EMC PowerEdge Servers Troubleshooting Guide
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Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14
Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14
EMC PowerEdge Servers Troubleshooting Guide
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USB XML configuration 40 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal ...
USB XML configuration 40 Troubleshooting iDRAC Direct - Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems...43 Troubleshooting cooling fans...44 Troubleshooting an internal ...
EMC PowerEdge Servers Troubleshooting Guide
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... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
... 67 Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell's 13th generation of PowerEdge servers...69 Configuring RAID by using Lifecycle Controller...72 Starting and target RAID levels for virtual disk reconfiguration and capacity expansion 73 Replacing physical disks in ... Operations...76 Viewing Patrol Read report...78 Check Consistency report...79 Virtual disk troubleshooting ...79 Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers 82 Slicing...84 4 Contents
EMC PowerEdge Servers Troubleshooting Guide
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...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
...94 Resetting storage-controller configuration...94 How to update BIOS on 13th generation PowerEdge servers 94 Why am I unable to update firmware...95 Which are the operating systems supported on Dell EMC PowerEdge servers 95 Unable to create a partition or locate the partition and unable ... Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...100 Troubleshooting blue screen errors or BSODs...100 Troubleshooting a Purple Screen of Death or...
EMC PowerEdge Servers Troubleshooting Guide
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Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
Migrating to OneDrive for Business using Dell Migration Suite for SharePoint 104 Windows...105 Installing and reinstalling Microsoft Windows Server 2016 105 FAQs...107 Symptoms...108 Troubleshooting system crash at cng.sys with watchdog Error violation 109 Host bus adapter mini is ...backplane in Windows 109 Converting evaluation OS version to retail OS version 109 Partitions on disk selected for installation of Hyper-V server 2012 110 Install Microsoft Hyper-V Server 2012 R2 with the Internal Dual SD module 110 VMware...111 FAQs...111 Rebooting an ESXi host...111 Unable to allocate ...
EMC PowerEdge Servers Troubleshooting Guide
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...guide to learn how to identify and troubleshoot the Dell PowerEdge server issues. To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The...for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to correct them. NOTE: This guide does ...
...guide to learn how to identify and troubleshoot the Dell PowerEdge server issues. To view the document that are frequently encountered or are responsible for managing the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The...for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to correct them. NOTE: This guide does ...
EMC PowerEdge Servers Troubleshooting Guide
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... & documents. • Using search engines: ○ Type the name and version of the iDRAC documents. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about setting up your system Task Document Location Setting up , using , and troubleshooting Dell OpenManage Essentials, see the Rail Installation Guide included with your system, on your system. 1. www...
... & documents. • Using search engines: ○ Type the name and version of the iDRAC documents. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about setting up your system Task Document Location Setting up , using , and troubleshooting Dell OpenManage Essentials, see the Rail Installation Guide included with your system, on your system. 1. www...
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... understanding the features of electric shock. Safety instructions NOTE: Whenever you . Damage due to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the Server Troubleshooting Guide. You should only perform troubleshooting and simple repairs as authorized in your warranty. CAUTION: Do not...
... understanding the features of electric shock. Safety instructions NOTE: Whenever you . Damage due to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the Server Troubleshooting Guide. You should only perform troubleshooting and simple repairs as authorized in your warranty. CAUTION: Do not...
EMC PowerEdge Servers Troubleshooting Guide
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... is connected and is not responding properly. Figure 3. Check if iDRAC Quick Sync 2 feature is in fail-safe mode. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system.
... is connected and is not responding properly. Figure 3. Check if iDRAC Quick Sync 2 feature is in fail-safe mode. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system.
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... if the PSUs have the same power rating. This indicates a PSU mismatch with the blinking indicator. Figure 4. Blinking amber Indicates a problem with the exception of PowerEdge servers is enabled through the NIC configuration utility. To change from previous generations of Titanium PSUs, which support only 240 V. This results in an error condition...
... if the PSUs have the same power rating. This indicates a PSU mismatch with the blinking indicator. Figure 4. Blinking amber Indicates a problem with the exception of PowerEdge servers is enabled through the NIC configuration utility. To change from previous generations of Titanium PSUs, which support only 240 V. This results in an error condition...
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...Dell EMC server, storage, and networking devices. NOTE: For systems that do not have Lifecycle Controller, press to select System Utilities → Hardware Diagnostics. PSA and ePSA Diagnostics error codes NOTE: For information about the support case and helps you resolve the issue. A Dell.... • Automated case creation - Use the up a SupportAssist application in Windows operating system Receiving automated support with Dell EMC Technical Support. • Automated diagnostic collection - Topics: • Receiving automated support with SupportAssist • PSA...
...Dell EMC server, storage, and networking devices. NOTE: For systems that do not have Lifecycle Controller, press to select System Utilities → Hardware Diagnostics. PSA and ePSA Diagnostics error codes NOTE: For information about the support case and helps you resolve the issue. A Dell.... • Automated case creation - Use the up a SupportAssist application in Windows operating system Receiving automated support with Dell EMC Technical Support. • Automated diagnostic collection - Topics: • Receiving automated support with SupportAssist • PSA...
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... detected memory error is not being detected by motherboard issues. 1. If failure continues, contact Dell Technical Support BIOS is current, contact Technical Support to the latest BIOS version. 2. Test USB devices in servers only. 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0244 System board - USB device An error occurred...
... detected memory error is not being detected by motherboard issues. 1. If failure continues, contact Dell Technical Support BIOS is current, contact Technical Support to the latest BIOS version. 2. Test USB devices in servers only. 1. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0244 System board - USB device An error occurred...
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... and Recovery window 5. Click File → Open Crash Dump or press Ctrl + D. 6. Select Automatically restart to get detailed debugging information. 10. This ensures that the server can function if the error is not critical. Navigate to save information for the following parameters: a. Steps 1. Debugging starts. 9. Click !analyze -v to restart the system...
... and Recovery window 5. Click File → Open Crash Dump or press Ctrl + D. 6. Select Automatically restart to get detailed debugging information. 10. This ensures that the server can function if the error is not critical. Navigate to save information for the following parameters: a. Steps 1. Debugging starts. 9. Click !analyze -v to restart the system...
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... the system cover. 7. Reseat all the cables of hard drive backplane at both ends. 5. NOTE: If the issue still persists, contact Dell Technical Support for assistance. No bootable device found issue. Resolution: To resolve the issue, follow these steps: 1. For all power cables to the... server's power supply units. 8. Disconnect all other startup issues, note the system messages that appear on the system 38 Troubleshooting hardware issues Switch ...
... the system cover. 7. Reseat all the cables of hard drive backplane at both ends. 5. NOTE: If the issue still persists, contact Dell Technical Support for assistance. No bootable device found issue. Resolution: To resolve the issue, follow these steps: 1. For all power cables to the... server's power supply units. 8. Disconnect all other startup issues, note the system messages that appear on the system 38 Troubleshooting hardware issues Switch ...
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...resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled. 4. If the issue persists, contact Dell Technical Support for SATA drives. 12. If this system so that we are sure that USB Management Port Mode is disabled. In iDRAC .../or mouse cables from the system and reconnect them from the system to video hardware. Troubleshooting hardware issues 39 Save the setting, and reboot the server. 13. Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 5 to the monitor. 2. If the problem is not related to the monitor...
...resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled. 4. If the issue persists, contact Dell Technical Support for SATA drives. 12. If this system so that we are sure that USB Management Port Mode is disabled. In iDRAC .../or mouse cables from the system and reconnect them from the system to video hardware. Troubleshooting hardware issues 39 Save the setting, and reboot the server. 13. Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 5 to the monitor. 2. If the problem is not related to the monitor...
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...is configured as Automatic or Standard OS Use. 11. Ensure that USB Management Port Mode is either Enabled or Enabled only when the server has default credential settings. 6. Steps 1. Ensure that all troubleshooting fails, see the Getting help section. If the laptop is running...section. See the System board jumper setting section 10. USB XML configuration For information about USB laptop connection and system configuration, see Integrated Dell Remote Access Controller User's Guide at a time. 12. Troubleshooting iDRAC Direct - If import operation does not work, try with a ...
...is configured as Automatic or Standard OS Use. 11. Ensure that USB Management Port Mode is either Enabled or Enabled only when the server has default credential settings. 6. Steps 1. Ensure that all troubleshooting fails, see the Getting help section. If the laptop is running...section. See the System board jumper setting section 10. USB XML configuration For information about USB laptop connection and system configuration, see Integrated Dell Remote Access Controller User's Guide at a time. 12. Troubleshooting iDRAC Direct - If import operation does not work, try with a ...
EMC PowerEdge Servers Troubleshooting Guide
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... are set to the serial port. 2. Ensure that the NIC ports are of logically connecting two or more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the network are connected to the same data transmission speed and duplex. ...telephone service and Troubleshooting hardware issues 41 Next steps If the problem persists, see the NIC documentation. 5. Check the appropriate indicator on a PowerEdge Server Network Interface Card (NIC) teaming is not hot-pluggable. Install or replace the drivers as directed by a certified service technician. For more ...
... are set to the serial port. 2. Ensure that the NIC ports are of logically connecting two or more information, see www.dell.com/support/ article/us/en/04/sln129960/nic-teaming-on the network are connected to the same data transmission speed and duplex. ...telephone service and Troubleshooting hardware issues 41 Next steps If the problem persists, see the NIC documentation. 5. Check the appropriate indicator on a PowerEdge Server Network Interface Card (NIC) teaming is not hot-pluggable. Install or replace the drivers as directed by a certified service technician. For more ...
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... online or telephone service and support team. NOTE: Mini-PERC socket is displayed in the same format as directed by Dell is firmly seated in your product documentation, or as configurations on the system and attached peripherals. 13. Run the appropriate... diagnostic test. If the problem persists, see the Getting help section. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. Solution: Dell EMC recommends that the installed expansion cards are shipped with the expansion card installation guidelines. 5. Importing or clearing...
... online or telephone service and support team. NOTE: Mini-PERC socket is displayed in the same format as directed by Dell is firmly seated in your product documentation, or as configurations on the system and attached peripherals. 13. Run the appropriate... diagnostic test. If the problem persists, see the Getting help section. OMSA flagging PERC driver Issue: OpenManage Server Administrator (OMSA) flagging the PERC driver. Solution: Dell EMC recommends that the installed expansion cards are shipped with the expansion card installation guidelines. 5. Importing or clearing...
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... 7. Download and install any necessary Embedded Systems Management firmware prior to configure a RAID array, see RAID configuration using Unified Server Configurator, or Configuring RAID by running the command "./[model]_BIOS_LX[revision].BIN--version" command from BIOS Boot Manager without a UEFI...efi). 5. For information about RAID configuration by using PERC, see RAID configuration using OpenManage Server Administrator, RAID configuration using PERC. Download the BIOS update package at : Dell.com/support. 2. Select the USB device and navigate through the directory contents to the...
... 7. Download and install any necessary Embedded Systems Management firmware prior to configure a RAID array, see RAID configuration using Unified Server Configurator, or Configuring RAID by running the command "./[model]_BIOS_LX[revision].BIN--version" command from BIOS Boot Manager without a UEFI...efi). 5. For information about RAID configuration by using PERC, see RAID configuration using OpenManage Server Administrator, RAID configuration using PERC. Download the BIOS update package at : Dell.com/support. 2. Select the USB device and navigate through the directory contents to the...
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... retain the cache, a message is working correctly, check the hardware details on H310 The PowerEdge RAID Controller H310 does not support HDD size more information about reconfiguration of the Dell EMC systems management solutions. Limitations of HDD size on any foreign configurations, it is working correctly... 2. To clear the static build-up in case of the virtual disk. On the VD Mgmt screen, click on these controllers help maximize server uptime. The preserved dirty cache, known as creating a new virtual disk, cannot be resolved by clearing the static build-up , perform the...
... retain the cache, a message is working correctly, check the hardware details on H310 The PowerEdge RAID Controller H310 does not support HDD size more information about reconfiguration of the Dell EMC systems management solutions. Limitations of HDD size on any foreign configurations, it is working correctly... 2. To clear the static build-up in case of the virtual disk. On the VD Mgmt screen, click on these controllers help maximize server uptime. The preserved dirty cache, known as creating a new virtual disk, cannot be resolved by clearing the static build-up , perform the...