Getting Started
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www.hp.com 9 If the system beeps, then your region (115V or 230V). ■ Check to see that the computer is turned on and the green power ... computer when you call. ■ Write down the computer and monitor serial numbers before taking further action: ■ Check that the computer and monitor are error codes that will help you encounter some minor problem with the service technician. ✎ For sales information and warranty upgrades (CarePaqs), call 1-800-282-6672. Getting...
www.hp.com 9 If the system beeps, then your region (115V or 230V). ■ Check to see that the computer is turned on and the green power ... computer when you call. ■ Write down the computer and monitor serial numbers before taking further action: ■ Check that the computer and monitor are error codes that will help you encounter some minor problem with the service technician. ✎ For sales information and warranty upgrades (CarePaqs), call 1-800-282-6672. Getting...
Getting Started
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... to RAM mode (select models only) or normal Suspend mode. None www.hp.com 17 None Green Power LED flashes every two seconds. None Green Power LED... following table to Disk or "Hibernate" mode. None Computer in Suspend to determine the front panel LED codes. ✎ Recommended actions in the following table are listed in the order in which they should be ... and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text ...
... to RAM mode (select models only) or normal Suspend mode. None www.hp.com 17 None Green Power LED flashes every two seconds. None Green Power LED... following table to Disk or "Hibernate" mode. None Computer in Suspend to determine the front panel LED codes. ✎ Recommended actions in the following table are listed in the order in which they should be ... and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text ...
Getting Started
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...the system. 2. Reseat DIMMs. Power on the system board. 3. Replace third-party memory with HP memory. 4. Continue adding devices one at a time to isolate faulty module. 3. Pre-video memory error 1. Replace DIMMs one device at a time and repeat this procedure, until failure occurs. If the...hard, diskette, or optical drives, and expansion cards.) Power on the system. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes once every two seconds. Check if a device is set to ensure ...
...the system. 2. Reseat DIMMs. Power on the system board. 3. Replace third-party memory with HP memory. 4. Continue adding devices one at a time to isolate faulty module. 3. Pre-video memory error 1. Replace DIMMs one device at a time and repeat this procedure, until failure occurs. If the...hard, diskette, or optical drives, and expansion cards.) Power on the system. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes once every two seconds. Check if a device is set to ensure ...
Getting Started
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Pre-video graphics error. For systems with integrated graphics, replace the system board. For systems with a graphics card: 1. Red Power LED 8 flashes eight times, once every second, followed by a ... ROM based on the Documentation Library CD. 2. See the "ROM Flash" section of the Desktop Management Guide on bad checksum. 1. Replace the system board. 20 www.hp.com Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once every...
Pre-video graphics error. For systems with integrated graphics, replace the system board. For systems with a graphics card: 1. Red Power LED 8 flashes eight times, once every second, followed by a ... ROM based on the Documentation Library CD. 2. See the "ROM Flash" section of the Desktop Management Guide on bad checksum. 1. Replace the system board. 20 www.hp.com Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once every...
Getting Started - Business Desktops
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... restart automatically, press the power button to start the computer. 9 For sales information and warranty upgrades (CarePaqs), call 1-800-282-6672. The flashing lights are error codes that will not shut down the computer and monitor serial numbers before taking further action: Check that the voltage select switch is set to the...
... restart automatically, press the power button to start the computer. 9 For sales information and warranty upgrades (CarePaqs), call 1-800-282-6672. The flashing lights are error codes that will not shut down the computer and monitor serial numbers before taking further action: Check that the voltage select switch is set to the...
Getting Started - Business Desktops
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...panel of the computer and refer to the following table are listed in the order in the following table to determine the front panel LED codes. Computer in Suspend None to Disk or "Hibernate" mode. 17 Computer in Suspend None to RAM mode (select models only) or normal... flashing LEDs on . Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them.
...panel of the computer and refer to the following table are listed in the order in the following table to determine the front panel LED codes. Computer in Suspend None to Disk or "Hibernate" mode. 17 Computer in Suspend None to RAM mode (select models only) or normal... flashing LEDs on . Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them.
Getting Started - Business Desktops
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... are functioning properly. 4. Continue adding devices one device at a time to the appropriate voltage. Pre-video memory error 1. Proper voltage setting depends on the system. 2. Reseat DIMMs. Power on your region. 2. Replace the device...a two second pause. Replace the system board. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED None flashes once every two seconds. Red Power LED... this procedure, until failure occurs. Replace third-party memory with HP memory. 4.
... are functioning properly. 4. Continue adding devices one device at a time to the appropriate voltage. Pre-video memory error 1. Proper voltage setting depends on the system. 2. Reseat DIMMs. Power on your region. 2. Replace the device...a two second pause. Replace the system board. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED None flashes once every two seconds. Red Power LED... this procedure, until failure occurs. Replace third-party memory with HP memory. 4.
Getting Started - Business Desktops
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...ROM using a ROMPaq diskette. See the "ROM Flash" section of the Desktop Management Guide on the Documentation Library CD. 2. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six ...times, once every second, followed by a two second pause. Pre-video graphics error. Replace the graphics card. 3. For systems with a...
...ROM using a ROMPaq diskette. See the "ROM Flash" section of the Desktop Management Guide on the Documentation Library CD. 2. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six ...times, once every second, followed by a two second pause. Pre-video graphics error. Replace the graphics card. 3. For systems with a...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
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... pull-down menus. You can cancel testing by clicking the Cancel Testing button. ❏ Log-Displays a log of each device. ❏ Error-Displays any errors that occurred during device testing. You can also choose the type of test and testing mode. ❏ Status-Displays the status of tests for... Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to save the report you to choose various parts of errors, and the error code. 2-14 360201-002 Service Reference Guide, dc5000 To exit Diagnostics for each test in progress.
... pull-down menus. You can cancel testing by clicking the Cancel Testing button. ❏ Log-Displays a log of each device. ❏ Error-Displays any errors that occurred during device testing. You can also choose the type of test and testing mode. ❏ Status-Displays the status of tests for... Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to save the report you to choose various parts of errors, and the error code. 2-14 360201-002 Service Reference Guide, dc5000 To exit Diagnostics for each test in progress.
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
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...Requires no user intervention if Unattended Mode is complete. 5. Service Reference Guide, dc5000 360201-002 2-15 If errors are displayed when testing is selected. ❏ Complete Test-Runs maximum testing...Unattended Mode. Test Status is displayed in as the administrator. Click Start > HP Information Center > Diagnostics for input during the current testing session. ❏ Log... Some tests require interaction and will be indicated by an error message under the subsystem name in conjunction with their error codes. 7. You determine whether the test passed or failed and ...
...Requires no user intervention if Unattended Mode is complete. 5. Service Reference Guide, dc5000 360201-002 2-15 If errors are displayed when testing is selected. ❏ Complete Test-Runs maximum testing...Unattended Mode. Test Status is displayed in as the administrator. Click Start > HP Information Center > Diagnostics for input during the current testing session. ❏ Log... Some tests require interaction and will be indicated by an error message under the subsystem name in conjunction with their error codes. 7. You determine whether the test passed or failed and ...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
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... and time under Control Panel or in F10 Setup depending on , checking assemblies within the computer and reporting any errors found. Service Reference Guide, dc5000 360201-002 C-1 Not all computers use all of the codes listed. If the problem persists, replace the RTC battery. DMA, timers, etc. Replace the system board. Disable SafePost...
... and time under Control Panel or in F10 Setup depending on , checking assemblies within the computer and reporting any errors found. Service Reference Guide, dc5000 360201-002 C-1 Not all computers use all of the codes listed. If the problem persists, replace the RTC battery. DMA, timers, etc. Replace the system board. Disable SafePost...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition
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Troubleshooting Without Diagnostics Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may be performed. None Computer in Suspend to determine the front panel LED codes. ✎ Recommended actions in Suspend to the processor. ...POST that do not necessarily have an error code or text message associated with them. ✎ If you see if the processor fan spins. D-26 360201-002 Service Reference Guide, dc5000 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green ...
Troubleshooting Without Diagnostics Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may be performed. None Computer in Suspend to determine the front panel LED codes. ✎ Recommended actions in Suspend to the processor. ...POST that do not necessarily have an error code or text message associated with them. ✎ If you see if the processor fan spins. D-26 360201-002 Service Reference Guide, dc5000 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green ...
Troubleshooting Guide
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... displays any errors that is the window that occurred during device testing. The window lists the device being tested, the type and number of the screen and select Test. 1-6 www.hp.com Troubleshooting Guide Five tabs are five tabs: ■ Overview-The Overview window displays... general overview information about the computer. Click the Test tab, or click Tab at the top of errors, and the error code. Click Start > HP Information Center > Diagnostics for Windows. You can cancel testing by clicking the Cancel Testing button. ■ Log-The Log window...
... displays any errors that is the window that occurred during device testing. The window lists the device being tested, the type and number of the screen and select Test. 1-6 www.hp.com Troubleshooting Guide Five tabs are five tabs: ■ Overview-The Overview window displays... general overview information about the computer. Click the Test tab, or click Tab at the top of errors, and the error code. Click Start > HP Information Center > Diagnostics for Windows. You can cancel testing by clicking the Cancel Testing button. ■ Log-The Log window...
Troubleshooting Guide
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...tab, select File > Save As, then print the file from the selected folder. ❏ If the report is on the computer with their error codes. 7. Computer Diagnostic Features ❏ The Log tab lists tests run on the system, the numbers of times each test has run, the number ...tab Save button to save an Error tab report. 8. By following the recommended actions, you need to contact an authorized dealer, reseller, or service provider for Windows, click File, then click Exit. 1-8 www.hp.com Troubleshooting Guide If errors are found on the Error tab, select the Error tab Print button. 9. To ...
...tab, select File > Save As, then print the file from the selected folder. ❏ If the report is on the computer with their error codes. 7. Computer Diagnostic Features ❏ The Log tab lists tests run on the system, the numbers of times each test has run, the number ...tab Save button to save an Error tab report. 8. By following the recommended actions, you need to contact an authorized dealer, reseller, or service provider for Windows, click File, then click Exit. 1-8 www.hp.com Troubleshooting Guide If errors are found on the Error tab, select the Error tab Print button. 9. To ...
Troubleshooting Guide
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..., or software, see the following list of general suggestions before taking further action: ■ Check that the computer and monitor are error codes that will not shut down the computer by pressing any key on the front of the monitor if the monitor is dim. ■...power button again to restart the computer. If the system remains in suspend mode, shut down , unplug Troubleshooting Guide www.hp.com 2-3 Refer to Appendix A, "POST Error Messages" for more information. ■ Turn up the brightness and contrast controls of the computer. Troubleshooting Without Diagnostics ■...
..., or software, see the following list of general suggestions before taking further action: ■ Check that the computer and monitor are error codes that will not shut down the computer by pressing any key on the front of the monitor if the monitor is dim. ■...power button again to restart the computer. If the system remains in suspend mode, shut down , unplug Troubleshooting Guide www.hp.com 2-3 Refer to Appendix A, "POST Error Messages" for more information. ■ Turn up the brightness and contrast controls of the computer. Troubleshooting Without Diagnostics ■...
Troubleshooting Guide
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...error text messages. Troubleshooting Guide www.hp.com A-1 To manually switch to the Full Boot Every x Days mode, using Computer Setup. ✎ For more information on Computer Setup, see the Computer Setup (F10) Utility Guide on a regularly scheduled basis. A POST Error Messages This appendix lists the error codes, error... messages, and the various indicator light and audible sequences that does not run every 1 to resolve the error condition. POST Message Disabled suppresses most ...
...error text messages. Troubleshooting Guide www.hp.com A-1 To manually switch to the Full Boot Every x Days mode, using Computer Setup. ✎ For more information on Computer Setup, see the Computer Setup (F10) Utility Guide on a regularly scheduled basis. A POST Error Messages This appendix lists the error codes, error... messages, and the various indicator light and audible sequences that does not run every 1 to resolve the error condition. POST Message Disabled suppresses most ...
Troubleshooting Guide
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... Failure. Try another memory socket. 3. sets. 207-ECC Corrected Single Bit Errors in Memory Socket(s) X, X, ... Verify proper memory module type. 2. Error code: XX, Memory Module Socket(s): XX A specific error has occurred in a memory device installed in its socket. 2. Reseat the.... 1. Replace faulty memory module(s). 6. Single Bit ECC error. 1. Try another memory socket. 3. Replace memory module if problem persists. 212-Failed Processor Processor has failed to initialize. 1. A-4 www.hp.com Troubleshooting Guide Ensure memory and continuity modules are installed ...
... Failure. Try another memory socket. 3. sets. 207-ECC Corrected Single Bit Errors in Memory Socket(s) X, X, ... Verify proper memory module type. 2. Error code: XX, Memory Module Socket(s): XX A specific error has occurred in a memory device installed in its socket. 2. Reseat the.... 1. Replace faulty memory module(s). 6. Single Bit ECC error. 1. Try another memory socket. 3. Replace memory module if problem persists. 212-Failed Processor Processor has failed to initialize. 1. A-4 www.hp.com Troubleshooting Guide Ensure memory and continuity modules are installed ...
Troubleshooting Guide
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...table to Disk or "Hibernate" mode. POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. ✎...; If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on . None A-12 www.hp.com Troubleshooting ...
...table to Disk or "Hibernate" mode. POST Error Messages POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. ✎...; If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on . None A-12 www.hp.com Troubleshooting ...
Troubleshooting Guide
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A audible codes A-12 audio output D-1 audio problems 2-21 B battery, real-time clock 2-5 blank screen 2-17 booting options Full Boot A-1 Quick Boot A-1 C CD-ROM or DVD problems 2-34 ... time display 2-5 Diagnostics for Windows detecting 1-2 installing 1-3 Menu Bar 1-5 overview 1-1 running tests 1-6 Tool Bar 1-5 disk controller failure A-10 Index Drive Protection System (DPS) accessing C-2 overview C-1 E error codes A-1 F flashing LEDs A-12 floppy port A-7 Full Boot A-1 G game port A-9 general problems 2-5 H helpful hints 2-3 J jumper settings 2-14 K keyboard...
A audible codes A-12 audio output D-1 audio problems 2-21 B battery, real-time clock 2-5 blank screen 2-17 booting options Full Boot A-1 Quick Boot A-1 C CD-ROM or DVD problems 2-34 ... time display 2-5 Diagnostics for Windows detecting 1-2 installing 1-3 Menu Bar 1-5 overview 1-1 running tests 1-6 Tool Bar 1-5 disk controller failure A-10 Index Drive Protection System (DPS) accessing C-2 overview C-1 E error codes A-1 F flashing LEDs A-12 floppy port A-7 Full Boot A-1 G game port A-9 general problems 2-5 H helpful hints 2-3 J jumper settings 2-14 K keyboard...
Troubleshooting Guide
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... dim characters 2-18 mouse problems 2-25 N network problems 2-29 numeric codes A-2 O optical drive problems 2-34 P parallel port A-5 password clearing B-1 features B-1 power-on B-1 resetting jumper B-2 setup B-1 POST error messages A-1 modes A-1 power-on password B-1 printer problems 2-24 problems ...2-36 keyboard 2-25 memory 2-32 minor 2-3 mouse 2-26 network 2-29 optical drives 2-34 power supply 2-8 printer 2-24 software 2-40 processor error codes A-4, A-8 Q Quick Boot A-1 R Remote Diagnostics Enabling Agent installing 1-12 overview 1-11 running 1-12 resetting CMOS B-1 password jumper B-1 RTC ...
... dim characters 2-18 mouse problems 2-25 N network problems 2-29 numeric codes A-2 O optical drive problems 2-34 P parallel port A-5 password clearing B-1 features B-1 power-on B-1 resetting jumper B-2 setup B-1 POST error messages A-1 modes A-1 power-on password B-1 printer problems 2-24 problems ...2-36 keyboard 2-25 memory 2-32 minor 2-3 mouse 2-26 network 2-29 optical drives 2-34 power supply 2-8 printer 2-24 software 2-40 processor error codes A-4, A-8 Q Quick Boot A-1 R Remote Diagnostics Enabling Agent installing 1-12 overview 1-11 running 1-12 resetting CMOS B-1 password jumper B-1 RTC ...