software ● Windows updates ● File encryption Administrator password Critical security updates from Microsoft User password Security...
HP Notebook Reference Guide - Windows 7
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... effect when the computer restarts. Updating the BIOS Updated versions of the system BIOS currently installed. Most BIOS updates on the computer, you need to select Exit > Exit Discarding Changes, and then press enter. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the HP Web site are not visible, press...
... effect when the computer restarts. Updating the BIOS Updated versions of the system BIOS currently installed. Most BIOS updates on the computer, you need to select Exit > Exit Discarding Changes, and then press enter. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the HP Web site are not visible, press...
HP Notebook Reference Guide - Windows 7
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... in an optional docking device, or connected to an optional power source. Identify the BIOS update that contains the update. 4. You may need to access this information to locate the update later, after the download is downloaded. NOTE: After a message on the screen reports...is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. You will need this path when you connect your hard drive where the BIOS update is complete. Follow the on your computer to reliable external power using the...
... in an optional docking device, or connected to an optional power source. Identify the BIOS update that contains the update. 4. You may need to access this information to locate the update later, after the download is downloaded. NOTE: After a message on the screen reports...is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. You will need this path when you connect your hard drive where the BIOS update is complete. Follow the on your computer to reliable external power using the...
HP Notebook Reference Guide - Windows 7
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... 20 factory-sealed 22 low battery levels 21 Battery Check 20 battery information, finding 20 battery power 20 BIOS determining version 51 downloading an update 52 updating 51 Bluetooth device 2, 6 buttons media 11 power 16 volume 12 C cables 1394 29 eSATA 30 USB...wireless network 4 Connection Manager 3 conservation, power 22 creating a wireless connection 2 critical battery level 17, 21 critical security updates, installing 45 CyberLink PowerDVD 15 D digital card inserting 24 removing 25 supported formats 24 Disk Cleanup software 34 Disk Defragmenter software 34 DisplayPort, connecting 13 drive...
... 20 factory-sealed 22 low battery levels 21 Battery Check 20 battery information, finding 20 battery power 20 BIOS determining version 51 downloading an update 52 updating 51 Bluetooth device 2, 6 buttons media 11 power 16 volume 12 C cables 1394 29 eSATA 30 USB...wireless network 4 Connection Manager 3 conservation, power 22 creating a wireless connection 2 critical battery level 17, 21 critical security updates, installing 45 CyberLink PowerDVD 15 D digital card inserting 24 removing 25 supported formats 24 Disk Cleanup software 34 Disk Defragmenter software 34 DisplayPort, connecting 13 drive...
HP Notebook Reference Guide - Windows 7
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...high-definition devices, connecting 14, 15 HP Connection Manager 3 HP CoolSense 23 HP ProtectSmart Hard Drive Protection 34 HP USB Ethernet Adapter, connecting 9 hubs 28 I icons network 2 wireless 2 installing critical security updates 45 optional security cable 45 Intel Wireless Display 15 Internet connection setup 4 J ... 45 security, wireless 5 setting password protection on wakeup 19 setting power options 17 setup of WLAN 4 Setup Utility (BIOS) changing the language 49 displaying system information 50 exiting 51 navigating and selecting 50 passwords set in 42 restoring factory settings...
...high-definition devices, connecting 14, 15 HP Connection Manager 3 HP CoolSense 23 HP ProtectSmart Hard Drive Protection 34 HP USB Ethernet Adapter, connecting 9 hubs 28 I icons network 2 wireless 2 installing critical security updates 45 optional security cable 45 Intel Wireless Display 15 Internet connection setup 4 J ... 45 security, wireless 5 setting password protection on wakeup 19 setting power options 17 setup of WLAN 4 Setup Utility (BIOS) changing the language 49 displaying system information 50 exiting 51 navigating and selecting 50 passwords set in 42 restoring factory settings...
HP ENVY 15 - Maintenance and Service Guide
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... Setup Utility 87 Navigating and selecting in Setup Utility 88 Displaying system information 88 Restoring factory settings in Setup Utility 89 Exiting Setup Utility 89 Updating the BIOS 89 Determining the BIOS version 90 Downloading a BIOS update 90 Using System Diagnostics ...91 6 Specifications ...93 Computer specifications ...93 15.6-in display specifications 94 vi ENWW
... Setup Utility 87 Navigating and selecting in Setup Utility 88 Displaying system information 88 Restoring factory settings in Setup Utility 89 Exiting Setup Utility 89 Updating the BIOS 89 Determining the BIOS version 90 Downloading a BIOS update 90 Using System Diagnostics ...91 6 Specifications ...93 Computer specifications ...93 15.6-in display specifications 94 vi ENWW
HP ENVY 15 - Maintenance and Service Guide
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...then press enter. ● To exit Setup Utility without saving your changes and exit, press f10, and then follow these steps: 1. Updating the BIOS Updated versions of the screen. 2. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. ...Turn on the HP Web site are not changed when you restore the factory settings. Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Most BIOS updates on or restart the computer, and then press ...
...then press enter. ● To exit Setup Utility without saving your changes and exit, press f10, and then follow these steps: 1. Updating the BIOS Updated versions of the screen. 2. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. ...Turn on the HP Web site are not changed when you restore the factory settings. Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Most BIOS updates on or restart the computer, and then press ...
HP ENVY 15 - Maintenance and Service Guide
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...computer or initiate Sleep or Hibernation. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Identify the BIOS update that is later than those currently installed on the computer, you connect your changes, use the tab key and the ...instructions: Do not disconnect power from the AC outlet. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 90 Chapter 5 Setup Utility (BIOS) and System Diagnostics ENWW Make a note of damage to the hard drive. Follow the on-screen instructions to identify...
...computer or initiate Sleep or Hibernation. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Identify the BIOS update that is later than those currently installed on the computer, you connect your changes, use the tab key and the ...instructions: Do not disconnect power from the AC outlet. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 90 Chapter 5 Setup Utility (BIOS) and System Diagnostics ENWW Make a note of damage to the hard drive. Follow the on-screen instructions to identify...
HP ENVY 15 - Maintenance and Service Guide
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...test analyzes the main computer components that are displayed on your hard drive that contains the update. 4. Using the hard drive path you need to start the computer. ● Run... Computer. The following the on -screen instructions. If the battery fails the test, contact HP support to a good sector. ● Memory test-This test analyzes the physical condition of... immediately. ● Battery test-This test analyzes the condition of the screen, press esc. BIOS installation procedures vary. Follow any instructions that the start System Diagnostics: 1. If no instructions are...
...test analyzes the main computer components that are displayed on your hard drive that contains the update. 4. Using the hard drive path you need to start the computer. ● Run... Computer. The following the on -screen instructions. If the battery fails the test, contact HP support to a good sector. ● Memory test-This test analyzes the physical condition of... immediately. ● Battery test-This test analyzes the condition of the screen, press esc. BIOS installation procedures vary. Follow any instructions that the start System Diagnostics: 1. If no instructions are...