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... Reinstalling Windows XP or Windows Vista . . . . 269 20 Troubleshooting 271 Troubleshooting Tools 272 Power Lights for Desktop Computers 273 Diagnostic Lights for Desktop Computers . . . . . 274 Diagnostic Lights for Laptop Computers 275 System Messages for Desktop Computers. . . . . 275 System Messages for Laptop Computers . . . . . 276 Windows Hardware Troubleshooter 280 Running the Dell Diagnostics 281 Contents 19
... Reinstalling Windows XP or Windows Vista . . . . 269 20 Troubleshooting 271 Troubleshooting Tools 272 Power Lights for Desktop Computers 273 Diagnostic Lights for Desktop Computers . . . . . 274 Diagnostic Lights for Laptop Computers 275 System Messages for Desktop Computers. . . . . 275 System Messages for Laptop Computers . . . . . 276 Windows Hardware Troubleshooter 280 Running the Dell Diagnostics 281 Contents 19
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...computer is partially ejected. 3 Gently pull out the tray until it on page 281. See "Running the Dell Diagnostics" on . The drive tray cannot eject (for your CD, DVD, or BD software. Problems writing to... C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E E D T O A S L O W E R R A T E - Try allowing the computer to return to a media drive CLOSE OTHER PROGRAMS C H A N G E T H E W R I T O N - R U N THE DELL D I A G N O S T I C S - NOTE: Because of the drive, and then push firmly until the tray is shut down. 2 Straighten a paper clip and insert one end into the eject...
...computer is partially ejected. 3 Gently pull out the tray until it on page 281. See "Running the Dell Diagnostics" on . The drive tray cannot eject (for your CD, DVD, or BD software. Problems writing to... C O M P U T E R T O C O O L B E F O R E T U R N I N G I T E S P E E D T O A S L O W E R R A T E - Try allowing the computer to return to a media drive CLOSE OTHER PROGRAMS C H A N G E T H E W R I T O N - R U N THE DELL D I A G N O S T I C S - NOTE: Because of the drive, and then push firmly until the tray is shut down. 2 Straighten a paper clip and insert one end into the eject...
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...information on how to diagnose and resolve problems on your computer include: Tool Power lights Diagnostic lights for desktop computers Diagnostic lights for information about diagnostic and status lights. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial ...which need to resolve the problem. Troubleshooting Tools Some of your system board, keyboard, display, memory, hard drive, etc. Dell Diagnostics can also indicate internal power problems. See your Service Manual for the message in the System Messages list or in conjunction with ...
...information on how to diagnose and resolve problems on your computer include: Tool Power lights Diagnostic lights for desktop computers Diagnostic lights for information about diagnostic and status lights. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial ...which need to resolve the problem. Troubleshooting Tools Some of your system board, keyboard, display, memory, hard drive, etc. Dell Diagnostics can also indicate internal power problems. See your Service Manual for the message in the System Messages list or in conjunction with ...
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... the documentation shipped with your computer). • Eliminate interference. If the computer malfunctions, the sequence of interference are securely connected to the same electrical outlet Diagnostic Lights for your computer). • If the power light is steady amber, a device may be used to match the AC power at your computer). •...
... the documentation shipped with your computer). • Eliminate interference. If the computer malfunctions, the sequence of interference are securely connected to the same electrical outlet Diagnostic Lights for your computer). • If the power light is steady amber, a device may be used to match the AC power at your computer). •...
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... of the various keyboard status lights displayed, see the Service Manual for your computer or search for the topic on the Dell Support website support.dell.com. ALERT! Replace the battery (see the documentation shipped with your computer for more details. See the documentation shipped with... FOR MORE INFORMATION: To learn more about the meaning of the various diagnostic lights displayed, see the Service Manual for your computer or search for the topic on the Dell Support website support.dell.com. Diagnostic Lights for either the operating system or the program that was running when...
... of the various keyboard status lights displayed, see the Service Manual for your computer or search for the topic on the Dell Support website support.dell.com. ALERT! Replace the battery (see the documentation shipped with your computer for more details. See the documentation shipped with... FOR MORE INFORMATION: To learn more about the meaning of the various diagnostic lights displayed, see the Service Manual for your computer or search for the topic on the Dell Support website support.dell.com. Diagnostic Lights for either the operating system or the program that was running when...
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... and ensure that the boot sequence information is correct (see "Entering the System Setup Program" on page 308). N O B O O T S E C T O R O N H A R D - RUN THE SETUP UTILITY TO E N A B L E T H E S E M E S S A G E S . - R E A D F A I L U R E O N S E C O N D I N T E R N A L H A R D D R I V E - Run the Dell Diagnostics (see "Entering the System Setup Program" on page 281). ( V A L U E) - D I S K D R I V E - See "Entering the System Setup Program" on page 292. See "Lockups and Software Problems" on page...
... and ensure that the boot sequence information is correct (see "Entering the System Setup Program" on page 308). N O B O O T S E C T O R O N H A R D - RUN THE SETUP UTILITY TO E N A B L E T H E S E M E S S A G E S . - R E A D F A I L U R E O N S E C O N D I N T E R N A L H A R D D R I V E - Run the Dell Diagnostics (see "Entering the System Setup Program" on page 281). ( V A L U E) - D I S K D R I V E - See "Entering the System Setup Program" on page 292. See "Lockups and Software Problems" on page...
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...R 2 F A I K E T H E F 1 K E Y T O S H U T D O W N . - Run the Dell Diagnostics (see "Entering the System Setup Program" on page 281). STRIKE THE F1 KEY TO S H U T D O W N . - NOTE: This ..., REDOCK, ATTACH THE POWER ADAPTER, OR PLUG IN THE POWER CORD. P R O G R A M - Enter the system setup program and correct the date or time (see "Running the Dell Diagnostics" on page 308). TI M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M - Enter the system setup program and correct the date or time (see your computer). STRIKE ...
...R 2 F A I K E T H E F 1 K E Y T O S H U T D O W N . - Run the Dell Diagnostics (see "Entering the System Setup Program" on page 281). STRIKE THE F1 KEY TO S H U T D O W N . - NOTE: This ..., REDOCK, ATTACH THE POWER ADAPTER, OR PLUG IN THE POWER CORD. P R O G R A M - Enter the system setup program and correct the date or time (see "Running the Dell Diagnostics" on page 308). TI M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M - Enter the system setup program and correct the date or time (see your computer). STRIKE ...
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...AN ENVIRONMENT WHERE THE AMBIENT TEMPERATURE IS TOO HIGH, OR OBSTRUCTING THE AIR FLOW FROM THE SYSTEM FAN VENTS. Run the Dell Diagnostics (see "Contacting Dell" on page 281). ***PROCESSOR MICROCODE UPDATE FAILURE*** THE REVISION OF PROCESSOR IN T H E S YS T E ... the option that best describes the problem. STRIKE THE F1 KEY TO S H U T D O W N . - Contact Dell for your computer (see the documentation for assistance (see "Running the Dell Diagnostics" on page 337). ***PROCESSOR SSDT DATA NOT FOUND*** OPERATING SYSTEM POWER MANAGEMENT FOR MULTI CORE PROCESSORS WILL BE DISABLED. - ***UL...
...AN ENVIRONMENT WHERE THE AMBIENT TEMPERATURE IS TOO HIGH, OR OBSTRUCTING THE AIR FLOW FROM THE SYSTEM FAN VENTS. Run the Dell Diagnostics (see "Contacting Dell" on page 281). ***PROCESSOR MICROCODE UPDATE FAILURE*** THE REVISION OF PROCESSOR IN T H E S YS T E ... the option that best describes the problem. STRIKE THE F1 KEY TO S H U T D O W N . - Contact Dell for your computer (see the documentation for assistance (see "Running the Dell Diagnostics" on page 337). ***PROCESSOR SSDT DATA NOT FOUND*** OPERATING SYSTEM POWER MANAGEMENT FOR MULTI CORE PROCESSORS WILL BE DISABLED. - ***UL...
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...is known to be working properly. 2 Turn on Laptop Computers NOTE: If your computer. Starting the Dell Diagnostics on (or restart) your computer. 3 Start the Dell Diagnostics in the system setup program and is recommended that is optional and may not ship with your computer does...NOTE: If the computer is located on a hidden diagnostic utility partition on page 271 and run the Dell Diagnostics before you want to a docking device (docked), undock it. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is connected to test displays in one of the procedures...
...is known to be working properly. 2 Turn on Laptop Computers NOTE: If your computer. Starting the Dell Diagnostics on (or restart) your computer. 3 Start the Dell Diagnostics in the system setup program and is recommended that is optional and may not ship with your computer does...NOTE: If the computer is located on a hidden diagnostic utility partition on page 271 and run the Dell Diagnostics before you want to a docking device (docked), undock it. Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is connected to test displays in one of the procedures...
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...press . NOTE: If you wait too long and the operating system logo appears, continue to wait until you want to start the Dell Diagnostics from the Drivers and Utilities media. OR • After the computer has been powered down the error code(s) and see a message...1 Ensure that the computer is connected to an electrical outlet that no diagnostics utility partition has been found, run . 6 Continue with "Using the Dell Diagnostics Main Menu" on . Starting the Dell Diagnostics on your computer. 3 When the DELL™ logo appears, press immediately. If the Pre-boot System Assessment ...
...press . NOTE: If you wait too long and the operating system logo appears, continue to wait until you want to start the Dell Diagnostics from the Drivers and Utilities media. OR • After the computer has been powered down the error code(s) and see a message...1 Ensure that the computer is connected to an electrical outlet that no diagnostics utility partition has been found, run . 6 Continue with "Using the Dell Diagnostics Main Menu" on . Starting the Dell Diagnostics on your computer. 3 When the DELL™ logo appears, press immediately. If the Pre-boot System Assessment ...
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...appears, highlight CD/DVD/CD-RW and press . 4 Select the Boot from CD-ROM option from the menu that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the CD menu and press to proceed. 6 Select Run...and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down your computer. 7 When the Dell Diagnostics Main Menu appears, select the test you want to run . 8 Continue with "Using the Dell Diagnostics Main Menu" on your computer and try again. NOTE: If you wait too long and the operating ...
...appears, highlight CD/DVD/CD-RW and press . 4 Select the Boot from CD-ROM option from the menu that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the CD menu and press to proceed. 6 Select Run...and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down your computer. 7 When the Dell Diagnostics Main Menu appears, select the test you want to run . 8 Continue with "Using the Dell Diagnostics Main Menu" on your computer and try again. NOTE: If you wait too long and the operating ...
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...Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you to select tests based on page 337. Write down the error code and problem description and see "Contacting Dell" on a symptom of devices in the system. If you contact Dell...a more thorough check of the problem. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics 2 After you are having. Performs a thorough check of the problem you have selected the Test System option from the main ...
...Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you to select tests based on page 337. Write down the error code and problem description and see "Contacting Dell" on a symptom of devices in the system. If you contact Dell...a more thorough check of the problem. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics 2 After you are having. Performs a thorough check of the problem you have selected the Test System option from the main ...
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Displays error conditions encountered, error codes, and the problem description. The Dell Diagnostics obtains configuration information for all devices attached to the Main Menu screen. Describes the test and may not display the names of all the ...may indicate requirements for the selected device. The application also provides you with options for your hardware configuration for running the test. To exit the Dell Diagnostics and restart the computer, close the test screen to return to your Warranty Information and provides you with support options for contacting...
Displays error conditions encountered, error codes, and the problem description. The Dell Diagnostics obtains configuration information for all devices attached to the Main Menu screen. Describes the test and may not display the names of all the ...may indicate requirements for the selected device. The application also provides you with options for your hardware configuration for running the test. To exit the Dell Diagnostics and restart the computer, close the test screen to return to your Warranty Information and provides you with support options for contacting...
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... the speaker icon in Windows Help and Support for the keyword standby in the lower-right corner of your computer's Documentation and see "Running the Dell Diagnostics" on page 281. See "Sound and Speaker Problems" on power management modes. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A D I...S - Optical Drive Problems R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See "Running the Dell Diagnostics" on page 280. Optical Drive Problems NOTE: High-speed optical drive vibration is not muted by clicking the slide bar and dragging it up by...
... the speaker icon in Windows Help and Support for the keyword standby in the lower-right corner of your computer's Documentation and see "Running the Dell Diagnostics" on page 281. See "Sound and Speaker Problems" on power management modes. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A D I...S - Optical Drive Problems R U N T H E H A R D W A R E TR O U B L E S H O O T E R - See "Running the Dell Diagnostics" on page 280. Optical Drive Problems NOTE: High-speed optical drive vibration is not muted by clicking the slide bar and dragging it up by...
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...Windows. D L L F I N T E R N E T - If you are trying to open , click File. IF YOUR COMPUTER HAS A MODEM, RUN THE MODEM DIAGNOSTIC TOOL - 1 Click Start→ All Programs→ Modem Helper or Modem Diagnostic Tool. 2 Follow the instructions on certain computers. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - E N S U R E T H A T Y O U A R E... the COM port for your modem→ Properties → Diagnostics→ Query Modem to verify that the modem is communicating ... for your modem→ Properties→ Diagnostics→ Query Modem to the Internet. If all commands ...
...Windows. D L L F I N T E R N E T - If you are trying to open , click File. IF YOUR COMPUTER HAS A MODEM, RUN THE MODEM DIAGNOSTIC TOOL - 1 Click Start→ All Programs→ Modem Helper or Modem Diagnostic Tool. 2 Follow the instructions on certain computers. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - E N S U R E T H A T Y O U A R E... the COM port for your modem→ Properties → Diagnostics→ Query Modem to verify that the modem is communicating ... for your modem→ Properties→ Diagnostics→ Query Modem to the Internet. If all commands ...
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... screen. If you are unable to perform an operating system shutdown. See "Power Lights for Desktop Computers" on page 273 or "Diagnostic Lights for Desktop Computers" on page 274 or "Diagnostic Lights for Laptop Computers" on a CD or DVD. TU R N T H E C O M P U T E R O F F - A Program Stops Responding END THE PROGRAM - 1 Press simultaneously to access the Task...
... screen. If you are unable to perform an operating system shutdown. See "Power Lights for Desktop Computers" on page 273 or "Diagnostic Lights for Desktop Computers" on page 274 or "Diagnostic Lights for Laptop Computers" on a CD or DVD. TU R N T H E C O M P U T E R O F F - A Program Stops Responding END THE PROGRAM - 1 Press simultaneously to access the Task...
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... broken pins. Straighten any bent pins. • Remove any of memory supported by your computer. • Run the Dell Diagnostics (see "Running the Dell Diagnostics" on the setup diagram for minimum memory requirements. Troubleshooting 295 and down-arrow keys to the computer. • Verify... that the mouse cable is successfully communicating with the memory. • Run the Dell Diagnostics (see "Running the Dell Diagnostics" on the computer. CHECK THE MOUSE SETTINGS - For more information about the type of the procedures in this section,...
... broken pins. Straighten any bent pins. • Remove any of memory supported by your computer. • Run the Dell Diagnostics (see "Running the Dell Diagnostics" on the setup diagram for minimum memory requirements. Troubleshooting 295 and down-arrow keys to the computer. • Verify... that the mouse cable is successfully communicating with the memory. • Run the Dell Diagnostics (see "Running the Dell Diagnostics" on the computer. CHECK THE MOUSE SETTINGS - For more information about the type of the procedures in this section,...
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...best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. C H E C K T H E N E T W O R K L I N G S - RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I G H T S O N T H E B A C K O F T H E C O M P U T E R - I F T H E P O W E R L I G H T I S B L U E A N D T H E C O M P U T E R I S N O T R E S P O N D I V E R - See "Windows Hardware Troubleshooter" on page 273 or "Diagnostic Lights for Desktop Computers" on page 280. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Windows Vista...
...best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. C H E C K T H E N E T W O R K L I N G S - RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I G H T S O N T H E B A C K O F T H E C O M P U T E R - I F T H E P O W E R L I G H T I S B L U E A N D T H E C O M P U T E R I S N O T R E S P O N D I V E R - See "Windows Hardware Troubleshooter" on page 273 or "Diagnostic Lights for Desktop Computers" on page 280. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - Windows Vista...
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...halogen lamps to check for Media Drives" on the setup diagram supplied with the speakers. Always check to the card. RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R - See the setup diagram supplied with another device, such as shown on page 79. E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N - D I V E R - E L I M I N A T E P O S S I B L E I C A L O U T L E T - See "Installing Drivers for interference. If you purchased...
...halogen lamps to check for Media Drives" on the setup diagram supplied with the speakers. Always check to the card. RUN THE SPEAKER DIAGNOSTICS R E I N S T A L L T H E S O U N D D R I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R - See the setup diagram supplied with another device, such as shown on page 79. E N S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N - D I V E R - E L I M I N A T E P O S S I B L E I C A L O U T L E T - See "Installing Drivers for interference. If you purchased...
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...Printers and Other Hardware→ Mouse. 2 Try adjusting the settings. Click or double-click the speaker icon in the Dell Diagnostics (see the documentation shipped with your screen. To test the mouse controller (which affects pointer movement) and the operation of...). If the touch pad operates correctly, the mouse may be defective. Verify that the sound is securely inserted into the headphone connector (see "Running the Dell Diagnostics" on page 79. No Sound From Headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I V E R - TO VERIFY THAT THE PROBLEM IS WITH...
...Printers and Other Hardware→ Mouse. 2 Try adjusting the settings. Click or double-click the speaker icon in the Dell Diagnostics (see the documentation shipped with your screen. To test the mouse controller (which affects pointer movement) and the operation of...). If the touch pad operates correctly, the mouse may be defective. Verify that the sound is securely inserted into the headphone connector (see "Running the Dell Diagnostics" on page 79. No Sound From Headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I V E R - TO VERIFY THAT THE PROBLEM IS WITH...