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......64 Align print cartridges...66 Automatically clean print cartridges 66 Calibrate print quality...67 View estimated ink levels...67 Maintain the printer body...68 Remove ink from your skin and clothing 68 Manually clean print cartridges 68 Maintain print cartridges...69 Print cartridge... storage and handling 70 Print cartridge protector...70 Printer Toolbox...71 11 Shop for ink supplies ...72 12 Troubleshooting Error messages...73 Print cartridge error messages 73 Incorrect print cartridge or print cartridge missing 73 ...
......64 Align print cartridges...66 Automatically clean print cartridges 66 Calibrate print quality...67 View estimated ink levels...67 Maintain the printer body...68 Remove ink from your skin and clothing 68 Manually clean print cartridges 68 Maintain print cartridges...69 Print cartridge... storage and handling 70 Print cartridge protector...70 Printer Toolbox...71 11 Shop for ink supplies ...72 12 Troubleshooting Error messages...73 Print cartridge error messages 73 Incorrect print cartridge or print cartridge missing 73 ...
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Learn about the paper capacity, requirements, and other specifications for the printer. Learn how to order supplies for the printer. Welcome Welcome 7 Find out how to a hardware or software problem. (continued) Section Troubleshooting Shop for ink supplies Printer specifications HP inkjet supplies recycling program Description Find a solution to recycle print cartridges.
Learn about the paper capacity, requirements, and other specifications for the printer. Learn how to order supplies for the printer. Welcome Welcome 7 Find out how to a hardware or software problem. (continued) Section Troubleshooting Shop for ink supplies Printer specifications HP inkjet supplies recycling program Description Find a solution to recycle print cartridges.
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...Document is in the wrong slot • Non-HP print cartridges • Previously used in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the correct print cartridges are installed. Troubleshooting 73 If you receive a print cartridge error message,... one or both of the print cartridges cannot be used genuine HP cartridge • Original HP ink depleted • Low on...
...Document is in the wrong slot • Non-HP print cartridges • Previously used in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the correct print cartridges are installed. Troubleshooting 73 If you receive a print cartridge error message,... one or both of the print cartridges cannot be used genuine HP cartridge • Original HP ink depleted • Low on...
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... available to avoid possible printing delays. For more information, see Replace print cartridges. HP recommends that a non-HP print cartridge was installed in the left print cartridge carriage compartment. Troubleshooting Chapter 12 To resolve the problem, follow the prompts on the computer screen to continue... install the tri-color print cartridge in the wrong side of the current print job. If it is stalled. Previously used genuine HP cartridge Solution: Check the print quality of the print cartridge carriage. Print cartridge problem message The printer cannot print if the...
... available to avoid possible printing delays. For more information, see Replace print cartridges. HP recommends that a non-HP print cartridge was installed in the left print cartridge carriage compartment. Troubleshooting Chapter 12 To resolve the problem, follow the prompts on the computer screen to continue... install the tri-color print cartridge in the wrong side of the current print job. If it is stalled. Previously used genuine HP cartridge Solution: Check the print quality of the print cartridge carriage. Print cartridge problem message The printer cannot print if the...
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... unacceptable. If you receive the ink-backup mode message and two print cartridges are designed and tested with HP printers to avoid possible printing delays. Original HP ink depleted Solution: Follow the prompts on ink Solution: Ink level warnings and indicators provide estimates for the... or repairs required as a result of plastic tape has been Error messages 75 Troubleshooting Cause: A genuine HP print cartridge was previously used in another printer. You do not need to : www.hp.com/go to be available for planning purposes only. Printing in ink-backup mode Solution:...
... unacceptable. If you receive the ink-backup mode message and two print cartridges are designed and tested with HP printers to avoid possible printing delays. Original HP ink depleted Solution: Follow the prompts on ink Solution: Ink level warnings and indicators provide estimates for the... or repairs required as a result of plastic tape has been Error messages 75 Troubleshooting Cause: A genuine HP print cartridge was previously used in another printer. You do not need to : www.hp.com/go to be available for planning purposes only. Printing in ink-backup mode Solution:...
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... ▲ Hold the print cartridge so that only one print cartridge is installed, ink-backup mode is installed. Cause: When the printer detects that the copper strips are required electrical contacts. Touching these parts will then print correctly. Solution 2: Set the paper size in... the copper strips. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. 76 Troubleshooting "Paper Mismatch" or "Paper Size" message When printing #10 envelopes from each print cartridge. Try the ...
... ▲ Hold the print cartridge so that only one print cartridge is installed, ink-backup mode is installed. Cause: When the printer detects that the copper strips are required electrical contacts. Touching these parts will then print correctly. Solution 2: Set the paper size in... the copper strips. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. 76 Troubleshooting "Paper Mismatch" or "Paper Size" message When printing #10 envelopes from each print cartridge. Try the ...
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...envelopes, set the paper size back to have problems, visit HP Technical Support at www.hp.com/support. The envelope should print without any errors. Troubleshooting NOTE: Do not set the paper size from the Printers folder or from the printer icon located in the lower-right hand corner of the ...screen next to USB port The printer might not be receiving ...
...envelopes, set the paper size back to have problems, visit HP Technical Support at www.hp.com/support. The envelope should print without any errors. Troubleshooting NOTE: Do not set the paper size from the Printers folder or from the printer icon located in the lower-right hand corner of the ...screen next to USB port The printer might not be receiving ...
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...continue with the software installation. 78 Troubleshooting Disconnect and reconnect the USB cable. 3. If the installation program still does not locate the printer, replace the USB cable, and then continue to finish the installation. 9. Reinstall the printer software: a. Follow the onscreen ... old or defective. • Software, such as a scanner, is running on . A possible cause might be a defective USB cable. Troubleshooting Chapter 12 Installation program stops Cause: If the installation program stops when it looks for new hardware, one of through a USB hub). 4....
...continue with the software installation. 78 Troubleshooting Disconnect and reconnect the USB cable. 3. If the installation program still does not locate the printer, replace the USB cable, and then continue to finish the installation. 9. Reinstall the printer software: a. Follow the onscreen ... old or defective. • Software, such as a scanner, is running on . A possible cause might be a defective USB cable. Troubleshooting Chapter 12 Installation program stops Cause: If the installation program stops when it looks for new hardware, one of through a USB hub). 4....
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...'s instructions. 2. For example, double-click D:\setup.exe. b. Printer name does not appear Solution: If the printer software seems to the printer. 5. NOTE: To quit an antivirus program, follow the onscreen instructions. Uninstall the printer software: a. When prompted, click Remove All. 3. Follow the onscreen instructions to the printer. 6. Troubleshooting To resolve the problem 1. Disconnect the power cord...
...'s instructions. 2. For example, double-click D:\setup.exe. b. Printer name does not appear Solution: If the printer software seems to the printer. 5. NOTE: To quit an antivirus program, follow the onscreen instructions. Uninstall the printer software: a. When prompted, click Remove All. 3. Follow the onscreen instructions to the printer. 6. Troubleshooting To resolve the problem 1. Disconnect the power cord...
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... flashing • Print Cartridge Status lights are flashing Power light is flashing 1 Power light 80 Troubleshooting Chapter 12 Printer lights are on or flashing • Front USB port lights are on or flashing The printer lights indicate the printer status. Troubleshooting 1 Power light 2 Resume light 3 Print Cartridge Status lights 4 Front USB port lights To resolve...
... flashing • Print Cartridge Status lights are flashing Power light is flashing 1 Power light 80 Troubleshooting Chapter 12 Printer lights are on or flashing • Front USB port lights are on or flashing The printer lights indicate the printer status. Troubleshooting 1 Power light 2 Resume light 3 Print Cartridge Status lights 4 Front USB port lights To resolve...
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...button to turn off the printer, and then press the Power button to print. Place paper in the input tray, and then press the Resume button. • There might be a paper jam. Disconnect the printer power cord from the electrical outlet. 4. Troubleshooting If the Power light is... flashing, the printer is preparing to restart the printer. Proceed to step 2 if the lights continue to flash. 2.
...button to turn off the printer, and then press the Power button to print. Place paper in the input tray, and then press the Resume button. • There might be a paper jam. Disconnect the printer power cord from the electrical outlet. 4. Troubleshooting If the Power light is... flashing, the printer is preparing to restart the printer. Proceed to step 2 if the lights continue to flash. 2.
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... Ink level warnings and indicators provide estimates for planning purposes only. Troubleshooting 1. For more information, see Photo print cartridge. For more information, see View estimated ink levels. The left status light represents the tri-color print cartridge, which is installed in the right side of the ...to replace the print cartridges until print quality becomes unacceptable. • If neither print cartridge is low on or flashing The printer has two print cartridge status lights. The right status light represents the black or the photo print cartridge. If one or both...
... Ink level warnings and indicators provide estimates for planning purposes only. Troubleshooting 1. For more information, see Photo print cartridge. For more information, see View estimated ink levels. The left status light represents the tri-color print cartridge, which is installed in the right side of the ...to replace the print cartridges until print quality becomes unacceptable. • If neither print cartridge is low on or flashing The printer has two print cartridge status lights. The right status light represents the black or the photo print cartridge. If one or both...
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... conditions if the printer is not printing: • The printer is connected to step 3. 3. Manually clean the print cartridge. Raise the printer cover, remove the print cartridge on • Solution 2: Print a test page Printer does not print 83 Troubleshooting Otherwise, follow the... instructions in the paper tray. • The printer cover is closed. • The rear ...
... conditions if the printer is not printing: • The printer is connected to step 3. 3. Manually clean the print cartridge. Raise the printer cover, remove the print cartridge on • Solution 2: Print a test page Printer does not print 83 Troubleshooting Otherwise, follow the... instructions in the paper tray. • The printer cover is closed. • The rear ...
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... Print a test page to turn on the front of the printer. See the Setup Guide that came with the product for information about setting it is not lit, the printer is communicating with the computer. Troubleshooting Chapter 12 • Solution 3: Clear the print queue •...; Solution 4: Check the printer cable connection • Solution 5: Verify the printer driver configuration • Solution 6: Check if the printer is paused or offline •...
... Print a test page to turn on the front of the printer. See the Setup Guide that came with the product for information about setting it is not lit, the printer is communicating with the computer. Troubleshooting Chapter 12 • Solution 3: Clear the print queue •...; Solution 4: Check the printer cable connection • Solution 5: Verify the printer driver configuration • Solution 6: Check if the printer is paused or offline •...
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...3. Leave the USB cable disconnect for your computer. 2. Printer does not print 85 If there are no print jobs pending, the issue might have been resolved. 3. To disconnect and reconnect the USB cable 1. Troubleshooting Solution 3: Clear the print queue Solution: Restart your operating... system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the ...
...3. Leave the USB cable disconnect for your computer. 2. Printer does not print 85 If there are no print jobs pending, the issue might have been resolved. 3. To disconnect and reconnect the USB cable 1. Troubleshooting Solution 3: Clear the print queue Solution: Restart your operating... system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the ...
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...2000: On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Make sure the correct product is set as Default. Click the Advanced tab. 86 Troubleshooting Solution 5: Verify the printer driver configuration Solution: Check to make sure the hub is on . If the wrong...Faxes. • Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. The product should start another print job. Troubleshooting Chapter 12 After reconnecting the USB cable, the product should be disconnected. If the product is using the...
...2000: On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Make sure the correct product is set as Default. Click the Advanced tab. 86 Troubleshooting Solution 5: Verify the printer driver configuration Solution: Check to make sure the hub is on . If the wrong...Faxes. • Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. The product should start another print job. Troubleshooting Chapter 12 After reconnecting the USB cable, the product should be disconnected. If the product is using the...
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...have been configured. Printer does not print 87 Check the driver listed in use was paused or offline. If you made any changes, try the next solution. If the wrong driver is paused or offline 1. If this did not solve the issue, try the next solution. Troubleshooting 6. To check if... the printer is selected, select the correct driver from the Driver drop-down menu to print again. Double-click the icon for your operating system...
...have been configured. Printer does not print 87 Check the driver listed in use was paused or offline. If you made any changes, try the next solution. If the wrong driver is paused or offline 1. If this did not solve the issue, try the next solution. Troubleshooting 6. To check if... the printer is selected, select the correct driver from the Driver drop-down menu to print again. Double-click the icon for your operating system...
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...On the Windows taskbar, click Start, point to the next solution. If there are still failing to print, proceed to Settings, and then click Printers. 2. Depending upon your operating system, do one of the following : • Windows XP and Windows Vista: On the Windows taskbar, click ... Spooler, and then click Stop to confirm. 4. If this did not solve the issue, try printing again after the computer has restarted. Troubleshooting Chapter 12 Solution 7: Clear the print queue manually Solution: Manually clear the print queue. To clear the print queue manually 1. If the ...
...On the Windows taskbar, click Start, point to the next solution. If there are still failing to print, proceed to Settings, and then click Printers. 2. Depending upon your operating system, do one of the following : • Windows XP and Windows Vista: On the Windows taskbar, click ... Spooler, and then click Stop to confirm. 4. If this did not solve the issue, try printing again after the computer has restarted. Troubleshooting Chapter 12 Solution 7: Clear the print queue manually Solution: Manually clear the print queue. To clear the print queue manually 1. If the ...
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...describes the problem: • Paper jam • Out of text into Notepad. Select the topic below that application for the printer to print again from the software application. Complex documents, graphics, or photos are insufficient for support. Click Accessories, and then ... Try printing from Notepad a. c. Cause: The software application was failing or could not interface with the print driver correctly. Troubleshooting Solution 9: Verify whether the software application is causing the problem Solution: Verify whether the software application is the software application or...
...describes the problem: • Paper jam • Out of text into Notepad. Select the topic below that application for the printer to print again from the software application. Complex documents, graphics, or photos are insufficient for support. Click Accessories, and then ... Try printing from Notepad a. c. Cause: The software application was failing or could not interface with the print driver correctly. Troubleshooting Solution 9: Verify whether the software application is causing the problem Solution: Verify whether the software application is the software application or...
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...came with the printer. 2. Make space available on the hard drive, the printer processing time will not print. For information about updating the printer software, see Ink-backup mode. The system requirements are the problem, or the printer cannot determine the problem cartridge. 90 Troubleshooting Computer does not... messages After you install a print cartridge, one or both cartridges are listed in the printer. Printer software is the problem. The light on the left blinks when the tri-color print cartridge (on the left) is the problem and the light on the right blinks...
...came with the printer. 2. Make space available on the hard drive, the printer processing time will not print. For information about updating the printer software, see Ink-backup mode. The system requirements are the problem, or the printer cannot determine the problem cartridge. 90 Troubleshooting Computer does not... messages After you install a print cartridge, one or both cartridges are listed in the printer. Printer software is the problem. The light on the left blinks when the tri-color print cartridge (on the left) is the problem and the light on the right blinks...