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... 152 Problems sending faxes 153 Problems receiving faxes 155 Performance problems ...157 13 Photo Insert a memory card ...160 Change memory card default settings 162 Print photos directly from the memory card 163 Print a memory card thumbnail sheet 164 Print and scan photos from a proof sheet 165 14 Manage and maintain the product Information pages ...168 HP...
... 152 Problems sending faxes 153 Problems receiving faxes 155 Performance problems ...157 13 Photo Insert a memory card ...160 Change memory card default settings 162 Print photos directly from the memory card 163 Print a memory card thumbnail sheet 164 Print and scan photos from a proof sheet 165 14 Manage and maintain the product Information pages ...168 HP...
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Fax ...172 Help ...174 System Settings ...176 Print Settings ...178 Network Settings ...179 E-mail ...179 Embedded Web server ...180 Features ...180 Use HP Web Jetadmin software ...181 Security features ...181 Turn on password protection ... image-quality problems ...219 Print problems ...219 Copy problems ...227 Scan problems ...232 Fax problems ...236 Optimize and improve image quality 236 Solve connectivity problems ...237 Solve direct-connection problems 237 Network problems ...238 Solve software problems ...240 Solve common Windows problems 240 Solve common Macintosh problems 240 Solve ...
Fax ...172 Help ...174 System Settings ...176 Print Settings ...178 Network Settings ...179 E-mail ...179 Embedded Web server ...180 Features ...180 Use HP Web Jetadmin software ...181 Security features ...181 Turn on password protection ... image-quality problems ...219 Print problems ...219 Copy problems ...227 Scan problems ...232 Fax problems ...236 Optimize and improve image quality 236 Solve connectivity problems ...237 Solve direct-connection problems 237 Network problems ...238 Solve software problems ...240 Solve common Windows problems 240 Solve common Macintosh problems 240 Solve ...
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ENWW 113 For more information, see Control panel on page 180. For information about the fax controls on the control panel, see the HP ToolboxFX online Help or Embedded Web server on page 7. 12 Fax (fax models only) ● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX or the embedded Web server.
ENWW 113 For more information, see Control panel on page 180. For information about the fax controls on the control panel, see the HP ToolboxFX online Help or Embedded Web server on page 7. 12 Fax (fax models only) ● Fax features ● Setup ● Change fax settings ● Use fax ● Solve fax problems NOTE: Many of the functions that are described in this chapter also can be performed by using HP ToolboxFX or the embedded Web server.
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HP does not guarantee that the automatic document feeder (ADF) contains no media. 2. Make sure that the product will be compatible with digital environments or digital-to-analog converters. Place the original document face-down on the flatbed scanner with fax machines ... or converters may be necessary to send a fax over internet protocol (VoIP) services are correct. If the product experiences problems getting a fax to dial the number. -or- Send a fax Fax from the flatbed scanner 1. ENWW Use fax 135 If faxing problems continue, contact the VoIP provider. Contact the ...
HP does not guarantee that the automatic document feeder (ADF) contains no media. 2. Make sure that the product will be compatible with digital environments or digital-to-analog converters. Place the original document face-down on the flatbed scanner with fax machines ... or converters may be necessary to send a fax over internet protocol (VoIP) services are correct. If the product experiences problems getting a fax to dial the number. -or- Send a fax Fax from the flatbed scanner 1. ENWW Use fax 135 If faxing problems continue, contact the VoIP provider. Contact the ...
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... the error occurs again. You might be affected. Check that you are dialing the correct fax number. Check for 10 seconds without acknowledgement. Solve fax problems Fax error messages Alert and warning messages appear temporarily and might require the user to acknowledge the ...fax number. Fax delayed - Resend the fax. error A fax communication error occurred between the product and the sender or receiver. See www.hp.com/support/CM2320series or the support flyer that the Redial if busy option is full. The product has canceled sending the fax. ENWW Solve fax problems...
... the error occurs again. You might be affected. Check that you are dialing the correct fax number. Check for 10 seconds without acknowledgement. Solve fax problems Fax error messages Alert and warning messages appear temporarily and might require the user to acknowledge the ...fax number. Fax delayed - Resend the fax. error A fax communication error occurred between the product and the sender or receiver. See www.hp.com/support/CM2320series or the support flyer that the Redial if busy option is full. The product has canceled sending the fax. ENWW Solve fax problems...
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... in the product box. ENWW Solve fax problems 149 Clear the product memory. No Dial Tone The product could not detect a dial tone. No fax answer Redial pending The receiving fax line did Try sending the fax again. If the error persists, contact HP. Allow the product to retry sending the fax. No document sent The product...
... in the product box. ENWW Solve fax problems 149 Clear the product memory. No Dial Tone The product could not detect a dial tone. No fax answer Redial pending The receiving fax line did Try sending the fax again. If the error persists, contact HP. Allow the product to retry sending the fax. No document sent The product...
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...set to print after the following steps to set default) ● on Send error ● on Receive fax only ● Never (the factory-set default is On. ENWW Solve fax problems 151 Use the arrow buttons to select the option for when you will have no indication that indicates the... product successfully sent or received a fax job. Set the fax error report A fax error report is a brief report that a fax failed to select Fax Error Report, and then ...
...set to print after the following steps to set default) ● on Send error ● on Receive fax only ● Never (the factory-set default is On. ENWW Solve fax problems 151 Use the arrow buttons to select the option for when you will have no indication that indicates the... product successfully sent or received a fax job. Set the fax error report A fax error report is a brief report that a fax failed to select Fax Error Report, and then ...
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... factory-set default for the ADF is the modem protocol that the phone line works and is 381 mm (15 inches). Problems sending faxes Problem The document stops feeding in the middle of a longer page stops at up the volume on the product, and then press Start.... Then, resend the job. The telephone line might be working . ● Perform a fax test to send a fax overseas, or receive one from a particular device. ENWW Solve fax problems 153 It is working . Decreasing the fax speed might not be useful when you are using a satellite telephone connection. 1. Use the ...
... factory-set default for the ADF is the modem protocol that the phone line works and is 381 mm (15 inches). Problems sending faxes Problem The document stops feeding in the middle of a longer page stops at up the volume on the product, and then press Start.... Then, resend the job. The telephone line might be working . ● Perform a fax test to send a fax overseas, or receive one from a particular device. ENWW Solve fax problems 153 It is working . Decreasing the fax speed might not be useful when you are using a satellite telephone connection. 1. Use the ...
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... using the lowest resolution setting (Standard). 154 Chapter 12 Fax (fax models only) ENWW Verify that the product cannot detect. Problem Cause Solution The product is receiving faxes but is not If the product is on page 152). The receiving fax machine might be in the fax log. Do one of it will send completely. ●...
... using the lowest resolution setting (Standard). 154 Chapter 12 Fax (fax models only) ENWW Verify that the product cannot detect. Problem Cause Solution The product is receiving faxes but is not If the product is on page 152). The receiving fax machine might be in the fax log. Do one of it will send completely. ●...
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.... The answer-ring pattern feature might not be turned on the control panel. The telephone line might be working . ENWW Solve fax problems 155 The product dialing mode might be incorrectly set, or the extension phone might not be incorrectly set properly. Check the answer... that the extension phone is set up . Do one of the message. Problem Cause Solution The product cannot receive faxes from The extension-telephone setting might occur when receiving faxes. The fax cord might be securely connected. Remove the last device that the product dialing ...
.... The answer-ring pattern feature might not be turned on the control panel. The telephone line might be working . ENWW Solve fax problems 155 The product dialing mode might be incorrectly set, or the extension phone might not be incorrectly set properly. Check the answer... that the extension phone is set up . Do one of the message. Problem Cause Solution The product cannot receive faxes from The extension-telephone setting might occur when receiving faxes. The fax cord might be securely connected. Remove the last device that the product dialing ...
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... the Private Receive feature or access the saved faxes using the preset PIN. The product might have the sender resend the fax after the tray has been refilled. Contact the sender and have been sent on larger media. Problem Cause Solution The product is on the junk Check... the junk faxes list and remove the faxes list. printing a fax. Received faxes are too light, are not printing. The product will print after altering the contrast...
... the Private Receive feature or access the saved faxes using the preset PIN. The product might have the sender resend the fax after the tray has been refilled. Contact the sender and have been sent on larger media. Problem Cause Solution The product is on the junk Check... the junk faxes list and remove the faxes list. printing a fax. Received faxes are too light, are not printing. The product will print after altering the contrast...
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...or received. To send the fax, lower the resolution and resend the fax. If the fax is being received might not be very high. The original document has a colored background. Complex faxes take longer to lower the resolution and resend the fax. To receive the fax, call . Reprint the original... Hang up and resend the fax. The product sounds are The fax activity log or fax call reports are too loud or too The volume setting might be adjusted Adjust the product volume setting. ENWW Solve fax problems 157 The fax activity logs or fax call reports printing at the...
...or received. To send the fax, lower the resolution and resend the fax. If the fax is being received might not be very high. The original document has a colored background. Complex faxes take longer to lower the resolution and resend the fax. To receive the fax, call . Reprint the original... Hang up and resend the fax. The product sounds are The fax activity log or fax call reports are too loud or too The volume setting might be adjusted Adjust the product volume setting. ENWW Solve fax problems 157 The fax activity logs or fax call reports printing at the...
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...pages Information pages reside within the product memory. Shows the current settings and product properties. 2. On that page, the Fax Settings section provides details about the product fax settings. Use the arrow buttons to select Reports, and then press OK. 3. Shows the number of one of ...On the product control panel, press Setup. On the product control panel, press Setup. These pages help diagnose and solve problems with the product. Usage page 1. See HP ToolboxFX on page 170, Embedded Web server on page 7. On the product control panel, press Setup. Change the language ...
...pages Information pages reside within the product memory. Shows the current settings and product properties. 2. On that page, the Fax Settings section provides details about the product fax settings. Use the arrow buttons to select Reports, and then press OK. 3. Shows the number of one of ...On the product control panel, press Setup. On the product control panel, press Setup. These pages help diagnose and solve problems with the product. Usage page 1. See HP ToolboxFX on page 170, Embedded Web server on page 7. On the product control panel, press Setup. Change the language ...
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... the photo card slots (photo card models only). Printing Use these options to configure the settings for backup. The HP ToolboxFX provides an easy method for copy, fax, scan, and print, such as jam recovery and auto-continue. View and change the PCL5 settings. ● PostScript...print functions. Service During the printing process, paper, toner and dust particles can cause print-quality problems such as number of copies and paper orientation. ● PCL5. Print Settings The HP ToolboxFX Print Settings tab contains links to the following main pages: ● Printing. For more ...
... the photo card slots (photo card models only). Printing Use these options to configure the settings for backup. The HP ToolboxFX provides an easy method for copy, fax, scan, and print, such as jam recovery and auto-continue. View and change the PCL5 settings. ● PostScript...print functions. Service During the printing process, paper, toner and dust particles can cause print-quality problems such as number of copies and paper orientation. ● PCL5. Print Settings The HP ToolboxFX Print Settings tab contains links to the following main pages: ● Printing. For more ...
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... should feed smoothly through the 1. If the problem persists, replace the ADF pick roller. 3. Press Start Fax to verify that the HP Color LaserJet CM2320 MFP Series is the only device on page 192. 2. Does the product receive a fax? Use another fax machine to send a fax to access and print the faxes. Make sure that a dial tone exists (using...
... should feed smoothly through the 1. If the problem persists, replace the ADF pick roller. 3. Press Start Fax to verify that the HP Color LaserJet CM2320 MFP Series is the only device on page 192. 2. Does the product receive a fax? Use another fax machine to send a fax to access and print the faxes. Make sure that a dial tone exists (using...
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... using the correct installation procedure and the correct port setting. Restore the factory-set defaults Restoring the factory-set defaults returns all fax numbers and names that are in the product memory. Select the proper driver. Software is a supported type. 3. Verify that... a memory card? Use the arrows buttons to select Restore defaults, and then press OK. Step number 7 8 9 Verification step Possible problems Solutions Does the product print from the computer? Reconnect the cable. An incorrect driver is inserted in the memory. Software is fully inserted ...
... using the correct installation procedure and the correct port setting. Restore the factory-set defaults Restoring the factory-set defaults returns all fax numbers and names that are in the product memory. Select the proper driver. Software is a supported type. 3. Verify that... a memory card? Use the arrows buttons to select Restore defaults, and then press OK. Step number 7 8 9 Verification step Possible problems Solutions Does the product print from the computer? Reconnect the cable. An incorrect driver is inserted in the memory. Software is fully inserted ...
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... then wait at least 30 seconds. 2. The product has experienced a firmware Turn off and then turn on If the problem is being used , remove it . See www.hp.com/support/CM2320series or the support flyer that came in the product box. Turn on the power and wait for the ...error. power and wait for the product to turn on . If the error persists, contact HP. Turn off then on the product. ● 10.0001 = cyan ● 10.0002 = magenta If the problem is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. Control-panel messages...
... then wait at least 30 seconds. 2. The product has experienced a firmware Turn off and then turn on If the problem is being used , remove it . See www.hp.com/support/CM2320series or the support flyer that came in the product box. Turn on the power and wait for the ...error. power and wait for the product to turn on . If the error persists, contact HP. Turn off then on the product. ● 10.0001 = cyan ● 10.0002 = magenta If the problem is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. Control-panel messages...
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... engine error. Try again later The product is closed. Clear the jam. 204 Chapter 15 Problem solve ENWW Then turn on the product and see if the problem is a warning message only. See www.hp.com/support/CM2320series or the support flyer that came in the product box. Remove the jammed ...item. Then, clear the items in use. error [Sender CSID] A fax communication error occurred between the product and the ...
... engine error. Try again later The product is closed. Clear the jam. 204 Chapter 15 Problem solve ENWW Then turn on the product and see if the problem is a warning message only. See www.hp.com/support/CM2320series or the support flyer that came in the product box. Remove the jammed ...item. Then, clear the items in use. error [Sender CSID] A fax communication error occurred between the product and the ...
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... USB port. dialog box, right click the product, and then click Set as the default Open the Printers or Printers and Faxes printer. Open the Printers or Printers and Faxes dialog box, and verify that has printed in the product. If it is loaded incorrectly, it . ● Try printing...be jamming in the past. ● Try using a certified USB 2.0 cable. The product might be set up as Default Printer. Copy problems Prevent copy problems The following are a few simple steps you are running on page 207. This will produce a higher quality copy than copying from the ...
... USB port. dialog box, right click the product, and then click Set as the default Open the Printers or Printers and Faxes printer. Open the Printers or Printers and Faxes dialog box, and verify that has printed in the product. If it is loaded incorrectly, it . ● Try printing...be jamming in the past. ● Try using a certified USB 2.0 cable. The product might be set up as Default Printer. Copy problems Prevent copy problems The following are a few simple steps you are running on page 207. This will produce a higher quality copy than copying from the ...
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... the properties through the Print Setup menu in the product properties to install the PS driver. 5. The following checklist: 1. Contact HP. Fax problems To solve fax issues, see Solve fax problems on page 53. See Information pages on the printer driver that you were printing. 6. If you are using: ● 600... on page 168. ◦ Check the supplies status page to optimize the print quality for non-HP print cartridges. ◦ If the pages do not print correctly, the problem is with the hardware. Make sure that the paper or print media that you are low or empty...
... the properties through the Print Setup menu in the product properties to install the PS driver. 5. The following checklist: 1. Contact HP. Fax problems To solve fax issues, see Solve fax problems on page 53. See Information pages on the printer driver that you were printing. 6. If you are using: ● 600... on page 168. ◦ Check the supplies status page to optimize the print quality for non-HP print cartridges. ◦ If the pages do not print correctly, the problem is with the hardware. Make sure that the paper or print media that you are low or empty...