HP Printers - Supported Citrix Presentation Server environments
Page 13
... its configuration, such as tray configuration, by a Citrix policy, that are read at login. The autocreated printers using the Citrix UPD for autocreated client printers. For directly attached printers on the network. The UPD PS driver defaults to the client via USB. Driver settings, such as default, to the user's profile when the user logs out. Paper size and orientation are the only client settings that , when installed on both sides as tray configuration, duplexer, printer memory, and quick sets...
... its configuration, such as tray configuration, by a Citrix policy, that are read at login. The autocreated printers using the Citrix UPD for autocreated client printers. For directly attached printers on the network. The UPD PS driver defaults to the client via USB. Driver settings, such as default, to the user's profile when the user logs out. Paper size and orientation are the only client settings that , when installed on both sides as tray configuration, duplexer, printer memory, and quick sets...
HP Printers - Supported Citrix Presentation Server environments
Page 34
...™ Server clients need to run a Windows installation CD-ROM or media for the shared Citrix XenApp™ Server printers were replicated to print successfully. Replicating printer drivers in the server farm were configured through a Session printer policy and the HP drivers for the printer. Test methodology HP LaserJet/Business Inkjet/Designjet/Deskjet printers were attached to a Citrix XenApp™ Server using parallel cables, USB cables or were installed by creating a TCP/IP port and connecting to it...
...™ Server clients need to run a Windows installation CD-ROM or media for the shared Citrix XenApp™ Server printers were replicated to print successfully. Replicating printer drivers in the server farm were configured through a Session printer policy and the HP drivers for the printer. Test methodology HP LaserJet/Business Inkjet/Designjet/Deskjet printers were attached to a Citrix XenApp™ Server using parallel cables, USB cables or were installed by creating a TCP/IP port and connecting to it...
HP Designjet Printers - Mac OS X v10.5 "Leopard" support
Page 2
... a new HP printer queue. © 2007 Hewlett-Packard Development Company, L.P. USB connection: Make sure your printer and create a new HP printer queue. A printer queue will be liable for further updates. Network printers: After install you will need to open System Preferences, Print & Fax, to add your printer is subject to the USB port on and connected. The only warranties for your HP printer is connected via Bonjour, including a printer connected to change without notice. USB connection: If your HP printer. B. If you do a clean install, archive...
... a new HP printer queue. © 2007 Hewlett-Packard Development Company, L.P. USB connection: Make sure your printer and create a new HP printer queue. A printer queue will be liable for further updates. Network printers: After install you will need to open System Preferences, Print & Fax, to add your printer is subject to the USB port on and connected. The only warranties for your HP printer is connected via Bonjour, including a printer connected to change without notice. USB connection: If your HP printer. B. If you do a clean install, archive...
HP DesignJet 5000 Series Printer - Pocket Guide
Page 193
... use one of its internal pen palettes instead of accurately managing the colors printed by your printer vary with your software's palette (which is a tutorial available from the HP web site, use the WebAccess tool to go there. Refer to Find Additional Information The means of your printer. IMAGE QUALITY file:///D|/hydra/ug_loc/f Image Quality Where to the following documentation: There is the default...
... use one of its internal pen palettes instead of accurately managing the colors printed by your printer vary with your software's palette (which is a tutorial available from the HP web site, use the WebAccess tool to go there. Refer to Find Additional Information The means of your printer. IMAGE QUALITY file:///D|/hydra/ug_loc/f Image Quality Where to the following documentation: There is the default...
HP DesignJet 5000 Series Printer - Setup Poster
Page 12
... that all models) Windows Software setup For Windows users hp designjet printers Use this CD (HP DesignJet 5000 Series Macintosh Software) Network Setup Printer Your PC 1. UNIX To install network software, insert the HP Jetdirect CD. Don't forget... • Keep the packaging in its root directory). 4. Make sure the printer is already set up on our web site, www.hp.com/go/designjet. For detailed information about all supported installation methods on the network and managed by a server or another PC. Page 12 Macintosh...
... that all models) Windows Software setup For Windows users hp designjet printers Use this CD (HP DesignJet 5000 Series Macintosh Software) Network Setup Printer Your PC 1. UNIX To install network software, insert the HP Jetdirect CD. Don't forget... • Keep the packaging in its root directory). 4. Make sure the printer is already set up on our web site, www.hp.com/go/designjet. For detailed information about all supported installation methods on the network and managed by a server or another PC. Page 12 Macintosh...
HP Designjet 5000 series printer - User's Guide
Page 115
... HP Support Services booklet shipped with this printer (for users sending PostScript files or those using Microsoft Windows). If you have the following information available to help us at: www.hp.com/go to Utilities>Statistics>Service ID. HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates...
... HP Support Services booklet shipped with this printer (for users sending PostScript files or those using Microsoft Windows). If you have the following information available to help us at: www.hp.com/go to Utilities>Statistics>Service ID. HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates...
Service Manual
Page 5
... Service Test on paper based media 1-15 Drying Time Too Long for HP Studio Canvas 1-16 Media Skew when Printing a Banner Plot 1-16 User message "Media loaded incorrectly. Table of Contents Table of Contents 1 Troubleshooting 1-1 Introduction 1-2 Phone Support 1-2 Which Firmware Version Relates to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 3 Self Diagnostic Errors 1-4 Solving Image Quality Problems 1-4 The Printer does not Power...
... Service Test on paper based media 1-15 Drying Time Too Long for HP Studio Canvas 1-16 Media Skew when Printing a Banner Plot 1-16 User message "Media loaded incorrectly. Table of Contents Table of Contents 1 Troubleshooting 1-1 Introduction 1-2 Phone Support 1-2 Which Firmware Version Relates to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 3 Self Diagnostic Errors 1-4 Solving Image Quality Problems 1-4 The Printer does not Power...
Service Manual
Page 13
... Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 1-1 Remove media" 1-16 User message "Warning: Incorrect type of plots on a Failed Assembly 1-3 Performing the Necessary Service Calibrations 1-3 Troubleshooting Calibration Error Codes 1-3 Troubleshooting Ink Supplies Error Codes 1-4 Troubleshooting Initialization - Troubleshooting 1 Introduction 1-2 Phone Support 1-2 Which Firmware Version Relates to Which Ink System 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on paper...
... Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 1-1 Remove media" 1-16 User message "Warning: Incorrect type of plots on a Failed Assembly 1-3 Performing the Necessary Service Calibrations 1-3 Troubleshooting Calibration Error Codes 1-3 Troubleshooting Ink Supplies Error Codes 1-4 Troubleshooting Initialization - Troubleshooting 1 Introduction 1-2 Phone Support 1-2 Which Firmware Version Relates to Which Ink System 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on paper...
Service Manual
Page 16
... frontpanel selection, driver or RIP configuration or mechanical problems. For information on solving Image Quality problems see Chapter 6, Print Quality. 1-4 HP DesignJet 5000 Series Printers Service Manual Solving Image Quality Problems Whenever an Image Quality problem appears, it is advisable to the HP Response Center or the nearest HP Support Office. describes the Printer initialization sequence and reports errors that are provided. When reporting the error, have an error which is not documented in this Service Manual or you...
... frontpanel selection, driver or RIP configuration or mechanical problems. For information on solving Image Quality problems see Chapter 6, Print Quality. 1-4 HP DesignJet 5000 Series Printers Service Manual Solving Image Quality Problems Whenever an Image Quality problem appears, it is advisable to the HP Response Center or the nearest HP Support Office. describes the Printer initialization sequence and reports errors that are provided. When reporting the error, have an error which is not documented in this Service Manual or you...
Service Manual
Page 26
Try the following: n Reduce the level of this media relaxes and the drying rate decreases. Troubleshooting Loss of Gloss on HP Photo Imaging Gloss when using the Take-Up Reel Under high humidity conditions (approx. >70%) the polymer chain in the gloss. If the printed media is rolled onto a Take-Up Reel or is covered by another print, the contact between the two surfaces could cause blotches in the coating of humidity (
Try the following: n Reduce the level of this media relaxes and the drying rate decreases. Troubleshooting Loss of Gloss on HP Photo Imaging Gloss when using the Take-Up Reel Under high humidity conditions (approx. >70%) the polymer chain in the gloss. If the printed media is rolled onto a Take-Up Reel or is covered by another print, the contact between the two surfaces could cause blotches in the coating of humidity (
Service Manual
Page 28
To solve the problem try the following: n Reduce the level of water and takes too long to dry, also creating problems in using the Take-Up Reel and Bin. It should be set as No for the 42" model Printers and Yes for HP Studio Canvas Under conditions of high humidity (> 70%) HP Studio Canvas retains a high amount of humidity ( Device setup > TUR installed". Troubleshooting Drying Time Too Long for the 60" model Printers. 1-16 HP DesignJet 5000 Series Printers Service Manual
To solve the problem try the following: n Reduce the level of water and takes too long to dry, also creating problems in using the Take-Up Reel and Bin. It should be set as No for the 42" model Printers and Yes for HP Studio Canvas Under conditions of high humidity (> 70%) HP Studio Canvas retains a high amount of humidity ( Device setup > TUR installed". Troubleshooting Drying Time Too Long for the 60" model Printers. 1-16 HP DesignJet 5000 Series Printers Service Manual
Service Manual
Page 55
... Cards, the HP support organization should address it through the 3rd party vendor support structure. HP DesignJet 5000 Series Printers Service Manual 2-3 System Error Codes System Error Codes NOTE NOTE NOTE Introduction Before troubleshooting System Errors, if possible, repeat the procedure performed when the error was reported. The following pages contain a list of the Error Code must be reported to the customer that you supply the full Error Code and the firmware version (displayed during the initialization process when powering...
... Cards, the HP support organization should address it through the 3rd party vendor support structure. HP DesignJet 5000 Series Printers Service Manual 2-3 System Error Codes System Error Codes NOTE NOTE NOTE Introduction Before troubleshooting System Errors, if possible, repeat the procedure performed when the error was reported. The following pages contain a list of the Error Code must be reported to the customer that you supply the full Error Code and the firmware version (displayed during the initialization process when powering...
Service Manual
Page 74
... the User's Guide). Corrective Action: Try the following information ready: n Model and Serial Number of the printer. Have the following : n Power OFF and ON using (name, version, etc.). 2-22 HP DesignJet 5000 Series Printers Service Manual n Which firmware revision the printer is to the HP Response Center or the nearest HP Support Office. Corrective Action: The minimum memory required is loaded, you upgrade the firmware while media is 96 Mbytes so verify memory installed on the printer using (displayed during Printer...
... the User's Guide). Corrective Action: Try the following information ready: n Model and Serial Number of the printer. Have the following : n Power OFF and ON using (name, version, etc.). 2-22 HP DesignJet 5000 Series Printers Service Manual n Which firmware revision the printer is to the HP Response Center or the nearest HP Support Office. Corrective Action: The minimum memory required is loaded, you upgrade the firmware while media is 96 Mbytes so verify memory installed on the printer using (displayed during Printer...
Service Manual
Page 75
... its connections are ON and the error continues, replace the Main PCA ⇒ Page 8-79. HP DesignJet 5000 Series Printers Service Manual 2-23 Corrective Action: Try the following : n This error is sporadic and very rare; This configuration should be in any A.02.xx firmware release. just switching the Printer OFF and ON again will cause it is solved in the ECP mode. System Error: 1f500XX (Boot Failed) Problem Description...
... its connections are ON and the error continues, replace the Main PCA ⇒ Page 8-79. HP DesignJet 5000 Series Printers Service Manual 2-23 Corrective Action: Try the following : n This error is sporadic and very rare; This configuration should be in any A.02.xx firmware release. just switching the Printer OFF and ON again will cause it is solved in the ECP mode. System Error: 1f500XX (Boot Failed) Problem Description...
Service Manual
Page 86
... HP DesignJet 5000 Series Printers Service Manual The tables in the action message. HP Ink Supplies Troubleshooting NOTE Status Codes and Messages Most problems with Ink Supplies will be determined whether the Printer requires any on-site maintenance. Using this process, it can try and troubleshoot Consumables problems by the user simply following the instructions in the next few pages describe the messages and status codes for printheads menu Printheads OK OK OK OK OK (1421) REPLACE 14 21 Printhead Menu HP ID Code Status Number HP Status Code Action Message...
... HP DesignJet 5000 Series Printers Service Manual The tables in the action message. HP Ink Supplies Troubleshooting NOTE Status Codes and Messages Most problems with Ink Supplies will be determined whether the Printer requires any on-site maintenance. Using this process, it can try and troubleshoot Consumables problems by the user simply following the instructions in the next few pages describe the messages and status codes for printheads menu Printheads OK OK OK OK OK (1421) REPLACE 14 21 Printhead Menu HP ID Code Status Number HP Status Code Action Message...
Service Manual
Page 110
... to print a Diagnostic print that will help you to troubleshoot image quality problems and verify printhead nozzle status. 4-14 HP DesignJet 5000 Series Printers Service Manual Turn DRIVE ROLLER ⇒ Page 4-18 The purpose of all internal Service Utilities available in the Printers. Prime TUBES ⇒ Page 4-19 The purpose of this Service Utility is a list of this Service Utility is to be set the Printer Model, the Serial Number and Japanese Fonts. 5. Altitude Setup ⇒ Page 4-23 This Service Utility allows the operating...
... to print a Diagnostic print that will help you to troubleshoot image quality problems and verify printhead nozzle status. 4-14 HP DesignJet 5000 Series Printers Service Manual Turn DRIVE ROLLER ⇒ Page 4-18 The purpose of all internal Service Utilities available in the Printers. Prime TUBES ⇒ Page 4-19 The purpose of this Service Utility is a list of this Service Utility is to be set the Printer Model, the Serial Number and Japanese Fonts. 5. Altitude Setup ⇒ Page 4-23 This Service Utility allows the operating...
Service Manual
Page 120
... replaced at initialization but data is conflicting because they do not come from the same Printer (they have made your selection: 1.4 EEROM Setup 1.4.1 Set Model Number 1.4.2 Set Serial Number 1.4.3 Set Japanese Font Top Back ↑ Make Selection ↓ Enter Press Enter 4-24 HP DesignJet 5000 Series Printers Service Manual Press Enter once you have a different Model Number or Serial Number), and the user has performed the Backup EEROM Utility incorrectly (See Page 4-31). n The Hard Disk Drive...
... replaced at initialization but data is conflicting because they do not come from the same Printer (they have made your selection: 1.4 EEROM Setup 1.4.1 Set Model Number 1.4.2 Set Serial Number 1.4.3 Set Japanese Font Top Back ↑ Make Selection ↓ Enter Press Enter 4-24 HP DesignJet 5000 Series Printers Service Manual Press Enter once you have a different Model Number or Serial Number), and the user has performed the Backup EEROM Utility incorrectly (See Page 4-31). n The Hard Disk Drive...
Service Manual
Page 156
... Front Panel to continue working with the Printer. You may get up to a maximum of a four digit number [XXXX]. Only try and troubleshoot the problem by (User) or (Service). NOTE The Printer will be obtained for a single calibration. If you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. 5-26 HP DesignJet 5000 Series Printers Service Manual If a code can...
... Front Panel to continue working with the Printer. You may get up to a maximum of a four digit number [XXXX]. Only try and troubleshoot the problem by (User) or (Service). NOTE The Printer will be obtained for a single calibration. If you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. 5-26 HP DesignJet 5000 Series Printers Service Manual If a code can...
Service Manual
Page 176
... replaced. n Dry time: Set to its Environmental Specifications. Print Quality Print Quality Print Quality Troubleshooting Checklist When faced with a Print Quality problem, use HP or HP-approved media. n If you don't have any samples yet, reproduce the original problem with the Print Quality problem. n Select the correct media type through the Front Panel when loading it. 6-2 HP DesignJet 5000 Series Printers Service Manual If not Install the latest Firmware revision ⇒ Page 9-12. 4 Printheads Printhead Troubleshooting Process: n Check the Printhead status in the driver...
... replaced. n Dry time: Set to its Environmental Specifications. Print Quality Print Quality Print Quality Troubleshooting Checklist When faced with a Print Quality problem, use HP or HP-approved media. n If you don't have any samples yet, reproduce the original problem with the Print Quality problem. n Select the correct media type through the Front Panel when loading it. 6-2 HP DesignJet 5000 Series Printers Service Manual If not Install the latest Firmware revision ⇒ Page 9-12. 4 Printheads Printhead Troubleshooting Process: n Check the Printhead status in the driver...
Service Manual
Page 177
... Media). Speed, Productivity, Max. n The language in the Printer and that the problem is good and the one of driver (HP or Non-HP). HP DesignJet 5000 Series Printers Service Manual 6-3 A print mode specifies how to print mode selection consists of the following : n Print the same sample using HP Media and configuring the Printer as indicated previously. Quality). n Enhanced resolution On or Off. Do NOT use any other type of rows. n Choice of Printer used. n The model of print mode setting (Max. n Number...
... Media). Speed, Productivity, Max. n The language in the Printer and that the problem is good and the one of driver (HP or Non-HP). HP DesignJet 5000 Series Printers Service Manual 6-3 A print mode specifies how to print mode selection consists of the following : n Print the same sample using HP Media and configuring the Printer as indicated previously. Quality). n Enhanced resolution On or Off. Do NOT use any other type of rows. n Choice of Printer used. n The model of print mode setting (Max. n Number...
