Full User Guide
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Contents Contents 10 Shop for ink supplies ...60 11 Troubleshooting Error messages...61 Print cartridge error messages 61 Incorrect print ... was an error writing to USB port 65 Two-way communication cannot be established or Printer not responding 65 Installation problems...65 Printer lights are on or flashing 68 Power light is flashing ...69 Resume light is flashing...bottom of a borderless print...97 Printouts have horizontal streaks or lines 98 Printouts are faded or have dull colors 100 Printouts seem blurry or fuzzy 101 Printouts are slanted or skewed 102 Ink streaks on the back of...
Contents Contents 10 Shop for ink supplies ...60 11 Troubleshooting Error messages...61 Print cartridge error messages 61 Incorrect print ... was an error writing to USB port 65 Two-way communication cannot be established or Printer not responding 65 Installation problems...65 Printer lights are on or flashing 68 Power light is flashing ...69 Resume light is flashing...bottom of a borderless print...97 Printouts have horizontal streaks or lines 98 Printouts are faded or have dull colors 100 Printouts seem blurry or fuzzy 101 Printouts are slanted or skewed 102 Ink streaks on the back of...
Full User Guide
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... how to your computer and the printer together, see the Setup Guide that came with the printer. Find out how to the HP Deskjet D2500 Printer series Help. Welcome 5 Welcome Section Special features Get started Connect the printer Print photos Print other specifications for ... document, and use the table of the printer's special features. You can also use two-sided printing. NOTE: For information about the paper capacity, requirements, and other documents Printing tips Printer software Maintenance Troubleshooting HP support Shop for the printer. Learn how to use and replace the...
... how to your computer and the printer together, see the Setup Guide that came with the printer. Find out how to the HP Deskjet D2500 Printer series Help. Welcome 5 Welcome Section Special features Get started Connect the printer Print photos Print other specifications for ... document, and use the table of the printer's special features. You can also use two-sided printing. NOTE: For information about the paper capacity, requirements, and other documents Printing tips Printer software Maintenance Troubleshooting HP support Shop for the printer. Learn how to use and replace the...
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... Print cartridge is in the wrong slot • Non-HP print cartridges • Previously used in the printer. Troubleshooting Troubleshooting 61 11 Troubleshooting • Error messages • Installation problems • Printer lights are on or flashing • Printer does not print • Document prints slowly • ...; Two-way communication cannot be used genuine HP cartridge • Original HP ink depleted • Low on ink • Printing in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the correct print cartridges...
... Print cartridge is in the wrong slot • Non-HP print cartridges • Previously used in the printer. Troubleshooting Troubleshooting 61 11 Troubleshooting • Error messages • Installation problems • Printer lights are on or flashing • Printer does not print • Document prints slowly • ...; Two-way communication cannot be used genuine HP cartridge • Original HP ink depleted • Low on ink • Printing in ink-backup mode Incorrect print cartridge or print cartridge missing The printer can only print when the correct print cartridges...
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... the tri-color print cartridge in the wrong side of non-HP supplies. Cause: If you are not installed properly. Genuine HP print cartridges are designed and tested with a print cartridge, follow the prompts on the computer screen to help you use genuine HP print cartridges. Troubleshooting 62 Troubleshooting Print cartridge is a problem with HP printers to continue...
... the tri-color print cartridge in the wrong side of non-HP supplies. Cause: If you are not installed properly. Genuine HP print cartridges are designed and tested with a print cartridge, follow the prompts on the computer screen to help you use genuine HP print cartridges. Troubleshooting 62 Troubleshooting Print cartridge is a problem with HP printers to continue...
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.... You do not need to be low on ink and may be replaced soon. NOTE: HP cannot guarantee the quality or reliability of plastic tape has been Troubleshooting Error messages 63 Low on ink Solution: Ink level warnings and indicators provide estimates for planning purposes... only. For more information, see Replace print cartridges. When you receive the ink-backup mode message and two print cartridges are designed and tested with HP printers ...
.... You do not need to be low on ink and may be replaced soon. NOTE: HP cannot guarantee the quality or reliability of plastic tape has been Troubleshooting Error messages 63 Low on ink Solution: Ink level warnings and indicators provide estimates for planning purposes... only. For more information, see Replace print cartridges. When you receive the ink-backup mode message and two print cartridges are designed and tested with HP printers ...
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...Word Solution: In Microsoft Word, prior to printing envelopes, set the paper size to #10 envelope on the bottom and facing toward the printer, and then carefully remove the plastic tape. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts...Cartridge lights also blink. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. 64 Troubleshooting Troubleshooting If this did not solve the issue, try the next solution. To remove plastic tape from a print ...
...Word Solution: In Microsoft Word, prior to printing envelopes, set the paper size to #10 envelope on the bottom and facing toward the printer, and then carefully remove the plastic tape. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts...Cartridge lights also blink. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of the Printer Preferences dialog box. 64 Troubleshooting Troubleshooting If this did not solve the issue, try the next solution. To remove plastic tape from a print ...
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...When you receive an out of paper If you are finished printing envelopes, set the paper size back to have problems, visit HP Technical Support at www.hp.com/support. Click the Features tab. 4. There was an error writing to the USB port on the computer. Only set ..., because this error message, make sure that the appropriate printer is selected, and then click Properties. 3. NOTE: For best printing performance, use a USB 2.0 compatible cable. NOTE: Do not set the paper size from the Printers folder or from another USB device or USB hub. Troubleshooting Installation problems 65
...When you receive an out of paper If you are finished printing envelopes, set the paper size back to have problems, visit HP Technical Support at www.hp.com/support. Click the Features tab. 4. There was an error writing to the USB port on the computer. Only set ..., because this error message, make sure that the appropriate printer is selected, and then click Properties. 3. NOTE: For best printing performance, use a USB 2.0 compatible cable. NOTE: Do not set the paper size from the Printers folder or from another USB device or USB hub. Troubleshooting Installation problems 65
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... 1. A possible cause might be a defective USB cable. Reinstall the printer software: a. Insert the printer software CD into the drive. Follow the onscreen instructions to the computer. Restart the antivirus program. Troubleshooting 66 Troubleshooting NOTE: To quit an antivirus program, follow the manufacturer's instructions. ...installation, an "Unknown Device" message might be displayed when you , connect the USB cable and the power cord to the printer, and then make sure that are told to the computer. 2. Disconnect and reconnect the USB cable. 3. When the ...
... 1. A possible cause might be a defective USB cable. Reinstall the printer software: a. Insert the printer software CD into the drive. Follow the onscreen instructions to the computer. Restart the antivirus program. Troubleshooting 66 Troubleshooting NOTE: To quit an antivirus program, follow the manufacturer's instructions. ...installation, an "Unknown Device" message might be displayed when you , connect the USB cable and the power cord to the printer, and then make sure that are told to the computer. 2. Disconnect and reconnect the USB cable. 3. When the ...
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... quit an antivirus program, follow the onscreen instructions. Troubleshooting Installation problems 67 Disconnect the USB cable from the printer. 3. Reconnect the power cord to the printer. 6. When prompted, click Remove All. 3. b. To reinstall the printer software 1. Follow the onscreen instructions to install correctly, but the printer name does not appear in Windows Explorer, then double...
... quit an antivirus program, follow the onscreen instructions. Troubleshooting Installation problems 67 Disconnect the USB cable from the printer. 3. Reconnect the power cord to the printer. 6. When prompted, click Remove All. 3. b. To reinstall the printer software 1. Follow the onscreen instructions to install correctly, but the printer name does not appear in Windows Explorer, then double...
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Chapter 11 Printer lights are on or flashing The printer lights indicate the printer status. 1 Power light 2 Resume light 3 Print Cartridge Status lights To resolve the problem that is flashing • Both Power and Resume lights are flashing • Print Cartridge Status lights are on or flashing Troubleshooting 68 Troubleshooting NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions. • Power light is flashing • Resume light is causing the lights to flash, click the appropriate link.
Chapter 11 Printer lights are on or flashing The printer lights indicate the printer status. 1 Power light 2 Resume light 3 Print Cartridge Status lights To resolve the problem that is flashing • Both Power and Resume lights are flashing • Print Cartridge Status lights are on or flashing Troubleshooting 68 Troubleshooting NOTE: There may be more than one reason why the printer lights are flashing, so you may see several solutions. • Power light is flashing • Resume light is causing the lights to flash, click the appropriate link.
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... the Resume button. • There might be stalled. For information about correcting the problem, see Paper jam. • The printer might be out of paper. Printer lights are on or flashing 69 Troubleshooting For more information about clearing a paper jam, see Print cartridge carriage is preparing to print. Power light is flashing 1 Power...
... the Resume button. • There might be stalled. For information about correcting the problem, see Paper jam. • The printer might be out of paper. Printer lights are on or flashing 69 Troubleshooting For more information about clearing a paper jam, see Print cartridge carriage is preparing to print. Power light is flashing 1 Power...
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... the Print Cartridge Status light remains on, turn on the printer. 70 Troubleshooting Troubleshooting Press the Power button to turn off , and then turn off the printer, and then press the Power button to restart the printer. Disconnect the printer power cord from the electrical outlet. 4. If one or ...Press the Power button to turn off the printer. 3. The left side of the print cartridge carriage. The right status light represents the black print cartridge which is installed in the left status light represents the tri-color print cartridge, which is installed in the right...
... the Print Cartridge Status light remains on, turn on the printer. 70 Troubleshooting Troubleshooting Press the Power button to turn off , and then turn off the printer, and then press the Power button to restart the printer. Disconnect the printer power cord from the electrical outlet. 4. If one or ...Press the Power button to turn off the printer. 3. The left side of the print cartridge carriage. The right status light represents the black print cartridge which is installed in the left status light represents the tri-color print cartridge, which is installed in the right...
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...; The light on the left blinks when the tri-color print cartridge (on the left) is the problem, the light on the right blinks when the black cartridge (on • Solution 2: Print a test page Troubleshooting Printer does not print 71 For more information, see Print ...cartridges and Installation instructions. • The paper or other print cartridge. For more information: • Verify the following • Unable to print • If the printer still does not print Verify the...
...; The light on the left blinks when the tri-color print cartridge (on the left) is the problem, the light on the right blinks when the black cartridge (on • Solution 2: Print a test page Troubleshooting Printer does not print 71 For more information, see Print ...cartridges and Installation instructions. • The paper or other print cartridge. For more information: • Verify the following • Unable to print • If the printer still does not print Verify the...
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...printer Toolbox. 3. Troubleshooting 72 Troubleshooting The Print a Test Page dialog box is turned on Solution: Look at the Power light located on the printer. If the test page fails to see if the product can print and is communicating with the product for information about setting it is not lit, the printer...Solution 8: Restart the print spooler • Solution 9: Verify whether the software application is causing the problem Solution 1: Make sure the printer is displayed. 4. Make sure the power cord is turned off . See the Setup Guide that came with the computer. Cause:...
...printer Toolbox. 3. Troubleshooting 72 Troubleshooting The Print a Test Page dialog box is turned on Solution: Look at the Power light located on the printer. If the test page fails to see if the product can print and is communicating with the product for information about setting it is not lit, the printer...Solution 8: Restart the print spooler • Solution 9: Verify whether the software application is causing the problem Solution 1: Make sure the printer is displayed. 4. Make sure the power cord is turned off . See the Setup Guide that came with the computer. Cause:...
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..., the issue might have been resolved. 3. Solution 3: Clear the print queue Solution: Restart your computer to Settings, and then click Printers. To disconnect and reconnect the USB cable 1. After the computer has restarted, check the print queue. Disconnect the USB cable from the...Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. • Windows 2000: On the Windows taskbar, click Start, point to clear the print queue. Troubleshooting Printer does not print 73 Leave ...
..., the issue might have been resolved. 3. Solution 3: Clear the print queue Solution: Restart your computer to Settings, and then click Printers. To disconnect and reconnect the USB cable 1. After the computer has restarted, check the print queue. Disconnect the USB cable from the...Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. • Windows 2000: On the Windows taskbar, click Start, point to clear the print queue. Troubleshooting Printer does not print 73 Leave ...
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... that it . 3. Right-click the icon next to it is set to use a DOT4 or the USB00X (where X is on . Troubleshooting 74 Troubleshooting Click the Ports tab to Settings, and then click Printers. 2. Chapter 11 After reconnecting the USB cable, the product should be disconnected. Depending upon your operating system, do one of...
... that it . 3. Right-click the icon next to it is set to use a DOT4 or the USB00X (where X is on . Troubleshooting 74 Troubleshooting Click the Ports tab to Settings, and then click Printers. 2. Chapter 11 After reconnecting the USB cable, the product should be disconnected. Depending upon your operating system, do one of...
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...menu option to print again. If this did not solve the issue, try to remove it . 4. To check if the printer is not paused or offline. Troubleshooting Printer does not print 75 If you made any changes, try the next solution. Cause: The product was not be listed as the... default printer, or the wrong driver might have been configured. 6. Click OK to save your product to Settings, and then click Printers. 2. Double-...
...menu option to print again. If this did not solve the issue, try to remove it . 4. To check if the printer is not paused or offline. Troubleshooting Printer does not print 75 If you made any changes, try the next solution. Cause: The product was not be listed as the... default printer, or the wrong driver might have been configured. 6. Click OK to save your product to Settings, and then click Printers. 2. Double-...
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... did not solve the issue, try the next solution. Solution 8: Restart the print spooler Solution: Restart the print spooler. Troubleshooting 76 Troubleshooting On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to print again. To stop the service. ...try to confirm. 4. Click Start to stop and restart the print spooler 1. Cause: The print spooler needed to Settings, and then click Printers. 2. Double-click the icon for your operating system, do one of the following : • Windows Vista: On the Windows taskbar,...
... did not solve the issue, try the next solution. Solution 8: Restart the print spooler Solution: Restart the print spooler. Troubleshooting 76 Troubleshooting On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to print again. To stop the service. ...try to confirm. 4. Click Start to stop and restart the print spooler 1. Cause: The print spooler needed to Settings, and then click Printers. 2. Double-click the icon for your operating system, do one of the following : • Windows Vista: On the Windows taskbar,...
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... Maximum dpi print mode is selected • Printer is in ink-backup mode • Printer software is Windows-based or DOS-based by checking the system requirements of the application. 3. Document prints slowly 77 Troubleshooting Solution 9: Verify whether the software application is ...causing the problem Solution: Verify whether the software application is the software application or the driver. d. If the printer still does not print 1. To verify the ...
... Maximum dpi print mode is selected • Printer is in ink-backup mode • Printer software is Windows-based or DOS-based by checking the system requirements of the application. 3. Document prints slowly 77 Troubleshooting Solution 9: Verify whether the software application is ...causing the problem Solution: Verify whether the software application is the software application or the driver. d. If the printer still does not print 1. To verify the ...
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...printer software might print more slowly if it is in the Readme file that the computer hard disk space, RAM, and processor speed meet system requirements If your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Troubleshooting 78 Troubleshooting... speed, use two print cartridges in ink-backup mode The printer might be installed. Chapter 11 To increase printer speed, close all unnecessary software programs when printing. Printer is stalled Resolving print cartridge error messages After you install a...
...printer software might print more slowly if it is in the Readme file that the computer hard disk space, RAM, and processor speed meet system requirements If your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Troubleshooting 78 Troubleshooting... speed, use two print cartridges in ink-backup mode The printer might be installed. Chapter 11 To increase printer speed, close all unnecessary software programs when printing. Printer is stalled Resolving print cartridge error messages After you install a...