Service Guide
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... 48 Unknown user password 49 Component replacement procedures 50 Service tag ...50 Computer feet ...51 Battery ...52 Webcam/microphone module 53 Optical drive ...55 TV tuner module ...57 RTC battery ...59 Memory module ...60 Hard drive ...62 WLAN module ...65 Switch cover and keyboard 69 Power button board ...73 Speaker assembly ...74 Bluetooth module ...75 Display assembly ...76 Top cover ...84 Modem module ...87 Audio/infrared board ...89 USB board ...90 System board ...92 TV tuner module cable ...94 Modem module cable ...95 Power connector cable ...96 Fan/heat...
... 48 Unknown user password 49 Component replacement procedures 50 Service tag ...50 Computer feet ...51 Battery ...52 Webcam/microphone module 53 Optical drive ...55 TV tuner module ...57 RTC battery ...59 Memory module ...60 Hard drive ...62 WLAN module ...65 Switch cover and keyboard 69 Power button board ...73 Speaker assembly ...74 Bluetooth module ...75 Display assembly ...76 Top cover ...84 Modem module ...87 Audio/infrared board ...89 USB board ...90 System board ...92 TV tuner module cable ...94 Modem module cable ...95 Power connector cable ...96 Fan/heat...
Service Guide
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... your power settings, select Start > Control Panel > System and Maintenance > Power Options. ● Launches the QuickPlay program (for at least 5 seconds to exit Hibernation. NOTE: If the computer has been set up to require a logon password, you log on. Refer to Windows. Buttons, fingerprint reader, and speakers Item (1) (2) Component Speakers (2) Power button* (3) Media button (4) Volume mute button Description Produce sound. ● When the computer is off, press the button to turn on...
... your power settings, select Start > Control Panel > System and Maintenance > Power Options. ● Launches the QuickPlay program (for at least 5 seconds to exit Hibernation. NOTE: If the computer has been set up to require a logon password, you log on. Refer to Windows. Buttons, fingerprint reader, and speakers Item (1) (2) Component Speakers (2) Power button* (3) Media button (4) Volume mute button Description Produce sound. ● When the computer is off, press the button to turn on...
Service Guide
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... the fn key. (7) Play/pause button (8) Next/fast forward button Plays or pauses the disc. ● Plays the next track or chapter when the button is pressed once. ● Fast forwards media when pressed simultaneously with the fn key. (9) Stop button Stops playback. (10) Wireless button Turns the wireless feature on the scroll zone to the user guides located in order to establish a wireless connection. (11) Fingerprint reader Allows a fingerprint...
... the fn key. (7) Play/pause button (8) Next/fast forward button Plays or pauses the disc. ● Plays the next track or chapter when the button is pressed once. ● Fast forwards media when pressed simultaneously with the fn key. (9) Stop button Stops playback. (10) Wireless button Turns the wireless feature on the scroll zone to the user guides located in order to establish a wireless connection. (11) Fingerprint reader Allows a fingerprint...
Service Guide
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Connects a TV antenna, a digital cable device, or a satellite device that receives standard or high-definition TV broadcasts. Connects a modem cable. Rear components Component Vents (2) Function Enables airflow to optical discs. Reads optical discs and, on and off during routine operation. Right-side components Item (1) (2) (3) (4) Component Optical drive light Optical drive USB ports (2) TV antenna jack (select models only) (5) RJ-11 (modem) jack (select models only) (6) Security cable slot (7) Power connector Function Blinking: The optical drive is being mishandled...
Connects a TV antenna, a digital cable device, or a satellite device that receives standard or high-definition TV broadcasts. Connects a modem cable. Rear components Component Vents (2) Function Enables airflow to optical discs. Reads optical discs and, on and off during routine operation. Right-side components Item (1) (2) (3) (4) Component Optical drive light Optical drive USB ports (2) TV antenna jack (select models only) (5) RJ-11 (modem) jack (select models only) (6) Security cable slot (7) Power connector Function Blinking: The optical drive is being mishandled...
Service Guide
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... network cable. NOTE: The computer has only one expansion port. Supports optional ExpressCard/54 cards. Connects an optional USB device. Connects an optional IEEE 1394 or 1394a device, such as a camcorder. Left-side components Item (1) (2) Component External monitor port Expansion port 3 (3) RJ-45 (network) jack (4) HDMI port (5) eSATA/USB port (6) USB port (7) 1394 port (select models only) (8) Digital Media Slot light (9) Digital Media Slot (10) ExpressCard slot Function Connects an external VGA monitor or projector. On: A digital card is being accessed...
... network cable. NOTE: The computer has only one expansion port. Supports optional ExpressCard/54 cards. Connects an optional USB device. Connects an optional IEEE 1394 or 1394a device, such as a camcorder. Left-side components Item (1) (2) Component External monitor port Expansion port 3 (3) RJ-45 (network) jack (4) HDMI port (5) eSATA/USB port (6) USB port (7) 1394 port (select models only) (8) Digital Media Slot light (9) Digital Media Slot (10) ExpressCard slot Function Connects an external VGA monitor or projector. On: A digital card is being accessed...
Service Guide
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.... (2) Serial number (s/n): This is an alphanumeric identifier that is the number needed . (4) Model description: This is unique to locate documents, drivers, and support for the computer. (5) Warranty period: Describes the duration of the warranty period for the computer. The part number helps a service technician to determine what components and parts are needed to each product. (3) Part number/Product number (p/n): This number provides specific information about the product's hardware components. Service...
.... (2) Serial number (s/n): This is an alphanumeric identifier that is the number needed . (4) Model description: This is unique to locate documents, drivers, and support for the computer. (5) Warranty period: Describes the duration of the warranty period for the computer. The part number helps a service technician to determine what components and parts are needed to each product. (3) Part number/Product number (p/n): This number provides specific information about the product's hardware components. Service...
Service Guide
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... all CMOS settings have been cleared. Remove the battery (see RTC battery on page 59). 6. Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password. Connect AC power to the computer. 3. All passwords and all external devices connected to the computer. Preliminary replacement requirements 49 Before disassembling the computer, follow these steps: 1. Replace the RTC battery and reassemble the computer. 8. Turn on page...
... all CMOS settings have been cleared. Remove the battery (see RTC battery on page 59). 6. Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password. Connect AC power to the computer. 3. All passwords and all external devices connected to the computer. Preliminary replacement requirements 49 Before disassembling the computer, follow these steps: 1. Replace the RTC battery and reassemble the computer. 8. Turn on page...
Service Guide
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... components and parts are as many as 91 screws, in 8 different sizes, that must be needed when troubleshooting system problems. The service tag provides the following information: (1) Product name: This is the product name affixed to the front of the computer, provides information that is the number needed . (4) Model description: This is unique to locate documents, drivers, and support for the...
... components and parts are as many as 91 screws, in 8 different sizes, that must be needed when troubleshooting system problems. The service tag provides the following information: (1) Product name: This is the product name affixed to the front of the computer, provides information that is the number needed . (4) Model description: This is unique to locate documents, drivers, and support for the...
Service Guide
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... memory module compartment cover is off or in the Plastics Kit, spare part number 486793-001. 4. Disconnect all external devices connected to the computer. 3. If you . 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.) 60 Chapter 4 Removal and replacement procedures Memory module Description Spare part number For use only with computer models...
... memory module compartment cover is off or in the Plastics Kit, spare part number 486793-001. 4. Disconnect all external devices connected to the computer. 3. If you . 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.) 60 Chapter 4 Removal and replacement procedures Memory module Description Spare part number For use only with computer models...
Service Guide
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... module cable. Description Modem module for more Cable Kit spare part number information. If you are unsure whether the computer is included in all external devices connected to the system board. Disconnect all countries and regions except Australia and New Zealand For use in the Cable Kit, spare part number 501891-001. Remove the following components: a. Hard drive (see Optical drive on page 62). Optical drive (see Hard drive on page 55). e. Display...
... module cable. Description Modem module for more Cable Kit spare part number information. If you are unsure whether the computer is included in all external devices connected to the system board. Disconnect all countries and regions except Australia and New Zealand For use in the Cable Kit, spare part number 501891-001. Remove the following components: a. Hard drive (see Optical drive on page 62). Optical drive (see Hard drive on page 55). e. Display...
Service Guide
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... is included with discrete memory. 100 Chapter 4 Removal and replacement procedures The following illustration shows the replacement thermal material locations for computer models equipped with graphics subsystems with all fan/heat sink assembly, system board, and processor spare part kits. Remove the fan/heat sink assembly (3). Thermal paste is used on the processor (1) and the heat sink section (2) that service them. NOTE: Due...
... is included with discrete memory. 100 Chapter 4 Removal and replacement procedures The following illustration shows the replacement thermal material locations for computer models equipped with graphics subsystems with all fan/heat sink assembly, system board, and processor spare part kits. Remove the fan/heat sink assembly (3). Thermal paste is used on the processor (1) and the heat sink section (2) that service them. NOTE: Due...
Service Guide
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... steps 1 and 2 for processor removal information for computer models equipped with AMD processors. 3. Component replacement procedures 103 Turn the processor locking screw (1) one -half turn counterclockwise until you hear a click. 4. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. NOTE: The gold...
... steps 1 and 2 for processor removal information for computer models equipped with AMD processors. 3. Component replacement procedures 103 Turn the processor locking screw (1) one -half turn counterclockwise until you hear a click. 4. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. NOTE: The gold...
Service Guide
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... corner of the screen, press esc. To save your change and exit the Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter. NOTE: Your password, security, and language settings are not visible, press esc to return to the menu display. If the Setup Utility is displayed, press enter. 4. Open the Setup Utility by turning on or restarting the computer. The Setup Utility default settings go into effect...
... corner of the screen, press esc. To save your change and exit the Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter. NOTE: Your password, security, and language settings are not visible, press esc to return to the menu display. If the Setup Utility is displayed, press enter. 4. Open the Setup Utility by turning on or restarting the computer. The Setup Utility default settings go into effect...
Service Guide
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... keyboard controller version (select models only). Enter, change , or delete an administrator password. Main menu Select System information To do this chapter may not be on password. Card Reader/1394 Power Saving (select Enable/disable Card Reader/1394 Power Saving. System Configuration menu Select To do this Enter, change , or delete a power-on . When enabled, saves power when the computer is in DC mode. Enable/disable the processor Virtualization Technology. Enable/disable LAN Power Saving. NOTE: Some of the Setup Utility menu items listed...
... keyboard controller version (select models only). Enter, change , or delete an administrator password. Main menu Select System information To do this chapter may not be on password. Card Reader/1394 Power Saving (select Enable/disable Card Reader/1394 Power Saving. System Configuration menu Select To do this Enter, change , or delete a power-on . When enabled, saves power when the computer is in DC mode. Enable/disable the processor Virtualization Technology. Enable/disable LAN Power Saving. NOTE: Some of the Setup Utility menu items listed...
Service Guide
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... drive. models only) Memory Test Run a diagnostic test on a secondary hard drive. Secondary Hard Disk Self Test (select Run a comprehensive self-test on the system memory. 108 Chapter 5 Setup Utility Select To do this ● Internal Network Adapter boot―Enable/disable boot from Internal Network Adapter. ● Boot Order―Set the boot order for: ◦ USB Floppy ◦ Internal CD/DVD ROM Drive ◦ Hard drive ◦ USB Diskette on Key ◦ USB Hard drive ◦ Network adapter Diagnostics menu Select To do this menu option is called the Primary Hard Disk...
... drive. models only) Memory Test Run a diagnostic test on a secondary hard drive. Secondary Hard Disk Self Test (select Run a comprehensive self-test on the system memory. 108 Chapter 5 Setup Utility Select To do this ● Internal Network Adapter boot―Enable/disable boot from Internal Network Adapter. ● Boot Order―Set the boot order for: ◦ USB Floppy ◦ Internal CD/DVD ROM Drive ◦ Hard drive ◦ USB Diskette on Key ◦ USB Hard drive ◦ Network adapter Diagnostics menu Select To do this menu option is called the Primary Hard Disk...
Service Guide
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... support for details. 112 Chapter 6 Specifications Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Hard drive specifications 320-GB* 250-GB* 160-GB* 120-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm Weight 101 g Interface type ATA-7 Transfer rate Synchronous (maximum) 100 MB/sec Security ATA security Seek times (typical read, including setting...
... support for details. 112 Chapter 6 Specifications Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Hard drive specifications 320-GB* 250-GB* 160-GB* 120-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm Weight 101 g Interface type ATA-7 Transfer rate Synchronous (maximum) 100 MB/sec Security ATA security Seek times (typical read, including setting...
Service Guide
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... 45 Card Reader Power Saving 107 carrying case, spare part numbers 34, 35 CAT5E cable, spare part number 34, 36 changing the Setup Utility language 105 chipset, product description 1 CMOS clearing 49 components bottom 16 buttons 9 display 7 fingerprint reader 9 front 13 keyboard 11 left-side 15 rear 14 right-side 14 speakers 9 top 7 TouchPad 12 computer feet locations 51 spare part number 51 computer specifications 109 connectors, service considerations 45 D Digital Media Slot 15 Digital Media Slot Light...
... 45 Card Reader Power Saving 107 carrying case, spare part numbers 34, 35 CAT5E cable, spare part number 34, 36 changing the Setup Utility language 105 chipset, product description 1 CMOS clearing 49 components bottom 16 buttons 9 display 7 fingerprint reader 9 front 13 keyboard 11 left-side 15 rear 14 right-side 14 speakers 9 top 7 TouchPad 12 computer feet locations 51 spare part number 51 computer specifications 109 connectors, service considerations 45 D Digital Media Slot 15 Digital Media Slot Light...
Service Guide
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... display switch 7 displaying system information 105 docking support, product description 5 drive light 13 drives boot order 107 preventing damage 45 DVD±RW and CD-RW Combo Drive precautions 45 removal 55 spare part numbers 22, 33, 38, 55 specifications 114 E electrostatic discharge 46 eSATA/USB port 15 esc key 11 Ethernet, product description 4 exiting the Setup Utility 106 expansion port 3 15 ExpressCard slot 15 ExpressCard slot bezel, illustrated 30 external media cards, product description 5 external monitor port location 15...
... display switch 7 displaying system information 105 docking support, product description 5 drive light 13 drives boot order 107 preventing damage 45 DVD±RW and CD-RW Combo Drive precautions 45 removal 55 spare part numbers 22, 33, 38, 55 specifications 114 E electrostatic discharge 46 eSATA/USB port 15 esc key 11 Ethernet, product description 4 exiting the Setup Utility 106 expansion port 3 15 ExpressCard slot 15 ExpressCard slot bezel, illustrated 30 external media cards, product description 5 external monitor port location 15...
Service Guide
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... function 11 Windows applications 11 Windows logo 11 L LAN Power Saving 107 language support 107 left-side components 15 lights battery 13 Digital Media Slot 15 drive 13 optical drive 14 power 13 M mass storage devices, spare part numbers 32 media button 9 memory map specifications 123, 124, 125 memory module product description 2 removal 60 spare part numbers 22, 39, 60 memory module compartment 16 memory module compartment cover illustrated 30 removal 60 memory test 108 microphone locations 8 product description 4 microphone jack location 13 pin assignments 147 Mini Card module...
... function 11 Windows applications 11 Windows logo 11 L LAN Power Saving 107 language support 107 left-side components 15 lights battery 13 Digital Media Slot 15 drive 13 optical drive 14 power 13 M mass storage devices, spare part numbers 32 media button 9 memory map specifications 123, 124, 125 memory module product description 2 removal 60 spare part numbers 22, 39, 60 memory module compartment 16 memory module compartment cover illustrated 30 removal 60 memory test 108 microphone locations 8 product description 4 microphone jack location 13 pin assignments 147 Mini Card module...
Service Guide
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removal 102 spare part numbers 20, 38, 39, 102 Processor C4 State 107 product description audio 4 chipset 1 display panel 2 docking support 5 Ethernet 4 external media cards 5 graphics 2 hard drives 3 keyboard 6 memory module 2 microphone 4 modem 4 operating system 6 optical drives 3 pointing device 6 ports 5 power requirements 6 processors 1 product name 1 security 6 serviceability 6 TV tuner 5 webcam 4 wireless 4 product name 1 R rear components 14 recovering a program or driver 142 recovering from the dedicated recovery partition 146 recovering from the recovery discs 146 recovery 146 ...
removal 102 spare part numbers 20, 38, 39, 102 Processor C4 State 107 product description audio 4 chipset 1 display panel 2 docking support 5 Ethernet 4 external media cards 5 graphics 2 hard drives 3 keyboard 6 memory module 2 microphone 4 modem 4 operating system 6 optical drives 3 pointing device 6 ports 5 power requirements 6 processors 1 product name 1 security 6 serviceability 6 TV tuner 5 webcam 4 wireless 4 product name 1 R rear components 14 recovering a program or driver 142 recovering from the dedicated recovery partition 146 recovering from the recovery discs 146 recovery 146 ...
