HP Designjet 5000 series printer - User's Guide
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.... There has been an error processing a PostScript image, the rest of the job will be cancelled and the print will be because the firmware/software you are using. Procedure This may be deleted. See Upgrading Your Printer See Media Profile Downloading for a specific media. Try load a... that the PostScript driver is not compatible with your printer. Please wait. Delete media profile? Edge not found. You are downloading new firmware and the action has been cancelled. Error processing job Flushing rest of the lens cover is dirty. Introduction Media & Ink Solutions Front-...
.... There has been an error processing a PostScript image, the rest of the job will be cancelled and the print will be because the firmware/software you are using. Procedure This may be deleted. See Upgrading Your Printer See Media Profile Downloading for a specific media. Try load a... that the PostScript driver is not compatible with your printer. Please wait. Delete media profile? Edge not found. You are downloading new firmware and the action has been cancelled. Error processing job Flushing rest of the lens cover is dirty. Introduction Media & Ink Solutions Front-...
HP Designjet 5000 series printer - User's Guide
Page 218
... installs them to time there will be downloaded from Hewlett-Packard. System Maintenance Application When you need them. For the latest firmware, go to a type of software which runs the functions of your printer. System Software upgrades increase your printers functionality and enhances... printer already possess. The System Maintenance Application is supplied on a CD-ROM which is the name given to http//www.hp.com/go/ designjet. Introduction Media & Ink Solutions Page Format Image Appearance Upgrading Your Printer Front-Panel Printer Options Other Page Size in the...
... installs them to time there will be downloaded from Hewlett-Packard. System Maintenance Application When you need them. For the latest firmware, go to a type of software which runs the functions of your printer. System Software upgrades increase your printers functionality and enhances... printer already possess. The System Maintenance Application is supplied on a CD-ROM which is the name given to http//www.hp.com/go/ designjet. Introduction Media & Ink Solutions Page Format Image Appearance Upgrading Your Printer Front-Panel Printer Options Other Page Size in the...
Service Manual
Page 5
... and Scan-Axis Problems 1-20 Media-Axis Problems 1-20 Electronics Problems 1-21 Language Selection is blocked in different HP DesignJet Printers 1-11 Banding at variable extreme environmental conditions 1-12 Banding with unsupported Media 1-12 Banding due to Ink Cartridge...on part of Contents 1 Troubleshooting 1-1 Introduction 1-2 Phone Support 1-2 Which Firmware Version Relates to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 3
... and Scan-Axis Problems 1-20 Media-Axis Problems 1-20 Electronics Problems 1-21 Language Selection is blocked in different HP DesignJet Printers 1-11 Banding at variable extreme environmental conditions 1-12 Banding with unsupported Media 1-12 Banding due to Ink Cartridge...on part of Contents 1 Troubleshooting 1-1 Introduction 1-2 Phone Support 1-2 Which Firmware Version Relates to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 3
Service Manual
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... 9-6 Roller Lubrification Kit 9-7 Slider Rods Lubrification Kit 9-8 Cleaning the Platen 9-9 Moisture on the Printer 9-10 Noisy Carriage Bushing 9-10 Belt Swelling 9-10 General Cleaning 9-10 Firmware Upgrade 9-11 Functional Overview 10-1 Introduction 10-2 Electrical System 10-2 Front Panel 10-3 Scan Axis 10-3 Paper Axis 10-4 Ink Delivery System (IDS) 10-5 Ink...-8 Service Station 10-9 Print Head Cleaner (PHC) 10-9 Printer Specifications 10-10 Printable Area 10-13 Interface Specifications 10-13 Glossary Index Table of Contents HP DesignJet 5000 Series Printers Service Manual 9
... 9-6 Roller Lubrification Kit 9-7 Slider Rods Lubrification Kit 9-8 Cleaning the Platen 9-9 Moisture on the Printer 9-10 Noisy Carriage Bushing 9-10 Belt Swelling 9-10 General Cleaning 9-10 Firmware Upgrade 9-11 Functional Overview 10-1 Introduction 10-2 Electrical System 10-2 Front Panel 10-3 Scan Axis 10-3 Paper Axis 10-4 Ink Delivery System (IDS) 10-5 Ink...-8 Service Station 10-9 Print Head Cleaner (PHC) 10-9 Printer Specifications 10-10 Printable Area 10-13 Interface Specifications 10-13 Glossary Index Table of Contents HP DesignJet 5000 Series Printers Service Manual 9
Service Manual
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...Firmware Upgrade Does Not Work Through the Parallel Port 1-23 Typical Failures After Exchanging the Ink Tubes 1-24 Solving Media-Handling Problems 1-25 How to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000... Series Printers Service Manual 1-1 Remove media" 1-16 User message "Warning: Incorrect type of plots on paper based media 1-15 Drying Time Too Long for HP Studio Canvas 1-16 Media Skew when Printing a...
...Firmware Upgrade Does Not Work Through the Parallel Port 1-23 Typical Failures After Exchanging the Ink Tubes 1-24 Solving Media-Handling Problems 1-25 How to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000... Series Printers Service Manual 1-1 Remove media" 1-16 User message "Warning: Incorrect type of plots on paper based media 1-15 Drying Time Too Long for HP Studio Canvas 1-16 Media Skew when Printing a...
Service Manual
Page 14
...and the firmware version as well as the status of system error codes and their respective descriptions and recommended corrective actions. If you have an error code which is not documented in the User's Printer Setup ⇒ Utilities ⇒ Statistics menu). 1-2 HP DesignJet 5000 Series Printers... will guide you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. This firmware revision allows the Printers to Which Ink System A.01.XX - Which Firmware Version Relates to use Imaging Inks. NOTE NOTE Troubleshooting System Error Codes...
...and the firmware version as well as the status of system error codes and their respective descriptions and recommended corrective actions. If you have an error code which is not documented in the User's Printer Setup ⇒ Utilities ⇒ Statistics menu). 1-2 HP DesignJet 5000 Series Printers... will guide you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. This firmware revision allows the Printers to Which Ink System A.01.XX - Which Firmware Version Relates to use Imaging Inks. NOTE NOTE Troubleshooting System Error Codes...
Service Manual
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... alphanumeric characters [XXXXXXX]. Self Diagnostic Errors Chapter 4 - When reporting the error, have the following information ready: n Which firmware revision the Printer is not documented in this Service Manual or you have an error code which you cannot resolve, then report... frontpanel selection, driver or RIP configuration or mechanical problems. For information on solving Image Quality problems see Chapter 6, Print Quality. 1-4 HP DesignJet 5000 Series Printers Service Manual Self Diagnostic error codes consist of a four digit number [XXXX]. n The complete error number. This will...
... alphanumeric characters [XXXXXXX]. Self Diagnostic Errors Chapter 4 - When reporting the error, have the following information ready: n Which firmware revision the Printer is not documented in this Service Manual or you have an error code which you cannot resolve, then report... frontpanel selection, driver or RIP configuration or mechanical problems. For information on solving Image Quality problems see Chapter 6, Print Quality. 1-4 HP DesignJet 5000 Series Printers Service Manual Self Diagnostic error codes consist of a four digit number [XXXX]. n The complete error number. This will...
Service Manual
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... become raised, causing the Printhead to crash against the media. HP DesignJet 5000 Series Printers Service Manual 1-11 This causes two main problems: 1. n Change the paper margins to "Extended" in the Printer Setup menu/Page Format/Margins or in the borders - n Upgrade the Firmware ⇒ Page 9-11. 2. Cockling within the print, the media starts...
... become raised, causing the Printhead to crash against the media. HP DesignJet 5000 Series Printers Service Manual 1-11 This causes two main problems: 1. n Change the paper margins to "Extended" in the Printer Setup menu/Page Format/Margins or in the borders - n Upgrade the Firmware ⇒ Page 9-11. 2. Cockling within the print, the media starts...
Service Manual
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.... This problem is selected on the front panel. HP DesignJet 5000 Series Printers Service Manual 1-19 n To re-activate the Cutter, print the Diagnostic Print again and this into consideration, when Canvas is solved in any A.02.xx firmware release. n Taking this time letting it is very...Printer was turned OFF in the Front Panel). The Printer hangs while cutting. In addition, when pressing any interruptions. As in all DesignJets, the Cutter can happen whenever the Diagnostic Print is nothing wrong with the cutter. 3. Thicker media or special media (such as Heavy...
.... This problem is selected on the front panel. HP DesignJet 5000 Series Printers Service Manual 1-19 n To re-activate the Cutter, print the Diagnostic Print again and this into consideration, when Canvas is solved in any A.02.xx firmware release. n Taking this time letting it is very...Printer was turned OFF in the Front Panel). The Printer hangs while cutting. In addition, when pressing any interruptions. As in all DesignJets, the Cutter can happen whenever the Diagnostic Print is nothing wrong with the cutter. 3. Thicker media or special media (such as Heavy...
Service Manual
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... with the new Line Sensor ID. 3. Printer unloads media (it . In the future, if the LED's are any A.02.xx firmware release. 1-20 HP DesignJet 5000 Series Printers Service Manual This problem is completed. When performing the Scan-Axis Calibration, the Printer asks for these Printheads). This can cause ... unloads the media) If the window was raised at exactly the same moment when the Printer moved the media (e.g. Line Sensor is a firmware bug. This is shown as "Not calibrated" in the Service Configuration Print. It is possible that the Line Sensor is calibrated even though...
... with the new Line Sensor ID. 3. Printer unloads media (it . In the future, if the LED's are any A.02.xx firmware release. 1-20 HP DesignJet 5000 Series Printers Service Manual This problem is completed. When performing the Scan-Axis Calibration, the Printer asks for these Printheads). This can cause ... unloads the media) If the window was raised at exactly the same moment when the Printer moved the media (e.g. Line Sensor is a firmware bug. This is shown as "Not calibrated" in the Service Configuration Print. It is possible that the Line Sensor is calibrated even though...
Service Manual
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... hang again, then the problem was initializing. The Printer hangs with a new I /O card and power ON the Printer again to the firmware for the UV inks (A.02.XX) when it works there. This problem is receiving data from an external RIP. xxxx, Boot ROM....again, replace the I /O card in any A.02.xx firmware release. 2. The cause for more than 5 minutes: "Initializing Please Wait, Code Rev. n If the Printer did not hang again, install the I /O card. NOTE Troubleshooting Electronics Problems 1. HP DesignJet 5000 Series Printers Service Manual 1-21 The Printer hangs at "...
... hang again, then the problem was initializing. The Printer hangs with a new I /O card and power ON the Printer again to the firmware for the UV inks (A.02.XX) when it works there. This problem is receiving data from an external RIP. xxxx, Boot ROM....again, replace the I /O card in any A.02.xx firmware release. 2. The cause for more than 5 minutes: "Initializing Please Wait, Code Rev. n If the Printer did not hang again, install the I /O card. NOTE Troubleshooting Electronics Problems 1. HP DesignJet 5000 Series Printers Service Manual 1-21 The Printer hangs at "...
Service Manual
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... If not, replace the ISS PCA ⇒ Page 8-86. This dry time will remain at the same time. Send the firmware through the parallel port. HP DesignJet 5000 Series Printers Service Manual 1-23 n To check the correct functioning of the print is solved in the Boot Menu. - Select ..."Upgrade Firmware" in any A.02.xx firmware release. NOTE NOTE Troubleshooting 3. n As an alternative solution, turn OFF the dry time, and ...
... If not, replace the ISS PCA ⇒ Page 8-86. This dry time will remain at the same time. Send the firmware through the parallel port. HP DesignJet 5000 Series Printers Service Manual 1-23 n To check the correct functioning of the print is solved in the Boot Menu. - Select ..."Upgrade Firmware" in any A.02.xx firmware release. NOTE NOTE Troubleshooting 3. n As an alternative solution, turn OFF the dry time, and ...
Service Manual
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...the general configuration of the Printer, for example, the part number, the manufacturing date or the number of the JetDirect Card. 1-38 HP DesignJet 5000 Series Printers Service Manual In this area you if a required calibration was triggered. Use the Arrow keys to scroll to maintenance, for ...can find information relating to "Service Config." In this area you can find information regarding the Printheads, for example, the firmware version, amount of memory installed or the capacity of Carriage cycles or the last System Error Code that have been used with Non...
...the general configuration of the Printer, for example, the part number, the manufacturing date or the number of the JetDirect Card. 1-38 HP DesignJet 5000 Series Printers Service Manual In this area you if a required calibration was triggered. Use the Arrow keys to scroll to maintenance, for ...can find information relating to "Service Config." In this area you can find information regarding the Printheads, for example, the firmware version, amount of memory installed or the capacity of Carriage cycles or the last System Error Code that have been used with Non...
Service Manual
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... 8 characters are zero [0000ZZZZ], this error code must be reported to the customer that you supply the full Error Code and the firmware version (displayed during the initialization process when powering ON the Printer or available in the User's Printer Setup ⇒ Utilities ⇒ Statistics... disappeared. The last four digits [ZZZZ] of System Error Codes and their respective descriptions and recommended corrective actions. HP DesignJet 5000 Series Printers Service Manual 2-3 When reporting the System Error Code, make sure that they should communicate to the iIPS Division Support.
... 8 characters are zero [0000ZZZZ], this error code must be reported to the customer that you supply the full Error Code and the firmware version (displayed during the initialization process when powering ON the Printer or available in the User's Printer Setup ⇒ Utilities ⇒ Statistics... disappeared. The last four digits [ZZZZ] of System Error Codes and their respective descriptions and recommended corrective actions. HP DesignJet 5000 Series Printers Service Manual 2-3 When reporting the System Error Code, make sure that they should communicate to the iIPS Division Support.
Service Manual
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... n Which firmware revision the Printer is using (name, version, etc.). System Error Codes If you have an error code which is using . When reporting the error, have an error which you cannot resolve, then report the error to troubleshoot the problem. 2-4 HP DesignJet 5000 Series Printers Service... Manual n The complete error number. If the Error Code reappears, then the Printer requires an on -site visit should still be planned to the HP Response Center or the nearest HP Support Office. Even though the ...
... n Which firmware revision the Printer is using (name, version, etc.). System Error Codes If you have an error code which is using . When reporting the error, have an error which you cannot resolve, then report the error to troubleshoot the problem. 2-4 HP DesignJet 5000 Series Printers Service... Manual n The complete error number. If the Error Code reappears, then the Printer requires an on -site visit should still be planned to the HP Response Center or the nearest HP Support Office. Even though the ...
Service Manual
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... problem. These errors also mean that the firmware has failed, but that appears in any A.02.xx firmware release. However, sometimes the same system error appears quite often or it still fails, report the error to the Ink Supplies, Electronics Module, etc. In this error. HP DesignJet 5000 Series Printers Service Manual 2-5 Corrective Action: Try...
... problem. These errors also mean that the firmware has failed, but that appears in any A.02.xx firmware release. However, sometimes the same system error appears quite often or it still fails, report the error to the Ink Supplies, Electronics Module, etc. In this error. HP DesignJet 5000 Series Printers Service Manual 2-5 Corrective Action: Try...
Service Manual
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n If the error does appear again, then power OFF the Printer, remove the I/O Card from the Printer, because the firmware tries to find the last media information in the Scan-Axis which stops the Carriage from side to check if it works. If the error ... that the IDS Crane is installed correctly on top of the Printer and power ON the Printer again. This error code should not appear again. 2-6 HP DesignJet 5000 Series Printers Service Manual n Check that the Carriage Cover is a problem with the I /O card in the second slot, then replace the I /O card also fails, replace...
n If the error does appear again, then power OFF the Printer, remove the I/O Card from the Printer, because the firmware tries to find the last media information in the Scan-Axis which stops the Carriage from side to check if it works. If the error ... that the IDS Crane is installed correctly on top of the Printer and power ON the Printer again. This error code should not appear again. 2-6 HP DesignJet 5000 Series Printers Service Manual n Check that the Carriage Cover is a problem with the I /O card in the second slot, then replace the I /O card also fails, replace...
Service Manual
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...not appear again. n Replace the Carriage Assembly ⇒ Page 8-46. Also, if you press any A.02.xx firmware release. n If the error still persists, perform the Service Station Calibration ⇒ Page 5-11. Corrective Action: ...HP DesignJet 5000 Series Printers Service Manual 2-7 Corrective Action: Try the following : n Remove the Printhead Cleaners and reinsert them again. System Error: ffff ffff 036e0136 Problem Description: This is connected correctly. n Replace the Trailing Cable ⇒ Page 8-36. System Error: ffff ffff 036000bd Problem Description: This firmware...
...not appear again. n Replace the Carriage Assembly ⇒ Page 8-46. Also, if you press any A.02.xx firmware release. n If the error still persists, perform the Service Station Calibration ⇒ Page 5-11. Corrective Action: ...HP DesignJet 5000 Series Printers Service Manual 2-7 Corrective Action: Try the following : n Remove the Printhead Cleaners and reinsert them again. System Error: ffff ffff 036e0136 Problem Description: This is connected correctly. n Replace the Trailing Cable ⇒ Page 8-36. System Error: ffff ffff 036000bd Problem Description: This firmware...
Service Manual
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... ⇒ Page 8-25. Corrective Action: Try the following : n Perform Backup EEROM ⇒ Page 4-31 and ALL calibrations. n Replace the Main PCA ⇒ Page 8-79. 2-14 HP DesignJet 5000 Series Printers Service Manual Power ON and check if the System Error Code has disappeared. Using this procedure you will be able to System Error.... n The Ink Leak Detector could have been triggered due to condensation in the Hard Disk Drive are not consistent with the ones required by the firmware.
... ⇒ Page 8-25. Corrective Action: Try the following : n Perform Backup EEROM ⇒ Page 4-31 and ALL calibrations. n Replace the Main PCA ⇒ Page 8-79. 2-14 HP DesignJet 5000 Series Printers Service Manual Power ON and check if the System Error Code has disappeared. Using this procedure you will be able to System Error.... n The Ink Leak Detector could have been triggered due to condensation in the Hard Disk Drive are not consistent with the ones required by the firmware.
Service Manual
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...The complete error number. Have the following : n Power OFF and ON using (name, version, etc.). 2-22 HP DesignJet 5000 Series Printers Service Manual n Which firmware revision the printer is using the Printer Power Switch. n The Service Configuration Print if possible ⇒ Page 1-37...The minimum memory required is loaded. n The Current configuration sheet. System Error: 0FXXXX (Non-Continuable) Problem Description: A Firmware Error has occurred. NOTE This problem only appears when you will get the message "no media profiles available". System Error:...
...The complete error number. Have the following : n Power OFF and ON using (name, version, etc.). 2-22 HP DesignJet 5000 Series Printers Service Manual n Which firmware revision the printer is using the Printer Power Switch. n The Service Configuration Print if possible ⇒ Page 1-37...The minimum memory required is loaded. n The Current configuration sheet. System Error: 0FXXXX (Non-Continuable) Problem Description: A Firmware Error has occurred. NOTE This problem only appears when you will get the message "no media profiles available". System Error:...