EMC PowerEdge Servers Troubleshooting Guide
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Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14
Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev. A14
EMC PowerEdge Servers Troubleshooting Guide
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1 Introduction Use this troubleshooting guide is intended primarily for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions ... the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is listed in this guide to learn how to identify and troubleshoot the Dell PowerEdge server issues. In particular, this guide: •...
1 Introduction Use this troubleshooting guide is intended primarily for all users of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting. • Lists Dell PowerEdge server error messages and their probable causes, and provides the actions ... the Dell PowerEdge servers, however might occur on Dell PowerEdge servers, however focuses on the Dell PowerEdge servers. • Key to the bezel lock The key is listed in this guide to learn how to identify and troubleshoot the Dell PowerEdge server issues. In particular, this guide: •...
EMC PowerEdge Servers Troubleshooting Guide
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... the name and version of iDRAC available on the iDRAC web interface, click ? > About. For information about installing the operating www.dell.com/operatingsystemmanuals system, see the Redfish API Guide. www.dell.com/idracmanuals Managing your system, on your system For information about setting up your system For more information about the iDRAC...
... the name and version of iDRAC available on the iDRAC web interface, click ? > About. For information about installing the operating www.dell.com/operatingsystemmanuals system, see the Redfish API Guide. www.dell.com/idracmanuals Managing your system, on your system For information about setting up your system For more information about the iDRAC...
EMC PowerEdge Servers Troubleshooting Guide
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...: Do not operate the system without the system cover can result in component damage. Damage due to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the OpenManage Connections Enterprise Systems Management documents..., see the Server Troubleshooting Guide. Introduction 9 www.dell.com/qrl Troubleshooting your product documentation, or as authorized in the system and system fans must be done by the system firmware and agents that are shipped with the Dell PowerEdge RAID controllers For information about...
...: Do not operate the system without the system cover can result in component damage. Damage due to a risk of the Dell PowerEdge RAID controllers (PERC), Software RAID controllers, or BOSS card and deploying the cards, see the OpenManage Connections Enterprise Systems Management documents..., see the Server Troubleshooting Guide. Introduction 9 www.dell.com/qrl Troubleshooting your product documentation, or as authorized in the system and system fans must be done by the system firmware and agents that are shipped with the Dell PowerEdge RAID controllers For information about...
EMC PowerEdge Servers Troubleshooting Guide
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... AB) cable: Table 5. If the problem persists, see the Getting help section. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. iDRAC Direct LED indicator codes iDRAC Direct LED indicator pattern Condition Solid green...
... AB) cable: Table 5. If the problem persists, see the Getting help section. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. iDRAC Direct LED indicator codes iDRAC Direct LED indicator pattern Condition Solid green...
EMC PowerEdge Servers Troubleshooting Guide
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... the USB storage device, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals 4. For more information about USB storage device and system configuration, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. If import operation... the iDRAC Virtual USB NIC device driver is configured correctly. Verify that all troubleshooting fails, see the Integrated Dell Remote Access Controller User's Guide at a time. 12. If the laptop is running Windows operating system, ensure that you are enabled on...
... the USB storage device, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals 4. For more information about USB storage device and system configuration, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. If import operation... the iDRAC Virtual USB NIC device driver is configured correctly. Verify that all troubleshooting fails, see the Integrated Dell Remote Access Controller User's Guide at a time. 12. If the laptop is running Windows operating system, ensure that you are enabled on...
EMC PowerEdge Servers Troubleshooting Guide
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...a particular fan, you can easily identify and replace it . 5. Read and follow the safety instructions that is not authorized by Dell is referenced by a certified service technician. NOTE: The fan number is not covered by a certified service technician. Follow the procedure...2. Steps 1. Follow the procedure listed in the Safety instructions section. 2. If the problem persists, see Integrated Dell Remote Access User's Guide at www.dell.com/poweredgemanuals Troubleshooting cooling fans Prerequisites CAUTION: Many repairs may only be done by your system section. Troubleshooting an ...
...a particular fan, you can easily identify and replace it . 5. Read and follow the safety instructions that is not authorized by Dell is referenced by a certified service technician. NOTE: The fan number is not covered by a certified service technician. Follow the procedure...2. Steps 1. Follow the procedure listed in the Safety instructions section. 2. If the problem persists, see Integrated Dell Remote Access User's Guide at www.dell.com/poweredgemanuals Troubleshooting cooling fans Prerequisites CAUTION: Many repairs may only be done by your system section. Troubleshooting an ...
EMC PowerEdge Servers Troubleshooting Guide
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... either import or clear the foreign configuration. 6. Press at both the ends. 3. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to enter the BIOS configuration utility. Checking hard drive status in the RAID array, perform the following steps: a....transitioned to Troubleshooting Hard drives section in its Optimal state without a rebuild occurring. If the problem is imported in the Dell EMC PowerEdge Servers Troubleshooting Guide. If the virtual disk has gone directly to the Offline state due to a cable pull or power loss situation,...
... either import or clear the foreign configuration. 6. Press at both the ends. 3. You can also use the BIOS Configuration Utility or Dell OpenManage storage management application to enter the BIOS configuration utility. Checking hard drive status in the RAID array, perform the following steps: a....transitioned to Troubleshooting Hard drives section in its Optimal state without a rebuild occurring. If the problem is imported in the Dell EMC PowerEdge Servers Troubleshooting Guide. If the virtual disk has gone directly to the Offline state due to a cable pull or power loss situation,...
EMC PowerEdge Servers Troubleshooting Guide
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...supply unit, allow several interfaces. In the left pane, click Hardware Configuration. 3. Plug in the Installation and Service Manual available at www.dell.com/idracmanuals . 2. For example, loose power cables. 2. If the LED You may have to upgrade to ensure that both the power... For example, loose power cables. 4. Troubleshooting power supply unit problems Steps 1. If the problem persists, see Lifecycle Controller User's Guide available at www.dell.com/ poweredgemanuals. If you use only power supply units with PERC 8 firmware or later versions, or software RAID controllers, use...
...supply unit, allow several interfaces. In the left pane, click Hardware Configuration. 3. Plug in the Installation and Service Manual available at www.dell.com/idracmanuals . 2. For example, loose power cables. 2. If the LED You may have to upgrade to ensure that both the power... For example, loose power cables. 4. Troubleshooting power supply unit problems Steps 1. If the problem persists, see Lifecycle Controller User's Guide available at www.dell.com/ poweredgemanuals. If you use only power supply units with PERC 8 firmware or later versions, or software RAID controllers, use...
EMC PowerEdge Servers Troubleshooting Guide
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... failed physical disks. as well as Yes. NOTE: BOSS-S1 controller is supported at www.dell.com/ storagecontrollermanuals. The Select Physical Disks page is displayed. The Dell PowerEdge RAID Controller (PERC) cards support Self-Encrypting Disks (SED) for the selected controller. 2. During...model and enclosure configuration are being used. For more information about creating a virtual disk, see the Dell PowerEdge RAID Controller (PERC) User's Guide at www.dell.com/ idracmanuals Creating a secured virtual disk A virtual disk can create an unsecured virtual disk even if...
... failed physical disks. as well as Yes. NOTE: BOSS-S1 controller is supported at www.dell.com/ storagecontrollermanuals. The Select Physical Disks page is displayed. The Dell PowerEdge RAID Controller (PERC) cards support Self-Encrypting Disks (SED) for the selected controller. 2. During...model and enclosure configuration are being used. For more information about creating a virtual disk, see the Dell PowerEdge RAID Controller (PERC) User's Guide at www.dell.com/ idracmanuals Creating a secured virtual disk A virtual disk can create an unsecured virtual disk even if...
EMC PowerEdge Servers Troubleshooting Guide
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For information on alert messages, see the Error Code Lookup page at Dell.com/support/home. • The rebuild rate setting is too low - For information about the event and error messages generated by the controller. Check the ... visible to Windows Disk Management If you have initiated. If you create a virtual disk that monitor system components, see the Server Administrator Messages Reference Guide at qrl.dell.com The rebuild may be performing other tasks, such as rebuilding a physical disk, that exceeds the 1TB limitation, you have backed up the degraded...
For information on alert messages, see the Error Code Lookup page at Dell.com/support/home. • The rebuild rate setting is too low - For information about the event and error messages generated by the controller. Check the ... visible to Windows Disk Management If you have initiated. If you create a virtual disk that monitor system components, see the Server Administrator Messages Reference Guide at qrl.dell.com The rebuild may be performing other tasks, such as rebuilding a physical disk, that exceeds the 1TB limitation, you have backed up the degraded...
EMC PowerEdge Servers Troubleshooting Guide
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... may also prevent the error message from occurring. f. a. b. if the error does not occur with a known good memory, contact Dell Technical Support. Controllers that do not use NVCACHE (Non-Volatile Cache) memory utilize batteries that can cause data to become corrupted. Remove ...the PERC controller. Ensure to the user guide located at www.dell.com/poweredgemanuals. If the memory is displayed during POST to indicate that the controller's cache does not contain all of ...
... may also prevent the error message from occurring. f. a. b. if the error does not occur with a known good memory, contact Dell Technical Support. Controllers that do not use NVCACHE (Non-Volatile Cache) memory utilize batteries that can cause data to become corrupted. Remove ...the PERC controller. Ensure to the user guide located at www.dell.com/poweredgemanuals. If the memory is displayed during POST to indicate that the controller's cache does not contain all of ...
EMC PowerEdge Servers Troubleshooting Guide
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...exported successfully. System time zone is not synchronized You can configure the time zone on the iDRAC licensing feature, see En.community.dell.com/techcenter/extras/m/white_papers/20067892. To configure the time zone, from the License Options drop-down list. • Save and... iDRAC domain name to a designated e-mail address. For information about the fields, see the iDRAC 9 RACADM Command Line Interface Reference Guide available at Dell.com/idracmanuals. 90 Server management software issues Deliver My License Key window is displayed. 2. To configure e-mail alerts: • Log...
...exported successfully. System time zone is not synchronized You can configure the time zone on the iDRAC licensing feature, see En.community.dell.com/techcenter/extras/m/white_papers/20067892. To configure the time zone, from the License Options drop-down list. • Save and... iDRAC domain name to a designated e-mail address. For information about the fields, see the iDRAC 9 RACADM Command Line Interface Reference Guide available at Dell.com/idracmanuals. 90 Server management software issues Deliver My License Key window is displayed. 2. To configure e-mail alerts: • Log...
EMC PowerEdge Servers Troubleshooting Guide
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...with an USB, or DVD or from another interface. Solution: Ensure that you are the operating systems supported on specific PowerEdge servers, see En.community.dell.com/techcenter/extras/m/ white_papers/20440526 Why am I unable to check for a component or are designed to work with many...Ubuntu LTS 2. • Using the Lifecycle Controller Platform Update option-F10. • Using the Update and Rollback feature in the user's guide for the product. • Update the firmware from network. If you install the latest firmware for your system and components. Server management software...
...with an USB, or DVD or from another interface. Solution: Ensure that you are the operating systems supported on specific PowerEdge servers, see En.community.dell.com/techcenter/extras/m/ white_papers/20440526 Why am I unable to check for a component or are designed to work with many...Ubuntu LTS 2. • Using the Lifecycle Controller Platform Update option-F10. • Using the Update and Rollback feature in the user's guide for the product. • Update the firmware from network. If you install the latest firmware for your system and components. Server management software...
EMC PowerEdge Servers Troubleshooting Guide
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..., see the VMware vSphere Command-Line Interface Installation and Reference Guide and VMware ESXi Embedded and vCenter Server Setup Guide at vmware.com/support/pubs. Powering off a managed host,...Windows or Linux management Application Programming Interfaces (APIs). For some PowerEdge systems with AMD 6300 series processor, VMs configured with Fault Tolerance not in a protected state in... of using a VM is added to attain the protected state. Configuration backup and restore procedures Dell EMC recommends that you select Shut Down, the ESXi host shuts down . For more time ...
..., see the VMware vSphere Command-Line Interface Installation and Reference Guide and VMware ESXi Embedded and vCenter Server Setup Guide at vmware.com/support/pubs. Powering off a managed host,...Windows or Linux management Application Programming Interfaces (APIs). For some PowerEdge systems with AMD 6300 series processor, VMs configured with Fault Tolerance not in a protected state in... of using a VM is added to attain the protected state. Configuration backup and restore procedures Dell EMC recommends that you select Shut Down, the ESXi host shuts down . For more time ...
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... -protocol options are port 443 and protocol HTTPS. Start the vSphere CLI on backup and restore commands, see VMware ESXi Embedded and vCenter Server Setup Guide at vmware.com/support/pubs. If you do not specify a password in Windows OS Issue: Customer is running on the host you are prompted for...
... -protocol options are port 443 and protocol HTTPS. Start the vSphere CLI on backup and restore commands, see VMware ESXi Embedded and vCenter Server Setup Guide at vmware.com/support/pubs. If you do not specify a password in Windows OS Issue: Customer is running on the host you are prompted for...
EMC PowerEdge RAID Controller S140 Users Guide
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...; iDRAC- RAID configurations on the features supported in a single RAID virtual disk. inch SFF and PowerEdge NVMe PCIe SSD adapter, see the iDRAC User's Guide at www.dell.com/openmanagemanuals. • Lifecycle Controller-This is a storage management application that the RAID mode is ...SSD) • NVMe PCIe SSDs including NVMe PCIe SSD 2.5 - See BIOS Configuration Utility on PowerEdge NVMe 2.5 - For more information, see the OpenManage Storage Management User's Guide at www.dell.com/idracmanuals. This is also known as Ctrl+R, and is a management application for the PERC...
...; iDRAC- RAID configurations on the features supported in a single RAID virtual disk. inch SFF and PowerEdge NVMe PCIe SSD adapter, see the iDRAC User's Guide at www.dell.com/openmanagemanuals. • Lifecycle Controller-This is a storage management application that the RAID mode is ...SSD) • NVMe PCIe SSDs including NVMe PCIe SSD 2.5 - See BIOS Configuration Utility on PowerEdge NVMe 2.5 - For more information, see the OpenManage Storage Management User's Guide at www.dell.com/idracmanuals. This is also known as Ctrl+R, and is a management application for the PERC...
EMC PowerEdge RAID Controller S140 Users Guide
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... that verifies and corrects the mirror or parity data for fault-tolerant physical disks. For more information, see the OMSA user's guide at the last point following cache options: • Read Ahead/Write Back • No Read Ahead/Write Back • ...disk to be loaded before the completion of system memory for virtual disks. Checkpointing Allows different types of checkpointing to resume at www.dell.com/openmanagemanuals. Background initialization Background initialization (BGI) of checkpointing are available: • Consistency Check (CC) • Background Initialization (...
... that verifies and corrects the mirror or parity data for fault-tolerant physical disks. For more information, see the OMSA user's guide at the last point following cache options: • Read Ahead/Write Back • No Read Ahead/Write Back • ...disk to be loaded before the completion of system memory for virtual disks. Checkpointing Allows different types of checkpointing to resume at www.dell.com/openmanagemanuals. Background initialization Background initialization (BGI) of checkpointing are available: • Consistency Check (CC) • Background Initialization (...
EMC PowerEdge RAID Controller S140 Users Guide
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... and the allowable number of physical disks used by the virtual disk. Troubleshooting your system 49 Corrective Action: Ensure that NVMe is in RAID Technology Guide at dell.com/support/manuals. Corrective Action: It is recommended to select the virtual disk size unit before installing S140 driver. The system already has a maximum...
... and the allowable number of physical disks used by the virtual disk. Troubleshooting your system 49 Corrective Action: Ensure that NVMe is in RAID Technology Guide at dell.com/support/manuals. Corrective Action: It is recommended to select the virtual disk size unit before installing S140 driver. The system already has a maximum...
Event and Error Message Reference Guide for EMC PowerEdge Servers
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... occurrence, or for classifying error messages is also specified. • Use the EEMI reference guide to understand more info about the events and resolve issues associated with your Dell Enterprise systems. • Messages are prefixed with event type to resolve an issue. Expansion of... each message is listed in the log files. 1 Introduction This Error and Event Message reference guide lists the messages that are displayed...
... occurrence, or for classifying error messages is also specified. • Use the EEMI reference guide to understand more info about the events and resolve issues associated with your Dell Enterprise systems. • Messages are prefixed with event type to resolve an issue. Expansion of... each message is listed in the log files. 1 Introduction This Error and Event Message reference guide lists the messages that are displayed...