Setup Guide
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... and Software Problems 58 Using Support Tools 61 Dell Support Center 61 My Dell Downloads 62 Hardware Troubleshooter 63 Dell Diagnostics 63 Restoring Your Operating System 65 System Restore 66 Dell DataSafe Local Backup 67 System Recovery Media 70 Dell Factory Image Restore 71 Getting Help 73 Technical ...Status Service 76 Product Information 76 Returning Items for Repair Under Warranty or for Credit 77 Before You Call 79 Contacting Dell 81 Finding More Information and Resources 82 Specifications 84 Appendix 91 Information for NOM, or Official Mexican Standard (Only for Mexico...
... and Software Problems 58 Using Support Tools 61 Dell Support Center 61 My Dell Downloads 62 Hardware Troubleshooter 63 Dell Diagnostics 63 Restoring Your Operating System 65 System Restore 66 Dell DataSafe Local Backup 67 System Recovery Media 70 Dell Factory Image Restore 71 Getting Help 73 Technical ...Status Service 76 Product Information 76 Returning Items for Repair Under Warranty or for Credit 77 Before You Call 79 Contacting Dell 81 Finding More Information and Resources 82 Specifications 84 Appendix 91 Information for NOM, or Official Mexican Standard (Only for Mexico...
Setup Guide
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...memory module is seated properly. See the Service Manual at support.dell.com. If this occurs, write down the beep code and contact Dell (see the Service Manual at support.dell.com/manuals for your problem using the following guidelines, see "...Dell" on page 83. BIOS ROM checksum failure No RAM detected NOTE: If you cannot solve your computer. WARNING: Only trained service personnel should remove the computer cover. Beep Code One Two Three Four Five Six Seven Eight 54 Possible Problem Possible system board failure - INSPIRON Solving Problems This section provides troubleshooting...
...memory module is seated properly. See the Service Manual at support.dell.com. If this occurs, write down the beep code and contact Dell (see the Service Manual at support.dell.com/manuals for your problem using the following guidelines, see "...Dell" on page 83. BIOS ROM checksum failure No RAM detected NOTE: If you cannot solve your computer. WARNING: Only trained service personnel should remove the computer cover. Beep Code One Two Three Four Five Six Seven Eight 54 Possible Problem Possible system board failure - INSPIRON Solving Problems This section provides troubleshooting...
Setup Guide
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...: -- Ensure that is displayed to help in troubleshooting when contacting Dell. 60 Write down any open files or programs and shut down your computer through the Start menu. • Check the software documentation or contact the ...
...: -- Ensure that is displayed to help in troubleshooting when contacting Dell. 60 Write down any open files or programs and shut down your computer through the Start menu. • Check the software documentation or contact the ...
Setup Guide
Page 65
...that the device you run Dell Diagnostics before you can use the Hardware Troubleshooter to start the Hardware Troubleshooter: 1. Dell Diagnostics If you experience a problem with your computer. 2. When the DELL logo appears, press immediately. 63 Using Support Tools Hardware Troubleshooter If a device is either... To start the search. 3. Click Start → Help and Support. 2. Type hardware troubleshooter in the system setup utility and is detected but incorrectly configured, you contact Dell for devices such as the system board, keyboard, display, memory, hard drive, and so ...
...that the device you run Dell Diagnostics before you can use the Hardware Troubleshooter to start the Hardware Troubleshooter: 1. Dell Diagnostics If you experience a problem with your computer. 2. When the DELL logo appears, press immediately. 63 Using Support Tools Hardware Troubleshooter If a device is either... To start the search. 3. Click Start → Help and Support. 2. Type hardware troubleshooter in the system setup utility and is detected but incorrectly configured, you contact Dell for devices such as the system board, keyboard, display, memory, hard drive, and so ...
Setup Guide
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INSPIRON Getting Help If you experience a problem with your Express Service Code to route the call directly to the proper support personnel. See "Dell Diagnostics" on page 65 for a more extensive list of online services available at the computer so that pertain to diagnose and troubleshoot...on page 77 for procedures on page 82. 4. Use Dell's extensive suite of Dell Support online. 5. If you with installation and troubleshooting procedures. NOTE: Call Dell Support from a telephone near or at Dell Support (support.dell.com) for information on page 81. See "Online Services...
INSPIRON Getting Help If you experience a problem with your Express Service Code to route the call directly to the proper support personnel. See "Dell Diagnostics" on page 65 for a more extensive list of online services available at the computer so that pertain to diagnose and troubleshoot...on page 77 for procedures on page 82. 4. Use Dell's extensive suite of Dell Support online. 5. If you with installation and troubleshooting procedures. NOTE: Call Dell Support from a telephone near or at Dell Support (support.dell.com) for information on page 81. See "Online Services...
Setup Guide
Page 82
... is available. Getting Help Remember to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at or near the computer. If possible, turn on the bottom of the computer): • Express Service... Code: • Return Material Authorization Number (if provided by Dell support technician): • Operating system and version: • Devices: • Expansion cards: • Are you call Dell for assistance and call from a telephone at the computer itself. Diagnostic Checklist • ...
... is available. Getting Help Remember to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at or near the computer. If possible, turn on the bottom of the computer): • Express Service... Code: • Return Material Authorization Number (if provided by Dell support technician): • Operating system and version: • Devices: • Expansion cards: • Are you call Dell for assistance and call from a telephone at the computer itself. Diagnostic Checklist • ...
Setup Guide
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...• Description of the computer's start-up files. NOTE: If you do not have an active Internet connection, you performed: Contacting Dell For customers in your country or region. 3. Availability varies by country and product, and some services may not be available in the... United States, call 800-WWW-DELL (800-999-3355). Go to dell.com/ContactDell. 2. Getting Help See your operating system documentation to determine the contents of problem and troubleshooting procedures you can find contact information on your requirement. 4.
...• Description of the computer's start-up files. NOTE: If you do not have an active Internet connection, you performed: Contacting Dell For customers in your country or region. 3. Availability varies by country and product, and some services may not be available in the... United States, call 800-WWW-DELL (800-999-3355). Go to dell.com/ContactDell. 2. Getting Help See your operating system documentation to determine the contents of problem and troubleshooting procedures you can find contact information on your requirement. 4.
Setup Guide
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F finding more information 82 flick 42 FTP login, anonymous 75 G gestures Touch Pad 34 Touch Screen 42 H hard drive activity light 27 hardware problems diagnosing 63 Hardware Troubleshooter 63 HDMI connector 21 help getting assistance and support 73 I Internet connection 16 ISP Internet Service Provider 16 M memory problems solving 58 N network connection fixing 56 O Optical Drive emergency eject hole 38 Using 38 P power indicator light 27 Index 93
F finding more information 82 flick 42 FTP login, anonymous 75 G gestures Touch Pad 34 Touch Screen 42 H hard drive activity light 27 hardware problems diagnosing 63 Hardware Troubleshooter 63 HDMI connector 21 help getting assistance and support 73 I Internet connection 16 ISP Internet Service Provider 16 M memory problems solving 58 N network connection fixing 56 O Optical Drive emergency eject hole 38 Using 38 P power indicator light 27 Index 93