User's Guide
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Maintaining the printer 83 Maintaining ink cartridges...83 Cleaning the exterior of the printer...85 Cleaning the scanner glass...85 Troubleshooting 86 Before you troubleshoot...86 Using the Service Center to solve printer problems 86 If Troubleshooting does not solve your problem...86 Setup troubleshooting...86 Jams and misfeeds troubleshooting...93 Print troubleshooting...95 Copy and scan troubleshooting...97 Memory card troubleshooting...99 Wireless troubleshooting...101 Notices 119 Product information...119 Edition notice...119 Power consumption...121 Index 130 Contents 4
Maintaining the printer 83 Maintaining ink cartridges...83 Cleaning the exterior of the printer...85 Cleaning the scanner glass...85 Troubleshooting 86 Before you troubleshoot...86 Using the Service Center to solve printer problems 86 If Troubleshooting does not solve your problem...86 Setup troubleshooting...86 Jams and misfeeds troubleshooting...93 Print troubleshooting...95 Copy and scan troubleshooting...97 Memory card troubleshooting...99 Wireless troubleshooting...101 Notices 119 Product information...119 Edition notice...119 Power consumption...121 Index 130 Contents 4
User's Guide
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... standards with this product or make any of these things happen, a risk of such problems. Remove the power cord from the printer before inspecting it. Do not pinch the power cord between objects such as part of the printer, unplug the power cord from the wall outlet and disconnect all cables from the...
... standards with this product or make any of these things happen, a risk of such problems. Remove the power cord from the printer before inspecting it. Do not pinch the power cord between objects such as part of the printer, unplug the power cord from the wall outlet and disconnect all cables from the...
User's Guide
Page 6
If you do encounter any problems along the way, one side of a sheet of paper. • Print on one side of the paper. Conserving paper • Activate Eco-Mode. On selected printer models, this printer! Use the preview features found in a minimum-power standby mode after the printer is left idle for 10... suggestions help us know. We've worked hard to make sure you may be delighted to help you get the most out of your printer model). • Scan and save them to print multiple pages on both sides of our knowledgeable support representatives will meet your needs. And...
If you do encounter any problems along the way, one side of a sheet of paper. • Print on one side of the paper. Conserving paper • Activate Eco-Mode. On selected printer models, this printer! Use the preview features found in a minimum-power standby mode after the printer is left idle for 10... suggestions help us know. We've worked hard to make sure you may be delighted to help you get the most out of your printer model). • Scan and save them to print multiple pages on both sides of our knowledgeable support representatives will meet your needs. And...
User's Guide
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...printing documents that are ideal for ? Finding information about the printer Publications What are you to print more pages with the printer. Additional setup and instructions for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on the installation ...less ink than normal and are mostly text. • Use High Yield cartridges. For updates, check our Web site at support.dell.com. These modes can be used to improve the quality of throwing it here Setup documentation The setup documentation came with fewer ...
...printing documents that are ideal for ? Finding information about the printer Publications What are you to print more pages with the printer. Additional setup and instructions for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is available on the installation ...less ink than normal and are mostly text. • Use High Yield cartridges. For updates, check our Web site at support.dell.com. These modes can be used to improve the quality of throwing it here Setup documentation The setup documentation came with fewer ...
User's Guide
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... Support tab, select Check for my software. 5 Click OK. Reinstalling the printer software When you send a print job, then try removing and reinstalling the printer software. If you encountered problems while installing, or if your printer does not appear in complete, restart your printer from the list. 3 Select the uninstall option. 4 Follow the instructions on...
... Support tab, select Check for my software. 5 Click OK. Reinstalling the printer software When you send a print job, then try removing and reinstalling the printer software. If you encountered problems while installing, or if your printer does not appear in complete, restart your printer from the list. 3 Select the uninstall option. 4 Follow the instructions on...
User's Guide
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... wireless signal. The strength of the access point. If you how strongly the computer is a problem between your system tray. REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER The wireless signal from the access point, then it will not be intermittent, however, and although...by such objects. How can be able to pass through most indoor wireless networks, the maximum distance between the access point and the printer. Networking 77 One factor is poor wireless signal quality. Most walls, floors, furniture, and other devices such as objects containing metal ...
... wireless signal. The strength of the access point. If you how strongly the computer is a problem between your system tray. REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER The wireless signal from the access point, then it will not be intermittent, however, and although...by such objects. How can be able to pass through most indoor wireless networks, the maximum distance between the access point and the printer. Networking 77 One factor is poor wireless signal quality. Most walls, floors, furniture, and other devices such as objects containing metal ...
User's Guide
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... channel on the access point. • Do not place your access point as the computer, then you copy it can I make sure my computer and printer are connected to : a Type the IP address of your Web browser. b Type the user name and password of objects absorb enough to the wireless network.... If it passes through them, and certain types of the router when prompted. REMOVE SOURCES OF INTERFERENCE Other types of radio frequencies can cause problems with the wireless signal. All objects absorb part of the wireless signal when it is already connected to cause communications...
... channel on the access point. • Do not place your access point as the computer, then you copy it can I make sure my computer and printer are connected to : a Type the IP address of your Web browser. b Type the user name and password of objects absorb enough to the wireless network.... If it passes through them, and certain types of the router when prompted. REMOVE SOURCES OF INTERFERENCE Other types of radio frequencies can cause problems with the wireless signal. All objects absorb part of the wireless signal when it is already connected to cause communications...
User's Guide
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... 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical ... support. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a working electrical outlet. • Make sure the printer is not plugged into any jams. • Check the ink cartridges...
... 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at support.dell.com to find the following: • Live online technical ... support. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a working electrical outlet. • Make sure the printer is not plugged into any jams. • Check the ink cartridges...
User's Guide
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Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 87 • "Printer is printing blank pages" on page 91 • "Printer is busy or does not respond" on page 92 • "Cannot delete documents from ... page 92 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press . 3 ...
Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 87 • "Printer is printing blank pages" on page 91 • "Printer is busy or does not respond" on page 92 • "Cannot delete documents from ... page 92 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults, and then press . 3 ...
User's Guide
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... not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the printhead.... 3 Close the printer. If the cable is marked with a USB symbol. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try another USB...
... not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the printhead.... 3 Close the printer. If the cable is marked with a USB symbol. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try another USB...
User's Guide
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...buttons to scroll to Deep Clean Printhead, and then press . REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is finished. • Do not perform consecutive deep cleans. • Contact technical support if the problem persists after a deep clean. See "Replacing ink cartridges" on the computer. Note:...• Do not remove the alignment page until printing is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll to Maintenance, and then press ....
...buttons to scroll to Deep Clean Printhead, and then press . REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is finished. • Do not perform consecutive deep cleans. • Contact technical support if the problem persists after a deep clean. See "Replacing ink cartridges" on the computer. Note:...• Do not remove the alignment page until printing is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to scroll to Maintenance, and then press ....
User's Guide
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... try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for your printer software or firmware. If this problem persists, then check our Web site for updates for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square ... is marked with a USB symbol. Troubleshooting 92 Cannot delete documents from the print queue If you have problems, then try another USB port on the computer. Note: If you continue to wake up the printer. You may not be communicating. MAKE SURE THE USB PORT IS ENABLED IN WINDOWS 1 Click , or click...
... try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for your printer software or firmware. If this problem persists, then check our Web site for updates for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square ... is marked with a USB symbol. Troubleshooting 92 Cannot delete documents from the print queue If you have problems, then try another USB port on the computer. Note: If you continue to wake up the printer. You may not be communicating. MAKE SURE THE USB PORT IS ENABLED IN WINDOWS 1 Click , or click...
User's Guide
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Paper or specialty media misfeeds These are not sure which side is slow" on page 97 • "Computer slows down when printing" on your printer model. 5 From your paper or specialty media. Try one or more of the following : CHECK MINIMUM PRINT SETTINGS Unless you are possible solutions ...troubleshooting • "Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of paper into the printer. • Load paper with the print side faceup. (If you are using the borderless feature, use these minimum print ...
Paper or specialty media misfeeds These are not sure which side is slow" on page 97 • "Computer slows down when printing" on your printer model. 5 From your paper or specialty media. Try one or more of the following : CHECK MINIMUM PRINT SETTINGS Unless you are possible solutions ...troubleshooting • "Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of paper into the printer. • Load paper with the print side faceup. (If you are using the borderless feature, use these minimum print ...
User's Guide
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Otherwise, specify your printer. Otherwise, set them: a From the Printer pop-up menu, choose your print settings: a From the Settings pop-up menu, choose Page Attributes. For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup ... printed image If the "Before you loaded a 4 x 6 photo card, then choose US 4 x 6 in (Borderless). For example, if you may have already specified the printer, paper size, and orientation in step 1, then you loaded a 4 x 6 photo card, then choose US 4 x 6 in (Borderless). c Select an orientation. 3 If...
Otherwise, specify your printer. Otherwise, set them: a From the Printer pop-up menu, choose your print settings: a From the Settings pop-up menu, choose Page Attributes. For example, if you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup ... printed image If the "Before you loaded a 4 x 6 photo card, then choose US 4 x 6 in (Borderless). For example, if you may have already specified the printer, paper size, and orientation in step 1, then you loaded a 4 x 6 photo card, then choose US 4 x 6 in (Borderless). c Select an orientation. 3 If...
User's Guide
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...or lines on page 99 Troubleshooting 97 SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Copy and scan ... network" on the printed image, then contact technical support. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in the document. • Remove as many...
...or lines on page 99 Troubleshooting 97 SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING REMOVE AND REINSTALL THE PRINTER SOFTWARE Computer slows down when printing These are possible solutions. Copy and scan ... network" on the printed image, then contact technical support. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in the document. • Remove as many...
User's Guide
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...or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction ...or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER ...
...or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction ...or scanned image quality If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER ...
User's Guide
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...the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Memory card troubleshooting • "...obvious damage. Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the ...
...the computer If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Memory card troubleshooting • "...obvious damage. Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the ...
User's Guide
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... from a memory card or flash drive If the "Memory card troubleshooting checklist" does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. ... card quickly. Memory card troubleshooting checklist Before you troubleshoot, use the following checklist to solve most memory card problems: • Make sure that the memory card you are using can be used in the printer. • Make sure the memory card is damaged, then use a new one or more of the ...
... from a memory card or flash drive If the "Memory card troubleshooting checklist" does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. ... card quickly. Memory card troubleshooting checklist Before you troubleshoot, use the following checklist to solve most memory card problems: • Make sure that the memory card you are using can be used in the printer. • Make sure the memory card is damaged, then use a new one or more of the ...
User's Guide
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... scanning for editing 55 photos do not print from memory card across wireless network 101 photos from memory device printing using printer software 39 PictBridge and USB port location 9 PictBridge-enabled camera, connecting 40 plain paper 26 poor quality at the edges... image 96 printer sharing 70 sharing in Windows 70 printer control panel buttons 14 location 9 using 14 printer does not print wireless 107 printer does not print wirelessly 108 printer does not respond 92 printer printing blank pages 91 printer problems, basic solutions 86 printer software uninstalling 23 printer, setting as...
... scanning for editing 55 photos do not print from memory card across wireless network 101 photos from memory device printing using printer software 39 PictBridge and USB port location 9 PictBridge-enabled camera, connecting 40 plain paper 26 poor quality at the edges... image 96 printer sharing 70 sharing in Windows 70 printer control panel buttons 14 location 9 using 14 printer does not print wireless 107 printer does not print wirelessly 108 printer does not respond 92 printer printing blank pages 91 printer problems, basic solutions 86 printer software uninstalling 23 printer, setting as...
User's Guide
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printing mode changing 46 proof sheet using 41 protocol 81 publications finding 7 R recycling 6 Dell products 13 reducing an image 50 repeating an image 52 replacing ink cartridges 11 resetting internal wireless print server to factory default ... settings changing into default 16 tips for copying 49 printing 30 scanning 54 transparencies 28 troubleshooting checking an unresponsive printer 86 contacting technical support 86 Service Center 86 solving basic printer problems 86 wireless network 101 troubleshooting, copy scanner unit does not close 98 troubleshooting, copy and scan cannot scan ...
printing mode changing 46 proof sheet using 41 protocol 81 publications finding 7 R recycling 6 Dell products 13 reducing an image 50 repeating an image 52 replacing ink cartridges 11 resetting internal wireless print server to factory default ... settings changing into default 16 tips for copying 49 printing 30 scanning 54 transparencies 28 troubleshooting checking an unresponsive printer 86 contacting technical support 86 Service Center 86 solving basic printer problems 86 wireless network 101 troubleshooting, copy scanner unit does not close 98 troubleshooting, copy and scan cannot scan ...