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If you cannot correct this problem. Installing from the CD: Windows 3.1x 6 Insert the CD into your CD-ROM drive. 7 In the Program Manager, click File and then click Run. 10 For more information about printer communications, see page 14. 10 If a Communication Test dialog box appears, click Test. 11 Do one of the following: • Ιf the test is successful, skip the rest of this section and go to page 15. • Ιf the test is not successful, click Troubleshoot and try to correct this problem, click OK.
If you cannot correct this problem. Installing from the CD: Windows 3.1x 6 Insert the CD into your CD-ROM drive. 7 In the Program Manager, click File and then click Run. 10 For more information about printer communications, see page 14. 10 If a Communication Test dialog box appears, click Test. 11 Do one of the following: • Ιf the test is successful, skip the rest of this section and go to page 15. • Ιf the test is not successful, click Troubleshoot and try to correct this problem, click OK.
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...If you to correct this problem. For more information about printer communications, see page 13. 10 When the installer instructs you cannot correct this section and go to page 15. • If the test is not successful, click Troubleshoot and try to restart Windows, the installation is almost complete.... letter other than "d", type that letter instead or browse to locate the CD-ROM drive. 9 When the opening screen appears, click Install the HP DeskJet 710C Series Software on your CD-ROM drive and restart Windows. 11 If a Communication Test dialog box appears, click Test. 12 Do one of...
...If you to correct this problem. For more information about printer communications, see page 13. 10 When the installer instructs you cannot correct this section and go to page 15. • If the test is not successful, click Troubleshoot and try to restart Windows, the installation is almost complete.... letter other than "d", type that letter instead or browse to locate the CD-ROM drive. 9 When the opening screen appears, click Install the HP DeskJet 710C Series Software on your CD-ROM drive and restart Windows. 11 If a Communication Test dialog box appears, click Test. 12 Do one of...
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... the screen. For more information about printer communications, see page 13. 10 When the installer instructs you cannot correct this problem. If something goes wrong, see page 14. 12 If you to restart Windows, the installation is not successful, click Troubleshoot and try to page 15. •...; If the test is almost complete. If your disk drive is assigned to a letter other than "a", type that letter instead or browse to locate the disk drive. 9 When the opening screen appears, click Install the HP DeskJet 710C Series ...
... the screen. For more information about printer communications, see page 13. 10 When the installer instructs you cannot correct this problem. If something goes wrong, see page 14. 12 If you to restart Windows, the installation is not successful, click Troubleshoot and try to page 15. •...; If the test is almost complete. If your disk drive is assigned to a letter other than "a", type that letter instead or browse to locate the disk drive. 9 When the opening screen appears, click Install the HP DeskJet 710C Series ...
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... THE WEB You can get the latest product information, troubleshoot problems, and download updated printer software from the HP Customer Care Web site at http://www.hp.com/go/ support 7 If you don't get a message but you aren't seeing any messages on your screen telling you what's wrong and ...a problem but you notice that something is wrong or you don't like how the printout looks, click the Troubleshooting tab in the HP Toolbox and follow the instructions on your screen, it . Troubleshooting If a problem occurs during printing, you'll see a message on the screen. (See page 11 to find...
... THE WEB You can get the latest product information, troubleshoot problems, and download updated printer software from the HP Customer Care Web site at http://www.hp.com/go/ support 7 If you don't get a message but you aren't seeing any messages on your screen telling you what's wrong and ...a problem but you notice that something is wrong or you don't like how the printout looks, click the Troubleshooting tab in the HP Toolbox and follow the instructions on your screen, it . Troubleshooting If a problem occurs during printing, you'll see a message on the screen. (See page 11 to find...
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... Print clearly. Save time and ink. Show your black and color cartridges, and clean them when necessary, as described in shades of gray. Print on both sides of color documents in online troubleshooting. Align your finished work at its best. Choose the right paper... size and type for you Click a tab and then click a setting. Click Best print quality. Click EconoFast print quality. Click OK to print drafts of the paper (when available). Save money and trees. The HP...
... Print clearly. Save time and ink. Show your black and color cartridges, and clean them when necessary, as described in shades of gray. Print on both sides of color documents in online troubleshooting. Align your finished work at its best. Choose the right paper... size and type for you Click a tab and then click a setting. Click Best print quality. Click EconoFast print quality. Click OK to print drafts of the paper (when available). Save money and trees. The HP...
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...Taskbar at the bottom of places to find it The HP Toolbox tells you how to print and how to troubleshoot your printing problems. It even allows you 're printing. The HP Toolbox: How to find the HP Toolbox. Double-click the HP Toolbox icon. It's on your computer. 11 Windows ...3.1x If you 've removed the HP Toolbox icon, click Start, point to Programs, point to HP DeskJet Utilities, and then click HP DeskJet...
...Taskbar at the bottom of places to find it The HP Toolbox tells you how to print and how to troubleshoot your printing problems. It even allows you 're printing. The HP Toolbox: How to find the HP Toolbox. Double-click the HP Toolbox icon. It's on your computer. 11 Windows ...3.1x If you 've removed the HP Toolbox icon, click Start, point to Programs, point to HP DeskJet Utilities, and then click HP DeskJet...
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Troubleshooting Find your printer in working order. 12 The HP Toolbox: What it can do for more information.) Printer Services Keep your way to print what you How Do I? Follow the steps to a solution when things go wrong. (See page 40 for you want.
Troubleshooting Find your printer in working order. 12 The HP Toolbox: What it can do for more information.) Printer Services Keep your way to print what you How Do I? Follow the steps to a solution when things go wrong. (See page 40 for you want.
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... banner light goes on and the OUT tray lifts slightly, enabling the printer to pick up . Ẇ Remove all paper from the IN drawer. 36 We encourage you don't have to use HP Banner Paper for your banners, we recommend that 's colored on one side and not the other. Banner light on BANNER... program. Flip the banner switch up the banner paper. Always do I? tab or on the Troubleshooting tab in the Paper Size box, select Letter or A4. (See page 9 for it at a large office supply store, or call HP Direct (see page 62). ẅ Flip the banner switch up. you to tear off...
... banner light goes on and the OUT tray lifts slightly, enabling the printer to pick up . Ẇ Remove all paper from the IN drawer. 36 We encourage you don't have to use HP Banner Paper for your banners, we recommend that 's colored on one side and not the other. Banner light on BANNER... program. Flip the banner switch up the banner paper. Always do I? tab or on the Troubleshooting tab in the Paper Size box, select Letter or A4. (See page 9 for it at a large office supply store, or call HP Direct (see page 62). ẅ Flip the banner switch up. you to tear off...
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.... Insert the stack edge first into the IN drawer until it starts printing. it might be picking up . See the online troubleshooting for the appropriate settings for the printer: s From the stack of banner paper, tear off the perforated strips, if there are set to print the banner. (You must have... clicked Banner on the Setup tab in the HP print settings box. Try putting in . ẋ Print the banner. THE BANNER PAPER JAMS IN THE PRINTER You might be several minutes before it stops. What If THE BANNER HAS A BIG GAP...
.... Insert the stack edge first into the IN drawer until it starts printing. it might be picking up . See the online troubleshooting for the appropriate settings for the printer: s From the stack of banner paper, tear off the perforated strips, if there are set to print the banner. (You must have... clicked Banner on the Setup tab in the HP print settings box. Try putting in . ẋ Print the banner. THE BANNER PAPER JAMS IN THE PRINTER You might be several minutes before it stops. What If THE BANNER HAS A BIG GAP...
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CHAPTER 4 Getting Help When Things Go Wrong Online Troubleshooting Common Problems W hen problems occur, the quickest way to find your specific problem and details on your way to a solution Buttons & Lights HP Customer Care Ẅ Double-click the Toolbox shortcut (or icon) on how to use the online troubleshooting feature. Printer Communications Click your desktop first. (See page 11 if you 'll find a solution is to fix it. With a few clicks of the mouse button, you can't find the HP Toolbox.)
CHAPTER 4 Getting Help When Things Go Wrong Online Troubleshooting Common Problems W hen problems occur, the quickest way to find your specific problem and details on your way to a solution Buttons & Lights HP Customer Care Ẅ Double-click the Toolbox shortcut (or icon) on how to use the online troubleshooting feature. Printer Communications Click your desktop first. (See page 11 if you 'll find a solution is to fix it. With a few clicks of the mouse button, you can't find the HP Toolbox.)
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ẅ Click the Troubleshooting Tab. Ẇ Click the appropriate category. (The following pages include an overview of common problems in each category.) ẇ What seems to blink after you install new cartridges, check the part numbers on the cartridges. Black HP 51645G Large Black HP 51645A Tri-Color HP C1823A Ẉ Explore the possibilities. 41 What If If the print cartridge light continues to be the problem?
ẅ Click the Troubleshooting Tab. Ẇ Click the appropriate category. (The following pages include an overview of common problems in each category.) ẇ What seems to blink after you install new cartridges, check the part numbers on the cartridges. Black HP 51645G Large Black HP 51645A Tri-Color HP C1823A Ẉ Explore the possibilities. 41 What If If the print cartridge light continues to be the problem?
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... tab of the setup guide. CHECK ONLINE TROUBLESHOOTING FOR MORE HELP. Ink. You might need to align the print cartridges. Replace the cartridges as color photographs, take awhile to print the fax, try reloading the paper and make sure you 've selected the HP DeskJet 710C Series printer as described on ) and that all connections...
... tab of the setup guide. CHECK ONLINE TROUBLESHOOTING FOR MORE HELP. Ink. You might need to align the print cartridges. Replace the cartridges as color photographs, take awhile to print the fax, try reloading the paper and make sure you 've selected the HP DeskJet 710C Series printer as described on ) and that all connections...
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...down . If ink is smearing or is wrong or missing Margin settings. s You might need to replace the color ink cartridge, as described in step 4 of the HP print settings box. Something on the Setup tab of ink on the page by changing the print quality (on ...get a paper mismatch error message. Colors. s You might need to the printer. CHECK ONLINE TROUBLESHOOTING FOR MORE HELP. To test the cable, in tightly. Paper. If the printing is faded or the colors are scaled correctly. Make sure you're using paper intended for inkjet printers, that the correct paper setting ...
...down . If ink is smearing or is wrong or missing Margin settings. s You might need to replace the color ink cartridge, as described in step 4 of the HP print settings box. Something on the Setup tab of ink on the page by changing the print quality (on ...get a paper mismatch error message. Colors. s You might need to the printer. CHECK ONLINE TROUBLESHOOTING FOR MORE HELP. To test the cable, in tightly. Paper. If the printing is faded or the colors are scaled correctly. Make sure you're using paper intended for inkjet printers, that the correct paper setting ...
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...cartridge. The printer software tests the communication between your printer. At the time of the HP Toolbox for your printer and the computer. The HP IEEE-1284-compliant Parallel Interface Cable is securely connected to all your HP DeskJet printer. This type of your printer's features.... when there is a printer problem. Printer Communications Your printer does not include a printer cable. See the Troubleshooting tab of publication, bidirectional communication was not available in Windows NT 4.0. If you don't know whether your printer cable is operating correctly or...
...cartridge. The printer software tests the communication between your printer. At the time of the HP Toolbox for your printer and the computer. The HP IEEE-1284-compliant Parallel Interface Cable is securely connected to all your HP DeskJet printer. This type of your printer's features.... when there is a printer problem. Printer Communications Your printer does not include a printer cable. See the Troubleshooting tab of publication, bidirectional communication was not available in Windows NT 4.0. If you don't know whether your printer cable is operating correctly or...
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...a list of the disks plus shipping. Troubleshooting Using the Toolbox If you have a specific problem, the quickest way to find out how to yours and has provided the solution online. Click "keyword" on the printer software CD case. HP Customer Care Web Site If you have ...and Windows NT 4.0. Check the online troubleshooting feature, located in the HP Toolbox. (See page 11 to find a solution might be delivered to your nearest HP Customer Care Center. You can order the software on a time and materials basis. 45 Printer Software Printer software (also referred to as described ...
...a list of the disks plus shipping. Troubleshooting Using the Toolbox If you have a specific problem, the quickest way to find out how to yours and has provided the solution online. Click "keyword" on the printer software CD case. HP Customer Care Web Site If you have ...and Windows NT 4.0. Check the online troubleshooting feature, located in the HP Toolbox. (See page 11 to find a solution might be delivered to your nearest HP Customer Care Center. You can order the software on a time and materials basis. 45 Printer Software Printer software (also referred to as described ...
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...writing a letter to you free of the following information available: • your printer's serial number (the label is on the front of the printer) • the model of the computer • the version of the printer driver and software application (if applicable) A NOTE ABOUT LETTERS If you need ... DAYS Within 90 days from a technical support person, we can help you with your questions immediately! 46 HP Customer Care By Phone To speak with someone for installation troubleshooting tips you are calling long distance, the usual long-distance charges apply. This service is free ...
...writing a letter to you free of the following information available: • your printer's serial number (the label is on the front of the printer) • the model of the computer • the version of the printer driver and software application (if applicable) A NOTE ABOUT LETTERS If you need ... DAYS Within 90 days from a technical support person, we can help you with your questions immediately! 46 HP Customer Care By Phone To speak with someone for installation troubleshooting tips you are calling long distance, the usual long-distance charges apply. This service is free ...
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...troubleshooting 40 online user forums 45 opacity of paper 2 operating environment 48, 58 Options, color See also print settings ordering addresses for 62 manuals 61 supplies and accessories 60 orientation, paper 42 origami 15 Out of Paper message 6 OUT tray 3, 58 P paper brightness of 2 choosing 2, 43 coated 2 condition of 3 for inkjet printers...paper condition 3 recovering from 6 paper size custom 14 different 14 setting 10 size options 2, 57 paper type HP Deluxe Photo Paper 5 HP Special Paper 5 Plain Paper 5 Paper Type setting 10 paper-length adjuster 3 paper-width adjuster 3 photographs ...
...troubleshooting 40 online user forums 45 opacity of paper 2 operating environment 48, 58 Options, color See also print settings ordering addresses for 62 manuals 61 supplies and accessories 60 orientation, paper 42 origami 15 Out of Paper message 6 OUT tray 3, 58 P paper brightness of 2 choosing 2, 43 coated 2 condition of 3 for inkjet printers...paper condition 3 recovering from 6 paper size custom 14 different 14 setting 10 size options 2, 57 paper type HP Deluxe Photo Paper 5 HP Special Paper 5 Plain Paper 5 Paper Type setting 10 paper-length adjuster 3 paper-width adjuster 3 photographs ...
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... support 45 testing printer cable 44 text, about 23 textured paper 2, 3 Toolbox See HP Toolbox transfers, iron-on 39 transparencies adhesive strip 32 choosing types to use 31 print quality 31 print settings 31 printing 31-32 problems 32 writing on 32 tray, OUT 58 troubleshooting 40-46 banners ... paper ejection 6 paper types to avoid 3 poor print quality 49 print cartridges 6, 42, 43 See also paper jams splotchy 6 Windows NT 4.0 48 Troubleshooting tab (HP Toolbox) 12 TrueType fonts 24 t-shirts, iron-on transfers 39 two-sided printing 9-10, 16 paper for 2 problems 16, 17 two-way communications 7,...
... support 45 testing printer cable 44 text, about 23 textured paper 2, 3 Toolbox See HP Toolbox transfers, iron-on 39 transparencies adhesive strip 32 choosing types to use 31 print quality 31 print settings 31 printing 31-32 problems 32 writing on 32 tray, OUT 58 troubleshooting 40-46 banners ... paper ejection 6 paper types to avoid 3 poor print quality 49 print cartridges 6, 42, 43 See also paper jams splotchy 6 Windows NT 4.0 48 Troubleshooting tab (HP Toolbox) 12 TrueType fonts 24 t-shirts, iron-on transfers 39 two-sided printing 9-10, 16 paper for 2 problems 16, 17 two-way communications 7,...