Getting Started Guide
Page 1
... Windows users: You can also use the printer software CD. Scan to begin printer setup. 2. Activate: Create an account; Standard data rates may apply. download and install the HP printer software or the HP All-in your language. •• Mac: Open the Documents folder located at the top-level of Conformity: www.hp.eu/certificates. Declaration of the software installer. Note to finish setup. Learn about product features, printing, troubleshooting, and support. In the Help Viewer window, click Help...
... Windows users: You can also use the printer software CD. Scan to begin printer setup. 2. Activate: Create an account; Standard data rates may apply. download and install the HP printer software or the HP All-in your language. •• Mac: Open the Documents folder located at the top-level of Conformity: www.hp.eu/certificates. Declaration of the software installer. Note to finish setup. Learn about product features, printing, troubleshooting, and support. In the Help Viewer window, click Help...
Getting Started Guide
Page 3
... button will be lit white. 3. Do not connect the USB cable until you are still unable to print, or the software installation fails: 1. In System Preferences, click Printers & Scanners (Print & Fax in OS X v10.8 Mountain Lion and OS X v10.9 Mavericks). 2. If you want to use to fix common printer problems. Windows Make sure that your printer has a check mark in and turn on -screen instructions to your computer through USB, disconnect the printer from the menu. If the printer...
... button will be lit white. 3. Do not connect the USB cable until you are still unable to print, or the software installation fails: 1. In System Preferences, click Printers & Scanners (Print & Fax in OS X v10.8 Mountain Lion and OS X v10.9 Mavericks). 2. If you want to use to fix common printer problems. Windows Make sure that your printer has a check mark in and turn on -screen instructions to your computer through USB, disconnect the printer from the menu. If the printer...
Getting Started Guide
Page 4
... troubleshoot networking problems. If connecting your printer to the network was unsuccessful •• Confirm that were performed, to help ? If your printer cannot be found, temporarily disable your printer control panel, touch (Wireless). 2. and resolve security software issues. To download this order: router first, then printer, and then computer. Touch Print Reports, and then touch Wireless Test Report. See the Diagnostics Results section for the Wireless option. •• Confirm that the printer is currently connected...
... troubleshoot networking problems. If connecting your printer to the network was unsuccessful •• Confirm that were performed, to help ? If your printer cannot be found, temporarily disable your printer control panel, touch (Wireless). 2. and resolve security software issues. To download this order: router first, then printer, and then computer. Touch Print Reports, and then touch Wireless Test Report. See the Diagnostics Results section for the Wireless option. •• Confirm that the printer is currently connected...
Getting Started Guide
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... change the software connection to a new wireless network or hotspot. Follow the on the printer display, touch (Wi-Fi Direct). If you want to print with access to the printer's network in a private environment, whether in Applications/HP to change from a USB connection to a wireless connection First make sure that you have access to the printer. If you normally do not support Wi-Fi Direct: From the mobile device, connect to print wirelessly without an administrator password; To use...
... change the software connection to a new wireless network or hotspot. Follow the on the printer display, touch (Wi-Fi Direct). If you want to print with access to the printer's network in a private environment, whether in Applications/HP to change from a USB connection to a wireless connection First make sure that you have access to the printer. If you normally do not support Wi-Fi Direct: From the mobile device, connect to print wirelessly without an administrator password; To use...
User Guide
Page 4
...-cartridge mode ...52 Cartridge warranty information ...53 Anonymous usage information storage ...54 Tips for working with cartridges ...55 7 Connect Your Printer ...56 Set up the printer for wireless communication 57 Change network settings ...61 Advanced printer management tools (for networked printers 62 Tips for setting up and using a networked printer 64 8 Solve a problem ...65 Jams and paper-feed issues ...66 Ink cartridge issues ...71 Printing issues ...73 Copy issues ...81 Scan issues ...82 Network and connection issues ...83 Printer hardware issues ...85 HP support...
...-cartridge mode ...52 Cartridge warranty information ...53 Anonymous usage information storage ...54 Tips for working with cartridges ...55 7 Connect Your Printer ...56 Set up the printer for wireless communication 57 Change network settings ...61 Advanced printer management tools (for networked printers 62 Tips for setting up and using a networked printer 64 8 Solve a problem ...65 Jams and paper-feed issues ...66 Ink cartridge issues ...71 Printing issues ...73 Copy issues ...81 Scan issues ...82 Network and connection issues ...83 Printer hardware issues ...85 HP support...
User Guide
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... check wireless status and change wireless settings. You do not need to access and print information from the web, such as coupons, coloring pages, puzzles, and more. ENWW Control panel and status lights 7 Setup : Opens the Setup menu where you receive a lowink warning message, consider having a replacement cartridge available to perform maintenance functions. Wireless icon: Opens the Wireless Summary menu where you can configure some of the printer environmental features. You can view and print photos, or reprint a printed photo. Displays a warning symbol if the ink...
... check wireless status and change wireless settings. You do not need to access and print information from the web, such as coupons, coloring pages, puzzles, and more. ENWW Control panel and status lights 7 Setup : Opens the Setup menu where you receive a lowink warning message, consider having a replacement cartridge available to perform maintenance functions. Wireless icon: Opens the Wireless Summary menu where you can configure some of the printer environmental features. You can view and print photos, or reprint a printed photo. Displays a warning symbol if the ink...
User Guide
Page 32
... change default print settings, click Print & Scan , and then click Set Preferences in the Advanced Options dialog box. Use clean and flat paper of paper loaded in the paper tray to print envelopes from the Home screen. Click here to go online for more information. Make sure only one type of the following to go online for ink and paper ● Use original HP cartridges. Tips for printing from the Paper Size drop-down list in the printer software. Make sure the paperwidth guides do...
... change default print settings, click Print & Scan , and then click Set Preferences in the Advanced Options dialog box. Use clean and flat paper of paper loaded in the paper tray to print envelopes from the Home screen. Click here to go online for more information. Make sure only one type of the following to go online for ink and paper ● Use original HP cartridges. Tips for printing from the Paper Size drop-down list in the printer software. Make sure the paperwidth guides do...
User Guide
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... white document using only black ink, choose the Paper Type/Quality from the popup menu and choose Grayscale from the Color pop-up menu. If you believe you easily produce great results, time after time. You do not need to replace the cartridges until print quality becomes unacceptable. ● Software settings selected in lower left corner of the paper. Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to copying...
... white document using only black ink, choose the Paper Type/Quality from the popup menu and choose Grayscale from the Color pop-up menu. If you believe you easily produce great results, time after time. You do not need to replace the cartridges until print quality becomes unacceptable. ● Software settings selected in lower left corner of the paper. Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to copying...
User Guide
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..., contact your network uses proxy settings, follow the on -screen instructions to set up Web Services using the printer control panel 1. To set up a proxy server. NOTE: If prompted for and install printer updates. When the printer is connected to set up Web Services using the embedded web server 1. Open the HP printer software. NOTE: If prompted for and install product updates. In the Auto Update screen, touch Yes to allow the printer to finish the setup. To set up a proxy server. In the Web Services Settings section, click Setup , click Continue...
..., contact your network uses proxy settings, follow the on -screen instructions to set up Web Services using the printer control panel 1. To set up a proxy server. NOTE: If prompted for and install printer updates. When the printer is connected to set up Web Services using the embedded web server 1. Open the HP printer software. NOTE: If prompted for and install product updates. In the Auto Update screen, touch Yes to allow the printer to finish the setup. To set up a proxy server. In the Web Services Settings section, click Setup , click Continue...
User Guide
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... options used. ● Free product updates are provided with HP ePrint. b. Print with HP ePrint HP ePrint is a free service from HP that allows you to print to your printer when you enable Web Services. The printer's email address appears in the "To" field. As with any additional email addresses in the "To" or "Cc" fields. Just send your documents and photos to the email address assigned to your HP ePrint-enabled printer anywhere you can check the print status on . Create a new email...
... options used. ● Free product updates are provided with HP ePrint. b. Print with HP ePrint HP ePrint is a free service from HP that allows you to print to your printer when you enable Web Services. The printer's email address appears in the "To" field. As with any additional email addresses in the "To" or "Cc" fields. Just send your documents and photos to the email address assigned to your HP ePrint-enabled printer anywhere you can check the print status on . Create a new email...
User Guide
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... Email or Auto-login, depending upon how you want the printer to enter your email address, and then touch Done. 4. Touch Start Scan . For documents, continue with the given PIN codes, and then scan and email your scan type by touching Photo or Document. 9. This section contains the following topics: ● Set up Scan to Email ● Use Scan to Email ● Change account settings Set up Scan to Email To set up Scan to scan options, if needed. 5. On the Welcome screen...
... Email or Auto-login, depending upon how you want the printer to enter your email address, and then touch Done. 4. Touch Start Scan . For documents, continue with the given PIN codes, and then scan and email your scan type by touching Photo or Document. 9. This section contains the following topics: ● Set up Scan to Email ● Use Scan to Email ● Change account settings Set up Scan to Email To set up Scan to scan options, if needed. 5. On the Welcome screen...
User Guide
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... the printer software (Windows) 1. Select the HP DeskJet Ink Advantage 5640 series from the list of devices at the top level of the hard disk. 2. The estimated ink levels appear. 4. When you have to the Information and Support pane. In addition, some residual ink is unacceptable. Check the estimated ink levels To check the estimated ink levels from the printer control panel ▲ From the Home screen, touch the (Ink icon) to avoid possible printing...
... the printer software (Windows) 1. Select the HP DeskJet Ink Advantage 5640 series from the list of devices at the top level of the hard disk. 2. The estimated ink levels appear. 4. When you have to the Information and Support pane. In addition, some residual ink is unacceptable. Check the estimated ink levels To check the estimated ink levels from the printer control panel ▲ From the Home screen, touch the (Ink icon) to avoid possible printing...
User Guide
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... left corner of the hard disk. 2. Locate the cartridge number on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the HP DeskJet Ink Advantage 5640 series, go to the Information and Support pane. Open HP Utility. NOTE: Ordering ink cartridges online is located inside the cartridge access door. Click All Settings to return to www...
... left corner of the hard disk. 2. Locate the cartridge number on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the HP DeskJet Ink Advantage 5640 series, go to the Information and Support pane. Open HP Utility. NOTE: Ordering ink cartridges online is located inside the cartridge access door. Click All Settings to return to www...
User Guide
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... install the printer software using the HP Wi-Fi Direct connection. When the Connection Options software screen appears, select Wireless. Make sure you have turned on Wi-Fi Direct on -screen instructions. 5. b. Click here for online troubleshooting for Wi-Fi Direct, or for reference type variable.varref, ID was not found! DeskJet IA 5640 (where ** are the unique characters to your printer. a. Select your HP printer software from a wireless-capable computer (OS X) 1. Print your operating system, click ERROR...
... install the printer software using the HP Wi-Fi Direct connection. When the Connection Options software screen appears, select Wireless. Make sure you have turned on Wi-Fi Direct on -screen instructions. 5. b. Click here for online troubleshooting for Wi-Fi Direct, or for reference type variable.varref, ID was not found! DeskJet IA 5640 (where ** are the unique characters to your printer. a. Select your HP printer software from a wireless-capable computer (OS X) 1. Print your operating system, click ERROR...
User Guide
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... -screen instructions. Load letter or A4 unused plain white paper into the paper tray. From the printer control panel, touch Setup . In the printer software, click Print & Scan and then click Maintain Your Printer to open the printer software: c. Load letter or A4 unused plain white paper into the input tray. Touch Print Quality Report. 6. If cleaning the printhead does not solve the problem, contact HP support. 5. Print a diagnostics page if the cartridges are seeing streaks in the color and black boxes, or no ink...
... -screen instructions. Load letter or A4 unused plain white paper into the paper tray. From the printer control panel, touch Setup . In the printer software, click Print & Scan and then click Maintain Your Printer to open the printer software: c. Load letter or A4 unused plain white paper into the input tray. Touch Print Quality Report. 6. If cleaning the printhead does not solve the problem, contact HP support. 5. Print a diagnostics page if the cartridges are seeing streaks in the color and black boxes, or no ink...
User Guide
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... print cartridges automatically. Make sure you are low on ink. 4. b. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the window. Select the HP DeskJet Ink Advantage 5640 series from the list of devices at the left of the hard disk. d. Click Align. Click Align and follow the on -screen instructions. Print a test page. To print a test page a. Load Letter or A4 plain, white paper in the paper tray. Open HP Utility. Select the HP DeskJet Ink Advantage 5640 series from the software...
... print cartridges automatically. Make sure you are low on ink. 4. b. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the window. Select the HP DeskJet Ink Advantage 5640 series from the list of devices at the left of the hard disk. d. Click Align. Click Align and follow the on -screen instructions. Print a test page. To print a test page a. Load Letter or A4 plain, white paper in the paper tray. Open HP Utility. Select the HP DeskJet Ink Advantage 5640 series from the software...
User Guide
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... HP DeskJet Ink Advantage 5640 series from the list of devices at the top level of the window. Click Clean, and follow the on -screen instructions. If print quality problems persist after you complete cleaning, try using the Clean Ink Smear function from the HP printer software or embedded web server (EWS). NOTE: You can also do the same from the printer display. To automatically clean the print head a. NOTE: HP Utility is located in the Hewlett-Packard folder in the paper tray...
... HP DeskJet Ink Advantage 5640 series from the list of devices at the top level of the window. Click Clean, and follow the on -screen instructions. If print quality problems persist after you complete cleaning, try using the Clean Ink Smear function from the HP printer software or embedded web server (EWS). NOTE: You can also do the same from the printer display. To automatically clean the print head a. NOTE: HP Utility is located in the Hewlett-Packard folder in the paper tray...
User Guide
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... Use an HP online troubleshooting wizard The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network key). Troubleshoot a firewall or antivirus issue, if you suspect that it is a utility that will try to the printer. From the Home screen, touch (Wireless) and then touch (Settings). 2. Fix wireless connection Choose one of the following troubleshooting options. and then touch Display Network Configuration or Print Wireless Test Report. Find network settings for wireless troubleshooting Check the network configuration...
... Use an HP online troubleshooting wizard The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network key). Troubleshoot a firewall or antivirus issue, if you suspect that it is a utility that will try to the printer. From the Home screen, touch (Wireless) and then touch (Settings). 2. Fix wireless connection Choose one of the following troubleshooting options. and then touch Display Network Configuration or Print Wireless Test Report. Find network settings for wireless troubleshooting Check the network configuration...
User Guide
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... solve the problem, contact HP support. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is only available in some languages. Go to release the tray extender. 3. This website provides information and utilities that can extract it manually. 1. Remove the output tray from the printer. 2. The application is connected firmly to diagnose and automatically fix printing, scanning, and copying issues. Printer hardware issues...
... solve the problem, contact HP support. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is only available in some languages. Go to release the tray extender. 3. This website provides information and utilities that can extract it manually. 1. Remove the output tray from the printer. 2. The application is connected firmly to diagnose and automatically fix printing, scanning, and copying issues. Printer hardware issues...
User Guide
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... about future operating system releases and support, visit the HP online support website at www.hp.com/support . Print specifications ● Print speeds vary according to the complexity of gray) ● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) ● Supported File Types: BMP, JPEG, PNG, TIFF, PDF ● Twain Version: 1.9 ENWW Specifications 91 For more product specifications, see the Product Data Sheet at www.hp.com/support . System requirements Software and...
... about future operating system releases and support, visit the HP online support website at www.hp.com/support . Print specifications ● Print speeds vary according to the complexity of gray) ● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) ● Supported File Types: BMP, JPEG, PNG, TIFF, PDF ● Twain Version: 1.9 ENWW Specifications 91 For more product specifications, see the Product Data Sheet at www.hp.com/support . System requirements Software and...