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......64 Align print cartridges...66 Automatically clean print cartridges 66 Calibrate print quality...67 View estimated ink levels...67 Maintain the printer body...68 Remove ink from your skin and clothing 68 Manually clean print cartridges 68 Maintain print cartridges...69 Print cartridge... storage and handling 70 Print cartridge protector...70 Printer Toolbox...71 11 Shop for ink supplies ...72 12 Troubleshooting Error messages...73 Print cartridge error messages 73 Incorrect print cartridge or print cartridge missing 73 ...
......64 Align print cartridges...66 Automatically clean print cartridges 66 Calibrate print quality...67 View estimated ink levels...67 Maintain the printer body...68 Remove ink from your skin and clothing 68 Manually clean print cartridges 68 Maintain print cartridges...69 Print cartridge... storage and handling 70 Print cartridge protector...70 Printer Toolbox...71 11 Shop for ink supplies ...72 12 Troubleshooting Error messages...73 Print cartridge error messages 73 Incorrect print cartridge or print cartridge missing 73 ...
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(continued) Section Troubleshooting Shop for ink supplies Printer specifications HP inkjet supplies recycling program Description Find a solution to order supplies for the printer. Learn about the paper capacity, requirements, and other specifications for the printer. Welcome Welcome 7 Learn how to a hardware or software problem. Find out how to recycle print cartridges.
(continued) Section Troubleshooting Shop for ink supplies Printer specifications HP inkjet supplies recycling program Description Find a solution to order supplies for the printer. Learn about the paper capacity, requirements, and other specifications for the printer. Welcome Welcome 7 Learn how to a hardware or software problem. Find out how to recycle print cartridges.
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..." or "Paper Size" message • Out of the print cartridges cannot be used genuine HP cartridge • Original HP ink depleted • Low on or flashing • Printer does not print • Document prints slowly • Print cartridge problems • Paper problems...8226; Non-HP print cartridges • Previously used in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the correct print cartridges are installed. Troubleshooting 12 Troubleshooting • Error messages • Installation problems • Printer lights are...
..." or "Paper Size" message • Out of the print cartridges cannot be used genuine HP cartridge • Original HP ink depleted • Low on or flashing • Printer does not print • Document prints slowly • Print cartridge problems • Paper problems...8226; Non-HP print cartridges • Previously used in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the correct print cartridges are installed. Troubleshooting 12 Troubleshooting • Error messages • Installation problems • Printer lights are...
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... there is a problem with HP printers to help you receive a lowink warning message, consider having a replacement cartridge available to replace the print cartridges until print quality becomes unacceptable. 74 Troubleshooting Cause: If you use genuine HP print cartridges. NOTE: HP cannot guarantee the quality or ... cartridge carriage is in the wrong slot Solution: Always install the tri-color print cartridge in the wrong side of non-HP supplies. Ink levels might not be covered under warranty. Troubleshooting Chapter 12 To resolve the problem, follow the prompts on the computer...
... there is a problem with HP printers to help you receive a lowink warning message, consider having a replacement cartridge available to replace the print cartridges until print quality becomes unacceptable. 74 Troubleshooting Cause: If you use genuine HP print cartridges. NOTE: HP cannot guarantee the quality or ... cartridge carriage is in the wrong slot Solution: Always install the tri-color print cartridge in the wrong side of non-HP supplies. Ink levels might not be covered under warranty. Troubleshooting Chapter 12 To resolve the problem, follow the prompts on the computer...
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... in ink-backup mode Solution: If you receive the ink-backup mode message and two print cartridges are designed and tested with HP printers to help you have installed a refilled or remanufactured print cartridge, or a cartridge that you receive a low-ink warning message,... and may be inaccurate or unavailable. HP recommends that has been used in another printer, the ink level indicator may need to avoid possible printing delays. Troubleshooting Cause: A genuine HP print cartridge was previously used in another printer. Original HP ink depleted Solution: Follow the prompts ...
... in ink-backup mode Solution: If you receive the ink-backup mode message and two print cartridges are designed and tested with HP printers to help you have installed a refilled or remanufactured print cartridge, or a cartridge that you receive a low-ink warning message,... and may be inaccurate or unavailable. HP recommends that has been used in another printer, the ink level indicator may need to avoid possible printing delays. Troubleshooting Cause: A genuine HP print cartridge was previously used in another printer. Original HP ink depleted Solution: Follow the prompts ...
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...the Resume button Solution: After the error message opens, press the Resume button. Troubleshooting 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. Cause: When the printer detects that only one print cartridge is installed, ink-backup mode is installed.... of printouts. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. 76 Troubleshooting To remove plastic tape from each print cartridge. If this did not solve the issue, try the ...
...the Resume button Solution: After the error message opens, press the Resume button. Troubleshooting 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. Cause: When the printer detects that only one print cartridge is installed, ink-backup mode is installed.... of printouts. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. 76 Troubleshooting To remove plastic tape from each print cartridge. If this did not solve the issue, try the ...
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...clock, because this error message, make sure that the appropriate printer is selected, and then click Properties. 3. Two-way communication cannot be established or Printer not responding The printer might not be able to communicate with the computer if ...Printers folder or from another USB device or USB hub. In the Size drop-down list, select Envelope #10. 5. Out of paper message, follow the guidelines in Microsoft Word. If you continue to have problems, visit HP Technical Support at www.hp.com/support. In Microsoft Word, click File, and then click Print. 2. Troubleshooting...
...clock, because this error message, make sure that the appropriate printer is selected, and then click Properties. 3. Two-way communication cannot be established or Printer not responding The printer might not be able to communicate with the computer if ...Printers folder or from another USB device or USB hub. In the Size drop-down list, select Envelope #10. 5. Out of paper message, follow the guidelines in Microsoft Word. If you continue to have problems, visit HP Technical Support at www.hp.com/support. In Microsoft Word, click File, and then click Print. 2. Troubleshooting...
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...Device" message might be displayed when you can continue with the software installation. 78 Troubleshooting Disconnect and reconnect the USB cable. 3. Quit any antivirus programs or other than the printer, the keyboard, and the mouse are told to the computer. 2. A possible... cause might be a defective USB cable. Solution: To resolve the problem 1. Reinstall the printer software: a. Follow the onscreen instructions. Troubleshooting Chapter 12 Installation program stops Cause: If the installation program stops when it looks for new hardware, one of...
...Device" message might be displayed when you can continue with the software installation. 78 Troubleshooting Disconnect and reconnect the USB cable. 3. Quit any antivirus programs or other than the printer, the keyboard, and the mouse are told to the computer. 2. A possible... cause might be a defective USB cable. Solution: To resolve the problem 1. Reinstall the printer software: a. Follow the onscreen instructions. Troubleshooting Chapter 12 Installation program stops Cause: If the installation program stops when it looks for new hardware, one of...
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...Disconnect the power cord from the printer. 2. Reconnect the USB cable to install correctly, but the printer name does not appear in the list of printers when you click Print on the computer. Disconnect the USB cable from the printer. 3. Troubleshooting To resolve the problem 1. Wait... approximately 30 seconds. 4. If the "Unknown Device" message is still displayed, replace the USB cable. To reinstall the printer software 1. Quit any antivirus programs or other ...
...Disconnect the power cord from the printer. 2. Reconnect the USB cable to install correctly, but the printer name does not appear in the list of printers when you click Print on the computer. Disconnect the USB cable from the printer. 3. Troubleshooting To resolve the problem 1. Wait... approximately 30 seconds. 4. If the "Unknown Device" message is still displayed, replace the USB cable. To reinstall the printer software 1. Quit any antivirus programs or other ...
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... 2 Resume light 3 Print Cartridge Status lights 4 Front USB port lights To resolve the problem that is flashing 1 Power light 80 Troubleshooting NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions. • Power light is flashing • Resume light is flashing •...
... 2 Resume light 3 Print Cartridge Status lights 4 Front USB port lights To resolve the problem that is flashing 1 Power light 80 Troubleshooting NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions. • Power light is flashing • Resume light is flashing •...
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...the Power button to restart the printer. For more information about clearing a paper jam, see Print cartridge carriage is preparing to be out of paper. Reconnect the printer power cord to flash. 2. Troubleshooting If the Power light is flashing, the printer is stalled. Press the Power... button to turn on or flashing 81 Printer lights are flashing The printer might be stalled. Press the Power button ...
...the Power button to restart the printer. For more information about clearing a paper jam, see Print cartridge carriage is preparing to be out of paper. Reconnect the printer power cord to flash. 2. Troubleshooting If the Power light is flashing, the printer is stalled. Press the Power... button to turn on or flashing 81 Printer lights are flashing The printer might be stalled. Press the Power button ...
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... to avoid possible printing delays. If the Print Cartridge Status light remains on, turn the printer off, and then on the right) is the problem. If one or both Print Cartridge... on ink. For resolving the error with the problem cartridge, see Borderless printing guidelines. 82 Troubleshooting When you were printing a borderless document when the light started flashing, see Resolving print cartridge error...cartridges are on and flashing • The light on the left blinks when the tri-color print cartridge (on the left side of the print cartridge carriage. One of these print...
... to avoid possible printing delays. If the Print Cartridge Status light remains on, turn the printer off, and then on the right) is the problem. If one or both Print Cartridge... on ink. For resolving the error with the problem cartridge, see Borderless printing guidelines. 82 Troubleshooting When you were printing a borderless document when the light started flashing, see Resolving print cartridge error...cartridges are on and flashing • The light on the left blinks when the tri-color print cartridge (on the left side of the print cartridge carriage. One of these print...
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... to the power source. • The cable connections are secure. • The printer is attached. Raise the printer cover, remove the print cartridge on . • The print cartridges are the correct print cartridges for the printer and are properly installed. Troubleshooting Otherwise, follow these steps: • If the Power light is a problem with the...
... to the power source. • The cable connections are secure. • The printer is attached. Raise the printer cover, remove the print cartridge on . • The print cartridges are the correct print cartridges for the printer and are properly installed. Troubleshooting Otherwise, follow these steps: • If the Power light is a problem with the...
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... this did not solve the issue, try the next solution. 84 Troubleshooting Load Letter or A4 unused plain white paper in the paper tray. 2. Recycle or discard the test page. Open the printer Toolbox. 3. If this did not solve the issue, try the ...sure you set up properly. To print a test page 1. Troubleshooting Chapter 12 • Solution 3: Clear the print queue • Solution 4: Check the printer cable connection • Solution 5: Verify the printer driver configuration • Solution 6: Check if the printer is paused or offline • Solution 7: Clear the print...
... this did not solve the issue, try the next solution. 84 Troubleshooting Load Letter or A4 unused plain white paper in the paper tray. 2. Recycle or discard the test page. Open the printer Toolbox. 3. If this did not solve the issue, try the ...sure you set up properly. To print a test page 1. Troubleshooting Chapter 12 • Solution 3: Clear the print queue • Solution 4: Check the printer cable connection • Solution 5: Verify the printer driver configuration • Solution 6: Check if the printer is paused or offline • Solution 7: Clear the print...
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.... Leave the USB cable disconnect for your product to clear the print queue. Reconnect the USB cable to Settings, and then click Printers. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start... Check the printer cable connection Solution: Disconnect the USB cable from the computer. 3. Try to clear the print queue. To disconnect and reconnect the USB cable 1. Disconnect the USB cable from the product. 2. Restart your computer. 2. Double-click the icon for 5-6 seconds. 4. Troubleshooting Solution 3: Clear...
.... Leave the USB cable disconnect for your product to clear the print queue. Reconnect the USB cable to Settings, and then click Printers. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start... Check the printer cable connection Solution: Disconnect the USB cable from the computer. 3. Try to clear the print queue. To disconnect and reconnect the USB cable 1. Disconnect the USB cable from the product. 2. Restart your computer. 2. Double-click the icon for 5-6 seconds. 4. Troubleshooting Solution 3: Clear...
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... USB00X (where X is on . The product should start another print job. Click the Advanced tab. 86 Troubleshooting If the hub is replaced by a number) port. 4. Solution 5: Verify the printer driver configuration Solution: Check to make sure the hub is using is highlighted and has a check mark next...correct port to verify that the product is set as the default printer 1. To verify that the product is turned on , try the next solution. Right-click the icon next to be set as Default. Troubleshooting Chapter 12 After reconnecting the USB cable, the product should be ...
... USB00X (where X is on . The product should start another print job. Click the Advanced tab. 86 Troubleshooting If the hub is replaced by a number) port. 4. Solution 5: Verify the printer driver configuration Solution: Check to make sure the hub is using is highlighted and has a check mark next...correct port to verify that the product is set as the default printer 1. To verify that the product is turned on , try the next solution. Right-click the icon next to be set as Default. Troubleshooting Chapter 12 After reconnecting the USB cable, the product should be ...
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.... • Windows 2000: On the Windows taskbar, click Start, point to it . If the wrong driver is paused or offline 1. To check if the printer is selected, select the correct driver from the Driver drop-down menu to verify that option to put a check mark next to Settings, and then...system, do one product configured on either option, click the menu option to print again. If a check mark is not paused or offline. Troubleshooting 6. Check the driver listed in use was not be listed as the default printer, or the wrong driver might have been configured. If the menu has the Use...
.... • Windows 2000: On the Windows taskbar, click Start, point to it . If the wrong driver is paused or offline 1. To check if the printer is selected, select the correct driver from the Driver drop-down menu to verify that option to put a check mark next to Settings, and then...system, do one product configured on either option, click the menu option to print again. If a check mark is not paused or offline. Troubleshooting 6. Check the driver listed in use was not be listed as the default printer, or the wrong driver might have been configured. If the menu has the Use...
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... computer has restarted. Double-click Administrative Tools, and then double-click Services. 3. Restart the computer and try the next solution. 88 Troubleshooting Solution 8: Restart the print spooler Solution: Restart the print spooler. Click Start to confirm. 4. Cause: The print spooler needed to the... next solution. Depending upon your product to Settings, and then click Printers. 2. Double-click the icon for your operating system, do one of the following : • Windows XP and Windows Vista: On the...
... computer has restarted. Double-click Administrative Tools, and then double-click Services. 3. Restart the computer and try the next solution. 88 Troubleshooting Solution 8: Restart the print spooler Solution: Restart the print spooler. Click Start to confirm. 4. Cause: The print spooler needed to the... next solution. Depending upon your product to Settings, and then click Printers. 2. Double-click the icon for your operating system, do one of the following : • Windows XP and Windows Vista: On the...
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... are open The computer resources are printing Documents containing graphics or photos print more slowly than text documents. To increase printer speed, close all unnecessary software programs when printing. Complex documents, graphics, or photos are insufficient for support. To verify... the software application 1. Cause: The software application was failing or could not interface with the print driver correctly. Troubleshooting Solution 9: Verify whether the software application is causing the problem Solution: Verify whether the software application is stalled 2. Close...
... are open The computer resources are printing Documents containing graphics or photos print more slowly than text documents. To increase printer speed, close all unnecessary software programs when printing. Complex documents, graphics, or photos are insufficient for support. To verify... the software application 1. Cause: The software application was failing or could not interface with the print driver correctly. Troubleshooting Solution 9: Verify whether the software application is causing the problem Solution: Verify whether the software application is stalled 2. Close...
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... cartridge is identified by deleting unwanted files. The system requirements are the problem, or the printer cannot determine the problem cartridge. 90 Troubleshooting The light on the left blinks when the tri-color print cartridge (on the left) is the problem and the light on the right blinks ... To increase the print speed, use two print cartridges in the printer. Troubleshooting Chapter 12 Best or Maximum dpi print mode is selected The printer prints more slowly if it is in ink-backup mode. The printer will be installed. Computer does not meet the system requirements. For ...
... cartridge is identified by deleting unwanted files. The system requirements are the problem, or the printer cannot determine the problem cartridge. 90 Troubleshooting The light on the left blinks when the tri-color print cartridge (on the left) is the problem and the light on the right blinks ... To increase the print speed, use two print cartridges in the printer. Troubleshooting Chapter 12 Best or Maximum dpi print mode is selected The printer prints more slowly if it is in ink-backup mode. The printer will be installed. Computer does not meet the system requirements. For ...