Owner's Manual
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3 Solving Problems 51 Troubleshooting Tips 51 Battery Problems 51 Drive Problems 52 CD and DVD drive problems 53 Hard drive problems 54 E-Mail, Modem, and Internet Problems 54 Error ...
3 Solving Problems 51 Troubleshooting Tips 51 Battery Problems 51 Drive Problems 52 CD and DVD drive problems 53 Hard drive problems 54 E-Mail, Modem, and Internet Problems 54 Error ...
Owner's Manual
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... screen is difficult to read 72 4 Troubleshooting Tools 75 Power Lights 75 Beep Codes 76 System Messages 78 Dell Diagnostics 80 When to Use the Dell Diagnostics 80 Starting the Dell Diagnostics From Your Hard Drive 80 Starting the Dell Diagnostics From the Drivers and Utilities Media 81 Dell Diagnostics Main Menu 81 Drivers 83 What...
... screen is difficult to read 72 4 Troubleshooting Tools 75 Power Lights 75 Beep Codes 76 System Messages 78 Dell Diagnostics 80 When to Use the Dell Diagnostics 80 Starting the Dell Diagnostics From Your Hard Drive 80 Starting the Dell Diagnostics From the Drivers and Utilities Media 81 Dell Diagnostics Main Menu 81 Drivers 83 What...
Owner's Manual
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...components, such as memory, the hard drive, and the operating system • Customer Care - Upgrade information premier.support.dell.com. for Dell™ 3.5-inch USB floppy drives, optical drives, and USB devices. Certified drivers, patches, and software updates •... contract, online discussions with other Dell customers Premier Support website at • Upgrades - Troubleshooting hints Dell Support Website - Online discussion customers can also use the customized Dell with technical support • Reference - NOTE: The support.dell.com user interface may vary depending...
...components, such as memory, the hard drive, and the operating system • Customer Care - Upgrade information premier.support.dell.com. for Dell™ 3.5-inch USB floppy drives, optical drives, and USB devices. Certified drivers, patches, and software updates •... contract, online discussions with other Dell customers Premier Support website at • Upgrades - Troubleshooting hints Dell Support Website - Online discussion customers can also use the customized Dell with technical support • Reference - NOTE: The support.dell.com user interface may vary depending...
Owner's Manual
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...if it is properly connected. • If an error message appears on the screen, write down the exact message. Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ...ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see "Replacing the Battery"...
...if it is properly connected. • If an error message appears on the screen, write down the exact message. Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures and ...ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see "Replacing the Battery"...
Owner's Manual
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... AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Solving Problems 61 Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the operating system installed...
... AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Solving Problems 61 Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the operating system installed...
Owner's Manual
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... and then reinstall any of interference are securely connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. See the printer documentation for your printer, contact the printer's manufacturer.
... and then reinstall any of interference are securely connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. See the printer documentation for your printer, contact the printer's manufacturer.
Owner's Manual
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... click Printers and Other Hardware. 2 Click Scanners and Cameras. VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - See the scanner documentation for setup and troubleshooting information. Ensure that the scanner cables are securely connected to the scanner and the computer. Windows Vista: 1 Click Start , click Control Panel, and then click...
... click Printers and Other Hardware. 2 Click Scanners and Cameras. VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - See the scanner documentation for setup and troubleshooting information. Ensure that the scanner cables are securely connected to the scanner and the computer. Windows Vista: 1 Click Start , click Control Panel, and then click...
Owner's Manual
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... and that the headphone cable is not muted. Solving Problems 71 See "Manually Reinstalling Drivers" on page 172. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - NOTE: See the monitor documentation for troubleshooting procedures. See "Resolving Software and Hardware Incompatibilities" on page 15). A D J U S T T H E W I N D O W S V O L U M E C O N T R O L -
... and that the headphone cable is not muted. Solving Problems 71 See "Manually Reinstalling Drivers" on page 172. R U N T H E H A R D W A R E TR O U B L E S H O O T E R - NOTE: See the monitor documentation for troubleshooting procedures. See "Resolving Software and Hardware Incompatibilities" on page 15). A D J U S T T H E W I N D O W S V O L U M E C O N T R O L -
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..., power strips, and power extension cables to resume normal operation.If the power light is blue and the computer is in standby mode. Troubleshooting Tools 75 Ensure that the computer turns on the back of the computer and the electrical outlet. - Ensure the display is not responding...: - Troubleshooting Tools Power Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the power connector on properly. ...
..., power strips, and power extension cables to resume normal operation.If the power light is blue and the computer is in standby mode. Troubleshooting Tools 75 Ensure that the computer turns on the back of the computer and the electrical outlet. - Ensure the display is not responding...: - Troubleshooting Tools Power Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the power connector on properly. ...
Owner's Manual
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...cause (see "Cards" on page 102). - Remove and then reinstall the memory modules (see "System Board Components" on page 80). 76 Troubleshooting Tools Beep Codes Your computer might be a power problem or an internal device malfunction. - One possible beep code consists of beeps, called a ...on page 107). - This beep code tells you that the computer encountered a possible motherboard failure. Remove and then reinstall any cards (see "Dell Diagnostics" on page 102). • If the power light is blinking amber, the computer is steady amber, there may be malfunctioning or ...
...cause (see "Cards" on page 102). - Remove and then reinstall the memory modules (see "System Board Components" on page 80). 76 Troubleshooting Tools Beep Codes Your computer might be a power problem or an internal device malfunction. - One possible beep code consists of beeps, called a ...on page 107). - This beep code tells you that the computer encountered a possible motherboard failure. Remove and then reinstall any cards (see "Dell Diagnostics" on page 102). • If the power light is blinking amber, the computer is steady amber, there may be malfunctioning or ...
Owner's Manual
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...computer (see "Replacing the Possible battery failure Battery" on page 109). 3 If the problem persists, contact Dell. Possible motherboard failure. Video BIOS Test Failure. BIOS checksum failure. RAM Read/Write failure. 1 Ensure that... the problem persists, contact Dell. failure. Real time clock failure. 1 Replace the battery (see "Installing Memory" on page 142). Contact Dell. If the computer starts normally, reinstall an additional module. Contact Dell. or motherboard failure. 2 If the problem persists, contact Dell. Troubleshooting Tools 77 Code (repetitive ...
...computer (see "Replacing the Possible battery failure Battery" on page 109). 3 If the problem persists, contact Dell. Possible motherboard failure. Video BIOS Test Failure. BIOS checksum failure. RAM Read/Write failure. 1 Ensure that... the problem persists, contact Dell. failure. Real time clock failure. 1 Replace the battery (see "Installing Memory" on page 142). Contact Dell. If the computer starts normally, reinstall an additional module. Contact Dell. or motherboard failure. 2 If the problem persists, contact Dell. Troubleshooting Tools 77 Code (repetitive ...
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... FAILED AT CHECKPOINT [NNNN]. H A R D - D I S K D R I V E R E A D F A I L U R E - System Messages NOTE: If the message you received is not listed in the table, see "Keyboard Problems" on page 58). 78 Troubleshooting Tools Keyboard failure or keyboard cable loose (see the documentation for loose cable connection. H A R D - K E Y B O A R D F A I L U R E - D I S K D R I V E F A I L U R E - D I S K E T T E R E A D F A I L U R E -
... FAILED AT CHECKPOINT [NNNN]. H A R D - D I S K D R I V E R E A D F A I L U R E - System Messages NOTE: If the message you received is not listed in the table, see "Keyboard Problems" on page 58). 78 Troubleshooting Tools Keyboard failure or keyboard cable loose (see the documentation for loose cable connection. H A R D - K E Y B O A R D F A I L U R E - D I S K D R I V E F A I L U R E - D I S K E T T E R E A D F A I L U R E -
Owner's Manual
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... system setup and ensure that has a bootable operating system or remove the floppy disk from drive A and restart the computer. N O T A B O O T D I V E P R O B L E M . - Disconnect the USB device. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. S.M.A.R.T error, possible... or No bootable device exists. • If the floppy drive is your boot device, ensure that a bootable floppy disk is in BIOS setup. S YS T E M D I S K O R D I S K E R R O R - Troubleshooting Tools 79
... system setup and ensure that has a bootable operating system or remove the floppy disk from drive A and restart the computer. N O T A B O O T D I V E P R O B L E M . - Disconnect the USB device. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. S.M.A.R.T error, possible... or No bootable device exists. • If the floppy drive is your boot device, ensure that a bootable floppy disk is in BIOS setup. S YS T E M D I S K O R D I S K E R R O R - Troubleshooting Tools 79
Owner's Manual
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...Utilities media. 4 Press any of the procedures in this section, follow the safety instructions in the Product Information Guide. Start the Dell Diagnostics from the Drivers and Utilities media. then, shut down your hard drive or from your computer and try again. See "...diagnostics utility partition has been found, run the Dell Diagnostics before you see the Microsoft® Windows® desktop; Dell Diagnostics CAUTION: Before you begin . NOTICE: The Dell Diagnostics works only on (or restart) your hard drive. 80 Troubleshooting Tools NOTE: The Drivers and Utilities media ...
...Utilities media. 4 Press any of the procedures in this section, follow the safety instructions in the Product Information Guide. Start the Dell Diagnostics from the Drivers and Utilities media. then, shut down your hard drive or from your computer and try again. See "...diagnostics utility partition has been found, run the Dell Diagnostics before you see the Microsoft® Windows® desktop; Dell Diagnostics CAUTION: Before you begin . NOTICE: The Dell Diagnostics works only on (or restart) your hard drive. 80 Troubleshooting Tools NOTE: The Drivers and Utilities media ...
Owner's Manual
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... the Main Menu screen appears, click the button for one time only. When the DELL logo appears, press immediately. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics Troubleshooting Tools 81 then, shut down and restart the computer. NOTE: It is recommended...
... the Main Menu screen appears, click the button for one time only. When the DELL logo appears, press immediately. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics Troubleshooting Tools 81 then, shut down and restart the computer. NOTE: It is recommended...
Owner's Manual
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...Write down the error code and problem description and see "Getting Help" on a symptom of the problem you are having. If you contact Dell, technical support will ask for more . Displays error conditions encountered, error codes, and the problem description. This typically can take an hour ...the applicable tab described in the computer. This typically can take 10 to be run. NOTE: The Service Tag for running the test. 82 Troubleshooting Tools This option lists the most common symptoms. 3 If a problem is located at the top of the test and any error conditions encountered. ...
...Write down the error code and problem description and see "Getting Help" on a symptom of the problem you are having. If you contact Dell, technical support will ask for more . Displays error conditions encountered, error codes, and the problem description. This typically can take an hour ...the applicable tab described in the computer. This typically can take 10 to be run. NOTE: The Service Tag for running the test. 82 Troubleshooting Tools This option lists the most common symptoms. 3 If a problem is located at the top of the test and any error conditions encountered. ...
Owner's Manual
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..., come with required drivers already installed-no further installation or configuration is a Driver? A driver is a program that use the device. The Dell Diagnostics obtains configuration information for the selected device. Troubleshooting Tools 83 NOTICE: The Drivers and Utilities media may need to the Main Menu screen. Tab Function Configuration Displays your operating...
..., come with required drivers already installed-no further installation or configuration is a Driver? A driver is a program that use the device. The Dell Diagnostics obtains configuration information for the selected device. Troubleshooting Tools 83 NOTICE: The Drivers and Utilities media may need to the Main Menu screen. Tab Function Configuration Displays your operating...
Owner's Manual
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... the driver. otherwise, contact your Drivers and Utilities media provide approved drivers for Dell™ computers. NOTE: You must be logged in with Administrator privileges to continue. Windows XP: 1 Click Start, then click Control Panel. 2 Click System. 84 Troubleshooting Tools NOTE: You must be logged in with Administrator privileges to replace the...
... the driver. otherwise, contact your Drivers and Utilities media provide approved drivers for Dell™ computers. NOTE: You must be logged in with Administrator privileges to continue. Windows XP: 1 Click Start, then click Control Panel. 2 Click System. 84 Troubleshooting Tools NOTE: You must be logged in with Administrator privileges to replace the...
Owner's Manual
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... Your Operating System" on the computer, click Continue; If this is your administrator to the operating state that existed before you installed the new driver. Troubleshooting Tools 85 If Device Driver Rollback does not resolve the problem, then use the Drivers and Utilities media, go to step 5. 2 When the Drivers and...
... Your Operating System" on the computer, click Continue; If this is your administrator to the operating state that existed before you installed the new driver. Troubleshooting Tools 85 If Device Driver Rollback does not resolve the problem, then use the Drivers and Utilities media, go to step 5. 2 When the Drivers and...
Owner's Manual
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... the driver files. 8 When the name of the appropriate driver appears, click Next. 9 Click Finish, and then restart your computer. 86 Troubleshooting Tools If a particular driver is detecting hardware in your hard drive as described in with the device. The drivers that are used by your... extracting the driver files to reinstall and follow the instructions on the screen. If you want to your computer. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities media displays drivers only for hardware that you installed additional hardware, the drivers...
... the driver files. 8 When the name of the appropriate driver appears, click Next. 9 Click Finish, and then restart your computer. 86 Troubleshooting Tools If a particular driver is detecting hardware in your hard drive as described in with the device. The drivers that are used by your... extracting the driver files to reinstall and follow the instructions on the screen. If you want to your computer. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities media displays drivers only for hardware that you installed additional hardware, the drivers...