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......237 Cleaning and Transporting Your Product 238 Cleaning Your Product ...238 Transporting Your Product ...238 Solving Problems ...241 Checking for Software Updates...241 Product Status Messages ...242 Running a Product Check ...243 Resetting Control Panel Defaults ...245... Solving Setup Problems ...246 Noise After Ink Installation ...246 Software Installation Problems ...246 Control Panel Setup Problems ...247 Solving Network Problems ...247 Product Cannot Connect to a Wireless Router or Access Point 248 Network ...
......237 Cleaning and Transporting Your Product 238 Cleaning Your Product ...238 Transporting Your Product ...238 Solving Problems ...241 Checking for Software Updates...241 Product Status Messages ...242 Running a Product Check ...243 Resetting Control Panel Defaults ...245... Solving Setup Problems ...246 Noise After Ink Installation ...246 Software Installation Problems ...246 Control Panel Setup Problems ...247 Solving Network Problems ...247 Product Cannot Connect to a Wireless Router or Access Point 248 Network ...
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... Border Appears on Borderless Prints 263 Incorrect Characters Print...263 Incorrect Image Size or Position 264 Slanted Printout ...264 Solving Print Quality Problems ...265 White or Dark Lines in Printout ...265 Blurry or Smeared Printout ...266 Faint Printout or Printout Has Gaps 267 Grainy... Printout...268 Incorrect Colors ...269 Solving Scanning Problems ...269 Scanning Software Does Not Operate Correctly 270 Cannot Start Epson Scan ...270 Solving Scanned Image Quality Problems 271 Image Consists of a Few Dots Only 272 Line of Dots Appears in All...
... Border Appears on Borderless Prints 263 Incorrect Characters Print...263 Incorrect Image Size or Position 264 Slanted Printout ...264 Solving Print Quality Problems ...265 White or Dark Lines in Printout ...265 Blurry or Smeared Printout ...266 Faint Printout or Printout Has Gaps 267 Grainy... Printout...268 Incorrect Colors ...269 Solving Scanning Problems ...269 Scanning Software Does Not Operate Correctly 270 Cannot Start Epson Scan ...270 Solving Scanned Image Quality Problems 271 Image Consists of a Few Dots Only 272 Line of Dots Appears in All...
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... Colors Do Not Match Original Colors 274 Scan Area is Not Adjustable in Thumbnail Preview 275 Scanned Image Edges are Cropped 275 Solving Memory Card Problems...275 Memory Card Does Not Fit Into a Slot 275 Cannot View or Print Photos from a Memory Card 276 Cannot Transfer Photos To or From a Memory...
... Colors Do Not Match Original Colors 274 Scan Area is Not Adjustable in Thumbnail Preview 275 Scanned Image Edges are Cropped 275 Solving Memory Card Problems...275 Memory Card Does Not Fit Into a Slot 275 Cannot View or Print Photos from a Memory Card 276 Cannot Transfer Photos To or From a Memory...
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Follow the instructions on a network. 40 Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet to help you may have using your product on the LCD screen to complete WPS setup. Select Push Button Setup (WPS). 4. If the network connection is successful, a Wi-Fi antenna icon with blue connection bars is displayed in the upper-left corner of any problems you determine the causes of the LCD screen. 3.
Follow the instructions on a network. 40 Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet to help you may have using your product on the LCD screen to complete WPS setup. Select Push Button Setup (WPS). 4. If the network connection is successful, a Wi-Fi antenna icon with blue connection bars is displayed in the upper-left corner of any problems you determine the causes of the LCD screen. 3.
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... cable from a computer or other device connected to the same network as your product that is listed on the network status sheet to diagnose any problems you have already connected your product to your computer using a web browser. Locate the IP Address for your product. 1. You see the available Web Config...
... cable from a computer or other device connected to the same network as your product that is listed on the network status sheet to diagnose any problems you have already connected your product to your computer using a web browser. Locate the IP Address for your product. 1. You see the available Web Config...
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You see this screen: 3. Scroll down and select Disable Wi-Fi. 4. Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you change your network connection type or need to disable Wi-Fi. Select Wi-Fi Setup. Parent topic: Changing or Updating Network Connections 44 Press the home button, if necessary. 2. Select Yes to solve a problem with your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Note: Before disabling Wi-Fi features, make a note of your network connection.
You see this screen: 3. Scroll down and select Disable Wi-Fi. 4. Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you change your network connection type or need to disable Wi-Fi. Select Wi-Fi Setup. Parent topic: Changing or Updating Network Connections 44 Press the home button, if necessary. 2. Select Yes to solve a problem with your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Note: Before disabling Wi-Fi features, make a note of your network connection.
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... the print head nozzles. Adjusting Print Quality If your print quality declines, you don't clean them unnecessarily. If running these utilities does not solve the problem, you may not be able to check for clogged nozzles before you clean them so you may need to replace the ink cartridges. Print Head...
... the print head nozzles. Adjusting Print Quality If your print quality declines, you don't clean them unnecessarily. If running these utilities does not solve the problem, you may not be able to check for clogged nozzles before you clean them so you may need to replace the ink cartridges. Print Head...
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... Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to problems you may have using your printer software automatically checks for updates. You can also manually update the software by...the printer settings window • On the Start screen (Windows 8) or in the EPSON program group under your product software. With Windows, your product. downloads or Canadian downloads). Solving Problems Check these sections for solutions to your product name (other Windows versions) Parent topic:...
... Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to problems you may have using your printer software automatically checks for updates. You can also manually update the software by...the printer settings window • On the Start screen (Windows 8) or in the EPSON program group under your product software. With Windows, your product. downloads or Canadian downloads). Solving Problems Check these sections for solutions to your product name (other Windows versions) Parent topic:...
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... the screen. Make sure the computer is connected to remove the jammed paper from the indicated area. Contact Epson for your documentation. Contact Epson Support. You can often diagnose problems with originals placed on again. Paper out No paper is at The ink pad is loaded. There is ...device is nearing the end of their service life and the message will be displayed until the ink pad is a problem with your scanning software is no paper jam, contact Epson for support. meets the specifications for support. (To resume printing, press the start button.) A printer's ink ...
... the screen. Make sure the computer is connected to remove the jammed paper from the indicated area. Contact Epson for your documentation. Contact Epson Support. You can often diagnose problems with originals placed on again. Paper out No paper is at The ink pad is loaded. There is ...device is nearing the end of their service life and the message will be displayed until the ink pad is a problem with your scanning software is no paper jam, contact Epson for support. meets the specifications for support. (To resume printing, press the start button.) A printer's ink ...
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... you when these parts need help, contact Epson for support. Recovery mode Condition/solution There is a problem with the network connection to Get Help Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Auto Duplexer Related tasks Placing Originals... product or replacement of IP address and subnet mask is invalid. If you determine if your documentation. The Epson Status Monitor, your product. 2. Parent topic: Solving Problems Related references Where to your product using a USB cable and try downloading the Firmware Update from...
... you when these parts need help, contact Epson for support. Recovery mode Condition/solution There is a problem with the network connection to Get Help Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Auto Duplexer Related tasks Placing Originals... product or replacement of IP address and subnet mask is invalid. If you determine if your documentation. The Epson Status Monitor, your product. 2. Parent topic: Solving Problems Related references Where to your product using a USB cable and try downloading the Firmware Update from...
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Do one of the following, depending on the results of the product check: • If the page prints and the nozzle check pattern is complete, the product is printed. 8. Select Maintenance. 6. The nozzle check pattern is operating properly. Any operation problem you may have could be caused by your computer, cable, software, or selected 244 Select Setup. 5. Press the start button. Select Nozzle Check. 7. 4.
Do one of the following, depending on the results of the product check: • If the page prints and the nozzle check pattern is complete, the product is printed. 8. Select Maintenance. 6. The nozzle check pattern is operating properly. Any operation problem you may have could be caused by your computer, cable, software, or selected 244 Select Setup. 5. Press the start button. Select Nozzle Check. 7. 4.
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...Head Cleaning Print Head Alignment Related references Where to Get Help Resetting Control Panel Defaults If you have a problem. Press the home button, if necessary. 2. If they do not work, contact Epson. Select Setup. 3. Scroll down and select Restore Default Settings. 245 Check the other solutions in this book... nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem with settings on the product control panel, you can choose which settings to their factory defaults. settings. You can reset them to reset or...
...Head Cleaning Print Head Alignment Related references Where to Get Help Resetting Control Panel Defaults If you have a problem. Press the home button, if necessary. 2. If they do not work, contact Epson. Select Setup. 3. Scroll down and select Restore Default Settings. 245 Check the other solutions in this book... nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem with settings on the product control panel, you can choose which settings to their factory defaults. settings. You can reset them to reset or...
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If you still have problems installing software, disconnect the cable and carefully follow the instructions on and check to see a confirmation screen. 5. Select one of these solutions: • Make sure your product is still in progress, contact Epson for help. Wait until priming finishes before you... or making noise, and the charging process has not finished after installing ink, check the following: • The first time you have problems while installing your product software, try these options: • Wi-Fi/Network Settings: Resets all network settings. • All except Wi...
If you still have problems installing software, disconnect the cable and carefully follow the instructions on and check to see a confirmation screen. 5. Select one of these solutions: • Make sure your product is still in progress, contact Epson for help. Wait until priming finishes before you... or making noise, and the charging process has not finished after installing ink, check the following: • The first time you have problems while installing your product software, try these options: • Wi-Fi/Network Settings: Resets all network settings. • All except Wi...
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... Print Over a Network 247 Contact your network data and settings. Parent topic: Solving Setup Problems Related tasks Adjusting Control Panel Position Changing LCD Screen Language Solving Network Problems Check these solutions if you have software installation privileges. Note: Breakdown or repair of this... To adjust the position of network data and settings. Parent topic: Solving Setup Problems Related concepts When to a Wireless Router or Access Point Network Software Cannot Find Product on a network. Epson is shown in the printer properties. • If you see any other programs...
... Print Over a Network 247 Contact your network data and settings. Parent topic: Solving Setup Problems Related tasks Adjusting Control Panel Position Changing LCD Screen Language Solving Network Problems Check these solutions if you have software installation privileges. Note: Breakdown or repair of this... To adjust the position of network data and settings. Parent topic: Solving Setup Problems Related concepts When to a Wireless Router or Access Point Network Software Cannot Find Product on a network. Epson is shown in the printer properties. • If you see any other programs...
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... Direct connection that your computer or another device. • You may have trouble accessing a low-priority Internet connection. Cannot Scan Over a Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these... metric setting to your computer is operating correctly by connecting to it from your product's MAC address, print a network status sheet. Parent topic: Solving Network Problems 248
... Direct connection that your computer or another device. • You may have trouble accessing a low-priority Internet connection. Cannot Scan Over a Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or access point, try these... metric setting to your computer is operating correctly by connecting to it from your product's MAC address, print a network status sheet. Parent topic: Solving Network Problems 248
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...network. Your product cannot display non- Reset your product's network settings to your product software was installed correctly. Parent topic: Solving Network Problems Related concepts When to the new router. Note: If you are connecting the product wirelessly via EpsonNet Setup and you do not see the...product control panel. • Check if your router, so note the next step before initializing it. 4. Download your product software from the Epson website, or install it back on again. • If you have replaced your router, reinstall your product software to connect to Uninstall Your...
...network. Your product cannot display non- Reset your product's network settings to your product software was installed correctly. Parent topic: Solving Network Problems Related concepts When to the new router. Note: If you are connecting the product wirelessly via EpsonNet Setup and you do not see the...product control panel. • Check if your router, so note the next step before initializing it. 4. Download your product software from the Epson website, or install it back on again. • If you have replaced your router, reinstall your product software to connect to Uninstall Your...
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... software as a filing cabinet. • Check your wired LAN router or access point to see if the LED for your network. Parent topic: Solving Network Problems Related concepts When to your product from another computer on the network. • If you are connecting the product via EpsonNet Setup and the Wi...
... software as a filing cabinet. • Check your wired LAN router or access point to see if the LED for your network. Parent topic: Solving Network Problems Related concepts When to your product from another computer on the network. • If you are connecting the product via EpsonNet Setup and the Wi...
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..., such as the Timeout Setting in addition to the Start screen and select EPSON Scan Settings. Parent topic: Solving Network Problems Solving Copying Problems Check these solutions: • If you can download and install Epson Scan scanning software. Note: With Mac OS X 10.6, 10.7, or 10...-virus software on , and try these solutions if you have problems copying with Image Capture, you are scanning a large original at a lower resolution. • If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few seconds, and restart it back on your...
..., such as the Timeout Setting in addition to the Start screen and select EPSON Scan Settings. Parent topic: Solving Network Problems Solving Copying Problems Check these solutions: • If you can download and install Epson Scan scanning software. Note: With Mac OS X 10.6, 10.7, or 10...-virus software on , and try these solutions if you have problems copying with Image Capture, you are scanning a large original at a lower resolution. • If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few seconds, and restart it back on your...
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... Print Head Cleaning Product Makes Noise When It Sits for printing, remove it from the rear feed slot or cassette. Parent topic: Solving Copying Problems Solving Paper Problems Check these solutions: • Run a nozzle check to separate the sheets, and reload it , then adjust the edge guides. Make sure the paper stack...
... Print Head Cleaning Product Makes Noise When It Sits for printing, remove it from the rear feed slot or cassette. Parent topic: Solving Copying Problems Solving Paper Problems Check these solutions: • Run a nozzle check to separate the sheets, and reload it , then adjust the edge guides. Make sure the paper stack...
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...high-quality paper that is not curled, creased, old, too thin, or too thick. • Load paper in the Auto Duplexer Paper Jam Problems Inside the Product If you print on the LCD screen to clear the jam. 1. Lift the scanner unit and remove any jammed paper from ... you see a message that paper has jammed inside . 253 Parent topic: Solving Paper Problems Related references Paper Loading Capacity Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette Paper Jam Problems in the cassette printable side down. • Follow any special loading instructions that came ...
...high-quality paper that is not curled, creased, old, too thin, or too thick. • Load paper in the Auto Duplexer Paper Jam Problems Inside the Product If you print on the LCD screen to clear the jam. 1. Lift the scanner unit and remove any jammed paper from ... you see a message that paper has jammed inside . 253 Parent topic: Solving Paper Problems Related references Paper Loading Capacity Paper Jam Problems Inside the Product Paper Jam Problems in the Paper Cassette Paper Jam Problems in the cassette printable side down. • Follow any special loading instructions that came ...