Basics Guide
Page 80
... Troubleshooting and support Remove any paper from the printhead assembly. • Clean the printhead when you do the following tips help maintain HP ink cartridges and ensure consistent print quality. • Keep all the pieces of paper that you do not remove the ink cartridges from the HP Photosmart, more paper jams are needed. • Turn...
... Troubleshooting and support Remove any paper from the printhead assembly. • Clean the printhead when you do the following tips help maintain HP ink cartridges and ensure consistent print quality. • Keep all the pieces of paper that you do not remove the ink cartridges from the HP Photosmart, more paper jams are needed. • Turn...
Full User Guide
Page 104
...8226; Ink streaks on the back of the paper • The text edges are jagged Wrong, inaccurate, or bleeding colors If your printout has one way on your computer screen but print out differently, or magenta was replaced with cyan in the input tray Solution: ... print settings • Solution 6: Align the printer • Solution 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to help . • Colors look like they are using a non-HP supply will not be smeared. If you believe you use genuine...
...8226; Ink streaks on the back of the paper • The text edges are jagged Wrong, inaccurate, or bleeding colors If your printout has one way on your computer screen but print out differently, or magenta was replaced with cyan in the input tray Solution: ... print settings • Solution 6: Align the printer • Solution 7: Clean the printhead • Solution 8: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to help . • Colors look like they are using a non-HP supply will not be smeared. If you believe you use genuine...
Full User Guide
Page 106
... the Print Properties dialog box. Solve a problem 2. The product cleans the printhead. 4. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the Print Settings area, click Printer Toolbox. Press Setup. 3. To align the printer from the HP Photosmart Software 1. Cause: The printer needed to highlight Tools, and then press...
... the Print Properties dialog box. Solve a problem 2. The product cleans the printhead. 4. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the Print Settings area, click Printer Toolbox. Press Setup. 3. To align the printer from the HP Photosmart Software 1. Cause: The printer needed to highlight Tools, and then press...
Full User Guide
Page 108
.... ◦ If cleaning the printhead does not solve this diagnostic page again. Sample text area - The lines should be straight and sharp. Look at the large text above the color bars. jagged lines Solve a problem 106 Solve a problem If the issue persists, clean the printhead, and then print ...this print quality issue, contact HP support for service. • If any of the cartridges are jagged, ...
.... ◦ If cleaning the printhead does not solve this diagnostic page again. Sample text area - The lines should be straight and sharp. Look at the large text above the color bars. jagged lines Solve a problem 106 Solve a problem If the issue persists, clean the printhead, and then print ...this print quality issue, contact HP support for service. • If any of the cartridges are jagged, ...
Full User Guide
Page 109
...; Solution 2: Check the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure you use genuine HP ink cartridges. If you believe you receive a low-ink warning message, consider having a replacement cartridge available to see : • Check...
...; Solution 2: Check the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure you use genuine HP ink cartridges. If you believe you receive a low-ink warning message, consider having a replacement cartridge available to see : • Check...
Full User Guide
Page 110
...use immediately. If this did not solve the issue, try the next solution. For best results when printing images, use HP papers or any unused photo paper to highlight Clean Printhead, and then press OK. When you are ready to print, remove only the paper you are printing on is appropriate... menu. Load letter or A4 unused plain white paper into the input tray. 2. When you use HP Advanced Photo Paper. This will prevent the photo paper from the control panel 1. To clean the printhead from curling. Press the down arrow button to highlight Tools, and then press OK. 3. If this...
...use immediately. If this did not solve the issue, try the next solution. For best results when printing images, use HP papers or any unused photo paper to highlight Clean Printhead, and then press OK. When you are ready to print, remove only the paper you are printing on is appropriate... menu. Load letter or A4 unused plain white paper into the input tray. 2. When you use HP Advanced Photo Paper. This will prevent the photo paper from the control panel 1. To clean the printhead from curling. Press the down arrow button to highlight Tools, and then press OK. 3. If this...
Full User Guide
Page 112
... cleaning the printhead does not solve this print quality issue, contact HP support for service. 3. Look at the alignment pattern above the alignment pattern. Sample text area - expected result • If the type is uneven, streaked, or smeared, clean the printhead, and then print this diagnostic page again. Look at the large text above the color...
... cleaning the printhead does not solve this print quality issue, contact HP support for service. 3. Look at the alignment pattern above the alignment pattern. Sample text area - expected result • If the type is uneven, streaked, or smeared, clean the printhead, and then print this diagnostic page again. Look at the large text above the color...
Full User Guide
Page 113
...are printing on a flat surface in its original packaging inside a resealable plastic bag on is flat. Cause: The printhead needed to : www.hp.com/support. Go to be cleaned. The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if ... Solution 2: Use a higher print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that is not a problem with the printhead. NOTE: For this issue, there is appropriate for service. When you are ready to print, remove only the paper you ...
...are printing on a flat surface in its original packaging inside a resealable plastic bag on is flat. Cause: The printhead needed to : www.hp.com/support. Go to be cleaned. The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if ... Solution 2: Use a higher print quality setting • Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that is not a problem with the printhead. NOTE: For this issue, there is appropriate for service. When you are ready to print, remove only the paper you ...
Full User Guide
Page 114
... • Solution 3: Make sure the paper is loaded correctly • Solution 4: Use a higher print quality setting • Solution 5: Align the printer • Solution 6: Clean the printhead • Solution 7: Contact HP support Solution 1: Make sure you easily produce great results, time after time. 112 Solve a problem Solve a problem Solution 3: Rotate the image Solution: If...
... • Solution 3: Make sure the paper is loaded correctly • Solution 4: Use a higher print quality setting • Solution 5: Align the printer • Solution 6: Clean the printhead • Solution 7: Contact HP support Solution 1: Make sure you easily produce great results, time after time. 112 Solve a problem Solve a problem Solution 3: Rotate the image Solution: If...
Full User Guide
Page 116
... page, aligns the print head, and calibrates the printer. Solution 6: Clean the printhead Solution: If the previous solutions did not resolve the issue, try the next solution. The product cleans the printhead. 4. Evaluate the print quality report to see : • Print ... to the Tools menu. Press the down arrow button to highlight Clean Printhead, and then press OK. Press Setup. The Printer Toolbox appears. 4. Recycle or discard the page. To clean the printhead from the HP Photosmart Software 1. Click Align the Printer. Solve a problem 114 Solve...
... page, aligns the print head, and calibrates the printer. Solution 6: Clean the printhead Solution: If the previous solutions did not resolve the issue, try the next solution. The product cleans the printhead. 4. Evaluate the print quality report to see : • Print ... to the Tools menu. Press the down arrow button to highlight Clean Printhead, and then press OK. Press Setup. The Printer Toolbox appears. 4. Recycle or discard the page. To clean the printhead from the HP Photosmart Software 1. Click Align the Printer. Solve a problem 114 Solve...
Full User Guide
Page 118
... pattern - If the issue persists, clean the printhead, and then print this print quality issue, replace the cartridge corresponding to the streaked bar. NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. • If any... of the cartridges are properly installed. ◦ Clean the printhead, and then print this diagnostic page again. ◦ If cleaning the printhead does not solve this diagnostic page again. Chapter 13 Color...
... pattern - If the issue persists, clean the printhead, and then print this print quality issue, replace the cartridge corresponding to the streaked bar. NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. • If any... of the cartridges are properly installed. ◦ Clean the printhead, and then print this diagnostic page again. ◦ If cleaning the printhead does not solve this diagnostic page again. Chapter 13 Color...
Full User Guide
Page 119
... if the colors in your printout are not as bright and intense as a result of non-HP supplies. Genuine HP ink cartridges are genuine HP ink cartridges. If prompted, choose your ink cartridges are designed and tested with the printhead. If you believe you are using a non-HP supply will not be cleaned. Cause: The printhead needed to...
... if the colors in your printout are not as bright and intense as a result of non-HP supplies. Genuine HP ink cartridges are genuine HP ink cartridges. If prompted, choose your ink cartridges are designed and tested with the printhead. If you believe you are using a non-HP supply will not be cleaned. Cause: The printhead needed to...
Full User Guide
Page 120
...flat. This will prevent the photo paper from the control panel 1. If this did not solve the issue, try the next solution. To clean the printhead from curling. You do not need to highlight Tools, and then press OK. 118 Solve a problem Solve a problem Store photo media in...see : • Check the estimated ink levels Cause: The ink cartridges might have finished printing, return any other paper type that you plan to use HP Advanced Photo Paper. For more information, see : • Recommended papers for printing • Information on a flat surface in the input tray. ...
...flat. This will prevent the photo paper from the control panel 1. If this did not solve the issue, try the next solution. To clean the printhead from curling. You do not need to highlight Tools, and then press OK. 118 Solve a problem Solve a problem Store photo media in...see : • Check the estimated ink levels Cause: The ink cartridges might have finished printing, return any other paper type that you plan to use HP Advanced Photo Paper. For more information, see : • Recommended papers for printing • Information on a flat surface in the input tray. ...
Full User Guide
Page 121
...print a print quality report 1. Press Setup. 3. To evaluate the print quality report 1. Check the ink levels shown on one side, or contain one or more streaks of the color bars are irregularly streaked, lighter on the page. NOTE: 1 If the print quality report is not legible, you can ...When you can check the estimated ink levels from the control panel or HP Photosmart Software. You do not need to avoid possible printing delays. After cleaning the printhead, print a print quality report. Press any of a different color, refer to the following steps. Press the down arrow button to see ...
...print a print quality report 1. Press Setup. 3. To evaluate the print quality report 1. Check the ink levels shown on one side, or contain one or more streaks of the color bars are irregularly streaked, lighter on the page. NOTE: 1 If the print quality report is not legible, you can ...When you can check the estimated ink levels from the control panel or HP Photosmart Software. You do not need to avoid possible printing delays. After cleaning the printhead, print a print quality report. Press any of a different color, refer to the following steps. Press the down arrow button to see ...
Full User Guide
Page 122
... the cartridge and make sure all of the color bars show regular white streaks, align the printer. expected result • If the type is uneven, streaked, or smeared, clean the printhead, and then print this print quality issue, contact HP support for service. • If any of... straight and sharp. Sample text area - streaks or smears 4. expected result 120 Solve a problem NOTE: If cleaning the printhead does not solve this diagnostic page again. Chapter 13 Color bars - uneven ink distribution Sample text area - jagged text • If the text is jagged, align the...
... the cartridge and make sure all of the color bars show regular white streaks, align the printer. expected result • If the type is uneven, streaked, or smeared, clean the printhead, and then print this print quality issue, contact HP support for service. • If any of... straight and sharp. Sample text area - streaks or smears 4. expected result 120 Solve a problem NOTE: If cleaning the printhead does not solve this diagnostic page again. Chapter 13 Color bars - uneven ink distribution Sample text area - jagged text • If the text is jagged, align the...
Full User Guide
Page 123
...lines are printing a photo or graphic, and the resolution is too low, it is not set incorrectly. Cause: The printhead needed to : www.hp.com/support. Cause: There was a problem with the printhead. Solution 2: Use a higher quality image Solution: Use a higher resolution image. For more information, go to...printed. TIP: After reviewing the solutions in the input tray. • Check the print quality setting and make sure it will be cleaned. Cause: The paper type or print quality settings were set too low. Print quality troubleshooting 121 Solve a problem If prompted, choose ...
...lines are printing a photo or graphic, and the resolution is too low, it is not set incorrectly. Cause: The printhead needed to : www.hp.com/support. Cause: There was a problem with the printhead. Solution 2: Use a higher quality image Solution: Use a higher resolution image. For more information, go to...printed. TIP: After reviewing the solutions in the input tray. • Check the print quality setting and make sure it will be cleaned. Cause: The paper type or print quality settings were set too low. Print quality troubleshooting 121 Solve a problem If prompted, choose ...
Full User Guide
Page 126
...solution. Cause: The excess ink in your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the printer • Solution 3: Clean the printhead Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to dry out..... When selecting a font, look for ink. TrueType icon OpenType icon Cause: The font was a custom size. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2.
...solution. Cause: The excess ink in your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the printer • Solution 3: Clean the printhead Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to dry out..... When selecting a font, look for ink. TrueType icon OpenType icon Cause: The font was a custom size. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2.
Full User Guide
Page 127
NOTE: You can check the estimated ink levels from the control panel or HP Photosmart Software. Click the Device Services tab. 5. The product prints a test page, aligns the print head, and calibrates the printer. The product cleans the printhead. 4. To print a print quality report 1. To evaluate the print quality ...to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Clean Printhead, and then press OK. Evaluate the print quality report to be solid extending with uniform color all the way across the page. Press Setup. 3. Check the ink levels shown on...
NOTE: You can check the estimated ink levels from the control panel or HP Photosmart Software. Click the Device Services tab. 5. The product prints a test page, aligns the print head, and calibrates the printer. The product cleans the printhead. 4. To print a print quality report 1. To evaluate the print quality ...to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Clean Printhead, and then press OK. Evaluate the print quality report to be solid extending with uniform color all the way across the page. Press Setup. 3. Check the ink levels shown on...
Full User Guide
Page 129
...troubleshooting 127 Solve a problem If the issue persists, clean the printhead, and then print this diagnostic page again. NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, align the printer.... then print this diagnostic page again. ◦ If cleaning the printhead does not solve this print quality issue, contact HP support for service. 3. uneven ink distribution Sample text area - Look at the large text above the color bars. Sample text area - NOTE: If replacing the ...
...troubleshooting 127 Solve a problem If the issue persists, clean the printhead, and then print this diagnostic page again. NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, align the printer.... then print this diagnostic page again. ◦ If cleaning the printhead does not solve this print quality issue, contact HP support for service. 3. uneven ink distribution Sample text area - Look at the large text above the color bars. Sample text area - NOTE: If replacing the ...
Full User Guide
Page 130
...the left. Print troubleshooting Use this did not solve the issue, try the next solution. If this print quality issue, contact HP support for service. Solution 3: Tuck the flaps to be cleaned. Cause: The wrong type of envelopes was loaded. For more information, see: • Load media Cause: A stack of...printer does not solve this did not solve the issue, try the next solution. Make sure that have clasps or windows. Cause: The printhead needed to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. 128 Solve a problem Solve a problem
...the left. Print troubleshooting Use this did not solve the issue, try the next solution. If this print quality issue, contact HP support for service. Solution 3: Tuck the flaps to be cleaned. Cause: The wrong type of envelopes was loaded. For more information, see: • Load media Cause: A stack of...printer does not solve this did not solve the issue, try the next solution. Make sure that have clasps or windows. Cause: The printhead needed to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. 128 Solve a problem Solve a problem