HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
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...reconnect the fax cord to make a telephone call answering.) This service is marked with a (HP LaserJet 3015 all-in-one or HP LaserJet 3030 all-in-one) or with an "L" (HP LaserJet 3380 all-in the port on the wall. Can you use an analog telephone signal. The fax ...one function at a time. Standard home telephones and the HP LaserJet all regions/countries. This device has been tested with the device? Is your fax set to respond to the correct distinctive ring pattern that your telephone company provides this service before changing the setting. 78 Chapter 5 Troubleshooting...
...reconnect the fax cord to make a telephone call answering.) This service is marked with a (HP LaserJet 3015 all-in-one or HP LaserJet 3030 all-in-one) or with an "L" (HP LaserJet 3380 all-in the port on the wall. Can you use an analog telephone signal. The fax ...one function at a time. Standard home telephones and the HP LaserJet all regions/countries. This device has been tested with the device? Is your fax set to respond to the correct distinctive ring pattern that your telephone company provides this service before changing the setting. 78 Chapter 5 Troubleshooting...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
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...Guide. If the item is too small, it can load is 381 mm (15 inches). See Changing the soundvolume settings. 80 Chapter 5 Troubleshooting ENWW Print a configuration report and check when the reports print. For instructions about printing a configuration report, see To set the fax activity ...the job. General fax problems Use the tables in this section to solve fax problems. Issue Cause Solution The document stops feeding in -one and HP LaserJet 3380 all-inone) The minimum page size for the automatic document feeder (ADF) is too loud or too soft. The maximum length of a...
...Guide. If the item is too small, it can load is 381 mm (15 inches). See Changing the soundvolume settings. 80 Chapter 5 Troubleshooting ENWW Print a configuration report and check when the reports print. For instructions about printing a configuration report, see To set the fax activity ...the job. General fax problems Use the tables in this section to solve fax problems. Issue Cause Solution The document stops feeding in -one and HP LaserJet 3380 all-inone) The minimum page size for the automatic document feeder (ADF) is too loud or too soft. The maximum length of a...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 86
...click Hewlett-Packard, click HP LaserJet 3015, HP LaserJet 3030, or HP LaserJet 3380, and then click HP Toolbox. Load media. The fax that are received while the input tray is on multiple pages. If EconoMode is empty are printing only on . Check to fit on one . For information about ... that is too low. EconoMode is low, increase the resolution setting. See Changing the default resolution setting. 84 Chapter 5 Troubleshooting ENWW Any faxes that was sent was too light. See Changing autoreduction settings for reprinting.) As soon as possible, replace the...
...click Hewlett-Packard, click HP LaserJet 3015, HP LaserJet 3030, or HP LaserJet 3380, and then click HP Toolbox. Load media. The fax that are received while the input tray is on multiple pages. If EconoMode is empty are printing only on . Check to fit on one . For information about ... that is too low. EconoMode is low, increase the resolution setting. See Changing the default resolution setting. 84 Chapter 5 Troubleshooting ENWW Any faxes that was sent was too light. See Changing autoreduction settings for reprinting.) As soon as possible, replace the...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 88
...have an error condition, such as being out of each page You might be sending a fax from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all-in the fax log. Print the fax activity log (see Canceling a fax job. The originals might be sent,... or the fax is dialing, press CANCEL. For more information, see Changing the default glasssize setting. 86 Chapter 5 Troubleshooting ENWW The device ...
...have an error condition, such as being out of each page You might be sending a fax from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all-in the fax log. Print the fax activity log (see Canceling a fax job. The originals might be sent,... or the fax is dialing, press CANCEL. For more information, see Changing the default glasssize setting. 86 Chapter 5 Troubleshooting ENWW The device ...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
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... of the pieces of media in the tray or rotate the media 180 degrees in -one and HP LaserJet 3380 all-in the paper tray. 88 Chapter 5 Troubleshooting ENWW Make sure that the media meets HP specifications. Lift and hold the green lever, and rotate the pick mechanism until the part... curled or wrinkled pages because of the heat produced during the laser printing process. Make sure that the media meets HP specifications. See the HP LaserJet Printer Family Print Media Guide at the following website: http://www.hp.com/support/ ljpaperguide. Open the flatbed scanner lid and gently ...
... of the pieces of media in the tray or rotate the media 180 degrees in -one and HP LaserJet 3380 all-in the paper tray. 88 Chapter 5 Troubleshooting ENWW Make sure that the media meets HP specifications. Lift and hold the green lever, and rotate the pick mechanism until the part... curled or wrinkled pages because of the heat produced during the laser printing process. Make sure that the media meets HP specifications. See the HP LaserJet Printer Family Print Media Guide at the following website: http://www.hp.com/support/ ljpaperguide. Open the flatbed scanner lid and gently ...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 95
...size, minimum 80 answer mode, setting 41 answering machines about 15 connecting to HP LaserJet 3015 all-in-one connecting to HP LaserJet 3030 all-in-one connecting to HP LaserJet 3380 all-in-one troubleshooting 79 automatic answer mod 41 automatic answer mode 43 automatic document feeder (ADF) ...21 dedicated fax line additional devices, connecting 15 HP LaserJet 3015 all-in-one, connecting 11 HP LaserJet 3030 all-in-one, connecting 11 HP LaserJet 3380 all-in-one, connecting 12 rings-to-answer settings 43 splitters, troubleshooting 79 troubleshooting 78 default settings contrast 34 glass-size 36 ...
...size, minimum 80 answer mode, setting 41 answering machines about 15 connecting to HP LaserJet 3015 all-in-one connecting to HP LaserJet 3030 all-in-one connecting to HP LaserJet 3380 all-in-one troubleshooting 79 automatic answer mod 41 automatic answer mode 43 automatic document feeder (ADF) ...21 dedicated fax line additional devices, connecting 15 HP LaserJet 3015 all-in-one, connecting 11 HP LaserJet 3030 all-in-one, connecting 11 HP LaserJet 3380 all-in-one, connecting 12 rings-to-answer settings 43 splitters, troubleshooting 79 troubleshooting 78 default settings contrast 34 glass-size 36 ...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 96
...jack, dedicated line or splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 jack, telephone line additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 troubleshooting 78 jams, troubleshooting 87 L legal paper, ...with control panel 21, 52 lightness setting default contrast 34 troubleshooting 84 Line1/Line 2 splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 loading original documents 24 logs, printing activity 68 ...
...jack, dedicated line or splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 jack, telephone line additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 troubleshooting 78 jams, troubleshooting 87 L legal paper, ...with control panel 21, 52 lightness setting default contrast 34 troubleshooting 84 Line1/Line 2 splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 loading original documents 24 logs, printing activity 68 ...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
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...53 pauses 52 P paper autoreduction settings 44 jams, troubleshooting 87 parallel splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 pauses, inserting 52 PBX systems troubleshooting 78 PBX, defined 92 phone book about 48 ...splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 phones receiving faxes from 61 sending faxes from 55 phones, connecting extra about 15 HP LaserJet 3015 all-in-one 16, 18 HP LaserJet 3030 all-in-one 10 troubleshooting 78...
...53 pauses 52 P paper autoreduction settings 44 jams, troubleshooting 87 parallel splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 pauses, inserting 52 PBX systems troubleshooting 78 PBX, defined 92 phone book about 48 ...splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 phones receiving faxes from 61 sending faxes from 55 phones, connecting extra about 15 HP LaserJet 3015 all-in-one 16, 18 HP LaserJet 3030 all-in-one 10 troubleshooting 78...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
Page 98
... splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 96 Index troubleshooting 79 surge-protection devices 79 T T-splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 telephone line, connecting additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 troubleshooting 78 telephone...
... splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 96 Index troubleshooting 79 surge-protection devices 79 T T-splitters, connecting HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 79 telephone line, connecting additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 troubleshooting 78 telephone...
HP LaserJet 3380 All-in-One - User Guide
Page 7
...63 Scanning to a folder (Windows only 63 Canceling a scan job ...65 Scanning a photo or a book ...66 Scanning a photo ...66 Scanning a book ...66 Scanning by using hp LaserJet Scan software (Windows 68 Scanning to e-mail ...68 To scan to a file ...69 Scanning to another software program 69 Scanning to the Readiris OCR software... an ADF ...91 To install a replacement ADF 91 Replacing an ADF pickup roller assembly 93 Removing and replacing the device control panel cover 95 8 Troubleshooting Device does not turn on ...98 Is power reaching the device 98 Pages print but are totally blank 99 v
...63 Scanning to a folder (Windows only 63 Canceling a scan job ...65 Scanning a photo or a book ...66 Scanning a photo ...66 Scanning a book ...66 Scanning by using hp LaserJet Scan software (Windows 68 Scanning to e-mail ...68 To scan to a file ...69 Scanning to another software program 69 Scanning to the Readiris OCR software... an ADF ...91 To install a replacement ADF 91 Replacing an ADF pickup roller assembly 93 Removing and replacing the device control panel cover 95 8 Troubleshooting Device does not turn on ...98 Is power reaching the device 98 Pages print but are totally blank 99 v
HP LaserJet 3380 All-in-One - User Guide
Page 22
...configure the device settings for print, fax, copy, and scan. ● View troubleshooting and "How do not need Internet access to open the URL, you can bookmark it so that you must have one of the following browsers: ● Microsoft Internet Explorer 5.5 or later ● ...click the Status Client icon that you can return to HP LaserJet, and then select hp Toolbox. You do I" information. ● View online documentation. ● View alerts about a particular event or condition on the device. The HP toolbox opens in one of the following operating systems: ● Windows 98, ...
...configure the device settings for print, fax, copy, and scan. ● View troubleshooting and "How do not need Internet access to open the URL, you can bookmark it so that you must have one of the following browsers: ● Microsoft Internet Explorer 5.5 or later ● ...click the Status Client icon that you can return to HP LaserJet, and then select hp Toolbox. You do I" information. ● View online documentation. ● View alerts about a particular event or condition on the device. The HP toolbox opens in one of the following operating systems: ● Windows 98, ...
HP LaserJet 3380 All-in-One - User Guide
Page 122
See Device media specifications for information about contacting HP. The manufacturing processes can cause some Macintosh ...is bad. Dropouts Note ● A single sheet of media might be defective. Try installing a new HP print cartridge. See HP LaserJet print cartridges for more information. ● Check Type is: on different media. See the support flyer...; The print cartridge might be defective. If these steps do not correct the problem, contact an HP-authorized dealer or service representative. Vertical lines ● Make sure that the priority input tray is set...
See Device media specifications for information about contacting HP. The manufacturing processes can cause some Macintosh ...is bad. Dropouts Note ● A single sheet of media might be defective. Try installing a new HP print cartridge. See HP LaserJet print cartridges for more information. ● Check Type is: on different media. See the support flyer...; The print cartridge might be defective. If these steps do not correct the problem, contact an HP-authorized dealer or service representative. Vertical lines ● Make sure that the priority input tray is set...
HP LaserJet 3380 All-in-One - User Guide
Page 189
...HP Director, scanning with 71 HP LaserJet 3380 all-in-one features 2 package contents 2 HP LaserJet Fax 6 HP LaserJet Printer Family Print Media Guide 25 HP LaserJet Scan software, scanning with 68 HP limited warranty statement 155 HP repair services 168 HP SupportPack 169 HP toolbox 6 humidity specifications 135 I IC CS-03 requirements 145 image quality, troubleshooting... sizes and weights 7 printing 34 specifications for 26 language for device control panel display changing 14 laser safety statement 147 length, device 135 letterhead, printing 36 life expectancy for print cartridges 160 light ...
...HP Director, scanning with 71 HP LaserJet 3380 all-in-one features 2 package contents 2 HP LaserJet Fax 6 HP LaserJet Printer Family Print Media Guide 25 HP LaserJet Scan software, scanning with 68 HP limited warranty statement 155 HP repair services 168 HP SupportPack 169 HP toolbox 6 humidity specifications 135 I IC CS-03 requirements 145 image quality, troubleshooting... sizes and weights 7 printing 34 specifications for 26 language for device control panel display changing 14 laser safety statement 147 length, device 135 letterhead, printing 36 life expectancy for print cartridges 160 light ...
HP LaserJet 3380 All-in-One - User Guide
Page 191
...print cartridges 160 recycling program 152 reduced size 126 reducing copies 53 regulatory information 141 repackaging guidelines 168 repair services 168 repeating defects, troubleshooting 112 replacement parts, ordering 159 replacing ADF pickup roller assembly 93 device control panel cover 95 pickup roller 86 resolution faxing 138 ...scanner capacities and ratings 138 scanning black and white 76 book 58, 66 canceling 65 color 75 error messages 130 grayscale 76 HP Director 71 LaserJet Scan 68 loading originals 60 margins 138 methods 62 OCR, using 74 page-by-page 72 photos 57, 66 quality, improving...
...print cartridges 160 recycling program 152 reduced size 126 reducing copies 53 regulatory information 141 repackaging guidelines 168 repair services 168 repeating defects, troubleshooting 112 replacement parts, ordering 159 replacing ADF pickup roller assembly 93 device control panel cover 95 pickup roller 86 resolution faxing 138 ...scanner capacities and ratings 138 scanning black and white 76 book 58, 66 canceling 65 color 75 error messages 130 grayscale 76 HP Director 71 LaserJet Scan 68 loading originals 60 margins 138 methods 62 OCR, using 74 page-by-page 72 photos 57, 66 quality, improving...
Service Manual
Page 113
... workstation is the "printer." Ground the print engine chassis before attempting to electrostatic discharge (ESD). See Troubleshooting tools. ● Remove all -in-one is not followed, severe injury can damage screws or screw-threads on the product. Occasionally, notes and... the flat-flexible cables (FFCs) during removal. Do not overtighten. For service purposes, the upper part of the HP LaserJet 3380 all media from the laser/ scanner assembly. Reinstallation is simplified by referring to align it with magnetic tip ● Small flat-blade screwdriver ...
... workstation is the "printer." Ground the print engine chassis before attempting to electrostatic discharge (ESD). See Troubleshooting tools. ● Remove all -in-one is not followed, severe injury can damage screws or screw-threads on the product. Occasionally, notes and... the flat-flexible cables (FFCs) during removal. Do not overtighten. For service purposes, the upper part of the HP LaserJet 3380 all media from the laser/ scanner assembly. Reinstallation is simplified by referring to align it with magnetic tip ● Small flat-blade screwdriver ...
Service Manual
Page 196
...on each edge reduce the size of the page around the edges are using. 180 Chapter 6 Troubleshooting ENWW The computer cable is too moist or too rough). The media does not meet HP's specifications (for Make sure that the parallel cable or USB cable between the product and the ...computer is set incorrectly. Cause Solution The product is not plugged in the HP LaserJet Printer Family Print Media Guide. The tape was not removed from within the program that the product is plugged into this printable area, slightly...
...on each edge reduce the size of the page around the edges are using. 180 Chapter 6 Troubleshooting ENWW The computer cable is too moist or too rough). The media does not meet HP's specifications (for Make sure that the parallel cable or USB cable between the product and the ...computer is set incorrectly. Cause Solution The product is not plugged in the HP LaserJet Printer Family Print Media Guide. The tape was not removed from within the program that the product is plugged into this printable area, slightly...
Service Manual
Page 200
... is not working correctly. Plug the product directly into an ac outlet. See Heatingelement check. Replace the print cartridge. 184 Chapter 6 Troubleshooting ENWW Perform the heating element check. The toner is dirty. The fuser temperature varies according to be replaced. If the error persists, ...the heating element. Cause Solution The inside of the printer is loose, and it is too moist or too rough). detailed in the HP LaserJet Printer Family Print Media Guide. The driver is :, select the correct media type from the drop-down list. 2. Select the correct ...
... is not working correctly. Plug the product directly into an ac outlet. See Heatingelement check. Replace the print cartridge. 184 Chapter 6 Troubleshooting ENWW Perform the heating element check. The toner is dirty. The fuser temperature varies according to be replaced. If the error persists, ...the heating element. Cause Solution The inside of the printer is loose, and it is too moist or too rough). detailed in the HP LaserJet Printer Family Print Media Guide. The driver is :, select the correct media type from the drop-down list. 2. Select the correct ...
Service Manual
Page 202
... or the paper-pickup unit. The type and quality of media does not meet HP's Make sure that the media guides are broken or missing. detailed in the HP LaserJet Printer Family Print Media Guide. 186 Chapter 6 Troubleshooting ENWW The priority input tray can hold up to 250 sheets of 75-g/m2 (...20-lb) bond-weight paper (less for heavier paper) or from 20 to ten sheets of 75-g/m2 (20-lb) bond-weight paper (one sheet of the...
... or the paper-pickup unit. The type and quality of media does not meet HP's Make sure that the media guides are broken or missing. detailed in the HP LaserJet Printer Family Print Media Guide. 186 Chapter 6 Troubleshooting ENWW The priority input tray can hold up to 250 sheets of 75-g/m2 (...20-lb) bond-weight paper (less for heavier paper) or from 20 to ten sheets of 75-g/m2 (20-lb) bond-weight paper (one sheet of the...
Service Manual
Page 204
...Troubleshooting ENWW The original was not removed from the print cartridge. detailed in , or the power switch Make sure that the media meets specifications example, it is too moist or too rough). Solving scanning (copying) image-quality problems Some image-quality problems can also be scanned facing up in the HP LaserJet... connected. wall outlet or power strip and that the cable between the product and the computer is not plugged in the HP LaserJet Printer Family Print Media Guide. Remove the print cartridge, remove the tape, and reinstall the print cartridge. (See Print cartridge...
...Troubleshooting ENWW The original was not removed from the print cartridge. detailed in , or the power switch Make sure that the media meets specifications example, it is too moist or too rough). Solving scanning (copying) image-quality problems Some image-quality problems can also be scanned facing up in the HP LaserJet... connected. wall outlet or power strip and that the cable between the product and the computer is not plugged in the HP LaserJet Printer Family Print Media Guide. Remove the print cartridge, remove the tape, and reinstall the print cartridge. (See Print cartridge...
Service Manual
Page 206
...to redistribute the toner. Check that the media meets specifications example, it is low. Vertical white stripes appear. detailed in the HP LaserJet Printer Family Print Media Guide. Clean the ADF glass. Adjust the contrast and resolution settings on colored paper. If the problem ...the HP Toolbox. Cause Solution The media does not meet HP's specifications (for more information. If copying with the ADF, the ADF glass is not set correctly. Cause The contrast is dirty. 1. Adjust the resolution, contrast, and brightness settings from HP Toolbox. 190 Chapter 6 Troubleshooting ...
...to redistribute the toner. Check that the media meets specifications example, it is low. Vertical white stripes appear. detailed in the HP LaserJet Printer Family Print Media Guide. Clean the ADF glass. Adjust the contrast and resolution settings on colored paper. If the problem ...the HP Toolbox. Cause Solution The media does not meet HP's specifications (for more information. If copying with the ADF, the ADF glass is not set correctly. Cause The contrast is dirty. 1. Adjust the resolution, contrast, and brightness settings from HP Toolbox. 190 Chapter 6 Troubleshooting ...