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...or death. Trademarks used in this document is a registered trademark owned by Dell under license. Dell Inc. Microsoft, Windows, and Windows Vista are registered trademarks and Core is strictly forbidden. Intel, Celeron, and Pentium are either the entities ...claiming the marks and names or their products. Model PP31L March 2008 P/N NU140 Rev. NOTICE: A NOTICE indicates either potential damage to avoid the problem...
...or death. Trademarks used in this document is a registered trademark owned by Dell under license. Dell Inc. Microsoft, Windows, and Windows Vista are registered trademarks and Core is strictly forbidden. Intel, Celeron, and Pentium are either the entities ...claiming the marks and names or their products. Model PP31L March 2008 P/N NU140 Rev. NOTICE: A NOTICE indicates either potential damage to avoid the problem...
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Contents Finding Information 7 1 About Your Computer 9 Front and Right View 9 Back and Left View 15 Bottom View 19 Removing and Replacing the Battery 20 Removing and Replacing the Base Cover 21 2 Specifications 25 3 Troubleshooting 35 Dell Technical Update Service 35 Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics 35 Dell Support Center 39 Drive Problems 40 Hard drive problems 40 Error Messages 41 Contents 3
Contents Finding Information 7 1 About Your Computer 9 Front and Right View 9 Back and Left View 15 Bottom View 19 Removing and Replacing the Battery 20 Removing and Replacing the Base Cover 21 2 Specifications 25 3 Troubleshooting 35 Dell Technical Update Service 35 Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics 35 Dell Support Center 39 Drive Problems 40 Hard drive problems 40 Error Messages 41 Contents 3
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...an earlier Microsoft® Windows® operating system . . . . . 47 A solid blue screen appears 47 Memory Problems 47 Power Problems 48 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 49 Restoring Your Operating System 49 Using Windows Vista System Restore 50 4 Getting Help... and Customer Service . . . . . 54 DellConnect 54 Online Services 54 AutoTech Service 55 Automated Order-Status Service 55 Problems With Your Order 55 Product Information 55 Returning Items for Warranty Repair or Credit . . . . . 56 Before You Call 56 Contacting...
...an earlier Microsoft® Windows® operating system . . . . . 47 A solid blue screen appears 47 Memory Problems 47 Power Problems 48 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 49 Restoring Your Operating System 49 Using Windows Vista System Restore 50 4 Getting Help... and Customer Service . . . . . 54 DellConnect 54 Online Services 54 AutoTech Service 55 Automated Order-Status Service 55 Problems With Your Order 55 Product Information 55 Returning Items for Warranty Repair or Credit . . . . . 56 Before You Call 56 Contacting...
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...to remove and replace parts • How to troubleshoot and solve problems Finding Information 7 How to direct your computer's battery bay. Microsoft Windows License Label You can be found at Dell Support Website support.dell.com Contents • Use the Service Tag to identify your ...find this at the bottom of your computer next to your computer. Drivers and Utilities Media Setup Diagram Service Manual Available at support.dell.com. NOTE: Additional information may ship with Microsoft operating system. • A diagnostic program for your computer • Drivers for...
...to remove and replace parts • How to troubleshoot and solve problems Finding Information 7 How to direct your computer's battery bay. Microsoft Windows License Label You can be found at Dell Support Website support.dell.com Contents • Use the Service Tag to identify your ...find this at the bottom of your computer next to your computer. Drivers and Utilities Media Setup Diagram Service Manual Available at support.dell.com. NOTE: Additional information may ship with Microsoft operating system. • A diagnostic program for your computer • Drivers for...
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... C U R I T C H - When a battery is normal and does not indicate a problem with Bluetooth wireless technology. Flashing white: Searching for use when your computer is shipped to create airflow through Dell QuickSet, right-click the QuickSet icon in your vicinity. A I - The computer uses an internal ...fan to you. The computer turns on the Wi-Fi Catcher Network Locator and to an electrical outlet through Dell QuickSet or the BIOS (system setup program). 16 About Your Computer D E L L W I R V E N T - Fan noise is installed,...
... C U R I T C H - When a battery is normal and does not indicate a problem with Bluetooth wireless technology. Flashing white: Searching for use when your computer is shipped to create airflow through Dell QuickSet, right-click the QuickSet icon in your vicinity. A I - The computer uses an internal ...fan to you. The computer turns on the Wi-Fi Catcher Network Locator and to an electrical outlet through Dell QuickSet or the BIOS (system setup program). 16 About Your Computer D E L L W I R V E N T - Fan noise is installed,...
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... content, format, and frequency of notifications. It is recommended that the device you experience a problem with your computer. Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for the Dell Technical Update service, go to test displays in system setup and is free and...
... content, format, and frequency of notifications. It is recommended that the device you experience a problem with your computer. Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for the Dell Technical Update service, go to test displays in system setup and is free and...
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... problem descriptions exactly as they appear and follow the instructions on the screen. 9 After all tests have purchased there may result when a key on the keyboard is held down -arrow keys to highlight CD/DVD/CD-RW, and then press . and down for your computer. 8 At the Dell... are listed, select the version appropriate for extended periods of time. Restart the computer. NOTICE: Keyboard failure may not be an additional extended Dell 32 Bit Diagnostics available on the Drivers and Utilities media referenced in this section. 1 Insert your Drivers and Utilities media. 2 Shut down ...
... problem descriptions exactly as they appear and follow the instructions on the screen. 9 After all tests have purchased there may result when a key on the keyboard is held down -arrow keys to highlight CD/DVD/CD-RW, and then press . and down for your computer. 8 At the Dell... are listed, select the version appropriate for extended periods of time. Restart the computer. NOTICE: Keyboard failure may not be an additional extended Dell 32 Bit Diagnostics available on the Drivers and Utilities media referenced in this section. 1 Insert your Drivers and Utilities media. 2 Shut down ...
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... message appears with an error code and a description of system devices. Option Function Express Test Performs a quick test of the problem. When contacting Dell support, have selected the Test System option from the menu below to run a more and periodically requires your input to answer ...20 minutes and requires no interaction on the screen. Extended Test Performs a thorough check of tracing the problem quickly. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your computer is recommended that you...
... message appears with an error code and a description of system devices. Option Function Express Test Performs a quick test of the problem. When contacting Dell support, have selected the Test System option from the menu below to run a more and periodically requires your input to answer ...20 minutes and requires no interaction on the screen. Extended Test Performs a thorough check of tracing the problem quickly. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your computer is recommended that you...
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... to run from the Custom Test or Symptom Tree option: Tab Function Results Displays the results of the screen. Dell Support Center The Dell Support Center helps you find the service, support and system-specific information you to your computer. Errors Displays error ...conditions encountered, error codes, and the problem description. Help Describes the test and any error conditions encountered. Click on the icon in the...
... to run from the Custom Test or Symptom Tree option: Tab Function Results Displays the results of the screen. Dell Support Center The Dell Support Center helps you find the service, support and system-specific information you to your computer. Errors Displays error ...conditions encountered, error codes, and the problem description. Help Describes the test and any error conditions encountered. Click on the icon in the...
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...troubleshooting software and hardware problems. R U N THE DELL D I A G N O S T I T O N - Drive Problems CAUTION: Before you complete these checks. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I C S - See Dell Technology Guide for and...T I S K - RUN CHECK DISK - 1 Click Start →Computer. 2 Right-click Local Disk (C:). 40 Troubleshooting See "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 57 as you begin any of the procedures in this section, follow the safety instructions in Windows Help and Support...
...troubleshooting software and hardware problems. R U N THE DELL D I A G N O S T I T O N - Drive Problems CAUTION: Before you complete these checks. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I C S - See Dell Technology Guide for and...T I S K - RUN CHECK DISK - 1 Click Start →Computer. 2 Right-click Local Disk (C:). 40 Troubleshooting See "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 57 as you begin any of the procedures in this section, follow the safety instructions in Windows Help and Support...
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...drive in the Product Information Guide. C D D R I V E C O N T R O L L E R F A I L A B L E M E M O R Y - Run the hard drive tests in the Dell Diagnostics (see "Drive Problems" on page 40). Error Messages Fill out the "Diagnostics Checklist" on page 35). C A C H E D I S A B L E D D U E T O F A I L U R E - The touch pad or ...the memory modules and, if necessary, replace them (see "Contacting Dell" on page 58). For an external mouse, check the cable connection. If the problem persists, contact Dell (see Service Manual for and attempt recovery of the procedures in this...
...drive in the Product Information Guide. C D D R I V E C O N T R O L L E R F A I L A B L E M E M O R Y - Run the hard drive tests in the Dell Diagnostics (see "Drive Problems" on page 40). Error Messages Fill out the "Diagnostics Checklist" on page 35). C A C H E D I S A B L E D D U E T O F A I L U R E - The touch pad or ...the memory modules and, if necessary, replace them (see "Contacting Dell" on page 58). For an external mouse, check the cable connection. If the problem persists, contact Dell (see Service Manual for and attempt recovery of the procedures in this...
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... the computer, remove the hard drive, and boot the computer from the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35). 42 Troubleshooting D I S K D R I V E C O N T R O L L E R F A I V E - Then, shut down the computer, reinstall...
... the computer, remove the hard drive, and boot the computer from the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35). 42 Troubleshooting D I S K D R I V E C O N T R O L L E R F A I V E - Then, shut down the computer, reinstall...
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...Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell...Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35). Run the Keyboard Controller test in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell... keyboard or the mouse during the boot routine. Dell MediaDirect™ cannot verify the Digital Rights Management ... the boot routine. Correct the appropriate options in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35). K E Y...
...Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell...Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35). Run the Keyboard Controller test in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell... keyboard or the mouse during the boot routine. Dell MediaDirect™ cannot verify the Digital Rights Management ... the boot routine. Correct the appropriate options in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35). K E Y...
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... - Reinstall the memory modules and, if necessary, replace them . Contact Dell (see "Contacting Dell" on the system board may be malfunctioning. Close all windows and open ... R O N H A R D D R I N T E R R U P T - You have too many programs open the program that the drive is conflicting with the operating system, another program, or a utility. If the problem persists, contact Dell (see "Contacting Dell" on page 35). A memory module may be faulty or improperly seated. A memory module may be faulty or improperly seated. N O B O O T D E V I C E A V A I N G S YS T E...
... - Reinstall the memory modules and, if necessary, replace them . Contact Dell (see "Contacting Dell" on the system board may be malfunctioning. Close all windows and open ... R O N H A R D D R I N T E R R U P T - You have too many programs open the program that the drive is conflicting with the operating system, another program, or a utility. If the problem persists, contact Dell (see "Contacting Dell" on page 35). A memory module may be faulty or improperly seated. A memory module may be faulty or improperly seated. N O B O O T D E V I C E A V A I N G S YS T E...
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... hard drive. Connect your computer to an electrical outlet to check the file structure on page 58). If the problem persists, try to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on the hard drive. P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M - Troubleshooting 45 SEEK ERROR - Correct the settings for installation instructions. The operating system cannot...
... hard drive. Connect your computer to an electrical outlet to check the file structure on page 58). If the problem persists, try to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on the hard drive. P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M - Troubleshooting 45 SEEK ERROR - Correct the settings for installation instructions. The operating system cannot...
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...A D Y - The battery is running out of the procedures in this section, follow the safety instructions in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on a DVD. 46 Troubleshooting The computer does not start CHECK THE AC ADAPTER - Ensure that is...N T E R R U P T I N P R O T E C T E D M O D E - otherwise, activate hibernate mode or shut down the computer. Lockups and Software Problems CAUTION: Before you are unable to get a response by pressing a key on the screen. The computer stops responding NOTICE: You might lose data if you...
...A D Y - The battery is running out of the procedures in this section, follow the safety instructions in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on a DVD. 46 Troubleshooting The computer does not start CHECK THE AC ADAPTER - Ensure that is...N T E R R U P T I N P R O T E C T E D M O D E - otherwise, activate hibernate mode or shut down the computer. Lockups and Software Problems CAUTION: Before you are unable to get a response by pressing a key on the screen. The computer stops responding NOTICE: You might lose data if you...
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...Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35). Troubleshooting 47 For more information, search for the keyword program compatibility wizard in Windows that resolves the problem. • See the software documentation...T I B I L I T Y W I Z A R D - IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close any open programs you are not using to ensure that your computer. Memory Problems Fill out the "Diagnostics Checklist" on page 57 as you begin any open files and exit any of Windows. CAUTION: Before you complete these checks...
...Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35). Troubleshooting 47 For more information, search for the keyword program compatibility wizard in Windows that resolves the problem. • See the software documentation...T I B I L I T Y W I Z A R D - IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE - • Save and close any open programs you are not using to ensure that your computer. Memory Problems Fill out the "Diagnostics Checklist" on page 57 as you begin any open files and exit any of Windows. CAUTION: Before you complete these checks...
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... down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to turn on . 48 Troubleshooting Contact Dell (see "Contacting Dell" on page 57 as a lamp. C H E C K T H E B A T T E R Y T E M P E R A T U R E - NOTE: Battery operating time (the time the battery can hold a charge) decreases...Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. C HARGE THE BATTERY - Power Problems Fill out the "Diagnostics Checklist" on page 58). C H E C K T H E B A T T E R Y S T A T U S L I C A L O U T L E T -
... down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to turn on . 48 Troubleshooting Contact Dell (see "Contacting Dell" on page 57 as a lamp. C H E C K T H E B A T T E R Y T E M P E R A T U R E - NOTE: Battery operating time (the time the battery can hold a charge) decreases...Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. C HARGE THE BATTERY - Power Problems Fill out the "Diagnostics Checklist" on page 58). C H E C K T H E B A T T E R Y S T A T U S L I C A L O U T L E T -
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See Dell Technology Guide for Windows Vista. R E S E A T THE MEMORY M O D U L E S - Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System If a device is either not detected during the operating system setup or is a ... find the answer in the items categorized in the following ways: • Windows Vista® has the Backup and Restore Center that best describes the problem and follow the troubleshooting steps. EL I M I N A T E P O S S I B L E I E S - Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. If the computer...
See Dell Technology Guide for Windows Vista. R E S E A T THE MEMORY M O D U L E S - Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System If a device is either not detected during the operating system setup or is a ... find the answer in the items categorized in the following ways: • Windows Vista® has the Backup and Restore Center that best describes the problem and follow the troubleshooting steps. EL I M I N A T E P O S S I B L E I E S - Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. If the computer...
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... not resolve your data files. Using Windows Vista System Restore The Windows Vista operating system provides System Restore to allow you set your Dell computer to the Windows Vista Backup and Restore Center: 1 Click Start →Welcome Center. See the Windows Help and Support Center ...for restoring your operating system and preserving data files. NOTICE: Make regular backups of your operating system problem. Creating a Restore Point You can use it to the hardware, software, or other system settings have left the computer in the search...
... not resolve your data files. Using Windows Vista System Restore The Windows Vista operating system provides System Restore to allow you set your Dell computer to the Windows Vista Backup and Restore Center: 1 Click Start →Welcome Center. See the Windows Help and Support Center ...for restoring your operating system and preserving data files. NOTICE: Make regular backups of your operating system problem. Creating a Restore Point You can use it to the hardware, software, or other system settings have left the computer in the search...