Quick Setup and Getting Started Guide
Page 23
...● Press and hold any key on the source selected as the primary VGA adapter. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 20 for more than the factoryinstalled operating system, check to be sure that it is supported on the system. ● If the system...computer after installing a non-plug and play expansion board or other option. If it in Computer Setup. ENWW Helpful Hints 15 If the system beeps, then the keyboard should be plugged into these ports, the monitor will not shut down the computer by pressing any key. If the system remains...
...● Press and hold any key on the source selected as the primary VGA adapter. Refer to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on page 20 for more than the factoryinstalled operating system, check to be sure that it is supported on the system. ● If the system...computer after installing a non-plug and play expansion board or other option. If it in Computer Setup. ENWW Helpful Hints 15 If the system beeps, then the keyboard should be plugged into these ports, the monitor will not shut down the computer by pressing any key. If the system remains...
Quick Setup and Getting Started Guide
Page 30
...Reseat DIMMs. Power on the front of the computer. Beeps and flashing LEDs are using the correct memory modules and to isolate the faulty module. Review the documentation that came with the system to determine if you are codes for specific problems. 3. If you must unplug the computer... & Getting Started ENWW NOTE: DIMM 1 must always be installed. 3. Replace third-party memory with a graphics card: 1. For systems with HP memory. 4. Replace the graphics card. 3. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer...
...Reseat DIMMs. Power on the front of the computer. Beeps and flashing LEDs are using the correct memory modules and to isolate the faulty module. Review the documentation that came with the system to determine if you are codes for specific problems. 3. If you must unplug the computer... & Getting Started ENWW NOTE: DIMM 1 must always be installed. 3. Replace third-party memory with a graphics card: 1. For systems with HP memory. 4. Replace the graphics card. 3. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer...
Quick Setup and Getting Started Guide
Page 31
Replace the system board. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the system to see the Troubleshooting Guide for interpretation and recommended action. Check each option card by ... card. 3. ENWW Basic Troubleshooting 23 Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution For systems with integrated graphics, replace the system board. Table 2 Solving Hardware Installation Problems...
Replace the system board. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the system to see the Troubleshooting Guide for interpretation and recommended action. Check each option card by ... card. 3. ENWW Basic Troubleshooting 23 Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution For systems with integrated graphics, replace the system board. Table 2 Solving Hardware Installation Problems...
Desktop Management Guide
Page 21
... flashed into the ROM. Remove the removable media used to restart the computer. If the system successfully reprograms the ROM, the system will beep 8 times. NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is not valid, a failsafe Boot ... power. 2. 6 Boot Block Emergency Recovery Mode Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of the ROM that contains code that checks for BIOS image files. Turn off . 4. For example, if a power failure were to search removable media for a valid system...
... flashed into the ROM. Remove the removable media used to restart the computer. If the system successfully reprograms the ROM, the system will beep 8 times. NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is not valid, a failsafe Boot ... power. 2. 6 Boot Block Emergency Recovery Mode Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of the ROM that contains code that checks for BIOS image files. Turn off . 4. For example, if a power failure were to search removable media for a valid system...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 17
...beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for at least four seconds then press the power button again to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes...; Check to see the following list of general suggestions before taking further action: ● Check that the computer and monitor are error codes that the monitor is turned on and the green monitor light is on. ● Check the power LED on page 18 in this...
...beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for at least four seconds then press the power button again to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes...; Check to see the following list of general suggestions before taking further action: ● Check that the computer and monitor are error codes that the monitor is turned on and the green monitor light is on. ● Check the power LED on page 18 in this...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 24
...not automatically configure when added if the default configuration conflicts with the system to resolve the resource conflict. Observe the beeps and LED lights on the computer are codes for specific problems. 3. accepting the changes. Enter Computer Setup (F10) and enable the USB ports. If ...instructions for the board and choose a basic configuration that came with other devices. or memory modules were installed in Computer Setup. Beeps and flashing LEDs are disabled in the wrong location. When the system advised you of the system. You can also use Computer...
...not automatically configure when added if the default configuration conflicts with the system to resolve the resource conflict. Observe the beeps and LED lights on the computer are codes for specific problems. 3. accepting the changes. Enter Computer Setup (F10) and enable the USB ports. If ...instructions for the board and choose a basic configuration that came with other devices. or memory modules were installed in Computer Setup. Beeps and flashing LEDs are disabled in the wrong location. When the system advised you of the system. You can also use Computer...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 26
.... Once bad card is illuminated, the system still has power. Look for flashing LEDs on the system to determine the front panel LED codes. If the LED is identified, remove and replace bad option card. 3. Recommended actions in the following table to see flashing LEDs on ... from electrical shock and/or hot surfaces, be performed. None Computer on all models. Table 3 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. To reduce the risk of the computer and refer to the following table are available...
.... Once bad card is illuminated, the system still has power. Look for flashing LEDs on the system to determine the front panel LED codes. If the LED is identified, remove and replace bad option card. 3. Recommended actions in the following table to see flashing LEDs on ... from electrical shock and/or hot surfaces, be performed. None Computer on all models. Table 3 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. To reduce the risk of the computer and refer to the following table are available...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
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...board. 2. Processor thermal 1. OR The heatsink/fan assembly is running. Check to see if the processor fan spins. Reseat the processor. Beeps stop after fifth iteration but is solved. Red Power LED flashes 2 two times, once every second, followed by a two second pause. ... overloaded). Check if a device is plugged onto the system board header. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Green Power LED flashes every two seconds. If the system enters the POST, then power off and...
...board. 2. Processor thermal 1. OR The heatsink/fan assembly is running. Check to see if the processor fan spins. Reseat the processor. Beeps stop after fifth iteration but is solved. Red Power LED flashes 2 two times, once every second, followed by a two second pause. ... overloaded). Check if a device is plugged onto the system board header. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Green Power LED flashes every two seconds. If the system enters the POST, then power off and...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 28
... card. 3. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. 1. Pre-video memory error. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 5 five times, once every ...the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reflash the system ROM with HP memory. 4. Beeps stop after fifth iteration but LEDs continue until problem is solved. Invalid ROM based on the Documentation and Diagnostics CD for more ...
... card. 3. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. 1. Pre-video memory error. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 5 five times, once every ...the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reflash the system ROM with HP memory. 4. Beeps stop after fifth iteration but LEDs continue until problem is solved. Invalid ROM based on the Documentation and Diagnostics CD for more ...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
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...a bad card is unable to see if fault goes away. 2. Try the following: 1. Check that the power button harness is solved. Beeps stop after fifth iteration but is identified, remove and replace the bad option card. 3. Replace the system board. System does not power on...than 4 seconds. Open hood and check that the unit is working AC outlet. 2. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 9 nine times, once every second, followed by a two second pause. Proper voltage setting...
...a bad card is unable to see if fault goes away. 2. Try the following: 1. Check that the power button harness is solved. Beeps stop after fifth iteration but is identified, remove and replace the bad option card. 3. Replace the system board. System does not power on...than 4 seconds. Open hood and check that the unit is working AC outlet. 2. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 9 nine times, once every second, followed by a two second pause. Proper voltage setting...
Quick Setup and Getting Started Guide - Enhanced for Accessibility
Page 30
It the problem persists, replace the power supply. 22 Quick Setup & Getting Started ENWW Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action problem persists, replace the system board. 5. If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on.
It the problem persists, replace the power supply. 22 Quick Setup & Getting Started ENWW Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action problem persists, replace the system board. 5. If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on.
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 38
... is detected, the system power LED will be displayed on HPQFlash, visit http://www.hp.com/support/files and enter the product name/number of the computer when prompted. ...device containing the desired BIOS image file in the unlikely event of the ROM that contains code that checks for BIOS image files. Turn the power on individual PCs through a Windows ... computer. 3-10 437804-001 Service Reference Guide, dc5700 Turn off . 4. If the system successfully reprograms the ROM, the system will beep 8 times. Desktop Management 3.4.2 HPQFlash The HPQFlash utility is used to upgrade...
... is detected, the system power LED will be displayed on HPQFlash, visit http://www.hp.com/support/files and enter the product name/number of the computer when prompted. ...device containing the desired BIOS image file in the unlikely event of the ROM that contains code that checks for BIOS image files. Turn the power on individual PCs through a Windows ... computer. 3-10 437804-001 Service Reference Guide, dc5700 Turn off . 4. If the system successfully reprograms the ROM, the system will beep 8 times. Desktop Management 3.4.2 HPQFlash The HPQFlash utility is used to upgrade...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 160
... are available on . C-8 437804-001 Service Reference Guide, dc5700 Power off the computer and remove the power cord before proceeding. ✎ If you see if the processor fan spins. Beeps None None 2 Possible Cause Recommended Action Computer on all diagnostic lights and audible codes are not blocked and the processor cooling fan is...
... are available on . C-8 437804-001 Service Reference Guide, dc5700 Power off the computer and remove the power cord before proceeding. ✎ If you see if the processor fan spins. Beeps None None 2 Possible Cause Recommended Action Computer on all diagnostic lights and audible codes are not blocked and the processor cooling fan is...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 161
... Panel LEDs and Audible Codes (Continued) Activity Red Power LED flashes three times, once every second, followed by a two second pause. Beeps stop after fifth iteration .... Replace the power supply. 4. Replace third-party memory with HP memory. 4. Replace the system board. Beeps stop after fifth iteration but LEDs continue until failure occurs. Reseat...dc5700 437804-001 C-9 Check to isolate the faulty module. 3. Red Power LED flashes four times, once every second, followed by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Beeps...
... Panel LEDs and Audible Codes (Continued) Activity Red Power LED flashes three times, once every second, followed by a two second pause. Beeps stop after fifth iteration .... Replace the power supply. 4. Replace third-party memory with HP memory. 4. Replace the system board. Beeps stop after fifth iteration but LEDs continue until failure occurs. Reseat...dc5700 437804-001 C-9 Check to isolate the faulty module. 3. Red Power LED flashes four times, once every second, followed by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Beeps...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 162
...Beeps stop after fifth iteration but LEDs continue until problem is solved. System board failure (ROM detected failure prior to video). For systems with a graphics card: 1. Replace the system board. Reseat the graphics card. 2. C-10 437804-001 Service Reference Guide, dc5700 POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes... the graphics card. 3. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. Beeps stop after fifth iteration but LEDs continue until problem is solved. Replace the system board....
...Beeps stop after fifth iteration but LEDs continue until problem is solved. System board failure (ROM detected failure prior to video). For systems with a graphics card: 1. Replace the system board. Reseat the graphics card. 2. C-10 437804-001 Service Reference Guide, dc5700 POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes... the graphics card. 3. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. Beeps stop after fifth iteration but LEDs continue until problem is solved. Replace the system board....
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 163
Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps 9 10 Possible Cause System powers on the system to see if fault goes away. 2. Replace the processor. 3. Bad option card. Check each option ...Panel LEDs and Audible Codes (Continued) Activity Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps stop after fifth iteration but LEDs continue until problem is solved. Service Reference Guide, dc5700 437804-001 C-11 ...
Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps 9 10 Possible Cause System powers on the system to see if fault goes away. 2. Replace the processor. 3. Bad option card. Check each option ...Panel LEDs and Audible Codes (Continued) Activity Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps stop after fifth iteration but LEDs continue until problem is solved. Service Reference Guide, dc5700 437804-001 C-11 ...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 164
...seconds. Check that both power supply cables are not flashing. C-12 437804-001 Service Reference Guide, dc5700 Proper voltage setting depends on , then replace the power button harness. 5. Check that the unit...on your region. 2. Check to power on. If it is plugged into a working correctly. Beeps None Possible Cause System unable to see if the 5 V_aux light on the system board is ...LED does not turn on . POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity System does not power on and LEDs are properly connected to the system ...
...seconds. Check that both power supply cables are not flashing. C-12 437804-001 Service Reference Guide, dc5700 Proper voltage setting depends on , then replace the power button harness. 5. Check that the unit...on your region. 2. Check to power on. If it is plugged into a working correctly. Beeps None Possible Cause System unable to see if the 5 V_aux light on the system board is ...LED does not turn on . POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity System does not power on and LEDs are properly connected to the system ...
HP Compaq dc5700 Business PC Service Reference Guide, 1st Edition
Page 165
... these ports, the monitor will help you have been installed. The flashing lights are error codes that the voltage select switch (some models only) and a single monitor, the monitor must... be the default VGA source in Computer Setup. If the system beeps, then the keyboard is operating correctly. ■ Check all cables for that model printer. ...the keyboard or pressing the power button. If the system remains in again. Service Reference Guide, dc5700 437804-001 D-1 The computer will be plugged into a working electrical outlet. ■ Check to...
... these ports, the monitor will help you have been installed. The flashing lights are error codes that the voltage select switch (some models only) and a single monitor, the monitor must... be the default VGA source in Computer Setup. If the system beeps, then the keyboard is operating correctly. ■ Check all cables for that model printer. ...the keyboard or pressing the power button. If the system remains in again. Service Reference Guide, dc5700 437804-001 D-1 The computer will be plugged into a working electrical outlet. ■ Check to...
Troubleshooting Guide
Page 15
The flashing lights are error codes that all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be operating correctly. ● Check ... Appendix A, POST Error Messages on page 49 for at least four seconds then press the power button again to restart the computer. If the system beeps, then the keyboard should be sure that it does not restart, press the power button to start on power loss is dim. ● Press and...
The flashing lights are error codes that all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be operating correctly. ● Check ... Appendix A, POST Error Messages on page 49 for at least four seconds then press the power button again to restart the computer. If the system beeps, then the keyboard should be sure that it does not restart, press the power button to start on power loss is dim. ● Press and...
Troubleshooting Guide
Page 25
... Hard drive is not correct. See Appendix A, POST Error Messages on page 49 to the HP Backup and Recovery Manager User Guide in Computer Setup. Install system files for the blinking red and beep codes. Cause Solution The device is set to configuration. Connect boot devices to a SATA port that... the Computer Setup utility and enable the hard drive entry in Computer Setup. Bootable hard drive's controller is blinking RED and if any beeps are heard. port is enabled in the device's details under the Hard Drive entry. port is enabled in Computer Setup. Check the ...
... Hard drive is not correct. See Appendix A, POST Error Messages on page 49 to the HP Backup and Recovery Manager User Guide in Computer Setup. Install system files for the blinking red and beep codes. Cause Solution The device is set to configuration. Connect boot devices to a SATA port that... the Computer Setup utility and enable the hard drive entry in Computer Setup. Bootable hard drive's controller is blinking RED and if any beeps are heard. port is enabled in the device's details under the Hard Drive entry. port is enabled in Computer Setup. Check the ...