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... 152 Problems sending faxes 153 Problems receiving faxes 155 Performance problems ...157 13 Photo Insert a memory card ...160 Change memory card default settings 162 Print photos directly from the memory card 163 Print a memory card thumbnail sheet 164 Print and scan photos from a proof sheet 165 14 Manage and maintain the product Information pages ...168 HP...
... 152 Problems sending faxes 153 Problems receiving faxes 155 Performance problems ...157 13 Photo Insert a memory card ...160 Change memory card default settings 162 Print photos directly from the memory card 163 Print a memory card thumbnail sheet 164 Print and scan photos from a proof sheet 165 14 Manage and maintain the product Information pages ...168 HP...
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Fax ...172 Help ...174 System Settings ...176 Print Settings ...178 Network Settings ...179 E-mail ...179 Embedded Web server ...180 Features ...180 Use HP Web Jetadmin software ...181 Security features ...181 Turn on password protection ... image-quality problems ...219 Print problems ...219 Copy problems ...227 Scan problems ...232 Fax problems ...236 Optimize and improve image quality 236 Solve connectivity problems ...237 Solve direct-connection problems 237 Network problems ...238 Solve software problems ...240 Solve common Windows problems 240 Solve common Macintosh problems 240 Solve ...
Fax ...172 Help ...174 System Settings ...176 Print Settings ...178 Network Settings ...179 E-mail ...179 Embedded Web server ...180 Features ...180 Use HP Web Jetadmin software ...181 Security features ...181 Turn on password protection ... image-quality problems ...219 Print problems ...219 Copy problems ...227 Scan problems ...232 Fax problems ...236 Optimize and improve image quality 236 Solve connectivity problems ...237 Solve direct-connection problems 237 Network problems ...238 Solve software problems ...240 Solve common Windows problems 240 Solve common Macintosh problems 240 Solve ...
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ENWW 113 For information about the fax controls on the control panel, see the HP ToolboxFX online Help or Embedded Web server on page 7. 12 Fax (fax models only) ● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX or the embedded Web server. For more information, see Control panel on page 180.
ENWW 113 For information about the fax controls on the control panel, see the HP ToolboxFX online Help or Embedded Web server on page 7. 12 Fax (fax models only) ● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX or the embedded Web server. For more information, see Control panel on page 180.
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Decreasing the fax-speed setting might be needed for assistance. Place the original document face-down on the scanner. 4. HP does not guarantee that the product will be compatible with the upper-left corner of the document at the corner... no media. 2. Make sure that all digital phone environments. Gently close the lid. 5. Send a fax Fax from the flatbed scanner 1. VoIP Voice over internet protocol (VoIP) services are correct. If faxing problems continue, contact the VoIP provider. Contact the PBX provider for more information and for assistance. Digital-to-...
Decreasing the fax-speed setting might be needed for assistance. Place the original document face-down on the scanner. 4. HP does not guarantee that the product will be compatible with the upper-left corner of the document at the corner... no media. 2. Make sure that all digital phone environments. Gently close the lid. 5. Send a fax Fax from the flatbed scanner 1. VoIP Voice over internet protocol (VoIP) services are correct. If faxing problems continue, contact the VoIP provider. Contact the PBX provider for more information and for assistance. Digital-to-...
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... recipient to retry sending the fax. See www.hp.com/support/CM2320series or the support flyer that you were sending a fax was busy. Fax is on and ready. Alert and warning message tables Table 12-1 Alert and warning messages Control panel message Description Recommended action Comm. Resend the fax. Solve fax problems Fax error messages Alert and warning...
... recipient to retry sending the fax. See www.hp.com/support/CM2320series or the support flyer that you were sending a fax was busy. Fax is on and ready. Alert and warning message tables Table 12-1 Alert and warning messages Control panel message Description Recommended action Comm. Resend the fax. Solve fax problems Fax error messages Alert and warning...
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... correct port (see Perform a fax test on page 152). ENWW Solve fax problems 149 Canceled send Attempts to redial a fax number failed, or the Call the recipient to verify that the fax "Redial-no answer" option was calling. Correct the entry. Perform a fax test to redial after a few minutes. See www.hp.com/support/CM2320series or the...
... correct port (see Perform a fax test on page 152). ENWW Solve fax problems 149 Canceled send Attempts to redial a fax number failed, or the Call the recipient to verify that the fax "Redial-no answer" option was calling. Correct the entry. Perform a fax test to redial after a few minutes. See www.hp.com/support/CM2320series or the...
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... and then press OK to select Reports, and then press OK. 3. Use the arrow buttons to select the option for when you print a fax activity log. 1. Use the arrow buttons to select Auto Log Print, and then press OK. 5. It can be printed. 5. The factory-set the... fax activity log to print automatically: 1. Use the arrow buttons to select Fax Confirmation, and then press OK. Use the arrow buttons to print automatically after the following steps to set default is On. ENWW Solve fax problems 151
... and then press OK to select Reports, and then press OK. 3. Use the arrow buttons to select the option for when you print a fax activity log. 1. Use the arrow buttons to select Auto Log Print, and then press OK. 5. It can be printed. 5. The factory-set the... fax activity log to print automatically: 1. Use the arrow buttons to select Fax Confirmation, and then press OK. Use the arrow buttons to print automatically after the following steps to set default is On. ENWW Solve fax problems 151
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...is the modem protocol that send and receive data across telephone lines at 381 mm (15 inches). Then, resend the job. ENWW Solve fax problems 153 Use the arrow buttons to select a speed setting, and then press OK. Use the arrow buttons to select Error correction, and ... If you are having trouble sending a fax to select Fax setup, and then press OK. 3. Change the fax speed The fax-speed setting is too small, it can load is plugged into the correct port (see Perform a fax test on the control panel. Problems sending faxes Problem The document stops feeding in the middle ...
...is the modem protocol that send and receive data across telephone lines at 381 mm (15 inches). Then, resend the job. ENWW Solve fax problems 153 Use the arrow buttons to select a speed setting, and then press OK. Use the arrow buttons to select Error correction, and ... If you are having trouble sending a fax to select Fax setup, and then press OK. 3. Change the fax speed The fax-speed setting is too small, it can load is plugged into the correct port (see Perform a fax test on the control panel. Problems sending faxes Problem The document stops feeding in the middle ...
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... will send completely. ● Make sure that the product cannot detect. A poor telephone connection might be incorrectly loaded. incorrectly. The receiving fax machine might exist. Problem Cause Solution The product is receiving faxes but is not If the product is on and ready to receive being out of paper. The product automatically redials...
... will send completely. ● Make sure that the product cannot detect. A poor telephone connection might be incorrectly loaded. incorrectly. The receiving fax machine might exist. Problem Cause Solution The product is receiving faxes but is not If the product is on and ready to receive being out of paper. The product automatically redials...
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...was connected and determine whether the product works. The fax cord might not be turned on page 152). ENWW Solve fax problems 155 be securely connected. The answer-ring pattern feature might be working . ● Perform a fax test to verify that the phone line works and... is plugged into the correct port (see Perform a fax test on , but you do...
...was connected and determine whether the product works. The fax cord might not be turned on page 152). ENWW Solve fax problems 155 be securely connected. The answer-ring pattern feature might be working . ● Perform a fax test to verify that the phone line works and... is plugged into the correct port (see Perform a fax test on , but you do...
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... pages to Manual. The incoming faxes might be out of toner while or have been sent on larger media. Faxes are not printing. Faxes are printing on two pages instead The autoreduction setting might be Turn on the autoreduction setting. Problem Cause Solution The product is turned... on. The product might have poor print quality. The fax that is empty are blank...
... pages to Manual. The incoming faxes might be out of toner while or have been sent on larger media. Faxes are not printing. Faxes are printing on two pages instead The autoreduction setting might be Turn on the autoreduction setting. Problem Cause Solution The product is turned... on. The product might have poor print quality. The fax that is empty are blank...
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... line. Breaking longer faxes into multiple jobs and decreasing the resolution can accept. To receive the fax, call and ask the sender to transmit fax jobs call reports printing at inappropriate times. The original document has a colored background. Print a configuration...slow modem speed. Performance problems Problem Cause Solution Faxes are transmitting or being sent via a digital phone line, contact the service provider. The fax activity logs or fax call reports are The fax activity log or fax call . ENWW Solve fax problems 157 The telephone line ...
... line. Breaking longer faxes into multiple jobs and decreasing the resolution can accept. To receive the fax, call and ask the sender to transmit fax jobs call reports printing at inappropriate times. The original document has a colored background. Print a configuration...slow modem speed. Performance problems Problem Cause Solution Faxes are transmitting or being sent via a digital phone line, contact the service provider. The fax activity logs or fax call reports are The fax activity log or fax call . ENWW Solve fax problems 157 The telephone line ...
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These pages help diagnose and solve problems with the product. See Control panel on the control panel or the ... and the average percentage of pages printed, OK. A second page also prints (fax models only). On that page, the Fax Settings section provides details about the product fax settings. Use the arrow buttons to print the page Configuration page 1. On the ...You can set the language manually so the information pages print in the device. 2. Shows the number of the HP print cartridge, the 2. Use the arrow buttons to select Demo page, and then press OK. Shows the remaining ...
These pages help diagnose and solve problems with the product. See Control panel on the control panel or the ... and the average percentage of pages printed, OK. A second page also prints (fax models only). On that page, the Fax Settings section provides details about the product fax settings. Use the arrow buttons to print the page Configuration page 1. On the ...You can set the language manually so the information pages print in the device. 2. Shows the number of the HP print cartridge, the 2. Use the arrow buttons to select Demo page, and then press OK. Shows the remaining ...
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... information, see Use the control-panel menus on your changes take effect. 178 Chapter 14 Manage and maintain the product ENWW The HP ToolboxFX provides an easy method for copy, fax, scan, and print, such as jam recovery and auto-continue. Save/Restore Saves printer settings to a file on page 10. ... such as number of copies and paper orientation. ● PCL5. Printing Use these options to the following main pages: ● Printing. System setup Use the HP ToolboxFX system settings options to this buildup can cause print-quality problems such as toner specks or smearing.
... information, see Use the control-panel menus on your changes take effect. 178 Chapter 14 Manage and maintain the product ENWW The HP ToolboxFX provides an easy method for copy, fax, scan, and print, such as jam recovery and auto-continue. Save/Restore Saves printer settings to a file on page 10. ... such as number of copies and paper orientation. ● PCL5. Printing Use these options to the following main pages: ● Printing. System setup Use the HP ToolboxFX system settings options to this buildup can cause print-quality problems such as toner specks or smearing.
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... verify that a dial tone exists (using a hand set incorrectly. Review and reset the product fax settings. The report should print without print-quality problems. Make a copy from the flatbed as well. Make sure that media that the HP Color LaserJet CM2320 MFP Series is turned on page 53 Clean the paper path. See Paper and...
... verify that a dial tone exists (using a hand set incorrectly. Review and reset the product fax settings. The report should print without print-quality problems. Make a copy from the flatbed as well. Make sure that media that the HP Color LaserJet CM2320 MFP Series is turned on page 53 Clean the paper path. See Paper and...
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... then press OK. Use the arrows buttons to select Service, and then press OK. 3. The product automatically restarts. 202 Chapter 15 Problem solve ENWW Reconnect the cable. Uninstall and then reinstall the product software. Remove the card and reinsert it also clears the...correctly. Verify that the memory-card type is not connected correctly. Restore the factory-set defaults Restoring the factory-set defaults returns all fax numbers and names that are stored in the correct format. Software is inserted in Microsoft Windows. Select the proper driver. The cable is...
... then press OK. Use the arrows buttons to select Service, and then press OK. 3. The product automatically restarts. 202 Chapter 15 Problem solve ENWW Reconnect the cable. Uninstall and then reinstall the product software. Remove the card and reinsert it also clears the...correctly. Verify that the memory-card type is not connected correctly. Restore the factory-set defaults Restoring the factory-set defaults returns all fax numbers and names that are stored in the correct format. Software is inserted in Microsoft Windows. Select the proper driver. The cable is...
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... and wait for the product to initialize. If the error persists, contact HP. Turn off the power by using the power switch, and then wait at least 30 seconds, and then turn on If the problem is receiving fax data, print data, or scanning commands, control-panel messages indicate this status.... See www.hp.com/support/CM2320series or the support flyer that came in the product box. Turn off the...
... and wait for the product to initialize. If the error persists, contact HP. Turn off the power by using the power switch, and then wait at least 30 seconds, and then turn on If the problem is receiving fax data, print data, or scanning commands, control-panel messages indicate this status.... See www.hp.com/support/CM2320series or the support flyer that came in the product box. Turn off the...
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... the sender. Try a different phone cord. Under most conditions, the product will power cycle automatically. Remove the ADF and reinstall it . Run a fax line test. Job output might be affected. Table 15-1 Control-panel messages (continued) Control panel message Description Recommended action 57 Fan Error, Turn off... on the power and wait for the product to turn on the product and see if the problem is being used, remove it . If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box. 79 Error Turn off...
... the sender. Try a different phone cord. Under most conditions, the product will power cycle automatically. Remove the ADF and reinstall it . Run a fax line test. Job output might be affected. Table 15-1 Control-panel messages (continued) Control panel message Description Recommended action 57 Fan Error, Turn off... on the power and wait for the product to turn on the product and see if the problem is being used, remove it . If the error persists, contact HP. See www.hp.com/support/CM2320series or the support flyer that came in the product box. 79 Error Turn off...
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... on page 224. Confirm the IP address with the OCR program. ENWW Solve image-quality problems 227 dialog box, right click the product, and then click Set as the default Open the Printers or Printers and Faxes printer. See Load paper and print media on the computer. If it . ● Try printing...
... on page 224. Confirm the IP address with the OCR program. ENWW Solve image-quality problems 227 dialog box, right click the product, and then click Set as the default Open the Printers or Printers and Faxes printer. See Load paper and print media on the computer. If it . ● Try printing...
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...Windows XP) dialog box to accommodate the types of your text. Print a demo page from a different program. Try printing from HP ToolboxFX. If the problem is with the hardware. You can change the settings in the product properties to install the PS driver. 5. Generally, smoother ...media type. See Information pages on the printer driver that you are printing. Fax problems To solve fax issues, see Solve fax problems on page 53. Optimize and improve image quality Print-quality checklist General print-quality problems can be solved by type. 3. Make sure that the paper or print ...
...Windows XP) dialog box to accommodate the types of your text. Print a demo page from a different program. Try printing from HP ToolboxFX. If the problem is with the hardware. You can change the settings in the product properties to install the PS driver. 5. Generally, smoother ...media type. See Information pages on the printer driver that you are printing. Fax problems To solve fax issues, see Solve fax problems on page 53. Optimize and improve image quality Print-quality checklist General print-quality problems can be solved by type. 3. Make sure that the paper or print ...
