Getting Started
Page 3
... Documentation Library CD 7 Before You Call for Technical Support 8 Helpful Hints 9 Basic Troubleshooting 11 Solving General Problems 11 Solving Hardware Installation Problems 15 Interpreting Diagnostic Lights and Audible Codes 17 Ordering the Quick Troubleshooting Guide 22 www...
... Documentation Library CD 7 Before You Call for Technical Support 8 Helpful Hints 9 Basic Troubleshooting 11 Solving General Problems 11 Solving Hardware Installation Problems 15 Interpreting Diagnostic Lights and Audible Codes 17 Ordering the Quick Troubleshooting Guide 22 www...
Getting Started
Page 12
...; Look for specific problems. Refer to the comprehensive online technical support at http://wwss1pro.compaq.com/support/home/index.asp ■ Run the Restore Plus! Click OK. CD. 8 www.hp.com Before You Call for Technical Support If you recently installed new software, uninstall the...9632; Refer to the comprehensive Troubleshooting Guide on the Documentation Library CD for more detailed information. ■ Refer to "Interpreting Diagnostic Lights and Audible Codes" in this guide for Linux from www.adobe.com. If the computer is blank, plug the monitor into the network connection....
...; Look for specific problems. Refer to the comprehensive online technical support at http://wwss1pro.compaq.com/support/home/index.asp ■ Run the Restore Plus! Click OK. CD. 8 www.hp.com Before You Call for Technical Support If you recently installed new software, uninstall the...9632; Refer to the comprehensive Troubleshooting Guide on the Documentation Library CD for more detailed information. ■ Refer to "Interpreting Diagnostic Lights and Audible Codes" in this guide for Linux from www.adobe.com. If the computer is blank, plug the monitor into the network connection....
Getting Started
Page 13
...230V). ■ Check to see that the computer is turned on and the green power light is on. ■ Check to Appendix A in front of your computer when you diagnose the problem. www.hp.com 9 Helpful Hints If you encounter some minor problem with your computer, monitor, or software..., refer to the following to ensure that will help you call. ■ Write down the computer and monitor serial numbers before taking further action: ■ Check that the computer and monitor are error codes...
...230V). ■ Check to see that the computer is turned on and the green power light is on. ■ Check to Appendix A in front of your computer when you diagnose the problem. www.hp.com 9 Helpful Hints If you encounter some minor problem with your computer, monitor, or software..., refer to the following to ensure that will help you call. ■ Write down the computer and monitor serial numbers before taking further action: ■ Check that the computer and monitor are error codes...
Getting Started
Page 20
... modules were installed in the wrong location. 1. Review the documentation that came with a graphics card: 1. See "Interpreting diagnostic Lights and Audible Codes" to isolate faulty module. 3. If you are using the correct memory modules and to verify the proper installation. 2. For... every second, followed by a two second pause, and the computer beeps six times. Reseat the graphics card. For systems with HP memory. 4. Getting Started Solving Hardware Installation Problems (Continued) Problem Probable Cause Recommended Solution Computer will not start. Memory is installed...
... modules were installed in the wrong location. 1. Review the documentation that came with a graphics card: 1. See "Interpreting diagnostic Lights and Audible Codes" to isolate faulty module. 3. If you are using the correct memory modules and to verify the proper installation. 2. For... every second, followed by a two second pause, and the computer beeps six times. Reseat the graphics card. For systems with HP memory. 4. Getting Started Solving Hardware Installation Problems (Continued) Problem Probable Cause Recommended Solution Computer will not start. Memory is installed...
Getting Started
Page 21
...Power LED On. Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them. &#... which they should be performed. None www.hp.com 17 None Computer in Suspend to Disk or "Hibernate" mode. None Computer on the front panel of the computer and refer to the following table to determine the front panel LED codes. ✎ Recommended actions in the following ...
...Power LED On. Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them. &#... which they should be performed. None www.hp.com 17 None Computer in Suspend to Disk or "Hibernate" mode. None Computer on the front panel of the computer and refer to the following table to determine the front panel LED codes. ✎ Recommended actions in the following ...
Getting Started
Page 22
...present. 2. If fan is plugged in and seated properly, but is fully/properly seated or installed. 3. Reseat the processor. 18 www.hp.com Check to the processor. 1. Contact an authorized reseller or service provider. None Processor thermal protection activated: A fan may be blocked ...verify that the computer air vents are not blocked and the cooling fan is properly attached. 5. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two times, once every second, followed by a two...
...present. 2. If fan is plugged in and seated properly, but is fully/properly seated or installed. 3. Reseat the processor. 18 www.hp.com Check to the processor. 1. Contact an authorized reseller or service provider. None Processor thermal protection activated: A fan may be blocked ...verify that the computer air vents are not blocked and the cooling fan is properly attached. 5. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two times, once every second, followed by a two...
Getting Started
Page 23
... one device at a time and repeat this procedure, until failure occurs. Pre-video memory error 1. Replace third-party memory with HP memory. 4. If the system enters the POST, then power off and replace one at a time to isolate faulty module. 3. www... two second pause. Reseat DIMMs. Power on your region. 2. Proper voltage setting depends on the system. 2. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes once every two seconds. Red Power LED 5 flashes five times, once...
... one device at a time and repeat this procedure, until failure occurs. Pre-video memory error 1. Replace third-party memory with HP memory. 4. If the system enters the POST, then power off and replace one at a time to isolate faulty module. 3. www... two second pause. Reseat DIMMs. Power on your region. 2. Proper voltage setting depends on the system. 2. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes once every two seconds. Red Power LED 5 flashes five times, once...
Getting Started
Page 24
...For systems with integrated graphics, replace the system board. Reflash the ROM using a ROMPaq diskette. Replace the system board. 20 www.hp.com Power on bad checksum. 1. Reseat the graphics card. Replace the system board. Replace the graphics card. 3. System board ...on the system. 2. See the "ROM Flash" section of the Desktop Management Guide on the Documentation Library CD. 2. Pre-video graphics error. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes...
...For systems with integrated graphics, replace the system board. Reflash the ROM using a ROMPaq diskette. Replace the system board. 20 www.hp.com Power on bad checksum. 1. Reseat the graphics card. Replace the system board. Replace the graphics card. 3. System board ...on the system. 2. See the "ROM Flash" section of the Desktop Management Guide on the Documentation Library CD. 2. Pre-video graphics error. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes...
Getting Started
Page 25
... power button harness. 5. If it is turned on. If the hard drive LED turns green, then: 1. Replace the system board. www.hp.com 21 Check that unit is set to the appropriate voltage. Proper voltage setting depends on green then: 1. Open hood and check that both... power supply cables are not flashing. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action System does not power on and LEDs are properly connected to the system board. 4....
... power button harness. 5. If it is turned on. If the hard drive LED turns green, then: 1. Replace the system board. www.hp.com 21 Check that unit is set to the appropriate voltage. Proper voltage setting depends on green then: 1. Open hood and check that both... power supply cables are not flashing. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action System does not power on and LEDs are properly connected to the system board. 4....
Getting Started - Business Desktops
Page 3
... Documentation Library CD 7 Before You Call for Technical Support 8 Helpful Hints ...9 Basic Troubleshooting ...11 Solving General Problems 11 Solving Hardware Installation Problems 15 Interpreting Diagnostic Lights and Audible Codes 17 Ordering the Quick Troubleshooting Guide 22 www...
... Documentation Library CD 7 Before You Call for Technical Support 8 Helpful Hints ...9 Basic Troubleshooting ...11 Solving General Problems 11 Solving Hardware Installation Problems 15 Interpreting Diagnostic Lights and Audible Codes 17 Ordering the Quick Troubleshooting Guide 22 www...
Getting Started - Business Desktops
Page 13
... CD for more information. If the system will help you call. Check to see that the computer is turned on and the green power light is set to the appropriate voltage for loose connections or incorrect connections. Check to see that the voltage select switch is on . For sales...the time necessary troubleshooting the problem with your computer, monitor, or software, refer to the following to ensure that the computer and monitor are error codes that will not shut down, unplug the power cord, wait a few seconds, then plug it in the Troubleshooting Guide on the front of the...
... CD for more information. If the system will help you call. Check to see that the computer is turned on and the green power light is set to the appropriate voltage for loose connections or incorrect connections. Check to see that the voltage select switch is on . For sales...the time necessary troubleshooting the problem with your computer, monitor, or software, refer to the following to ensure that the computer and monitor are error codes that will not shut down, unplug the power cord, wait a few seconds, then plug it in the Troubleshooting Guide on the front of the...
Getting Started - Business Desktops
Page 20
See "Interpreting diagnostic Lights and Audible Codes" to isolate faulty module. 3. For systems with HP memory. 4. Review the documentation that came with a graphics card: properly or is bad, or system board is bad. 1. Reseat DIMMs. Power on the...resolve the issue, contact Customer Support. Replace third-party memory with integrated graphics, replace the system board. 16 Observe the beeps and LED lights on the front of the computer. Getting Started Solving Hardware Installation Problems Continued Problem Computer will not start. Video card is not seated ...
See "Interpreting diagnostic Lights and Audible Codes" to isolate faulty module. 3. For systems with HP memory. 4. Review the documentation that came with a graphics card: properly or is bad, or system board is bad. 1. Reseat DIMMs. Power on the...resolve the issue, contact Customer Support. Replace third-party memory with integrated graphics, replace the system board. 16 Observe the beeps and LED lights on the front of the computer. Getting Started Solving Hardware Installation Problems Continued Problem Computer will not start. Video card is not seated ...
Getting Started - Business Desktops
Page 21
...front panel LED codes. Diagnostic Front Panel Lights (LEDs) and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED None On. Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur... before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated ...
...front panel LED codes. Diagnostic Front Panel Lights (LEDs) and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED None On. Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur... before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated ...
Getting Started - Business Desktops
Page 22
... reseller or service provider. Check to the processor. 1. None Processor not installed (not an indicator of bad processor). 1. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED None flashes two times, once every second, followed by a two-second pause. Ensure the...
... reseller or service provider. Check to the processor. 1. None Processor not installed (not an indicator of bad processor). 1. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED None flashes two times, once every second, followed by a two-second pause. Ensure the...
Getting Started - Business Desktops
Page 23
...then power off and replace one device at a time to isolate faulty module. 3. Replace the system board. Replace third-party memory with HP memory. 4. Replace the system board. 19 Open the hood and ensure the 4wire power supply cable is overloaded). 1. Red Power LED 5...the device that the voltage selector, located on your region. 2. Pre-video memory error 1. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED None flashes once every two seconds. Check if a device is causing...
...then power off and replace one device at a time to isolate faulty module. 3. Replace the system board. Replace third-party memory with HP memory. 4. Replace the system board. 19 Open the hood and ensure the 4wire power supply cable is overloaded). 1. Red Power LED 5...the device that the voltage selector, located on your region. 2. Pre-video memory error 1. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED None flashes once every two seconds. Check if a device is causing...
Getting Started - Business Desktops
Page 24
... system board. System board failure Replace the system board. (ROM detected failure prior to video). See the "ROM Flash" section of the Desktop Management Guide on the system. 2. Replace the system board. Red Power LED 8 flashes eight times, once every second, followed by a... two second pause. Replace the system board. 20 Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once every second, followed by a two-second...
... system board. System board failure Replace the system board. (ROM detected failure prior to video). See the "ROM Flash" section of the Desktop Management Guide on the system. 2. Replace the system board. Red Power LED 8 flashes eight times, once every second, followed by a... two second pause. Replace the system board. 20 Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once every second, followed by a two-second...
Getting Started - Business Desktops
Page 25
Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action System does not power on ...board. 4. If it is not turned on , then replace the power button harness. 5. If the 3.3 V_aux light on the system board is turned on , then replace the power supply. 6. None System unable to power on ...hold the power button for less than 4 seconds. Remove the expansion cards one at a time until the 3.3 V_aux light on the system board turns on your region. 2. Open hood and check that both power supply cables are not flashing...
Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action System does not power on ...board. 4. If it is not turned on , then replace the power button harness. 5. If the 3.3 V_aux light on the system board is turned on , then replace the power supply. 6. None System unable to power on ...hold the power button for less than 4 seconds. Remove the expansion cards one at a time until the 3.3 V_aux light on the system board turns on your region. 2. Open hood and check that both power supply cables are not flashing...
HP Compaq Business Desktop dc5000 Series Personal Computer Microtower Illustrated Parts Map
Page 2
...from the power outlet. 2. Repeat steps 5-6, then establish new passwords. Computer Setup (F10) Utility Features (not all three keyboard LEDs will light up, and you will need to reset the passwords. For more information about flashing the ROM, refer to start. Refer to the Computer...Power Red* 6 blinks 1 second apart Power Red* 7 blinks 1 second apart Power Red* 8 blinks 1 second apart Hard Drive Green Blinking *Blinking codes are stored in order to Disk (if applicable) (S5) Computer off the computer and any external devices, and disconnect the power cord from pins 1 and...
...from the power outlet. 2. Repeat steps 5-6, then establish new passwords. Computer Setup (F10) Utility Features (not all three keyboard LEDs will light up, and you will need to reset the passwords. For more information about flashing the ROM, refer to start. Refer to the Computer...Power Red* 6 blinks 1 second apart Power Red* 7 blinks 1 second apart Power Red* 8 blinks 1 second apart Hard Drive Green Blinking *Blinking codes are stored in order to Disk (if applicable) (S5) Computer off the computer and any external devices, and disconnect the power cord from pins 1 and...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
Page 168
..." section of the power supply, is turned on . None System unable to see if the 3.3 V_aux light on the system board is turned on the rear of the Desktop Management Guide. 2. OR Press and hold the power button for less than 4 seconds. Press and hold the...002 Service Reference Guide, dc5000 Replace the system board. Red Power LED 8 flashes eight times, once every second, followed by a two second pause. Check to power on , then replace the power button harness. 5. Troubleshooting Without Diagnostics Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps ...
..." section of the power supply, is turned on . None System unable to see if the 3.3 V_aux light on the system board is turned on the rear of the Desktop Management Guide. 2. OR Press and hold the power button for less than 4 seconds. Press and hold the...002 Service Reference Guide, dc5000 Replace the system board. Red Power LED 8 flashes eight times, once every second, followed by a two second pause. Check to power on , then replace the power button harness. 5. Troubleshooting Without Diagnostics Diagnostic Front Panel LEDs and Audible Codes (Continued) Activity Beeps ...
Troubleshooting Guide
Page 19
Refer to restart the computer. If the system remains in suspend mode, shut down , unplug Troubleshooting Guide www.hp.com 2-3 CD. ✎ For sales information and warranty upgrades (CarePaqs), call 1-800-282-6672. If the system beeps, then the keyboard should be operating correctly.... button again to Appendix A, "POST Error Messages" for more information. ■ Turn up the brightness and contrast controls of the computer. The flashing lights are error codes that will not shut down the computer by pressing any key on the front of the monitor if the monitor is dim. ■ Press...
Refer to restart the computer. If the system remains in suspend mode, shut down , unplug Troubleshooting Guide www.hp.com 2-3 CD. ✎ For sales information and warranty upgrades (CarePaqs), call 1-800-282-6672. If the system beeps, then the keyboard should be operating correctly.... button again to Appendix A, "POST Error Messages" for more information. ■ Turn up the brightness and contrast controls of the computer. The flashing lights are error codes that will not shut down the computer by pressing any key on the front of the monitor if the monitor is dim. ■ Press...
