User's Guide
Page 5
... the scanner glass...89 Cleaning the touch screen...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem...90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...95 Print troubleshooting...98 Copy and scan troubleshooting...99 E-mail troubleshooting...101 Memory card troubleshooting...102 Network troubleshooting...104 Index 120 Contents 5
... the scanner glass...89 Cleaning the touch screen...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem...90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...95 Print troubleshooting...98 Copy and scan troubleshooting...99 E-mail troubleshooting...101 Memory card troubleshooting...102 Network troubleshooting...104 Index 120 Contents 5
User's Guide
Page 9
...Recycle your prints. For updates, check our Web site at support.dell.com. Additional setup and instructions for ? Inks in High-Yield cartridges allow you looking for using the printer: • Selecting and storing paper and specialty media • ...printer software • Setting up and configuring the printer on a network, depending on your printer model • Creating and customizing printer solutions, depending on the installation software CD. About your printer model • Caring for printing documents that are ideal for and maintaining the printer • Troubleshooting...
...Recycle your prints. For updates, check our Web site at support.dell.com. Additional setup and instructions for ? Inks in High-Yield cartridges allow you looking for using the printer: • Selecting and storing paper and specialty media • ...printer software • Setting up and configuring the printer on a network, depending on your printer model • Creating and customizing printer solutions, depending on the installation software CD. About your printer model • Caring for printing documents that are ideal for and maintaining the printer • Troubleshooting...
User's Guide
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...• Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support • Telephone support Dell Support Web site-support.dell.com Note: Select your region, and then select your printer 10 About ... Service Code appear on labels located on your printer. • Software and Drivers-Certified drivers for your printer and Installation software CD installers for Dell printer software Note: If you purchased your Dell computer and printer • Readme files-Last-minute technical changes,...
...• Troubleshooting hints and tips • Frequently asked questions • Documentation • Driver downloads • Live chat support • E-mail support • Telephone support Dell Support Web site-support.dell.com Note: Select your region, and then select your printer 10 About ... Service Code appear on labels located on your printer. • Software and Drivers-Certified drivers for your printer and Installation software CD installers for Dell printer software Note: If you purchased your Dell computer and printer • Readme files-Last-minute technical changes,...
User's Guide
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...following: • Select the number of copies to as Wireless Setup Utility) • Set up the wireless printer on your printer model. Use the To Dell Fast Pics (referred to as Fax Solutions) • Send a fax. • Receive a fax in three-in... printer. Dell Service Center (referred to install this program from Windows. Note: Printing Preferences is installed automatically with the printer software. • You may not come with a word-processing program. Note: Your printer may be prompted to as Service Center) • Troubleshoot the printer. • Access the printer ...
...following: • Select the number of copies to as Wireless Setup Utility) • Set up the wireless printer on your printer model. Use the To Dell Fast Pics (referred to as Fax Solutions) • Send a fax. • Receive a fax in three-in... printer. Dell Service Center (referred to install this program from Windows. Note: Printing Preferences is installed automatically with the printer software. • You may not come with a word-processing program. Note: Your printer may be prompted to as Service Center) • Troubleshoot the printer. • Access the printer ...
User's Guide
Page 72
...troubleshooting specific connection types if you currently access your wireless network must also support WPS. The following procedures assume that you are added to enter your printer using USB connection) 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer... for one active network connection (Ethernet or wireless) at the same time. Networking 72 Configuring the printer wirelessly using WPS. The printer supports WPS and can change the way you . It is faster than manual configuration, and it ...
...troubleshooting specific connection types if you currently access your wireless network must also support WPS. The following procedures assume that you are added to enter your printer using USB connection) 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer... for one active network connection (Ethernet or wireless) at the same time. Networking 72 Configuring the printer wirelessly using WPS. The printer supports WPS and can change the way you . It is faster than manual configuration, and it ...
User's Guide
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... 2 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact...
... 2 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical support • Contact...
User's Guide
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..., navigate to Use Factory Defaults: > Use Factory Defaults 2 Touch Yes. Troubleshooting 91 Warning-Potential Damage: Do not touch the printhead nozzles. The printer resets and starts the initial printer setup. 3 Complete the initial printer setup. • "Printer is printing blank pages" on page 94 • "Printer is busy or does not respond" on page 94 •...
..., navigate to Use Factory Defaults: > Use Factory Defaults 2 Touch Yes. Troubleshooting 91 Warning-Potential Damage: Do not touch the printhead nozzles. The printer resets and starts the initial printer setup. 3 Complete the initial printer setup. • "Printer is printing blank pages" on page 94 • "Printer is busy or does not respond" on page 94 •...
User's Guide
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Troubleshooting 92 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer....not resolve the error, then contact technical support. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software. Software did not install If...
Troubleshooting 92 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer....not resolve the error, then contact technical support. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software. Software did not install If...
User's Guide
Page 93
... use a new one or more of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the computer. Troubleshooting 93 RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the... the USB cable into the matching color slot of the printhead. 3 Close the printer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on , and then open the printer. 2 Make sure the cartridges are inserted correctly. Print job does not print or...
... use a new one or more of the following: MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 Turn the printer on the computer. Troubleshooting 93 RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the... the USB cable into the matching color slot of the printhead. 3 Close the printer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on , and then open the printer. 2 Make sure the cartridges are inserted correctly. Print job does not print or...
User's Guide
Page 94
... Power Saver mode, then reset the power: 1 Unplug the power cord from the printer, and then reinsert it. Troubleshooting 94 Note: If you troubleshoot" checklist does not solve the problem, then try one or more information. Printer is blinking on the printer. Press to fit, make sure the printhead is finished. Note: Do not remove...
... Power Saver mode, then reset the power: 1 Unplug the power cord from the printer, and then reinsert it. Troubleshooting 94 Note: If you troubleshoot" checklist does not solve the problem, then try one or more information. Printer is blinking on the printer. Press to fit, make sure the printhead is finished. Note: Do not remove...
User's Guide
Page 95
... the plus sign (+) beside Universal Serial Bus controllers. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 95 REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 95 • "Paper jam in the duplex unit" on page 96 • "... is enabled. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on the printer. For more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any ...
... the plus sign (+) beside Universal Serial Bus controllers. Avoid unnecessarily touching these parts while clearing jams. Troubleshooting 95 REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 95 • "Paper jam in the duplex unit" on page 96 • "... is enabled. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try another USB port on the printer. For more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any ...
User's Guide
Page 96
... of the paper path. Note: Be careful not to check for clearing a paper jam. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. To avoid injury, use caution when accessing this area for jammed paper. 3 Firmly grasp the paper, and then gently pull it . 4 Press ...to turn off the printer. 2 Check the paper tray or lift the scanner unit to tear the paper while removing it out. Avoid unnecessarily touching these parts while clearing jams...
... of the paper path. Note: Be careful not to check for clearing a paper jam. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. To avoid injury, use caution when accessing this area for jammed paper. 3 Firmly grasp the paper, and then gently pull it . 4 Press ...to turn off the printer. 2 Check the paper tray or lift the scanner unit to tear the paper while removing it out. Avoid unnecessarily touching these parts while clearing jams...
User's Guide
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... EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Troubleshooting 97 2 Firmly grasp the paper, and then gently pull it . 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 5 From your paper or specialty media. Paper or specialty media misfeeds These are... PAPER LOADING • Load a smaller amount of the following: CHECK PAPER CONDITION Use only new, unwrinkled paper. Try one or more of paper into the printer. • Load paper with the paper.) • Check the loading instructions for your computer, resume the print job.
... EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Troubleshooting 97 2 Firmly grasp the paper, and then gently pull it . 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 5 From your paper or specialty media. Paper or specialty media misfeeds These are... PAPER LOADING • Load a smaller amount of the following: CHECK PAPER CONDITION Use only new, unwrinkled paper. Try one or more of paper into the printer. • Load paper with the paper.) • Check the loading instructions for your computer, resume the print job.
User's Guide
Page 98
SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN ... THE INK LEVELS Replace low or empty ink cartridges. Streaks or lines on the printed image, then contact technical support. Print troubleshooting • "Poor quality at the edges of the page" on page 98 • "Streaks or lines on printed image"...solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK MINIMUM PRINT SETTINGS Unless...
SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN ... THE INK LEVELS Replace low or empty ink cartridges. Streaks or lines on the printed image, then contact technical support. Print troubleshooting • "Poor quality at the edges of the page" on page 98 • "Streaks or lines on printed image"...solutions do not remove the streaks or lines on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK MINIMUM PRINT SETTINGS Unless...
User's Guide
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...; "Scanning takes too long or freezes the computer" on page 101 • "Cannot scan to a computer over a network" on page 101 Troubleshooting 99 SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE... PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 100 • "Scanner unit does not ...
...; "Scanning takes too long or freezes the computer" on page 101 • "Cannot scan to a computer over a network" on page 101 Troubleshooting 99 SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE... PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 100 • "Scanner unit does not ...
User's Guide
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...CORNER SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 100 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem..., then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not ...
...CORNER SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Troubleshooting 100 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem..., then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not ...
User's Guide
Page 101
... not solve the problem, then try one or more of the following : MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER E-mail troubleshooting • "Cannot send e-mail" on page 101 • "Cannot attach files" on...of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. If the cable is marked with a USB symbol. Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then ...
... not solve the problem, then try one or more of the following : MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER E-mail troubleshooting • "Cannot send e-mail" on page 101 • "Cannot attach files" on...of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. If the cable is marked with a USB symbol. Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then ...
User's Guide
Page 102
...must be used in the printer. • Make sure the memory card is inserted If the "Memory card troubleshooting checklist" does not solve the... problem, then try one or more of the following checklist to solve most memory card problems: • Make sure that the memory card you are using can be connected to the Internet for the printer...card is not damaged. • Make sure memory card contains supported file types. Troubleshooting 102 CHECK YOUR PROXY CONFIGURATION Your proxy server configuration should allow SMTP server connections. ...
...must be used in the printer. • Make sure the memory card is inserted If the "Memory card troubleshooting checklist" does not solve the... problem, then try one or more of the following checklist to solve most memory card problems: • Make sure that the memory card you are using can be connected to the Internet for the printer...card is not damaged. • Make sure memory card contains supported file types. Troubleshooting 102 CHECK YOUR PROXY CONFIGURATION Your proxy server configuration should allow SMTP server connections. ...
User's Guide
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...end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. Select the printer from the computer or the computer from the printer. Troubleshooting 103 Cannot print documents from a memory card across ...a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try another USB ...
...end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. Select the printer from the computer or the computer from the printer. Troubleshooting 103 Cannot print documents from a memory card across ...a wireless network If the "Memory card troubleshooting checklist" does not solve the problem, then try another USB ...
User's Guide
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... Make sure: • The Ethernet cable and connectors are performing a task. • The correct printer port is correct. If you are not damaged. Network troubleshooting • "Network troubleshooting checklist" on page 104 • "The Continue button is unavailable" on page 105 • "...connected to the Internet over a wireless connection. • The printer driver is installed on the computer from the printer to troubleshoot the wireless printer, verify the following: General Networking Make sure: • The printer, the computer, and the wireless access point are all plugged...
... Make sure: • The Ethernet cable and connectors are performing a task. • The correct printer port is correct. If you are not damaged. Network troubleshooting • "Network troubleshooting checklist" on page 104 • "The Continue button is unavailable" on page 105 • "...connected to the Internet over a wireless connection. • The printer driver is installed on the computer from the printer to troubleshoot the wireless printer, verify the following: General Networking Make sure: • The printer, the computer, and the wireless access point are all plugged...