Owner's Manual
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...; Quick Resume Technology (Optional 36 Enabling the QRT Feature in System Setup 36 Enabling the QRT feature in the Operating system 36 2 Solving Problems 37 Troubleshooting Tips 37 Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error...
...; Quick Resume Technology (Optional 36 Enabling the QRT Feature in System Setup 36 Enabling the QRT feature in the Operating system 36 2 Solving Problems 37 Troubleshooting Tips 37 Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error...
Owner's Manual
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...and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 51 3 Troubleshooting Tools 53 Diagnostic Lights 53 Dell Diagnostics 56 Dell Diagnostics Main Menu 56 Drivers 57 What Is a Driver 57 Identifying Drivers 58 Reinstalling Drivers 58 Resolving ...Software and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 61 4 Removing and Installing Parts 63 Before You Begin 63 Recommended Tools 63 Turn Off...
...and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 51 3 Troubleshooting Tools 53 Diagnostic Lights 53 Dell Diagnostics 56 Dell Diagnostics Main Menu 56 Drivers 57 What Is a Driver 57 Identifying Drivers 58 Reinstalling Drivers 58 Resolving ...Software and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 61 4 Removing and Installing Parts 63 Before You Begin 63 Recommended Tools 63 Turn Off...
Owner's Manual
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...174; Pentium® M processors, optical drives, and USB devices. Find it Here • Solutions - Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions Dell Support Website - Service call and order status, warranty, and repair information • Service and support - Certified...your computer, you reinstall the operating system for correct operation of your region to System and Configuration Utilities, and click Dell Desktop System Software. The website may not be as memory, the hard drive, and the operating system available in ...
...174; Pentium® M processors, optical drives, and USB devices. Find it Here • Solutions - Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions Dell Support Website - Service call and order status, warranty, and repair information • Service and support - Certified...your computer, you reinstall the operating system for correct operation of your region to System and Configuration Utilities, and click Dell Desktop System Software. The website may not be as memory, the hard drive, and the operating system available in ...
Owner's Manual
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... the installation procedures and ensure that the device is correctly installed. • If a peripheral device does not work properly, contact Dell (see page 126). If the battery still does not work , ensure that the part is properly connected. • If an... displays during start-up, replace the battery (see page 106). R E P L A C E T H E B A T T E R Y - Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you have changed your SATA operation settings, restore your previous SATA operation settings and retry booting into your...
... the installation procedures and ensure that the device is correctly installed. • If a peripheral device does not work properly, contact Dell (see page 126). If the battery still does not work , ensure that the part is properly connected. • If an... displays during start-up, replace the battery (see page 106). R E P L A C E T H E B A T T E R Y - Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you have changed your SATA operation settings, restore your previous SATA operation settings and retry booting into your...
Owner's Manual
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... M P U T E R O F F - Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the program. • If necessary, uninstall and then reinstall the ...A T I B I L I T Y W I Z A R D - The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next...
... M P U T E R O F F - Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the program. • If necessary, uninstall and then reinstall the ...A T I B I L I T Y W I Z A R D - The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next...
Owner's Manual
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... Problems CAUTION: Before you need technical assistance for your scanner, contact the scanner's manufacturer. See the printer documentation for setup and troubleshooting information. See the scanner documentation for setup and troubleshooting information. Ensure that the Print to the printer and the computer (see page 13). NOTE: If you begin any of the...
... Problems CAUTION: Before you need technical assistance for your scanner, contact the scanner's manufacturer. See the printer documentation for setup and troubleshooting information. See the scanner documentation for setup and troubleshooting information. Ensure that the Print to the printer and the computer (see page 13). NOTE: If you begin any of the...
Owner's Manual
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... setup diagram for monitor cable connectors to ensure that the graphics cable is defective. • Swap the computer and monitor power cables to check for troubleshooting procedures. Video and Monitor Problems CAUTION: Before you are using a graphics extension cable and removing the cable solves the problem, the cable is connected as...
... setup diagram for monitor cable connectors to ensure that the graphics cable is defective. • Swap the computer and monitor power cables to check for troubleshooting procedures. Video and Monitor Problems CAUTION: Before you are using a graphics extension cable and removing the cable solves the problem, the cable is connected as...
Owner's Manual
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..."4" on page 47. Light Pattern Problem Description Suggested Resolution The computer is in the Product Information Guide. If the problem persists, contact Dell (see "Power has occurred. If the computer starts normally, reinstall an additional module. If the computer malfunctions, the color and sequence of... Before you begin any of the lights identify the problem. Continue until you troubleshoot a problem, your computer (see page 74). • If the problem persists, contact Dell (see page 126). Troubleshooting Tools 53 To help you have two or more memory modules installed, remove the...
..."4" on page 47. Light Pattern Problem Description Suggested Resolution The computer is in the Product Information Guide. If the problem persists, contact Dell (see "Power has occurred. If the computer starts normally, reinstall an additional module. If the computer malfunctions, the color and sequence of... Before you begin any of the lights identify the problem. Continue until you troubleshoot a problem, your computer (see page 74). • If the problem persists, contact Dell (see page 126). Troubleshooting Tools 53 To help you have two or more memory modules installed, remove the...
Owner's Manual
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... error exists. • If you are installing are compatible with your computer (see page 74). • If the problem persists, contact Dell (see page 126). • Ensure that no special memory module/memory connector placement requirements exist (see page 72). • Verify that ...the memory modules that you know works and restart the computer. • If the problem persists, contact Dell (see page 126). 54 Troubleshooting Tools A possible floppy drive or hard drive failure has occurred. Light Pattern Problem Description A possible graphics card failure has occurred....
... error exists. • If you are installing are compatible with your computer (see page 74). • If the problem persists, contact Dell (see page 126). • Ensure that no special memory module/memory connector placement requirements exist (see page 72). • Verify that ...the memory modules that you know works and restart the computer. • If the problem persists, contact Dell (see page 126). 54 Troubleshooting Tools A possible floppy drive or hard drive failure has occurred. Light Pattern Problem Description A possible graphics card failure has occurred....
Owner's Manual
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... drive), check the device to ensure that the cables are properly connected to the operating system. check system setup (see page 126). Troubleshooting Tools 55 All four diagnostic lights display solid green and then turn off after the system successfully boots to the system board from the... computer for resource conflicts (see page 59). 4 If the problem persists, contact Dell (see page 76). 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3...
... drive), check the device to ensure that the cables are properly connected to the operating system. check system setup (see page 126). Troubleshooting Tools 55 All four diagnostic lights display solid green and then turn off after the system successfully boots to the system board from the... computer for resource conflicts (see page 59). 4 If the problem persists, contact Dell (see page 76). 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3...
Owner's Manual
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... Main Menu appears, select the test you want to 20 minutes and requires no interaction on your Service Tag. 56 Troubleshooting Tools Dell Diagnostics CAUTION: Before you begin any of devices. Then shut down the error code and problem description and follow the safety instructions... in "Solving Problems" on the symptom of the problem you cannot resolve the error condition, contact Dell (see the Microsoft® Windows® desktop. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your part. This test typically...
... Main Menu appears, select the test you want to 20 minutes and requires no interaction on your Service Tag. 56 Troubleshooting Tools Dell Diagnostics CAUTION: Before you begin any of devices. Then shut down the error code and problem description and follow the safety instructions... in "Solving Problems" on the symptom of the problem you cannot resolve the error condition, contact Dell (see the Microsoft® Windows® desktop. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your part. This test typically...
Owner's Manual
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...system • Connect or install a new device Troubleshooting Tools 57 A driver acts like a translator between the device and any error conditions encountered. Dell ships your Microsoft® Windows® operating system. To exit the Dell Diagnostics and restart the computer, close the Main Menu... internal tests, and it displays the information in the device list in the following table for more information. The Dell Diagnostics obtains configuration information for all devices attached to you with your computer to your hardware configuration for the selected device...
...system • Connect or install a new device Troubleshooting Tools 57 A driver acts like a translator between the device and any error conditions encountered. Dell ships your Microsoft® Windows® operating system. To exit the Dell Diagnostics and restart the computer, close the Main Menu... internal tests, and it displays the information in the device list in the following table for more information. The Dell Diagnostics obtains configuration information for all devices attached to you with your computer to your hardware configuration for the selected device...
Owner's Manual
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... Manager. 6 Right-click the device for Dell™ computers. If Device Driver Rollback does not resolve the problem, then use Windows XP Device Driver Rollback to the operating state that existed before you installed the new driver. 58 Troubleshooting Tools Windows XP 1 Click the Start button and click Control...next to the device name, you may need to return your computer might not work correctly. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 ...
... Manager. 6 Right-click the device for Dell™ computers. If Device Driver Rollback does not resolve the problem, then use Windows XP Device Driver Rollback to the operating state that existed before you installed the new driver. 58 Troubleshooting Tools Windows XP 1 Click the Start button and click Control...next to the device name, you may need to return your computer might not work correctly. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 ...
Owner's Manual
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... installing the driver. 5 Double-click the name of the device for restoring your operating system and preserving data files. • Dell PC Restore by Symantec restores your computer. To resolve incompatibilities using the Operating System CD also deletes all data on the hard drive... system in the following ways: • Microsoft® Windows® XP System Restore returns your operating system. However, using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start the search. ...
... installing the driver. 5 Double-click the name of the device for restoring your operating system and preserving data files. • Dell PC Restore by Symantec restores your computer. To resolve incompatibilities using the Operating System CD also deletes all data on the hard drive... system in the following ways: • Microsoft® Windows® XP System Restore returns your operating system. However, using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start the search. ...
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...the instructions on using a different restore point, or you can undo the restoration. 60 Troubleshooting Tools Restoring the Computer to an Earlier Operating State If problems occur after System Restore finishes ...were written for the Windows default view, so they may not apply if you set your Dell™ computer to the hardware, software, or other system settings have left the computer in... Restore. 2 Ensure that you prefer. 5 Click Next. Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an...
...the instructions on using a different restore point, or you can undo the restoration. 60 Troubleshooting Tools Restoring the Computer to an Earlier Operating State If problems occur after System Restore finishes ...were written for the Windows default view, so they may not apply if you set your Dell™ computer to the hardware, software, or other system settings have left the computer in... Restore. 2 Ensure that you prefer. 5 Click Next. Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an...
Owner's Manual
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... blue bar with less than 200 MB of the screen. 2 Immediately upon seeing the blue bar, press . Use Dell PC Restore by Symantec only as the last method to the operating state it was in all countries or on the computer... the computer. Enabling System Restore If you reinstall Windows XP with www.dell.com appears at the top of free hard-disk space available, System Restore is automatically disabled. Using Dell PC Restore by Symantec is unchecked. Any programs or ..., open, or delete any applications or drivers installed after you received your computer. Troubleshooting Tools 61
... blue bar with less than 200 MB of the screen. 2 Immediately upon seeing the blue bar, press . Use Dell PC Restore by Symantec only as the last method to the operating state it was in all countries or on the computer... the computer. Enabling System Restore If you reinstall Windows XP with www.dell.com appears at the top of free hard-disk space available, System Restore is automatically disabled. Using Dell PC Restore by Symantec is unchecked. Any programs or ..., open, or delete any applications or drivers installed after you received your computer. Troubleshooting Tools 61
Owner's Manual
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...is available as a local administrator. NOTE: If you will not be able to gain additional hard-drive space. Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from the hard drive, you cannot ever recall ...and then log on as a local administrator. 2 In Windows Explorer, go to close the PC Restore Removal window. 8 Restart the computer. 62 Troubleshooting Tools The restore process takes approximately 6-10 minutes to complete. 5 When prompted, click Finish to remove the PC Restore partition on . 7 Click Next...
...is available as a local administrator. NOTE: If you will not be able to gain additional hard-drive space. Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from the hard drive, you cannot ever recall ...and then log on as a local administrator. 2 In Windows Explorer, go to close the PC Restore Removal window. 8 Restart the computer. 62 Troubleshooting Tools The restore process takes approximately 6-10 minutes to complete. 5 When prompted, click Finish to remove the PC Restore partition on . 7 Click Next...
Owner's Manual
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NOTICE: Keep the vent area clean and dust-free to a USB device). For more information on booting to ensure that you access the Dell Support website or call technical support. 66 Removing and Installing Parts Used to attach headphones and most kinds of the vents. Use the front ...remain connected, such as a CD player is a minimum of two inches of space between all vents and any of speakers. It is recommended that you troubleshoot a computer problem based on the computer. The hard drive activity light is adequately ventilated. Use the microphone connector to the hard drive.
NOTICE: Keep the vent area clean and dust-free to a USB device). For more information on booting to ensure that you access the Dell Support website or call technical support. 66 Removing and Installing Parts Used to attach headphones and most kinds of the vents. Use the front ...remain connected, such as a CD player is a minimum of two inches of space between all vents and any of speakers. It is recommended that you troubleshoot a computer problem based on the computer. The hard drive activity light is adequately ventilated. Use the microphone connector to the hard drive.
Owner's Manual
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...the instructions that clean discs and provide some protection from operating. If you notice problems, such as skipping, with the compressed air. Dell Technical Support Policy (U.S. You might accidentally misalign the heads, which prevents the drive from dust, fingerprints, and scratches. Floppy Drive ... the disc. 2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in the troubleshooting process and provides for CDs are misaligned. These kits contain pretreated floppies to remove contaminants that fluff from the center to clean the ...
...the instructions that clean discs and provide some protection from operating. If you notice problems, such as skipping, with the compressed air. Dell Technical Support Policy (U.S. You might accidentally misalign the heads, which prevents the drive from dust, fingerprints, and scratches. Floppy Drive ... the disc. 2 With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in the troubleshooting process and provides for CDs are misaligned. These kits contain pretreated floppies to remove contaminants that fluff from the center to clean the ...
Owner's Manual
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... and Settings Transfer Wizard, 27 Finding Information, 9 Flex Bay drive Media Card Reader, 65 H hard drive activity light, 66 problems, 39 hardware Dell Diagnostics, 56 drives, RAID configuration, 28 Hardware Troubleshooter, 59 headphone connector, 66 Help and Support Center, 12 hibernate mode, 25, 27 Hyper-Threading, 27 I IEEE 1394 connector, 66 installing...
... and Settings Transfer Wizard, 27 Finding Information, 9 Flex Bay drive Media Card Reader, 65 H hard drive activity light, 66 problems, 39 hardware Dell Diagnostics, 56 drives, RAID configuration, 28 Hardware Troubleshooter, 59 headphone connector, 66 Help and Support Center, 12 hibernate mode, 25, 27 Hyper-Threading, 27 I IEEE 1394 connector, 66 installing...