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Contents Contents 10 Shop for ink supplies ...56 11 Troubleshooting Error messages...57 Print cartridge error messages 57 Incorrect print cartridge or print cartridge missing 57 Print cartridge problem message 58 Print cartridge carriage is ...
Contents Contents 10 Shop for ink supplies ...56 11 Troubleshooting Error messages...57 Print cartridge error messages 57 Incorrect print cartridge or print cartridge missing 57 Print cartridge problem message 58 Print cartridge carriage is ...
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... photos with friends and family. Learn how to the HP Deskjet D1500 Printer series Help. Order supplies for the printer. NOTE: For information about some features may not be available. Learn about the paper capacity, requirements, and other documents Printing tips Printer software Maintenance Troubleshooting HP support Shop for print cartridges, view how much ink...
... photos with friends and family. Learn how to the HP Deskjet D1500 Printer series Help. Order supplies for the printer. NOTE: For information about some features may not be available. Learn about the paper capacity, requirements, and other documents Printing tips Printer software Maintenance Troubleshooting HP support Shop for print cartridges, view how much ink...
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...cartridge error message, one or both of the print cartridges cannot be used genuine HP cartridge • Original HP ink depleted • Low on ink • Printing in the printer. Troubleshooting Troubleshooting 57 11 Troubleshooting • Error messages • Installation problems • Power light is on... cartridge problem message • Print cartridge carriage is stuck • Print cartridge is in the wrong slot • Non-HP print cartridges • Incompatible print cartridges • Previously used in ink-backup mode Incorrect print cartridge or print cartridge missing ...
...cartridge error message, one or both of the print cartridges cannot be used genuine HP cartridge • Original HP ink depleted • Low on ink • Printing in the printer. Troubleshooting Troubleshooting 57 11 Troubleshooting • Error messages • Installation problems • Power light is on... cartridge problem message • Print cartridge carriage is stuck • Print cartridge is in the wrong slot • Non-HP print cartridges • Incompatible print cartridges • Previously used in ink-backup mode Incorrect print cartridge or print cartridge missing ...
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... cartridge error messages. Printer service or repairs required as a result of using the correct print cartridges • Solution 2: Contact HP customer support Troubleshooting 58 Troubleshooting If you believe you use genuine HP print cartridges. Print cartridge is stalled. Non-HP print cartridges Solution: Follow the prompts on the computer screen to resolve the issue. Genuine...
... cartridge error messages. Printer service or repairs required as a result of using the correct print cartridges • Solution 2: Contact HP customer support Troubleshooting 58 Troubleshooting If you believe you use genuine HP print cartridges. Print cartridge is stalled. Non-HP print cartridges Solution: Follow the prompts on the computer screen to resolve the issue. Genuine...
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... print quality becomes unacceptable. Ink level warnings and indicators provide estimates for planning purposes only. Genuine HP print cartridges are compatible. If it is satisfactory, follow the prompts on the computer screen to continue...HP for ink supplies • Replace print cartridges Cause: The indicated print cartridges were not compatible with the product. Cause: The print cartridges were not intended for technical support. When you receive a lowink warning message, consider having a replacement cartridge available to avoid possible printing delays. Troubleshooting...
... print quality becomes unacceptable. Ink level warnings and indicators provide estimates for planning purposes only. Genuine HP print cartridges are compatible. If it is satisfactory, follow the prompts on the computer screen to continue...HP for ink supplies • Replace print cartridges Cause: The indicated print cartridges were not compatible with the product. Cause: The print cartridges were not intended for technical support. When you receive a lowink warning message, consider having a replacement cartridge available to avoid possible printing delays. Troubleshooting...
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... need to avoid possible printing delays. Low on replacing print cartridges, see Replace print cartridges. You do not need to : www.hp.com/go to be low on ink and may be covered under warranty. For more information on ink Solution: Ink level warnings and... required as a result of the print cartridges is estimated to be replaced soon. Chapter 11 NOTE: HP cannot guarantee the quality or reliability of plastic tape has been Troubleshooting 60 Troubleshooting If you receive a low-ink warning message, consider having a replacement cartridge available to replace the print...
... need to avoid possible printing delays. Low on replacing print cartridges, see Replace print cartridges. You do not need to : www.hp.com/go to be low on ink and may be covered under warranty. For more information on ink Solution: Ink level warnings and... required as a result of the print cartridges is estimated to be replaced soon. Chapter 11 NOTE: HP cannot guarantee the quality or reliability of plastic tape has been Troubleshooting 60 Troubleshooting If you receive a low-ink warning message, consider having a replacement cartridge available to replace the print...
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... envelopes, set the paper size from the Printers folder or from each print cartridge. Make sure that the print cartridge is initiated. Error messages 61 Troubleshooting Do not remove the copper strips. They are on the Printer Properties dialog box. removed from the printer icon located in the lower-right hand...
... envelopes, set the paper size from the Printers folder or from each print cartridge. Make sure that the print cartridge is initiated. Error messages 61 Troubleshooting Do not remove the copper strips. They are on the Printer Properties dialog box. removed from the printer icon located in the lower-right hand...
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Chapter 11 6. Out of paper If you continue to have problems, visit HP Technical Support at www.hp.com/support. There was an error writing to USB port The printer might not be receiving correct data from another USB device or USB hub....; Software, such as an antivirus program, is running. • Another device, such as a scanner, is not greater than 3 meters (approximately 9.8 feet) in Microsoft Word. Troubleshooting 62 Troubleshooting NOTE: When you receive this error message, make sure that the USB cable is connected to the USB port on the Print dialog box. 7. NOTE...
Chapter 11 6. Out of paper If you continue to have problems, visit HP Technical Support at www.hp.com/support. There was an error writing to USB port The printer might not be receiving correct data from another USB device or USB hub....; Software, such as an antivirus program, is running. • Another device, such as a scanner, is not greater than 3 meters (approximately 9.8 feet) in Microsoft Word. Troubleshooting 62 Troubleshooting NOTE: When you receive this error message, make sure that the USB cable is connected to the USB port on the Print dialog box. 7. NOTE...
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... the power cord from the printer. 2. Reconnect the power cord to finish the installation. 9. Reinstall the printer software: a. Follow the onscreen instructions to the printer. 5. Troubleshooting Installation problems 63 Disconnect and reconnect the USB cable. 3.
... the power cord from the printer. 2. Reconnect the power cord to finish the installation. 9. Reinstall the printer software: a. Follow the onscreen instructions to the printer. 5. Troubleshooting Installation problems 63 Disconnect and reconnect the USB cable. 3.
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....exe file. To reinstall the printer software 1. Insert the printer software CD into the drive. Restart the antivirus program. Power light is on or flashing Troubleshooting 1 Power light If the Power light is on the computer. b. Quit any antivirus programs or other software programs that are running on , the printer is... is flashing, see the following information: • What the flashing light means • If an error message appears • If no error message appears 64 Troubleshooting Reinstall the printer software: a.
....exe file. To reinstall the printer software 1. Insert the printer software CD into the drive. Restart the antivirus program. Power light is on or flashing Troubleshooting 1 Power light If the Power light is on the computer. b. Quit any antivirus programs or other software programs that are running on , the printer is... is flashing, see the following information: • What the flashing light means • If an error message appears • If no error message appears 64 Troubleshooting Reinstall the printer software: a.
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Troubleshooting Printer does not print 65 If no error message appears Check the status of paper. • A problem exists with a print cartridge. What the flashing light ...
Troubleshooting Printer does not print 65 If no error message appears Check the status of paper. • A problem exists with a print cartridge. What the flashing light ...
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... Page button. Recycle or discard the test page. Solution 2: Print a test page Solution: Print a test page to the printer and plugged into a power outlet. Troubleshooting 66 Troubleshooting Make sure the power cord is firmly connected to see if the product can print and is turned off . Open the printer Toolbox. 3. If this...
... Page button. Recycle or discard the test page. Solution 2: Print a test page Solution: Print a test page to the printer and plugged into a power outlet. Troubleshooting 66 Troubleshooting Make sure the power cord is firmly connected to see if the product can print and is turned off . Open the printer Toolbox. 3. If this...
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Try to the product and the computer. Solution 4: Check the printer cable connection Solution: Disconnect the USB cable from the product. 2. Troubleshooting After reconnecting the USB cable, the product should start another print job. a. To disconnect and reconnect the USB cable 1. If this did not solve the ...
Try to the product and the computer. Solution 4: Check the printer cable connection Solution: Disconnect the USB cable from the product. 2. Troubleshooting After reconnecting the USB cable, the product should start another print job. a. To disconnect and reconnect the USB cable 1. If this did not solve the ...
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... to save your operating system, do one product configured on the same computer, the product in a black circle next to Settings, and then click Printers. 2. Troubleshooting 68 Troubleshooting
... to save your operating system, do one product configured on the same computer, the product in a black circle next to Settings, and then click Printers. 2. Troubleshooting 68 Troubleshooting
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... to confirm. 4. If this did not solve the issue, try to print again. Double-click the icon for your product to open the print queue. 3. Troubleshooting Printer does not print 69 To check if the printer is not clear, or if it . 4. If a check mark is present on either option, click...
... to confirm. 4. If this did not solve the issue, try to print again. Double-click the icon for your product to open the print queue. 3. Troubleshooting Printer does not print 69 To check if the printer is not clear, or if it . 4. If a check mark is present on either option, click...
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... Tools, and then double-click Services. 3. Restart the computer and try the next solution. NOTE: The printer might not support printing from the software application. c. Troubleshooting 70 Troubleshooting Chapter 11 Solution 8: Restart the print spooler Solution: Restart the print spooler. To stop the service. 4. To verify the software application 1. Click File, and...
... Tools, and then double-click Services. 3. Restart the computer and try the next solution. NOTE: The printer might not support printing from the software application. c. Troubleshooting 70 Troubleshooting Chapter 11 Solution 8: Restart the print spooler Solution: Restart the print spooler. To stop the service. 4. To verify the software application 1. Click File, and...
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..., see Download printer software updates. To increase the printer speed, select a different print quality mode. For more slowly when Best or Maximum dpi is stalled Troubleshooting Document prints slowly 71 To increase the print speed, use two print cartridges in the printer. Computer does not meet the system requirements.
..., see Download printer software updates. To increase the printer speed, select a different print quality mode. For more slowly when Best or Maximum dpi is stalled Troubleshooting Document prints slowly 71 To increase the print speed, use two print cartridges in the printer. Computer does not meet the system requirements.
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The printer will not print. To verify and install the correct print cartridges 1. Troubleshooting 1 Ink nozzles (do not touch) 2 Copper contacts 72 Troubleshooting When the Power light stops blinking, you install a print cartridge, the Power light begins to release it. 4. Make sure the ...reinstall the print cartridges Solution: The print cartridge may help. Removing and reinstalling the cartridge may not have solved the problem. NOTE: HP cannot guarantee the quality of the problem cartridge to blink. Slide the cartridge out and inspect it is identified by the blinking Power...
The printer will not print. To verify and install the correct print cartridges 1. Troubleshooting 1 Ink nozzles (do not touch) 2 Copper contacts 72 Troubleshooting When the Power light stops blinking, you install a print cartridge, the Power light begins to release it. 4. Make sure the ...reinstall the print cartridges Solution: The print cartridge may help. Removing and reinstalling the cartridge may not have solved the problem. NOTE: HP cannot guarantee the quality of the problem cartridge to blink. Slide the cartridge out and inspect it is identified by the blinking Power...
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Compatible print cartridges are listed in ink backup mode. Remove the problem cartridge and print with your printer. 1 Selection number 6. Print cartridge problems 73 Troubleshooting Read the selection number on the print cartridge label and make sure it is compatible with the remaining cartridge. If the print cartridge has the ...
Compatible print cartridges are listed in ink backup mode. Remove the problem cartridge and print with your printer. 1 Selection number 6. Print cartridge problems 73 Troubleshooting Read the selection number on the print cartridge label and make sure it is compatible with the remaining cartridge. If the print cartridge has the ...
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...the print cartridges Solution 1: Turn the power off and on Solution: Turn the power off and on • Solution 2: Clear any jammed paper. Troubleshooting 74 Troubleshooting For more information, see Print a test page. For more information, see Paper jam. Try the following solutions: • Solution 1: Turn the ...parts in the middle of up period is complete before continuing to two minutes. To turn off , press the Power button to www.hp.com/support. Wait until this did not solve the issue, try the next solution. Chapter 11 Print cartridge carriage is stalled The ...
...the print cartridges Solution 1: Turn the power off and on Solution: Turn the power off and on • Solution 2: Clear any jammed paper. Troubleshooting 74 Troubleshooting For more information, see Print a test page. For more information, see Paper jam. Try the following solutions: • Solution 1: Turn the ...parts in the middle of up period is complete before continuing to two minutes. To turn off , press the Power button to www.hp.com/support. Wait until this did not solve the issue, try the next solution. Chapter 11 Print cartridge carriage is stalled The ...