HP Printers - Supported Citrix Presentation Server environments
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... such products and services. in -One devices will be added to the test matrix. Planned future testing HP LaserJet/Business Inkjet/Designjet/Deskjet printers and Scanner/All-in-One devices testing is subject to change without notice. HP shall not be construed as constituting an...registered trademarks or trademarks of Microsoft Corporation. The only warranties for technical or editorial errors or omissions contained herein. Feedback To help us improve our documents, please provide feedback at www.hp.com/solutions/feedback. © 2006, 2007, 2008 Hewlett-Packard Development Company,...
... such products and services. in -One devices will be added to the test matrix. Planned future testing HP LaserJet/Business Inkjet/Designjet/Deskjet printers and Scanner/All-in-One devices testing is subject to change without notice. HP shall not be construed as constituting an...registered trademarks or trademarks of Microsoft Corporation. The only warranties for technical or editorial errors or omissions contained herein. Feedback To help us improve our documents, please provide feedback at www.hp.com/solutions/feedback. © 2006, 2007, 2008 Hewlett-Packard Development Company,...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
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... a 9), or a long-distance prefix. If the fax number that you are scanning from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all -in the group is not supported in -one -touch key, press that key. Press PHONE BOOK, press the group-dial entry that is not supported...-dial entry: 1. Load the document into the automatic document feeder (ADF) input tray or onto the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all redial attempts fail, the device updates the fax activity log with the error and proceeds to the group, and then press MENU/ENTER. 3.
... a 9), or a long-distance prefix. If the fax number that you are scanning from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all -in the group is not supported in -one -touch key, press that key. Press PHONE BOOK, press the group-dial entry that is not supported...-dial entry: 1. Load the document into the automatic document feeder (ADF) input tray or onto the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all redial attempts fail, the device updates the fax activity log with the error and proceeds to the group, and then press MENU/ENTER. 3.
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
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...in the software for Microsoft Windows 95 or Windows NT, but you can print the fax activity log by adding the error, and then it proceeds to the next number in -one of the following tasks: To continue dialing numbers, repeat steps 2 and 3. The fax activity log feature is busy... that number based on its redial setting. The device sends the fax to the next step. 5. Complete one only), select YES when Send from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all redial attempts fail, the device updates the fax activity log by using the control panel. Press FAX/...
...in the software for Microsoft Windows 95 or Windows NT, but you can print the fax activity log by adding the error, and then it proceeds to the next number in -one of the following tasks: To continue dialing numbers, repeat steps 2 and 3. The fax activity log feature is busy... that number based on its redial setting. The device sends the fax to the next step. 5. Complete one only), select YES when Send from the flatbed scanner (HP LaserJet 3030 all-in-one or HP LaserJet 3380 all redial attempts fail, the device updates the fax activity log by using the control panel. Press FAX/...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
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... check the Status column for the job appears in -one or HP LaserJet 3380 all-in the fax log. The originals might have data missing from the end of each page You might be sending a fax from the flatbed scanner (HP LaserJet 3030 all-in-one only) with the glass-fax size set up for ... available with the HP LaserJet 3015 allin-one). Make sure the setting is 50. To cancel a pending fax job, see Changing the default glasssize setting. 86 Chapter 5 Troubleshooting ENWW See Using manual dial. Faxes you send have an error condition, such as being out of these reasons, an entry ...
... check the Status column for the job appears in -one or HP LaserJet 3380 all-in the fax log. The originals might have data missing from the end of each page You might be sending a fax from the flatbed scanner (HP LaserJet 3030 all-in-one only) with the glass-fax size set up for ... available with the HP LaserJet 3015 allin-one). Make sure the setting is 50. To cancel a pending fax job, see Changing the default glasssize setting. 86 Chapter 5 Troubleshooting ENWW See Using manual dial. Faxes you send have an error condition, such as being out of these reasons, an entry ...
HP LaserJet 3015, 3030, and 3380 All-in-One - (English/French) Fax Guide
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...DSL, defined 91 E electronic faxes receiving 40 sending 32 electronic User Guide 89 error-correction setting 65 extension phones receiving faxes from 61 troubleshooting 81 F fax activity ...fax, defined 91 feeding problems, troubleshooting 80 fit-to-page setting 44 flatbed scanner default glass-size, setting 36 loading original documents 25 forwarding faxes 60 G glass... splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 jack, telephone line additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 ...
...DSL, defined 91 E electronic faxes receiving 40 sending 32 electronic User Guide 89 error-correction setting 65 extension phones receiving faxes from 61 troubleshooting 81 F fax activity ...fax, defined 91 feeding problems, troubleshooting 80 fit-to-page setting 44 flatbed scanner default glass-size, setting 36 loading original documents 25 forwarding faxes 60 G glass... splitter HP LaserJet 3015 all-in-one 11 HP LaserJet 3030 all-in-one 11 HP LaserJet 3380 all-in-one 12 troubleshooting 78, 79 jack, telephone line additional devices 15 HP LaserJet 3015 all-in-one 10 HP LaserJet 3030 all-in-one 10 ...
HP PCL/PJL reference - Printer Job Language Technical Reference Addendum
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... or FUSER TOO HOT 50.4 FUSER ERROR CYCLE POWER or BAD FUSER 51.1 ERROR PRESS SELECT KEY or BEAM DETECT MALFUNCTION 51.2 ERROR PRESS SELECT KEY or LASER MALFUNCTION 50014 50015 50016 50017 50018 50019 50020 50021 52.1 ERROR PRESS SELECT KEY or SCANNER STARTUP FAILURE 52.2 ERROR PRESS SELECT KEY or SCANNER ROTATION FAILURE 57.1 FAN FAILURE...
... or FUSER TOO HOT 50.4 FUSER ERROR CYCLE POWER or BAD FUSER 51.1 ERROR PRESS SELECT KEY or BEAM DETECT MALFUNCTION 51.2 ERROR PRESS SELECT KEY or LASER MALFUNCTION 50014 50015 50016 50017 50018 50019 50020 50021 52.1 ERROR PRESS SELECT KEY or SCANNER STARTUP FAILURE 52.2 ERROR PRESS SELECT KEY or SCANNER ROTATION FAILURE 57.1 FAN FAILURE...
HP PCL/PJL reference - Printer Job Language Technical Reference Manual
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... POWER or FUSER TOO HOT 50011 50.4 FUSER ERROR CYCLE POWER or BAD FUSER 50012 51.1 ERROR PRESS SELECT KEY or BEAM DETECT MALFUNCTION 50013 51.2 ERROR PRESS SELECT KEY or LASER MALFUNCTION 50014 52.1 ERROR PRESS SELECT KEY or SCANNER STARTUP FAILURE 50015 52.2 ERROR PRESS SELECT KEY or SCANNER ROTATION FAILURE D-24 PJL Status Codes EN...
... POWER or FUSER TOO HOT 50011 50.4 FUSER ERROR CYCLE POWER or BAD FUSER 50012 51.1 ERROR PRESS SELECT KEY or BEAM DETECT MALFUNCTION 50013 51.2 ERROR PRESS SELECT KEY or LASER MALFUNCTION 50014 52.1 ERROR PRESS SELECT KEY or SCANNER STARTUP FAILURE 50015 52.2 ERROR PRESS SELECT KEY or SCANNER ROTATION FAILURE D-24 PJL Status Codes EN...
HP LaserJet 3380 All-in-One - User Guide
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... Is the original longer than 381 mm (15 inches 128 Is the original too small 128 Are you using HP Director? (Macintosh only 128 Is the media size correct 128 The scan takes too long ...129 Is your ...error messages 130 The scanner did nothing ...131 Is the original loaded correctly 131 Scan quality is unacceptable 132 Preventing problems ...132 Blank pages ...132 Too light or dark ...133 Unwanted lines ...133 Black dots or streaks ...133 Unclear text ...133 Appendix A Specifications HP LaserJet 3380 all-in-one 137 HP LaserJet 3380 all-in-one specifications 137 HP LaserJet 3380 all-in-one...
... Is the original longer than 381 mm (15 inches 128 Is the original too small 128 Are you using HP Director? (Macintosh only 128 Is the media size correct 128 The scan takes too long ...129 Is your ...error messages 130 The scanner did nothing ...131 Is the original loaded correctly 131 Scan quality is unacceptable 132 Preventing problems ...132 Blank pages ...132 Too light or dark ...133 Unwanted lines ...133 Black dots or streaks ...133 Unclear text ...133 Appendix A Specifications HP LaserJet 3380 all-in-one 137 HP LaserJet 3380 all-in-one specifications 137 HP LaserJet 3380 all-in-one...
HP LaserJet 3380 All-in-One - User Guide
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... blank ● Pages did not print ● Pages printed, but a problem exists ● Onscreen error messages appear ● Paper-handling problems exist ● Printed page is different from what appears onscreen ...; Media jams occur in the printer ● Print quality is unacceptable ● Device control panel error messages appear ● No copy came out ● Copies are blank, or images are missing ... the image did not scan ● The scan takes too long ● Error messages appear ● The scanner did nothing ● Scan quality is unacceptable Many of the functions that are ...
... blank ● Pages did not print ● Pages printed, but a problem exists ● Onscreen error messages appear ● Paper-handling problems exist ● Printed page is different from what appears onscreen ...; Media jams occur in the printer ● Print quality is unacceptable ● Device control panel error messages appear ● No copy came out ● Copies are blank, or images are missing ... the image did not scan ● The scan takes too long ● Error messages appear ● The scanner did nothing ● Scan quality is unacceptable Many of the functions that are ...
HP LaserJet 3380 All-in-One - User Guide
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... is open or no print cartridge has been installed. If the error persists, contact HP customer service at the number provided on the device control panel display. Resolving common error messages The following messages appears on the device control panel display, and...panel: ● 50 Fuser Error ● 51 Laser Error ● 52 Scanner Error ● 57 Fan Error ● 79 Error ● CCD Scanner Error ● Scanner Bulb failure If one of print media. Critical error messages When a critical error occurs, the current copying or scanning job stops and one of media, check for five...
... is open or no print cartridge has been installed. If the error persists, contact HP customer service at the number provided on the device control panel display. Resolving common error messages The following messages appears on the device control panel display, and...panel: ● 50 Fuser Error ● 51 Laser Error ● 52 Scanner Error ● 57 Fan Error ● 79 Error ● CCD Scanner Error ● Scanner Bulb failure If one of print media. Critical error messages When a critical error occurs, the current copying or scanning job stops and one of media, check for five...
HP LaserJet 3380 All-in-One - User Guide
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... Cable (A/B) or IEEE 1284-B-compliant parallel cable to activate TWAIN source ● An error occurred while acquiring the image ● Scanner initialization failed ● Error communicating with scanner Make sure that came with your computer for more information about installing an additional parallel ...have another parallel interface card. In the software, check the TWAIN source by selecting Select Scanner from the File menu. 130 Chapter 8 Troubleshooting ENWW Error messages appear If one of an ECP parallel port is strongly recommended. To connect and use the device, you...
... Cable (A/B) or IEEE 1284-B-compliant parallel cable to activate TWAIN source ● An error occurred while acquiring the image ● Scanner initialization failed ● Error communicating with scanner Make sure that came with your computer for more information about installing an additional parallel ...have another parallel interface card. In the software, check the TWAIN source by selecting Select Scanner from the File menu. 130 Chapter 8 Troubleshooting ENWW Error messages appear If one of an ECP parallel port is strongly recommended. To connect and use the device, you...
HP LaserJet 3380 All-in-One - User Guide
Page 188
...-quality printing 23 drivers, printer, requirements for 20 dropouts, character 110 duplexing, manual 38 duty cycle ADF 138 device 137 scanner 138 E e-mail, scanning to 63 EconoMode 23 EconoMode (Save Toner) print-quality setting 22 electrical specifications device 136 EMC ... media sizes and weights 7 printing 31 specifications for 27 Environmental Product Stewardship Program 151 environmental specifications 135 equipment components 4 error messages computer screen 102, 130 device control panel 116 European Union regulatory information 146 Express Exchange repair service 168 extended warranty...
...-quality printing 23 drivers, printer, requirements for 20 dropouts, character 110 duplexing, manual 38 duty cycle ADF 138 device 137 scanner 138 E e-mail, scanning to 63 EconoMode 23 EconoMode (Save Toner) print-quality setting 22 electrical specifications device 136 EMC ... media sizes and weights 7 printing 31 specifications for 27 Environmental Product Stewardship Program 151 environmental specifications 135 equipment components 4 error messages computer screen 102, 130 device control panel 116 European Union regulatory information 146 Express Exchange repair service 168 extended warranty...
HP LaserJet 3380 All-in-One - User Guide
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... quality identifying and correcting defects 132 improving and preventing problems 132 troubleshooting 127 scanner no response 131 scanner capacities and ratings 138 scanning black and white 76 book 58, 66 canceling 65 color 75 error messages 130 grayscale 76 HP Director 71 LaserJet Scan 68 loading originals 60 margins 138 methods 62 OCR, using 74...
... quality identifying and correcting defects 132 improving and preventing problems 132 troubleshooting 127 scanner no response 131 scanner capacities and ratings 138 scanning black and white 76 book 58, 66 canceling 65 color 75 error messages 130 grayscale 76 HP Director 71 LaserJet Scan 68 loading originals 60 margins 138 methods 62 OCR, using 74...
HP LaserJet 3380 All-in-One - User Guide
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... characters, misformed 113 copy output 119 copying 119 creases 114 curled media 103 curling paper 114 device separation pad 103 dropouts 110 error messages 102 faded print 109 feeding problems 100 graphics 104, 105, 127 gray backgrounds 111 light print 109 lines 110, 133 ...Korean EMI 148 laser safety 147 regulations 142 telephone consumer protection act 144 warranty 155 stopping. See canceling storage environment, specifications 135 storing print cartridges 160 streaks 126 supplies ordering 158 support, customer. media 7, 25 memory 138 printer capacities and ratings 137 scanner capacities and ...
... characters, misformed 113 copy output 119 copying 119 creases 114 curled media 103 curling paper 114 device separation pad 103 dropouts 110 error messages 102 faded print 109 feeding problems 100 graphics 104, 105, 127 gray backgrounds 111 light print 109 lines 110, 133 ...Korean EMI 148 laser safety 147 regulations 142 telephone consumer protection act 144 warranty 155 stopping. See canceling storage environment, specifications 135 storing print cartridges 160 streaks 126 supplies ordering 158 support, customer. media 7, 25 memory 138 printer capacities and ratings 137 scanner capacities and ...
Service Manual
Page 8
...pan 152 Paper-feed assembly ...155 6 Troubleshooting Basic troubleshooting ...161 Control-panel messages ...166 Alert and warning messages 166 Critical error messages 174 Event-log codes...177 Solving image-quality problems 179 Checking the print cartridge 179 Solving print image-quality problems 179 ...Jams occur in the printer 195 Solving print paper-feed problems 197 Jams occur in the automatic document feeder (ADF 199 Solving scanner (copier) paper-feed problems 202 Solving problems with digital subscriber line (DSL) connections 204 Connecting additional devices 205 Dedicated fax...
...pan 152 Paper-feed assembly ...155 6 Troubleshooting Basic troubleshooting ...161 Control-panel messages ...166 Alert and warning messages 166 Critical error messages 174 Event-log codes...177 Solving image-quality problems 179 Checking the print cartridge 179 Solving print image-quality problems 179 ...Jams occur in the printer 195 Solving print paper-feed problems 197 Jams occur in the automatic document feeder (ADF 199 Solving scanner (copier) paper-feed problems 202 Solving problems with digital subscriber line (DSL) connections 204 Connecting additional devices 205 Dedicated fax...
Service Manual
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... 9 HP LaserJet 3380 all-in-one fax specifications 10 HP LaserJet 3380 all-in-one battery 10 Control-panel menu structure 30 Supported media types 34 Common media problems 36 Life expectancies of parts that wear 48 Basic sequence of operation (printer 69 Basic sequence of operation (scanner 71 Product startup messages 74 Alert and warning messages 166 Critical error...
... 9 HP LaserJet 3380 all-in-one fax specifications 10 HP LaserJet 3380 all-in-one battery 10 Control-panel menu structure 30 Supported media types 34 Common media problems 36 Life expectancies of parts that wear 48 Basic sequence of operation (printer 69 Basic sequence of operation (scanner 71 Product startup messages 74 Alert and warning messages 166 Critical error...
Service Manual
Page 87
... start of the WAIT period until the message Scanner Bulb warming up the scanner bulb. The scanner performs several back-and-forth movements during this period will timeout (end) if the scanner bulb does not warm up within 2 minutes, and an error message appears on until the scanner bulb is under the bezel at the document...
... start of the WAIT period until the message Scanner Bulb warming up the scanner bulb. The scanner performs several back-and-forth movements during this period will timeout (end) if the scanner bulb does not warm up within 2 minutes, and an error message appears on until the scanner bulb is under the bezel at the document...
Service Manual
Page 94
The form sensor detects the top and bottom edges of the scanner assembly. A jam can be detected under the ADF scanner glass, an internal firmware error has probably occurred. The message Doc feeder jam. The message Doc feeder jam. appears on the control-panel display. ● Other...the right side of the document. One other sensor detects an open flag Separation pad Cleanout Form sensor Paper present sensor Pre-pick roller Picks top sheet INPUT TRAY PAGE EJECTS FULLY OUTPUT AREA Prescan rollers Postscan rollers ADF glass Document scanner path The paper-present sensor determines...
The form sensor detects the top and bottom edges of the scanner assembly. A jam can be detected under the ADF scanner glass, an internal firmware error has probably occurred. The message Doc feeder jam. The message Doc feeder jam. appears on the control-panel display. ● Other...the right side of the document. One other sensor detects an open flag Separation pad Cleanout Form sensor Paper present sensor Pre-pick roller Picks top sheet INPUT TRAY PAGE EJECTS FULLY OUTPUT AREA Prescan rollers Postscan rollers ADF glass Document scanner path The paper-present sensor determines...
Service Manual
Page 175
...chapter provides information about the following topics. Basic troubleshooting ...161 Control-panel messages ...166 Alert and warning messages 166 Critical error messages 174 Event-log codes...177 Solving image-quality problems 179 Checking the print cartridge 179 Solving print image-quality problems 179... occur in the printer 195 Solving print paper-feed problems 197 Jams occur in the automatic document feeder (ADF 199 Solving scanner (copier) paper-feed problems 202 Solving problems with digital subscriber line (DSL) connections 204 Connecting additional devices 205 Dedicated fax...
...chapter provides information about the following topics. Basic troubleshooting ...161 Control-panel messages ...166 Alert and warning messages 166 Critical error messages 174 Event-log codes...177 Solving image-quality problems 179 Checking the print cartridge 179 Solving print image-quality problems 179... occur in the printer 195 Solving print paper-feed problems 197 Jams occur in the automatic document feeder (ADF 199 Solving scanner (copier) paper-feed problems 202 Solving problems with digital subscriber line (DSL) connections 204 Connecting additional devices 205 Dedicated fax...
Service Manual
Page 191
CCD Scanner Error None The scanner assembly experienced an internal error. If the error persists, replace the scanner assembly. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the laser/scanner. ADF door is open None The ADF lid is open or a ...Try connecting the product to initialize. Check the fan cable connectors. If the sensor is malfunctioning. If the error persists, replace the laser scanner assembly. 57 Fan Error Turn off then on the power and wait for the product to initialize. Turn off the power by ...
CCD Scanner Error None The scanner assembly experienced an internal error. If the error persists, replace the scanner assembly. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the laser/scanner. ADF door is open None The ADF lid is open or a ...Try connecting the product to initialize. Check the fan cable connectors. If the sensor is malfunctioning. If the error persists, replace the laser scanner assembly. 57 Fan Error Turn off then on the power and wait for the product to initialize. Turn off the power by ...