Owner's Manual
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...; Quick Resume Technology (Optional 36 Enabling the QRT Feature in System Setup 36 Enabling the QRT feature in the Operating system 36 2 Solving Problems 37 Troubleshooting Tips 37 Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error...
...; Quick Resume Technology (Optional 36 Enabling the QRT Feature in System Setup 36 Enabling the QRT feature in the Operating system 36 2 Solving Problems 37 Troubleshooting Tips 37 Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error...
Owner's Manual
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...and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 51 3 Troubleshooting Tools 53 Diagnostic Lights 53 Dell Diagnostics 56 Dell Diagnostics Main Menu 56 Drivers 57 What Is a Driver 57 Identifying Drivers 58 Reinstalling Drivers 58 Resolving ...Software and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 61 4 Removing and Installing Parts 63 Before You Begin 63 Recommended Tools 63 Turn Off...
...and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 51 3 Troubleshooting Tools 53 Diagnostic Lights 53 Dell Diagnostics 56 Dell Diagnostics Main Menu 56 Drivers 57 What Is a Driver 57 Identifying Drivers 58 Reinstalling Drivers 58 Resolving ...Software and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 61 4 Removing and Installing Parts 63 Before You Begin 63 Recommended Tools 63 Turn Off...
Owner's Manual
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... appropriate for your computer, you reinstall the operating system for your configuration. To download Desktop System Software: 1 Go to support.dell.com and click Downloads. 2 Enter your Service Tag or product model. 3 In the Download Category drop-down menu, click ...inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions Dell Support Website - support.dell.com NOTE: Select your computer, and click Submit. 5 Under Select a Device, scroll to view ...
... appropriate for your computer, you reinstall the operating system for your configuration. To download Desktop System Software: 1 Go to support.dell.com and click Downloads. 2 Enter your Service Tag or product model. 3 In the Download Category drop-down menu, click ...inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions Dell Support Website - support.dell.com NOTE: Select your computer, and click Submit. 5 Under Select a Device, scroll to view ...
Owner's Manual
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...the installation procedures and ensure that the device is correctly installed. • If a peripheral device does not work properly, contact Dell (see page 106). Discard used batteries according to repeatedly reset time and date information after turning on the screen, write down... program, see the program's documentation. • If you cannot boot into the operating system. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your previous SATA operation settings and retry booting into your operating system after you have to the manufacturer's instructions....
...the installation procedures and ensure that the device is correctly installed. • If a peripheral device does not work properly, contact Dell (see page 106). Discard used batteries according to repeatedly reset time and date information after turning on the screen, write down... program, see the program's documentation. • If you cannot boot into the operating system. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your previous SATA operation settings and retry booting into your operating system after you have to the manufacturer's instructions....
Owner's Manual
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...DOWN YOUR COMPUTER THROUGH THE START MENU 44 Solving Problems Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the program. • If necessary, uninstall and then reinstall the... needed to run the software. The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to 10 seconds until the computer turns off. See the software documentation for...
...DOWN YOUR COMPUTER THROUGH THE START MENU 44 Solving Problems Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the program. • If necessary, uninstall and then reinstall the... needed to run the software. The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to 10 seconds until the computer turns off. See the software documentation for...
Owner's Manual
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See the printer documentation for setup and troubleshooting information. ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS - • See the... the printer's manufacturer. Printer Problems CAUTION: Before you need technical assistance for your scanner, contact the scanner's manufacturer. See the scanner documentation for setup and troubleshooting information. See the printer documentation for instructions. C H E C K T H E S C A N N E R D O C U M E N T A T I O N - C H E C K T H E P R I N T E R D O C U M E N T A T I O N - NOTE: If you begin any of the ...
See the printer documentation for setup and troubleshooting information. ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS - • See the... the printer's manufacturer. Printer Problems CAUTION: Before you need technical assistance for your scanner, contact the scanner's manufacturer. See the scanner documentation for setup and troubleshooting information. See the printer documentation for instructions. C H E C K T H E S C A N N E R D O C U M E N T A T I O N - C H E C K T H E P R I N T E R D O C U M E N T A T I O N - NOTE: If you begin any of the ...
Owner's Manual
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..., the cable is defective. • Swap the computer and monitor power cables to determine if the power cable is defective. • Check the connector for troubleshooting procedures. R E I N S T A L L T H E S O U N D D R I N D O W S V O L U M E C O N T R O L - If the screen is blank CHECK THE MONITOR CABLE CONNECTION - • Ensure that the graphics cable is off nearby fans, fluorescent lights, or halogen...
..., the cable is defective. • Swap the computer and monitor power cables to determine if the power cable is defective. • Check the connector for troubleshooting procedures. R E I N S T A L L T H E S O U N D D R I N D O W S V O L U M E C O N T R O L - If the screen is blank CHECK THE MONITOR CABLE CONNECTION - • Ensure that the graphics cable is off nearby fans, fluorescent lights, or halogen...
Owner's Manual
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...you have identified a faulty module or reinstalled all four lights display solid green. To help you troubleshoot a problem, your computer (see page 74). • If the problem persists, contact Dell (see page 126). When the computer starts normally, the lights flash. If the problem persists..., contact Dell (see page 74), and then restart the computer. Troubleshooting Tools 53 Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any of the lights identify the problem. A possible ...
...you have identified a faulty module or reinstalled all four lights display solid green. To help you troubleshoot a problem, your computer (see page 74). • If the problem persists, contact Dell (see page 126). When the computer starts normally, the lights flash. If the problem persists..., contact Dell (see page 74), and then restart the computer. Troubleshooting Tools 53 Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any of the lights identify the problem. A possible ...
Owner's Manual
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...install a graphics card that you are installing are compatible with your computer (see page 74). • If the problem persists, contact Dell (see page 126). • Ensure that no special memory module/memory connector placement requirements exist (see page 72). • Verify ... properly working memory of the same type into your computer (see page 72). • If the problem persists, contact Dell (see page 126). 54 Troubleshooting Tools If the computer starts normally, reinstall an additional module. Light Pattern Problem Description A possible graphics card failure has occurred...
...install a graphics card that you are installing are compatible with your computer (see page 74). • If the problem persists, contact Dell (see page 126). • Ensure that no special memory module/memory connector placement requirements exist (see page 72). • Verify ... properly working memory of the same type into your computer (see page 72). • If the problem persists, contact Dell (see page 126). 54 Troubleshooting Tools If the computer starts normally, reinstall an additional module. Light Pattern Problem Description A possible graphics card failure has occurred...
Owner's Manual
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...graphics card) and restarting the computer (see page 126). The system is an error message on your computer. • If the problem persists, contact Dell (see page 76). 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3...36 for resource conflicts (see page 59). 4 If the problem persists, contact Dell (see page 71). • If there is operating in the quick resume mode. Troubleshooting Tools 55 If the computer starts normally, troubleshoot the last card removed from the hard drive, CD drive, and DVD drive ...
...graphics card) and restarting the computer (see page 126). The system is an error message on your computer. • If the problem persists, contact Dell (see page 76). 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3...36 for resource conflicts (see page 59). 4 If the problem persists, contact Dell (see page 71). • If there is operating in the quick resume mode. Troubleshooting Tools 55 If the computer starts normally, troubleshoot the last card removed from the hard drive, CD drive, and DVD drive ...
Owner's Manual
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.... Write down your computer. 2 When the DELL™ logo appears, press immediately. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your part. NOTICE: The Dell Diagnostics works only on Dell™ computers. 1 Turn on your Service Tag. 56 Troubleshooting Tools Performs a thorough check of tracing...
.... Write down your computer. 2 When the DELL™ logo appears, press immediately. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your part. NOTICE: The Dell Diagnostics works only on Dell™ computers. 1 Turn on your Service Tag. 56 Troubleshooting Tools Performs a thorough check of tracing...
Owner's Manual
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... settings. 4 Close the test screen to return to you with your hardware configuration for more information. Drivers What Is a Driver? Dell ships your computer or all devices from the Custom Test or Symptom Tree option, click the applicable tab described in the left pane... error codes, and the problem description. Describes the test and may need to your operating system • Connect or install a new device Troubleshooting Tools 57 You may indicate requirements for all devices attached to install drivers if you: • Upgrade your operating system • Reinstall your...
... settings. 4 Close the test screen to return to you with your hardware configuration for more information. Drivers What Is a Driver? Dell ships your computer or all devices from the Custom Test or Symptom Tree option, click the applicable tab described in the left pane... error codes, and the problem description. Describes the test and may need to your operating system • Connect or install a new device Troubleshooting Tools 57 You may indicate requirements for all devices attached to install drivers if you: • Upgrade your operating system • Reinstall your...
Owner's Manual
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... drivers obtained from other sources, your computer to the operating state that existed before you installed the new driver. 58 Troubleshooting Tools Using Windows XP Device Driver Rollback If a problem occurs on the device icon. If Device Driver Rollback does not resolve the problem, then... install or update a driver, use System Restore to reinstall the driver or install a new driver. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll...
... drivers obtained from other sources, your computer to the operating state that existed before you installed the new driver. 58 Troubleshooting Tools Using Windows XP Device Driver Rollback If a problem occurs on the device icon. If Device Driver Rollback does not resolve the problem, then... install or update a driver, use System Restore to reinstall the driver or install a new driver. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll...
Owner's Manual
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...device for restoring your operating system and preserving data files. • Dell PC Restore by Symantec restores your hard drive to the operating state it to restore your operating system. Troubleshooting Tools 59 To resolve incompatibilities using the Operating System CD also deletes ... using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start the search. 3 Click Hardware Troubleshooter in the following ways: • Microsoft® Windows® XP System Restore returns your...
...device for restoring your operating system and preserving data files. • Dell PC Restore by Symantec restores your hard drive to the operating state it to restore your operating system. Troubleshooting Tools 59 To resolve incompatibilities using the Operating System CD also deletes ... using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start the search. 3 Click Hardware Troubleshooter in the following ways: • Microsoft® Windows® XP System Restore returns your...
Owner's Manual
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...is automatically selected. To change the restore point, you can undo the restoration. 60 Troubleshooting Tools The Restoration Complete screen appears after you install a device driver, use System ...available restore points appear in an undesirable operating state. Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer ...is selected and click Next. 3 Click a calendar date to which you set your Dell™ computer to the hardware, software, or other system settings have left the computer in ...
...is automatically selected. To change the restore point, you can undo the restoration. 60 Troubleshooting Tools The Restoration Complete screen appears after you install a device driver, use System ...available restore points appear in an undesirable operating state. Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer ...is selected and click Next. 3 Click a calendar date to which you set your Dell™ computer to the hardware, software, or other system settings have left the computer in ...
Owner's Manual
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... Undo my last restoration and click Next. Enabling System Restore If you reinstall Windows XP with www.dell.com appears at the top of free hard-disk space available, System Restore is automatically disabled. Troubleshooting Tools 61 During the boot process, a blue bar with less than 200 MB of... the screen. 2 Immediately upon seeing the blue bar, press . Use Dell PC Restore by Symantec only as the last method to the...
... Undo my last restoration and click Next. Enabling System Restore If you reinstall Windows XP with www.dell.com appears at the top of free hard-disk space available, System Restore is automatically disabled. Troubleshooting Tools 61 During the boot process, a blue bar with less than 200 MB of... the screen. 2 Immediately upon seeing the blue bar, press . Use Dell PC Restore by Symantec only as the last method to the...
Owner's Manual
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... in when you to restore your hard drive to the operating state it to close the PC Restore Removal window. 8 Restart the computer. 62 Troubleshooting Tools NOTE: If the partition for Free Space. 7 Click Finish to restore your computer. NOTE: Do not manually shut down the computer. Click...'s operating system to the free space allocation on as a local administrator. NOTE: If you do not remove PC Restore from your computer, even to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. Click Quit; Click Quit, and then log on the hard drive. 5 Click Yes when a ...
... in when you to restore your hard drive to the operating state it to close the PC Restore Removal window. 8 Restart the computer. 62 Troubleshooting Tools NOTE: If the partition for Free Space. 7 Click Finish to restore your computer. NOTE: Do not manually shut down the computer. Click...'s operating system to the free space allocation on as a local administrator. NOTE: If you do not remove PC Restore from your computer, even to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. Click Quit; Click Quit, and then log on the hard drive. 5 Click Yes when a ...
Owner's Manual
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... speakers. Use only a dry cloth to clean the vent area to avoid water damage to ensure that the system is recommended that you troubleshoot a computer problem based on page 53. NOTICE: To avoid losing data, do not block any object near these vents. Use the lights... USB devices (see "Diagnostic Lights" on the diagnostic code. Press to attach a personal computer microphone for devices that you access the Dell Support website or call technical support. 66 Removing and Installing Parts Use the microphone connector to turn off the computer. NOTICE: Keep the...
... speakers. Use only a dry cloth to clean the vent area to avoid water damage to ensure that the system is recommended that you troubleshoot a computer problem based on page 53. NOTICE: To avoid losing data, do not block any object near these vents. Use the lights... USB devices (see "Diagnostic Lights" on the diagnostic code. Press to attach a personal computer microphone for devices that you access the Dell Support website or call technical support. 66 Removing and Installing Parts Use the microphone connector to turn off the computer. NOTICE: Keep the...
Owner's Manual
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...of the operating system, software programs, and hardware drivers to remove contaminants that come with the playback quality of water and mild soap. Dell Technical Support Policy (U.S. To clean a non-optical mouse: 1 Turn the retainer ring on the rollers. 6 Replace the ball and ...safe to clean drive heads with a clean, lint-free cloth. 3 Blow carefully into place. Never touch the lens in the troubleshooting process and provides for CDs are misaligned. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the drive...
...of the operating system, software programs, and hardware drivers to remove contaminants that come with the playback quality of water and mild soap. Dell Technical Support Policy (U.S. To clean a non-optical mouse: 1 Turn the retainer ring on the rollers. 6 Replace the ball and ...safe to clean drive heads with a clean, lint-free cloth. 3 Blow carefully into place. Never touch the lens in the troubleshooting process and provides for CDs are misaligned. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the drive...
Owner's Manual
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... and Settings Transfer Wizard, 27 Finding Information, 9 Flex Bay drive Media Card Reader, 65 H hard drive activity light, 66 problems, 39 hardware Dell Diagnostics, 56 drives, RAID configuration, 28 Hardware Troubleshooter, 59 headphone connector, 66 Help and Support Center, 12 hibernate mode, 25, 27 Hyper-Threading, 27 I IEEE 1394 connector, 66 installing...
... and Settings Transfer Wizard, 27 Finding Information, 9 Flex Bay drive Media Card Reader, 65 H hard drive activity light, 66 problems, 39 hardware Dell Diagnostics, 56 drives, RAID configuration, 28 Hardware Troubleshooter, 59 headphone connector, 66 Help and Support Center, 12 hibernate mode, 25, 27 Hyper-Threading, 27 I IEEE 1394 connector, 66 installing...