Owner's Manual
Page 2
...Information in this text: Dell, the DELL logo, Vostro, TravelLite, and Strike Zone are trademarks of Dell Inc. Reproduction in this document is a registered trademark owned by Dell under license; Trademarks used in any manner whatsoever without notice. © 2007 Dell Inc. Dell Inc. disclaims any ...proprietary interest in this document to either the entities claiming the marks and names or their products. If you how to avoid the problem. Microsoft, Windows, Outlook, and Windows Vista...
...Information in this text: Dell, the DELL logo, Vostro, TravelLite, and Strike Zone are trademarks of Dell Inc. Reproduction in this document is a registered trademark owned by Dell under license; Trademarks used in any manner whatsoever without notice. © 2007 Dell Inc. Dell Inc. disclaims any ...proprietary interest in this document to either the entities claiming the marks and names or their products. If you how to avoid the problem. Microsoft, Windows, Outlook, and Windows Vista...
Owner's Manual
Page 4
... and Office Network 53 Connecting to a Network Adapter 53 Network Setup Wizard 54 Connecting to the Internet 55 Setting Up Your Internet Connection 56 3 Solving Problems 59 Troubleshooting Tips 59 Battery...
... and Office Network 53 Connecting to a Network Adapter 53 Network Setup Wizard 54 Connecting to the Internet 55 Setting Up Your Internet Connection 56 3 Solving Problems 59 Troubleshooting Tips 59 Battery...
Owner's Manual
Page 5
Drive Problems 60 Optical drive problems 61 Hard drive problems 62 E-Mail, Modem, and Internet Problems 62 Error Messages 65 Keyboard Problems 66 Lockups and Software Problems 67 The computer does not start up 67 The computer stops responding 67 A program stops responding...operating system 68 A solid blue screen appears 68 Other software problems 69 Media Card Reader Problems 70 Memory Problems 71 Mouse Problems 72 Network Problems 73 Power Problems 74 Printer Problems 75 Scanner Problems 76 Sound and Speaker Problems 77 No sound from speakers 77 No sound from headphones 78...
Drive Problems 60 Optical drive problems 61 Hard drive problems 62 E-Mail, Modem, and Internet Problems 62 Error Messages 65 Keyboard Problems 66 Lockups and Software Problems 67 The computer does not start up 67 The computer stops responding 67 A program stops responding...operating system 68 A solid blue screen appears 68 Other software problems 69 Media Card Reader Problems 70 Memory Problems 71 Mouse Problems 72 Network Problems 73 Power Problems 74 Printer Problems 75 Scanner Problems 76 Sound and Speaker Problems 77 No sound from speakers 77 No sound from headphones 78...
Owner's Manual
Page 6
Video and Monitor Problems 79 If the screen is blank 79 If the screen is difficult to read 80 4 Troubleshooting Tools 81 Power Lights 81 Beep Codes 82 System Messages 84 Dell Diagnostics 86 When to Use the Dell Diagnostics 86 Starting the Dell Diagnostics From Your Hard Drive 86 Starting the Dell Diagnostics From the...
Video and Monitor Problems 79 If the screen is blank 79 If the screen is difficult to read 80 4 Troubleshooting Tools 81 Power Lights 81 Beep Codes 82 System Messages 84 Dell Diagnostics 86 When to Use the Dell Diagnostics 86 Starting the Dell Diagnostics From Your Hard Drive 86 Starting the Dell Diagnostics From the...
Owner's Manual
Page 14
What Are You Looking For? • How to use Windows Vista™ • How to work with programs and files • How to personalize my desktop Find it Here Windows Help and Support Center 1 To access Windows Help and Support: • In Windows XP, click Start and click Help and Support. • In Windows Vista™, click the Windows Vista Start button and click Help and Support. 2 Type a word or phrase that describes your problem, and then click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. 14 Finding Information
What Are You Looking For? • How to use Windows Vista™ • How to work with programs and files • How to personalize my desktop Find it Here Windows Help and Support Center 1 To access Windows Help and Support: • In Windows XP, click Start and click Help and Support. • In Windows Vista™, click the Windows Vista Start button and click Help and Support. 2 Type a word or phrase that describes your problem, and then click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. 14 Finding Information
Owner's Manual
Page 19
... the padlock. 5 card slots 6 padlock rings 7 security cable slot Access connectors for attaching a commercially available theft-deterrent device. Blocking the vents would cause serious thermal problems. Setting Up and Using Your Computer 19 CAUTION: Ensure that none of the computer. For more information, see the instructions included with a padlock to prevent...
... the padlock. 5 card slots 6 padlock rings 7 security cable slot Access connectors for attaching a commercially available theft-deterrent device. Blocking the vents would cause serious thermal problems. Setting Up and Using Your Computer 19 CAUTION: Ensure that none of the computer. For more information, see the instructions included with a padlock to prevent...
Owner's Manual
Page 28
... cannot write to make an exact copy of CD or DVD drives offered by country. This section applies only to computers that you experience recording problems, check for other purposes, such as creating music CDs from audio files stored on the Sonic support website at sonic.com. NOTE: The types ... not read DVD-RAM or DVD-R DL media. 28 Setting Up and Using Your Computer Dell Edition. For help, open Roxio Creator Plus, and then click the question mark icon in Dell™ computers can also use Roxio Creator Plus for available software patches on your computer or backing up important ...
... cannot write to make an exact copy of CD or DVD drives offered by country. This section applies only to computers that you experience recording problems, check for other purposes, such as creating music CDs from audio files stored on the Sonic support website at sonic.com. NOTE: The types ... not read DVD-RAM or DVD-R DL media. 28 Setting Up and Using Your Computer Dell Edition. For help, open Roxio Creator Plus, and then click the question mark icon in Dell™ computers can also use Roxio Creator Plus for available software patches on your computer or backing up important ...
Owner's Manual
Page 37
... or office computer to run your computer from the Power schemes drop-down menu displays the following schemes: • Always On (default) - To avoid this problem, always set the hard drive to time-out before the monitor does, your computer may appear to time-out before the hard drive. If you...
... or office computer to run your computer from the Power schemes drop-down menu displays the following schemes: • Always On (default) - To avoid this problem, always set the hard drive to time-out before the monitor does, your computer may appear to time-out before the hard drive. If you...
Owner's Manual
Page 56
... want to connect to the Internet?, and then click Next. 56 Setting Up and Using Your Computer If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on your desktop or if you get one. If you do not have an ISP and want to select one...
... want to connect to the Internet?, and then click Next. 56 Setting Up and Using Your Computer If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on your desktop or if you get one. If you do not have an ISP and want to select one...
Owner's Manual
Page 59
... an incorrect time or date displays during start-up, replace the battery (see "Contacting Dell" on page 187). Solving Problems 59 If you have to the manufacturer's instructions. Solving Problems CAUTION: Some of the parts described in this section, follow the safety instructions in a...in the Product Information Guide. This message may be replaceable by the manufacturer. Battery Problems CAUTION: There is correctly installed. • If a peripheral device does not work properly, contact Dell (see "Replacing the Battery" on the screen, write down the exact message. ...
... an incorrect time or date displays during start-up, replace the battery (see "Contacting Dell" on page 187). Solving Problems 59 If you have to the manufacturer's instructions. Solving Problems CAUTION: Some of the parts described in this section, follow the safety instructions in a...in the Product Information Guide. This message may be replaceable by the manufacturer. Battery Problems CAUTION: There is correctly installed. • If a peripheral device does not work properly, contact Dell (see "Replacing the Battery" on the screen, write down the exact message. ...
Owner's Manual
Page 60
... B L E S H O O T E R - See "Restoring Your Operating System" on page 182. See "Cleaning Your Computer" on page 93. See "Starting the Dell Diagnostics From Your Hard Drive" on page 174) TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to check for and remove viruses...original one is defective. • Insert bootable media and restart the computer. R U N T H E D E L L D I A G N O S T I S K - Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C L E A N T H E D R I V E O R D...
... B L E S H O O T E R - See "Restoring Your Operating System" on page 182. See "Cleaning Your Computer" on page 93. See "Starting the Dell Diagnostics From Your Hard Drive" on page 174) TEST THE DRIVE - • Insert another floppy disk, CD, or DVD to check for and remove viruses...original one is defective. • Insert bootable media and restart the computer. R U N T H E D E L L D I A G N O S T I S K - Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C L E A N T H E D R I V E O R D...
Owner's Manual
Page 61
... clicking any boxes that are checked. TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW D I S C - Try closing all DVD drives. Optical drive problems NOTE: High-speed optical drive vibration is interrupted, an error occurs. See "Power Management Options in Windows XP" on page 35 or search for the...of data when writing. ADJUST THE WINDOWS VOLUME CONTROL - • Click the speaker icon in all programs before you write to a CD/DVD-RW drive C L O S E O T H E R P R O G R A M S - C H E C K T H E S P E A K E R S A N D S U B W O O F E R - Problems writing to the CD/DVD-RW.
... clicking any boxes that are checked. TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW D I S C - Try closing all DVD drives. Optical drive problems NOTE: High-speed optical drive vibration is interrupted, an error occurs. See "Power Management Options in Windows XP" on page 35 or search for the...of data when writing. ADJUST THE WINDOWS VOLUME CONTROL - • Click the speaker icon in all programs before you write to a CD/DVD-RW drive C L O S E O T H E R P R O G R A M S - C H E C K T H E S P E A K E R S A N D S U B W O O F E R - Problems writing to the CD/DVD-RW.
Owner's Manual
Page 62
... Tools→ Options→ Security. 2 Click Do not allow attachments to remove the checkmark. 62 Solving Problems If you begin any of bad sectors and click Start. E-Mail, Modem, and Internet Problems CAUTION: Before you are an administrator on the screen. The User Account Control window may appear. NOTE: You...C:. 3 Click Properties→ Tools→ Check Now. 4 Click Scan for and attempt recovery of the procedures in the Product Information Guide. Hard drive problems RUN CHECK DISK - The modem does not operate while it is connected to an analog telephone jack only.
... Tools→ Options→ Security. 2 Click Do not allow attachments to remove the checkmark. 62 Solving Problems If you begin any of bad sectors and click Start. E-Mail, Modem, and Internet Problems CAUTION: Before you are an administrator on the screen. The User Account Control window may appear. NOTE: You...C:. 3 Click Properties→ Tools→ Check Now. 4 Click Scan for and attempt recovery of the procedures in the Product Information Guide. Hard drive problems RUN CHECK DISK - The modem does not operate while it is connected to an analog telephone jack only.
Owner's Manual
Page 63
...ft) or more in length, try a shorter one. Listen for a dial tone. • If you are not available on certain computers. Solving Problems 63 RUN THE MODEM DIAGNOSTICS TOOL - Windows Vista 1 Click Start → All Programs→ Modem Diagnostic Tool. 2 Follow the instructions on the ...screen to identify and resolve modem problems. Modem diagnostics are using a line that you feel a click when you insert the telephone line connector into the modem. • Disconnect ...
...ft) or more in length, try a shorter one. Listen for a dial tone. • If you are not available on certain computers. Solving Problems 63 RUN THE MODEM DIAGNOSTICS TOOL - Windows Vista 1 Click Start → All Programs→ Modem Diagnostic Tool. 2 Follow the instructions on the ...screen to identify and resolve modem problems. Modem diagnostics are using a line that you feel a click when you insert the telephone line connector into the modem. • Disconnect ...
Owner's Manual
Page 64
... → Control Panel→ Hardware and Sound→ Phone and Modem Options→ Modems. 2 Click the COM port for your Internet service provider. 64 Solving Problems VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS -
... → Control Panel→ Hardware and Sound→ Phone and Modem Options→ Modems. 2 Click the COM port for your Internet service provider. 64 Solving Problems VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS -
Owner's Manual
Page 65
... Uninstall. 4 See the program documentation for installation instructions. The program that you want to open the program that was running when the message appeared. Solving Problems 65 D L L F I A - Insert a bootable floppy disk or CD. Remove the floppy disk from the drive and restart your computer to use first. Close all windows and...
... Uninstall. 4 See the program documentation for installation instructions. The program that you want to open the program that was running when the message appeared. Solving Problems 65 D L L F I A - Insert a bootable floppy disk or CD. Remove the floppy disk from the drive and restart your computer to use first. Close all windows and...
Owner's Manual
Page 66
...and then restart the computer. • Check the cable connector for bent or broken pins and for damaged or frayed cables. Contact Dell (see "Turning Off Your Computer" on page 102), reconnect the keyboard cable as shown on page 187). Connect a properly working ... the keyboard directly to the computer, and try using the keyboard. See "System Setup" on page 93. 66 Solving Problems O P E R A T I N G S YS T E M N O T F O U N D - Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. ...
...and then restart the computer. • Check the cable connector for bent or broken pins and for damaged or frayed cables. Contact Dell (see "Turning Off Your Computer" on page 102), reconnect the keyboard cable as shown on page 187). Connect a properly working ... the keyboard directly to the computer, and try using the keyboard. See "System Setup" on page 93. 66 Solving Problems O P E R A T I N G S YS T E M N O T F O U N D - Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. ...
Owner's Manual
Page 67
...are unable to get a response by pressing a key on a floppy disk or CD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N - TU R N T H E C O M P U T E R O F F - Solving Problems 67 Then restart your mouse, press and hold the power button for at least 8 to perform an operating system shutdown. If necessary, uninstall and then... section, follow the safety instructions in its documentation or on your keyboard or moving your computer. Lockups and Software Problems CAUTION: Before you are unable to 10 seconds until the computer turns off. The computer does not start up ...
...are unable to get a response by pressing a key on a floppy disk or CD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N - TU R N T H E C O M P U T E R O F F - Solving Problems 67 Then restart your mouse, press and hold the power button for at least 8 to perform an operating system shutdown. If necessary, uninstall and then... section, follow the safety instructions in its documentation or on your keyboard or moving your computer. Lockups and Software Problems CAUTION: Before you are unable to 10 seconds until the computer turns off. The computer does not start up ...
Owner's Manual
Page 68
If you are unable to get a response by pressing a key on your keyboard or moving your computer. 68 Solving Problems Windows Vista The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 Click Start→ ...
If you are unable to get a response by pressing a key on your keyboard or moving your computer. 68 Solving Problems Windows Vista The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 Click Start→ ...
Owner's Manual
Page 69
...; Ensure that your computer. • Ensure that the program is compatible with the program. • If necessary, uninstall and then reinstall the program. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that... THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Solving Problems 69
...; Ensure that your computer. • Ensure that the program is compatible with the program. • If necessary, uninstall and then reinstall the program. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that... THE HARD DRIVE, FLOPPY DISKS, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Solving Problems 69