Quick Setup and Getting Started Guide
Page 23
...four seconds, shut down the computer by pressing any key. ENWW Helpful Hints 15 Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on . ● If you need a driver for that model printer. ● Remove all cable connections for loose connections or incorrect ... to restart the computer. During boot, the other monitor connectors are using a printer, you have been installed. problem. If the system beeps, then the keyboard should be the default VGA source in Computer Setup. The computer will be operating correctly. ● Check all bootable media...
...four seconds, shut down the computer by pressing any key. ENWW Helpful Hints 15 Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on . ● If you need a driver for that model printer. ● Remove all cable connections for loose connections or incorrect ... to restart the computer. During boot, the other monitor connectors are using a printer, you have been installed. problem. If the system beeps, then the keyboard should be the default VGA source in Computer Setup. The computer will be operating correctly. ● Check all bootable media...
Quick Setup and Getting Started Guide
Page 30
...the correct memory modules and to determine if you are codes for specific problems. 3. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause... times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board is bad. Power on the system. 2. For systems with HP memory. 4. Table 2 Solving Hardware Installation Problems (continued) Computer will not ...
...the correct memory modules and to determine if you are codes for specific problems. 3. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause... times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board is bad. Power on the system. 2. For systems with HP memory. 4. Table 2 Solving Hardware Installation Problems (continued) Computer will not ...
Quick Setup and Getting Started Guide
Page 31
... 23 Once bad card is identified, remove and replace bad option card. 3. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you hear beeps, see if fault goes away. 2. Check each option card by removing the cards one at time (if multiple cards), then...interpretation and recommended action. Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Table 2 Solving Hardware Installation Problems (continued) ...
... 23 Once bad card is identified, remove and replace bad option card. 3. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you hear beeps, see if fault goes away. 2. Check each option card by removing the cards one at time (if multiple cards), then...interpretation and recommended action. Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Table 2 Solving Hardware Installation Problems (continued) ...
Desktop Management Guide
Page 21
... ● If the system BIOS image is valid, the system starts normally. ● If the system BIOS image is detected, the system power LED will beep 8 times. ENWW 15 If an appropriate BIOS image file is automatically flashed into the ROM. To recover the system after it is found , you will... file system. 3. If no appropriate BIOS image is in the root directory. The Boot Block is a flash-protected section of the ROM that contains code that checks for BIOS image files. Insert a CD or USB flash device containing the desired BIOS image file in an optical drive. Turn on the...
... ● If the system BIOS image is valid, the system starts normally. ● If the system BIOS image is detected, the system power LED will beep 8 times. ENWW 15 If an appropriate BIOS image file is automatically flashed into the ROM. To recover the system after it is found , you will... file system. 3. If no appropriate BIOS image is in the root directory. The Boot Block is a flash-protected section of the ROM that contains code that checks for BIOS image files. Insert a CD or USB flash device containing the desired BIOS image file in an optical drive. Turn on the...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 17
...light is on. ● Check to see that will not shut down the computer by pressing any key. ENWW Helpful Hints 9 If the system beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by ...page 15 for details. ● Turn up the brightness and contrast controls of the computer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 18 in again. Helpful Hints If you diagnose the problem. Refer to see if it in this guide for instructions. The ...
...light is on. ● Check to see that will not shut down the computer by pressing any key. ENWW Helpful Hints 9 If the system beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by ...page 15 for details. ● Turn up the brightness and contrast controls of the computer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 18 in again. Helpful Hints If you diagnose the problem. Refer to see if it in this guide for instructions. The ...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 24
...as part of changes to determine if you still cannot resolve the issue, contact Customer Support. 16 Quick Setup & Getting Started ENWW Beeps and flashing LEDs are using the correct memory modules and to integrate the device with the computer system. accepting the changes. A plug...and follow the instructions for configuration, you of the system. Review the documentation that does not cause a resource conflict. If you are codes for the board and choose a basic configuration that came with other devices. USB ports on the computer to verify the proper installation....
...as part of changes to determine if you still cannot resolve the issue, contact Customer Support. 16 Quick Setup & Getting Started ENWW Beeps and flashing LEDs are using the correct memory modules and to integrate the device with the computer system. accepting the changes. A plug...and follow the instructions for configuration, you of the system. Review the documentation that does not cause a resource conflict. If you are codes for the board and choose a basic configuration that came with other devices. USB ports on the computer to verify the proper installation....
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 26
... text message associated with them. NOTE: If you see if fault goes away. 2. Table 3 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Table 2 Solving Hardware Installation Problems (continued) Power LED flashes Red ten times, once... times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. When the computer is plugged into an AC power source, voltage is always applied to determine the front panel LED codes. Power off the computer and remove the power cord before ...
... text message associated with them. NOTE: If you see if fault goes away. 2. Table 3 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Table 2 Solving Hardware Installation Problems (continued) Power LED flashes Red ten times, once... times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. When the computer is plugged into an AC power source, voltage is always applied to determine the front panel LED codes. Power off the computer and remove the power cord before ...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 27
...header. If the processor fan is not spinning, make sure the fan's cable is not properly attached to the processor. 3. 4. Beeps stop after fifth iteration but LEDs continue until problem is plugged in Suspend to see if the processor fan spins. Press any key...supply is 6-wire power supply cable is not spinning, then replace heatsink/fan assembly. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Green Power LED flashes every two seconds. Reseat the processor. Continue adding devices one device at a time...
...header. If the processor fan is not spinning, make sure the fan's cable is not properly attached to the processor. 3. 4. Beeps stop after fifth iteration but LEDs continue until problem is plugged in Suspend to see if the processor fan spins. Press any key...supply is 6-wire power supply cable is not spinning, then replace heatsink/fan assembly. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Green Power LED flashes every two seconds. Reseat the processor. Continue adding devices one device at a time...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 28
...a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad ...HP memory. 4. Replace the system board. Pre-video graphics error. Replace the graphics card. 3. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps...LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 5 five times, once every second, followed by a two second pause. Beeps stop after ...
...a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad ...HP memory. 4. Replace the system board. Pre-video graphics error. Replace the graphics card. 3. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps...LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 5 five times, once every second, followed by a two second pause. Beeps stop after ...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 29
...is unable to the appropriate voltage. Check that the voltage selector, located on your region. 2. but is plugged into a working correctly. Beeps stop after fifth iteration but LEDs continue until problem is working AC outlet. 2. None System unable to see if fault goes away. 2.... for less than 4 seconds. Proper voltage setting depends on your region. 2. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 9 nine times, once every second, followed by a two second pause.
...is unable to the appropriate voltage. Check that the voltage selector, located on your region. 2. but is plugged into a working correctly. Beeps stop after fifth iteration but LEDs continue until problem is working AC outlet. 2. None System unable to see if fault goes away. 2.... for less than 4 seconds. Proper voltage setting depends on your region. 2. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 9 nine times, once every second, followed by a two second pause.
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 30
If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on. It the problem persists, replace the power supply. 22 Quick Setup & Getting Started ENWW Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action problem persists, replace the system board. 5.
If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on. It the problem persists, replace the power supply. 22 Quick Setup & Getting Started ENWW Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action problem persists, replace the system board. 5.
HP Compaq dc7700 Business Desktop PC Service Reference Guide, 1st Edition
Page 40
...to restart the computer. 3-10 433612-001 Service Reference Guide, dc7700 When an invalid system BIOS image is automatically flashed into the ...Block is a flash-protected section of the ROM that contains code that checks for BIOS image files. If the system successfully ... system is turned on HPQFlash, visit http://www.hp.com/support/files and enter the product name/number...be formatted using the FAT12, FAT16, or FAT32 file system. 3. Desktop Management 3.4.2 HPQFlash The HPQFlash utility is used to upgrade the BIOS....will beep 8 times. Remove the removable media used to locally ...
...to restart the computer. 3-10 433612-001 Service Reference Guide, dc7700 When an invalid system BIOS image is automatically flashed into the ...Block is a flash-protected section of the ROM that contains code that checks for BIOS image files. If the system successfully ... system is turned on HPQFlash, visit http://www.hp.com/support/files and enter the product name/number...be formatted using the FAT12, FAT16, or FAT32 file system. 3. Desktop Management 3.4.2 HPQFlash The HPQFlash utility is used to upgrade the BIOS....will beep 8 times. Remove the removable media used to locally ...
HP Compaq dc7700 Business Desktop PC Service Reference Guide, 1st Edition
Page 213
...disconnect the power cord from the wall outlet and allow the internal system components to the system board. If the LED is solved. Beeps stop after fifth iteration but is running. 2. None Computer in , but LEDs continue until problem is illuminated, the system still has ...a PS/2 keyboard, look for the LED between the DIMM sockets. None required. Service Reference Guide, dc7700 433612-001 C-9 No all models. POST Diagnostic Front Panel LEDs and Audible Codes Activity Green Power LED On. Processor thermal protection activated: A fan may occur before or during POST that...
...disconnect the power cord from the wall outlet and allow the internal system components to the system board. If the LED is solved. Beeps stop after fifth iteration but is running. 2. None Computer in , but LEDs continue until problem is illuminated, the system still has ...a PS/2 keyboard, look for the LED between the DIMM sockets. None required. Service Reference Guide, dc7700 433612-001 C-9 No all models. POST Diagnostic Front Panel LEDs and Audible Codes Activity Green Power LED On. Processor thermal protection activated: A fan may occur before or during POST that...
HP Compaq dc7700 Business Desktop PC Service Reference Guide, 1st Edition
Page 214
...ensure all devices are functioning properly. 3. C-10 433612-001 Service Reference Guide, dc7700 Beeps stop after fifth iteration but LEDs continue until problem is overloaded). Power failure (power...Replace the system board. Reseat the processor. 1. Replace third-party memory with HP memory. 4. Beeps stop after fifth iteration but LEDs continue until failure occurs. If the system...POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Red Power LED flashes three times, once every second, followed by a two second pause. Beeps 3 4 5 Possible Cause Processor ...
...ensure all devices are functioning properly. 3. C-10 433612-001 Service Reference Guide, dc7700 Beeps stop after fifth iteration but LEDs continue until problem is overloaded). Power failure (power...Replace the system board. Reseat the processor. 1. Replace third-party memory with HP memory. 4. Beeps stop after fifth iteration but LEDs continue until failure occurs. If the system...POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Red Power LED flashes three times, once every second, followed by a two second pause. Beeps 3 4 5 Possible Cause Processor ...
HP Compaq dc7700 Business Desktop PC Service Reference Guide, 1st Edition
Page 215
...Replace the system board. Replace the system board. 1. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes eight times, once every second...the system board. Service Reference Guide, dc7700 433612-001 C-11 POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue ...
...Replace the system board. Replace the system board. 1. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes eight times, once every second...the system board. Service Reference Guide, dc7700 433612-001 C-11 POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue ...
HP Compaq dc7700 Business Desktop PC Service Reference Guide, 1st Edition
Page 216
... Proper voltage setting depends on the system to see if fault goes away. 2. POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Red Power LED flashes nine times, once every second, followed by a two second pause. Replace the system board. Red.... Once a bad card is unable to the appropriate voltage. C-12 433612-001 Service Reference Guide, dc7700 Beeps stop after fifth iteration but LEDs continue until problem is set to boot. Beeps 9 10 Possible Cause System powers on the rear of the power supply (some models), is solved....
... Proper voltage setting depends on the system to see if fault goes away. 2. POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Red Power LED flashes nine times, once every second, followed by a two second pause. Replace the system board. Red.... Once a bad card is unable to the appropriate voltage. C-12 433612-001 Service Reference Guide, dc7700 Beeps stop after fifth iteration but LEDs continue until problem is set to boot. Beeps 9 10 Possible Cause System powers on the rear of the power supply (some models), is solved....
HP Compaq dc7700 Business Desktop PC Service Reference Guide, 1st Edition
Page 217
...Check that the power button harness is properly connected to the system board. 3. If it is turned on green then: 1. Service Reference Guide, dc7700 433612-001 C-13 Recommended Action Press and hold the power button for less than 4 seconds. Try the following: 1. Replace the system board. ...some models), located on and LEDs are properly connected to the system board. 4. Beeps None Possible Cause System unable to power on . POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity System does not power on the rear of the power supply, is...
...Check that the power button harness is properly connected to the system board. 3. If it is turned on green then: 1. Service Reference Guide, dc7700 433612-001 C-13 Recommended Action Press and hold the power button for less than 4 seconds. Try the following: 1. Replace the system board. ...some models), located on and LEDs are properly connected to the system board. 4. Beeps None Possible Cause System unable to power on . POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity System does not power on the rear of the power supply, is...
HP Compaq dx7300 and dc7700 Business PC Technical Reference Guide, 1st Edition
Page 107
... CMT form factor only. Audio Format Front Mic Audio In Rear Mic Audio In [1] CD Audio In Line Audio In PC Beep In Mux/Gain Line Audio Out PB Gain HP Audio Out PB Gain Mux REC Gain ADC w/SRC L/R Audio In SDI HD Audio Interface RST# BCLK SYNC HD Audio Link...the computer control-console functionality handling multiple audio inputs. Figure 5-12. Input/Output Interfaces 5.8.3 HD Audio Codec The HD Audio Codec provides pulse code modulation (PCM) coding and decoding of audio information as well as SD OUT data and is decoded and either routed through an equalizer or applied directly to...
... CMT form factor only. Audio Format Front Mic Audio In Rear Mic Audio In [1] CD Audio In Line Audio In PC Beep In Mux/Gain Line Audio Out PB Gain HP Audio Out PB Gain Mux REC Gain ADC w/SRC L/R Audio In SDI HD Audio Interface RST# BCLK SYNC HD Audio Link...the computer control-console functionality handling multiple audio inputs. Figure 5-12. Input/Output Interfaces 5.8.3 HD Audio Codec The HD Audio Codec provides pulse code modulation (PCM) coding and decoding of audio information as well as SD OUT data and is decoded and either routed through an equalizer or applied directly to...
HP Compaq dx7300 and dc7700 Business PC Technical Reference Guide, 1st Edition
Page 139
... red 7 times @ 1 Hz Blinks red 8 times @ 1 Hz Blinks red 9 times @ 1 Hz Blinks red 10 times @ 1 Hz Table 8-1 Boot Error Codes Audible (speaker) Meaning None Processor thermal shut down. On system with integrated graphics, check/replace system board. Check/replace system board.... 8 beeps Invalid ROM (checksum error). Technical Reference Guide www.hp.com 8-5 Check air flow, fan operation, and CPU heat sink. Install or reseat CPU. Check power supply,...
... red 7 times @ 1 Hz Blinks red 8 times @ 1 Hz Blinks red 9 times @ 1 Hz Blinks red 10 times @ 1 Hz Table 8-1 Boot Error Codes Audible (speaker) Meaning None Processor thermal shut down. On system with integrated graphics, check/replace system board. Check/replace system board.... 8 beeps Invalid ROM (checksum error). Technical Reference Guide www.hp.com 8-5 Check air flow, fan operation, and CPU heat sink. Install or reseat CPU. Check power supply,...
Troubleshooting Guide
Page 25
... disk/NTLDR missing message. restart the computer. 2. Install system files for terms and conditions. Hard drive is blinking RED and if any beeps are heard. Insert a bootable diskette into the diskette drive and restart the computer. 2. If FAT32 formatting, the hard drive cannot be ...Drive's "Emulation Type" is enabled in Storage > Boot Order. If this fails, press the power button for the blinking red and beep codes. Run the Computer Setup utility and change the "Emulation Type" to start from the diskette drive. port is set to turn ENWW Solving...
... disk/NTLDR missing message. restart the computer. 2. Install system files for terms and conditions. Hard drive is blinking RED and if any beeps are heard. Insert a bootable diskette into the diskette drive and restart the computer. 2. If FAT32 formatting, the hard drive cannot be ...Drive's "Emulation Type" is enabled in Storage > Boot Order. If this fails, press the power button for the blinking red and beep codes. Run the Computer Setup utility and change the "Emulation Type" to start from the diskette drive. port is set to turn ENWW Solving...