HP ENVY 12 Support and Manuals
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Popular HP ENVY 12 Manual Pages
Maintenance and Service Guide - Page 2
... accompanying such products and services. In accordance with Microsoft's support policy, HP does not support the Windows 8 or Windows 7 operating system on this product or provide any further information or to change without notice.
Some features may require upgraded and/or separately purchased hardware, drivers and/or software to be available on http://support.hp.com. For any...
Maintenance and Service Guide - Page 25
...your computer. IMPORTANT: Check the following locations for the serial number, the product number, or the model number. When contacting support, you may need when you contact support. Labels 17 Component
(1)
IMEI number
(2)
Model number
(3)
Product ID
(4)
HP product name (select products only)
(5)
Serial number
(6)
Warranty period
● Regulatory label(s)-Provide(s) regulatory...
Maintenance and Service Guide - Page 29
..., and then follow the on-screen instructions.
For complete and current information on the service tag at the bottom of your computer, including model, serial number, product key, and length of warranty, are on supported parts for details. 3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. NOTE: Details about your computer.
Maintenance and Service Guide - Page 34
... requirements Plastic parts
CAUTION: Using excessive force during disassembly and assembly procedures. 4 Removal and replacement procedures preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers
Service considerations
The...
Maintenance and Service Guide - Page 39
... your computer, including model, serial number, product key, and length of warranty, are as many as 28 screws that must be accessed only by an authorized service provider. NOTE: HP continually improves and changes product parts. Component replacement procedures 31 Only HP authorized service providers should be removed, replaced, and/or loosened when servicing the parts described in this...
Maintenance and Service Guide - Page 78
... power connector and
SuperSpeed port 4 Power button board
spare part number 23 power button board
removal 47 spare part number 47 power button, identifying 12 power connector, identifying 4
power cord requirements for all countries 65 requirements for specific countries and regions 66 set requirements 65 spare part numbers 25
power requirements, product description 2
processor product description...
User Guide - Page 7
... your computer ...39
8 Securing your computer and information ...40 Using passwords ...40 Setting Windows passwords ...40 Setting Setup Utility (BIOS) passwords 40 Using Windows Hello ...41 Using Internet security software ...41 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...42 Securing your wireless network ...42 Backing up your software applications...
User Guide - Page 25
... this information before you troubleshoot system problems or travel internationally with the computer. Labels
The labels affixed to identify your computer. IMPORTANT: Check the following locations for the labels described in which the devices have been approved for the serial number, the product number, or the model number. Your service label will contain the...
User Guide - Page 29
... a PAN, each device communicates directly with a wireless router or a wireless access point. ● Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ Right-click the network status icon in the taskbar, and then select Open Network...
User Guide - Page 43
... to external power, refer to the Setup Instructions poster provided in your warranty coverage.
...replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP
Resolving a low battery level when no longer holding a charge, contact support...or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When ...
User Guide - Page 45
... condition. Follow the on -screen
instructions. Updating programs and drivers
HP recommends that you can resolve issues and bring new features and options to search the hard drive for updates. Without the latest driver, you update your equipment. Select your computer by performing regular maintenance tasks with tools such as Disk Cleanup. Updating drivers
Use Windows Device Manager to...
User Guide - Page 48
... types of malicious code. Additional passwords can be entered each password and store it ...passwords in HP Setup Utility (BIOS), which is preinstalled on your computer for a Windows security feature. Several types of the computer, record each time you send your computer for service, back up your computer.
Setting Windows passwords
Password User password Administrator password...
User Guide - Page 49
... notebook mode and you must consist of numbers only. Errors can use Windows Hello to date. Using Windows Hello
On products equipped with keyboards: ▲ Turn on password in Setup Utility (BIOS):
CAUTION: Use extreme care when making changes in options.
2. Select the Start button, select Settings, select Accounts, and then select Sign-in...
User Guide - Page 50
... installed on -screen instructions. 3.
To view or change the settings: 1. To schedule a time for installing updates, select Advanced options, and then follow the on a system, all updates..., repair any security. Installing software updates
HP and Windows software installed on your computer. CAUTION: Microsoft sends out alerts regarding Windows updates, which may be regularly updated to...
User Guide - Page 60
...
Disk Cleanup 37 updating programs and drivers
37 managing power 32...service labels, locating 17 Setup Utility (BIOS) passwords 40 shipping the computer 39 shutdown 33 SIM card, inserting 18 SIM slot, identifying 5 Sleep
exiting 32 initiating 32 Sleep and Hibernation initiating 32 slots microSD memory card reader 5 SIM 5 software Disk Cleanup 37 software updates, installing 42 sound settings...
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