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8512417 - Gateway Setup Guide - Page 2
... coding help after you complete the Windows setup. If you need help make setting up your computer, read the Starter Guide for tips on your computer. For detailed information about common issues, visit the Gateway Support Web site at www.support.gateway.com. For help while setting up your computer.
2 Plug the USB cable into a power supply. WARNING: To protect your model...
8512418 - Gateway Reference Guide - Page 6
Contents
Passwords 90 Power 90 Printer 91 Sound 92 Recovering your system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help 106 Tutoring...
8512418 - Gateway Reference Guide - Page 8
..., easy-to-read manual that are specific to your model of Gateway computer. For all other software • Controlling audio and video settings • Using the Internet • Protecting your files • Playing and recording media • Networking
To access your User Guide:
• Click (Start), All Programs, then click Gateway
Documentation.
2 The Support page also has links...
8512418 - Gateway Reference Guide - Page 82
Help
For more information about troubleshooting, click Start, then click Help and Support. First steps
If you have problems with your computer, try these safety guidelines:
Warning
Never open your computer case while your
computer and an AC power outlet and that the power outlet is supplying power.
• If you use a power strip or surge protector, make sure...
8512418 - Gateway Reference Guide - Page 95
...set up and connected to the computer.
Reboot your computer, and your online User Guide. For information about troubleshooting memory errors, click Start, then click Help and Support. Type the phrase memory error...be re-installed.
85
You get a "Download Error" message when Media Center tries to update the Program Guide
• You must also have at least Windows XP with Service Pack (SP...
8512418 - Gateway Reference Guide - Page 99
www.gateway.com
6 Click ... dialog box opens.
3 Click the Modems tab, click the modem you get an error such as port already open or the modem has failed to respond, the modem did...Modem Options. Type the phrase modem troubleshooting in the Search Help box, then press ENTER.
If information about modem troubleshooting, click Start, then click Help and Support. If no modem information is available...
8512418 - Gateway Reference Guide - Page 100
... network troubleshooting, click Start, then click Help and Support.
Passwords
Your computer does not accept your company network Every network is unique. CHAPTER 6: Troubleshooting
Mouse
The...setting up a network in your home, see "Connecting to control precisely, cleaning the mouse will likely improve its accuracy.
• Clean the mouse by wiping the bottom with your online User Guide...
8512418 - Gateway Reference Guide - Page 102
... instructions on installing the printer driver.
Most printers have been printed before sending
additional files to the printer.
• If you print large files or many files at one time, you need to work offline. You see a "Printer is out of paper" error message After adding paper, make sure that the printer is not set...
8512418 - Gateway Reference Guide - Page 103
... the phrase sound troubleshooter in the technical support pages at www.gateway.com. Caution
To prepare your system under most computer problems by following the information in "Troubleshooting" on page 30.
• If you should create a set of the computer's software (also called recovering or restoring your system
You can solve most conditions. For instructions, see "Adjusting...
8512418 - Gateway Reference Guide - Page 104
... software and device
drivers using recovery discs, see "Recovering pre-installed software and drivers using recovery discs" on your system, you need to follow that software's installation instructions. To recover software and drivers that were pre-installed at the factory. You can perform a partial recovery by using Gateway Recovery Center.
94 CHAPTER 6: Troubleshooting
• If only...
8512418 - Gateway Reference Guide - Page 105
... recovery. (Your computer must have the opportunity.
Because these discs do ? The What would you have a recordable disc drive to need to recover your pre-installed software and drivers using a set . www.gateway.com
Preparing for recovering pre-installed software and drivers:
1 Click (Start), All Programs, Gateway Recovery
Center, then click...
8512418 - Gateway Reference Guide - Page 114
....
For instructions, see "Recovering pre-installed software and drivers using the Windows Vista operating system DVD. For instructions, see "To create discs for recovering pre-installed software and drivers:" on ...computer. CHAPTER 6: Troubleshooting
9 Click Yes, then click Next. To completely re-install Windows:
1 If you can find your personal files,
and create a set of valid boot devices...
8512418 - Gateway Reference Guide - Page 135
www.gateway.com
Standby/Resume 7 troubleshooting 90 turning off computer 17 turning on computer 16
power button 7
power supply 15
printer installing 32 setting default 91 troubleshooting 91 USB port 7, 9
programs closing unresponsive 18 opening 23 recovery discs 94, 97 re-installing 93, 94
PS/2 port keyboard 8 mouse 9
R
RAM See memory
rebooting computer 18
recordable drive 7
recording audio files...
8512158 - Gateway Computer User Guide - Page 58
...the network.
52 Follow the instructions included with your router or access...desktop computer • Turn off all of the devices, then power them back on • Refer to your router's or access point's troubleshooting information • Contact your Internet service provider
Adding a printer to install the printer drivers... network.
Choose Diagnose and Repair on each of the window...
8512158 - Gateway Computer User Guide - Page 79
Use the additional desktop space to install the driver from the disc supplied by the manufacturer or download the driver from the manufacturer's Web site.
5 After the driver is installed, click (Start), Control Panel, Appearance and
Personalization, Personalization, then click Display Settings.
You may not represent the screens on your computer.
Windows recognizes the new hardware...
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