BIOS Simulator
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... Delay USB Boot Network Boot Network Boot Protocol Legacy Support Secure Boot Platform key Pending Action Clear All Secure Boot Keys Load HP Factory Defaults Load MSFT Debug Policy Keys UEFI Boot Order OS Boot Manager USB Diskette on Key/USB Hard Disk USB CD/DVD ROM Drive ! USB Network Adapter Legacy Boot Order Notebook Hard Drive USB Diskette on Key/USB Hard Disk USB CD/DVD ROM Drive ! Back to Welcome Page USB Network Adapter [0] [Enabled] [Disabled] [IPv4+IPv6 (UEFI)] [Disabled] [Disabled] Enrolled None Back to BIOS Utility Menus Bookmark1 Boot Options Menu Aptio Setup Utility...
... Delay USB Boot Network Boot Network Boot Protocol Legacy Support Secure Boot Platform key Pending Action Clear All Secure Boot Keys Load HP Factory Defaults Load MSFT Debug Policy Keys UEFI Boot Order OS Boot Manager USB Diskette on Key/USB Hard Disk USB CD/DVD ROM Drive ! USB Network Adapter Legacy Boot Order Notebook Hard Drive USB Diskette on Key/USB Hard Disk USB CD/DVD ROM Drive ! Back to Welcome Page USB Network Adapter [0] [Enabled] [Disabled] [IPv4+IPv6 (UEFI)] [Disabled] [Disabled] Enrolled None Back to BIOS Utility Menus Bookmark1 Boot Options Menu Aptio Setup Utility...
Maintenance and Service Guide
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... drive ...42 WWAN module (select models only 44 Cameras ...47 Volume button board and cable ...51 Power board and cable ...52 Display and touch cables ...53 Cable identification ...54 Left USB board ...55 Audio jack and cable ...57 Right USB board ...58 POGO pin (keyboard) connector cable 60 System board ...61 WLAN antennas ...65 Speakers ...68 WWAN antennas ...70 Infrared camera LED board ...71 P sensor ...73 6 Using Setup Utility (BIOS) ...75 Starting Setup Utility (BIOS) ...75 Updating Setup Utility (BIOS) ...75 Determining the BIOS version ...75 Downloading a BIOS update ...76 7 Using HP...
... drive ...42 WWAN module (select models only 44 Cameras ...47 Volume button board and cable ...51 Power board and cable ...52 Display and touch cables ...53 Cable identification ...54 Left USB board ...55 Audio jack and cable ...57 Right USB board ...58 POGO pin (keyboard) connector cable 60 System board ...61 WLAN antennas ...65 Speakers ...68 WWAN antennas ...70 Infrared camera LED board ...71 P sensor ...73 6 Using Setup Utility (BIOS) ...75 Starting Setup Utility (BIOS) ...75 Updating Setup Utility (BIOS) ...75 Determining the BIOS version ...75 Downloading a BIOS update ...76 7 Using HP...
Maintenance and Service Guide
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..., if needed, charging the computer battery. - NOTE: When a device is not charging. Connects an AC adapter that store, manage, share, or access information. Also connects an optional headset microphone. WARNING! To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. and - Left side 5 NOTE: Cables and/or adapters (purchased separately) may be required. Left side Component (1) (2) (3) (4) (5) MicroSD memory card reader Card tray access hole AC adapter and battery light USB Type-C power connector...
..., if needed, charging the computer battery. - NOTE: When a device is not charging. Connects an AC adapter that store, manage, share, or access information. Also connects an optional headset microphone. WARNING! To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. and - Left side 5 NOTE: Cables and/or adapters (purchased separately) may be required. Left side Component (1) (2) (3) (4) (5) MicroSD memory card reader Card tray access hole AC adapter and battery light USB Type-C power connector...
Maintenance and Service Guide
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... it to the BIOS version currently installed on -screen instructions to download your BIOS version, make a note of the date, name, or other identifier. If the update is running on -screen instructions. b. BIOS installation procedures vary. Follow any device, cable, or cord. Type file in an optional docking device, or connected to an optional power source. Using the hard drive path you are ready to install the update. Do not download or install a BIOS update while the computer is...
... it to the BIOS version currently installed on -screen instructions to download your BIOS version, make a note of the date, name, or other identifier. If the update is running on -screen instructions. b. BIOS installation procedures vary. Follow any device, cable, or cord. Type file in an optional docking device, or connected to an optional power source. Using the hard drive path you are ready to install the update. Do not download or install a BIOS update while the computer is...
Maintenance and Service Guide
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... order to access it . To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. b. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. c. When the tool opens, select the type of diagnostic test you need to determine whether the computer hardware is functioning properly. Using HP PC Hardware Diagnostics Windows 77 Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator. - or - Select Troubleshooting and fixes. Select the Start button...
... order to access it . To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. b. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. c. When the tool opens, select the type of diagnostic test you need to determine whether the computer hardware is functioning properly. Using HP PC Hardware Diagnostics Windows 77 Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator. - or - Select Troubleshooting and fixes. Select the Start button...
Maintenance and Service Guide
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... change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on page 83. Select Remove Recovery Partition, and then follow the on the location of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. For tablets without keyboards: ▲ Turn on or restart the tablet, quickly hold down button, and then select f9. 3. To change the computer boot order. See Changing the computer boot order on -screen instructions. Before removing the Recovery partition, create HP Recovery media...
... change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on page 83. Select Remove Recovery Partition, and then follow the on the location of devices listed in the taskbar search box, and then select HP Recovery Manager. 2. For tablets without keyboards: ▲ Turn on or restart the tablet, quickly hold down button, and then select f9. 3. To change the computer boot order. See Changing the computer boot order on -screen instructions. Before removing the Recovery partition, create HP Recovery media...
Maintenance and Service Guide
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... 11 using 12 airplane mode key 12 antenna removal 65 spare part number 22, 65 antennas disconnecting 44 audio jack removal 57 spare part number 57 audio, product description 1 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B back cover removal 32 spare part number 23, 32 backup, creating 83 backups 83 battery removal 40 spare part number 23, 40 battery connector bracket spare part number 22, 40 BIOS determining version 75 downloading an update 76 starting the Setup Utility 75 updating 75 Bluetooth label 16 boot order, changing 87 bottom 16 buttons left TouchPad 9 power...
... 11 using 12 airplane mode key 12 antenna removal 65 spare part number 22, 65 antennas disconnecting 44 audio jack removal 57 spare part number 57 audio, product description 1 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B back cover removal 32 spare part number 23, 32 backup, creating 83 backups 83 battery removal 40 spare part number 23, 40 battery connector bracket spare part number 22, 40 BIOS determining version 75 downloading an update 76 starting the Setup Utility 75 updating 75 Bluetooth label 16 boot order, changing 87 bottom 16 buttons left TouchPad 9 power...
Maintenance and Service Guide
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... 1 display panel 1 external media cards 2 graphics 1 hard drive 1 keyboard 3 memory module 1 microphone 1 operating system 3 optical drive 1 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 security 3 sensors 2 serviceability 3 solid-state drive 1 storage 1 video 1 wireless 2 product name 1 product name and number, computer 16 R rear camera spare part number 22 rear-facing camera removal 47 spare part number 47 recovery 83 discs 84, 86 HP Recovery Manager 85 HP Recovery partition 85 media 86 starting 86 supported discs 84 system 85 USB flash drive 86 using HP Recovery...
... 1 display panel 1 external media cards 2 graphics 1 hard drive 1 keyboard 3 memory module 1 microphone 1 operating system 3 optical drive 1 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 security 3 sensors 2 serviceability 3 solid-state drive 1 storage 1 video 1 wireless 2 product name 1 product name and number, computer 16 R rear camera spare part number 22 rear-facing camera removal 47 spare part number 47 recovery 83 discs 84, 86 HP Recovery Manager 85 HP Recovery partition 85 media 86 starting 86 supported discs 84 system 85 USB flash drive 86 using HP Recovery...
Maintenance and Service Guide
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... TouchPad buttons 9 TouchPad zone, identifying 9 transporting guidelines 30 traveling with the computer 16 U USB Type-C adapter, spare part numbers 25 USB Type-C bracket, left spare part number 22 USB Type-C bracket, right spare part number 22 USB Type-C power connector and SuperSpeed port, identifying 4, 5 USB Type-C-to-USB Type-A dongle, spare part number 25 V video, product description 1 volume button board removal 51 spare part number 23, 51 W Windows backup 83 recovery media 83 system restore point 83 Windows key, identifying 11 Windows tools, using 83 wireless antenna spare part number...
... TouchPad buttons 9 TouchPad zone, identifying 9 transporting guidelines 30 traveling with the computer 16 U USB Type-C adapter, spare part numbers 25 USB Type-C bracket, left spare part number 22 USB Type-C bracket, right spare part number 22 USB Type-C power connector and SuperSpeed port, identifying 4, 5 USB Type-C-to-USB Type-A dongle, spare part number 25 V video, product description 1 volume button board removal 51 spare part number 23, 51 W Windows backup 83 recovery media 83 system restore point 83 Windows key, identifying 11 Windows tools, using 83 wireless antenna spare part number...
User Guide
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... Bluetooth wireless devices (select products only 23 Connecting Bluetooth devices 24 Connecting to a wired network-LAN (select products only 24 4 Enjoying entertainment features ...25 Using the camera ...25 Using audio ...25 Connecting speakers ...25 Connecting headphones ...25 Connecting headsets ...26 Using sound settings ...26 Using video ...26 Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 26 Using data transfer ...27 Connecting devices to a USB Type-C port (select products only 27 5 Navigating the screen ...28 Using TouchPad and touch...
... Bluetooth wireless devices (select products only 23 Connecting Bluetooth devices 24 Connecting to a wired network-LAN (select products only 24 4 Enjoying entertainment features ...25 Using the camera ...25 Using audio ...25 Connecting speakers ...25 Connecting headphones ...25 Connecting headsets ...26 Using sound settings ...26 Using video ...26 Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 26 Using data transfer ...27 Connecting devices to a USB Type-C port (select products only 27 5 Navigating the screen ...28 Using TouchPad and touch...
User Guide
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... Setting Setup Utility (BIOS) passwords 43 Using Windows Hello (select products only) ...43 Using Internet security software ...44 Using antivirus software ...44 Using firewall software ...44 Installing software updates ...44 Using HP Managed Services (select products only 45 Securing your wireless network ...45 Backing up your software applications and information 45 Using an optional security cable (select products only 45 9 Using Setup Utility (BIOS) ...46 Starting Setup Utility (BIOS) ...46 Updating Setup Utility (BIOS) ...46 Determining the BIOS version ...46 Downloading a BIOS update...
... Setting Setup Utility (BIOS) passwords 43 Using Windows Hello (select products only) ...43 Using Internet security software ...44 Using antivirus software ...44 Using firewall software ...44 Installing software updates ...44 Using HP Managed Services (select products only 45 Securing your wireless network ...45 Backing up your software applications and information 45 Using an optional security cable (select products only 45 9 Using Setup Utility (BIOS) ...46 Starting Setup Utility (BIOS) ...46 Updating Setup Utility (BIOS) ...46 Determining the BIOS version ...46 Downloading a BIOS update...
User Guide
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... you begin ...54 Creating the recovery media 54 Using the HP Cloud Recovery Download Tool to create recovery media 55 Restoring and recovery ...55 Restoring, resetting, and refreshing using Windows tools 55 Restoring using HP Recovery Manager and the HP Recovery partition 55 Recovering using HP Recovery Manager 55 Recovering using the HP Recovery partition (select products only 56 Recovering using HP Recovery media 56 Changing the computer boot order 57 Removing the HP Recovery partition (select products only 57 12 Specifications ...58 Input power ...58 Operating environment ...59 13...
... you begin ...54 Creating the recovery media 54 Using the HP Cloud Recovery Download Tool to create recovery media 55 Restoring and recovery ...55 Restoring, resetting, and refreshing using Windows tools 55 Restoring using HP Recovery Manager and the HP Recovery partition 55 Recovering using HP Recovery Manager 55 Recovering using the HP Recovery partition (select products only 56 Recovering using HP Recovery media 56 Changing the computer boot order 57 Removing the HP Recovery partition (select products only 57 12 Specifications ...58 Input power ...58 Operating environment ...59 13...
User Guide
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... (1) (2) (3) (4) (5) Description MicroSD memory card reader Reads optional memory cards that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. - Connects a USB device that store, manage, share, or access information. and - This jack does not support optional standalone microphones. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Card tray access hole AC adapter and battery light Insert the removal tool or a small...
... (1) (2) (3) (4) (5) Description MicroSD memory card reader Reads optional memory cards that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. - Connects a USB device that store, manage, share, or access information. and - This jack does not support optional standalone microphones. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Card tray access hole AC adapter and battery light Insert the removal tool or a small...
User Guide
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... mode key) ● Operating system controls Airplane mode key The computer may have an airplane mode key, one or two wireless lights. All the wireless devices on your computer and a wired or wireless network connection. The wireless light indicates the overall power state of each other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. In a PAN, each device communicates directly with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity...
... mode key) ● Operating system controls Airplane mode key The computer may have an airplane mode key, one or two wireless lights. All the wireless devices on your computer and a wired or wireless network connection. The wireless light indicates the overall power state of each other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. In a PAN, each device communicates directly with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity...
User Guide
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... then click Project to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your viewing enjoyment, use one of personal injury, lower the volume setting before putting on -screen instructions. 26 Chapter 4 Enjoying entertainment features Your computer may include advanced audio features that the external device is a powerful video device that enables you to watch on...
... then click Project to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your viewing enjoyment, use one of personal injury, lower the volume setting before putting on -screen instructions. 26 Chapter 4 Enjoying entertainment features Your computer may include advanced audio features that the external device is a powerful video device that enables you to watch on...
User Guide
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...: 1. A hard drive installed in optimal condition. It also provides instructions for traveling with the display closed while the computer is not necessary to keep your hard drive at least once a month. Using Disk Defragmenter HP recommends using Disk Defragmenter to clean the computer, and tips for updating programs and drivers, steps to defragment your computer in an optional docking device or connected to AC power. 2. Follow the on -screen instructions...
...: 1. A hard drive installed in optimal condition. It also provides instructions for traveling with the display closed while the computer is not necessary to keep your hard drive at least once a month. Using Disk Defragmenter HP recommends using Disk Defragmenter to clean the computer, and tips for updating programs and drivers, steps to defragment your computer in an optional docking device or connected to AC power. 2. Follow the on -screen instructions...
User Guide
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... your computer should be regularly updated to function abnormally. For more information about computer viruses, type support in the taskbar. Installing software updates HP, Windows, and third-party software installed on your computer, Internet security software that does not meet those criteria is strongly recommended that you receive an alert. Using Internet security software When you use the antivirus program of user-defined security criteria. There are designed...
... your computer should be regularly updated to function abnormally. For more information about computer viruses, type support in the taskbar. Installing software updates HP, Windows, and third-party software installed on your computer, Internet security software that does not meet those criteria is strongly recommended that you receive an alert. Using Internet security software When you use the antivirus program of user-defined security criteria. There are designed...
User Guide
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... -screen instructions. Follow any software updates, especially system BIOS updates. 1. The BIOS installation begins. 5. At the download area, follow these steps: a. Make a note of the path to a network, consult the network administrator before installing any instructions that has an .exe extension (for updates and messages. 3. NOTE: If your computer is connected to the location on -screen instructions to download your hard drive designation. BIOS installation procedures vary. b. Click your selection to reliable external power using the AC adapter...
... -screen instructions. Follow any software updates, especially system BIOS updates. 1. The BIOS installation begins. 5. At the download area, follow these steps: a. Make a note of the path to a network, consult the network administrator before installing any instructions that has an .exe extension (for updates and messages. 3. NOTE: If your computer is connected to the location on -screen instructions to download your hard drive designation. BIOS installation procedures vary. b. Click your selection to reliable external power using the AC adapter...
User Guide
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... sound settings 26 speakers 25 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B backing up software and information 45 backup, creating 53 backups 53 battery conserving power 35 discharging 35 factory-sealed 36 finding information 35 low battery levels 35 resolving low battery level 36 battery charge 35 battery information, finding 35 battery power 34 best practices 1 BIOS determining version 46 downloading an update 47 starting the Setup Utility 46 updating 46 Bluetooth device 21, 23 Bluetooth label 17 boot order, changing...
... sound settings 26 speakers 25 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 B backing up software and information 45 backup, creating 53 backups 53 battery conserving power 35 discharging 35 factory-sealed 36 finding information 35 low battery levels 35 resolving low battery level 36 battery charge 35 battery information, finding 35 battery power 34 best practices 1 BIOS determining version 46 downloading an update 47 starting the Setup Utility 46 updating 46 Bluetooth device 21, 23 Bluetooth label 17 boot order, changing...
User Guide
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...internal microphones, identifying 14 Internet security software, using 44 J jacks audio-out (headphone)/audio-in (microphone) 6 K keyboard and optional mouse using 31 keyboard softcover closing 8 connecting 8 opening 8 removing 10 keys action 12 airplane mode 13 esc 12 fn 12 Windows 12 L labels Bluetooth 17 regulatory 17 serial number 17 service 17 wireless certification 17 WLAN 17 lights AC adapter and battery light 5, 6 camera 7 caps lock 11 mute 11 locating information hardware 4 software 4 low battery level 35 M maintenance Disk Cleanup 38 Disk Defragmenter 38 HP 3D DriveGuard 38 updating...
...internal microphones, identifying 14 Internet security software, using 44 J jacks audio-out (headphone)/audio-in (microphone) 6 K keyboard and optional mouse using 31 keyboard softcover closing 8 connecting 8 opening 8 removing 10 keys action 12 airplane mode 13 esc 12 fn 12 Windows 12 L labels Bluetooth 17 regulatory 17 serial number 17 service 17 wireless certification 17 WLAN 17 lights AC adapter and battery light 5, 6 camera 7 caps lock 11 mute 11 locating information hardware 4 software 4 low battery level 35 M maintenance Disk Cleanup 38 Disk Defragmenter 38 HP 3D DriveGuard 38 updating...