Dell Technology Guide
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Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 ... Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options...
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 ... Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With Options...
Dell Technology Guide
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... • Troubleshooting Search • Windows Vista Center • Windows XP Support Center • Wireless Center Customer Service • Dell Financial Services • FAQs • Invoices • Missing, Wrong & Damaged • Order Status • Ownership Transfer •...; International Ownership Transfer • Packing Slips • Pickup/Redelivery • Dell Dollars/Rebate Center • Report a Stolen System • Returns • Update Billing Address Warranty Information • Expired Warranty Service • Extend & Upgrade Warranty •...
... • Troubleshooting Search • Windows Vista Center • Windows XP Support Center • Wireless Center Customer Service • Dell Financial Services • FAQs • Invoices • Missing, Wrong & Damaged • Order Status • Ownership Transfer •...; International Ownership Transfer • Packing Slips • Pickup/Redelivery • Dell Dollars/Rebate Center • Report a Stolen System • Returns • Update Billing Address Warranty Information • Expired Warranty Service • Extend & Upgrade Warranty •...
Dell Technology Guide
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Use the system setup program to update your computer's time, date, or password can be changed using the BIOS, using options provided by the operating system is a utility that serves as the ...; Verify information about accessing the system setup program and configuring hardware components, see "System Setup" on page 301. • Service Contracts & Forms • Warranty Status Dell Forums • Support Forums • Discussion Forums Contact Us • Customer Service • Financing Support • Sales Support • Technical Support • International Notebook Support...
Use the system setup program to update your computer's time, date, or password can be changed using the BIOS, using options provided by the operating system is a utility that serves as the ...; Verify information about accessing the system setup program and configuring hardware components, see "System Setup" on page 301. • Service Contracts & Forms • Warranty Status Dell Forums • Support Forums • Discussion Forums Contact Us • Customer Service • Financing Support • Sales Support • Technical Support • International Notebook Support...
Dell Technology Guide
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... your operating system. • Connect or install a new device. You may need to install drivers if you may need to reinstall or update the driver. If Device Driver Rollback does not resolve the problem, use System Restore (see if any device has an exclamation point (a yellow...to the state that controls your computer after you installed the new driver. Determining Whether a Device Driver is a program that existed before you install or update a driver, use Windows Device Driver Rollback. 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 Right-click the ...
... your operating system. • Connect or install a new device. You may need to install drivers if you may need to reinstall or update the driver. If Device Driver Rollback does not resolve the problem, use System Restore (see if any device has an exclamation point (a yellow...to the state that controls your computer after you installed the new driver. Determining Whether a Device Driver is a program that existed before you install or update a driver, use Windows Device Driver Rollback. 1 Click Start and right-click Computer. 2 Click Properties→ Device Manager. 3 Right-click the ...
Dell Technology Guide
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HINT: The Dell Support website at support.dell.com and your computer. E N S U R E T H A T M I C R O S O F T W I N D O W S R E C O G N I Z E S T H E D R I V E - If the drive is defective. • Insert... Browse, and browse to the location to eliminate the possibility that the original media is not listed, contact Dell (see "Contacting Dell" on page 280. Drives and Media 81 CLEAN THE DRIVE OR DISK - See "Windows Hardware Troubleshooter" ... for which you are installing the driver. 6 Click the Driver tab→ Update Driver→ Browse my computer for Dell computers.
HINT: The Dell Support website at support.dell.com and your computer. E N S U R E T H A T M I C R O S O F T W I N D O W S R E C O G N I Z E S T H E D R I V E - If the drive is defective. • Insert... Browse, and browse to the location to eliminate the possibility that the original media is not listed, contact Dell (see "Contacting Dell" on page 280. Drives and Media 81 CLEAN THE DRIVE OR DISK - See "Windows Hardware Troubleshooter" ... for which you are installing the driver. 6 Click the Driver tab→ Update Driver→ Browse my computer for Dell computers.
Dell Technology Guide
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... services, event viewer, and other storage, and service system utilities. Adjust visual effects - Advanced tools - Computer Management - Event Viewer - advanced security tool to manage and update system security for laptop computers. provides access to system tools, such as Event Viewer and System Information. change power-related settings so that your computer...
... services, event viewer, and other storage, and service system utilities. Adjust visual effects - Advanced tools - Computer Management - Event Viewer - advanced security tool to manage and update system security for laptop computers. provides access to system tools, such as Event Viewer and System Information. change power-related settings so that your computer...
Dell Technology Guide
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... your broadband Internet connection. Some firewalls also restrict unauthorized transmittal of spyware software sending information through your network, and check for updates regularly. To set up a firewall. The Windows Vista and Windows XP operating systems incorporate a firewall. When setting up -...to-date software. Use up the router, enable data encryption. Software companies regularly update their products to enable the firewall. Install the latest version of your router. Follow these steps to check that the Windows ...
... your broadband Internet connection. Some firewalls also restrict unauthorized transmittal of spyware software sending information through your network, and check for updates regularly. To set up a firewall. The Windows Vista and Windows XP operating systems incorporate a firewall. When setting up -...to-date software. Use up the router, enable data encryption. Software companies regularly update their products to enable the firewall. Install the latest version of your router. Follow these steps to check that the Windows ...
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...4 Uncheck File and Printer Sharing and then click OK. If you are using public wireless networks, update your Windows network security settings for a Public Place. Locating Networks With the Dell Wi-Fi Catcher™ Network Locator Your computer may include a wireless switch. Use a firewall....Exceptions tab on page 255. Do not access online financial websites from a public WLAN. Disable file and print sharing. Update your operating system does not include a firewall, purchase and install an integrated Internet security software package or, at a minimum, standalone firewall software...
...4 Uncheck File and Printer Sharing and then click OK. If you are using public wireless networks, update your Windows network security settings for a Public Place. Locating Networks With the Dell Wi-Fi Catcher™ Network Locator Your computer may include a wireless switch. Use a firewall....Exceptions tab on page 255. Do not access online financial websites from a public WLAN. Disable file and print sharing. Update your operating system does not include a firewall, purchase and install an integrated Internet security software package or, at a minimum, standalone firewall software...
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...of higher trust type To set up to the Internet. Using Antivirus Programs Protect your computer from the Dell Support web page located at support.dell.com. You can update automatically when you are connected to date since new viruses are : • Internet, which has different... levels of different trust levels. Updating Your Antivirus Programs Keep your antivirus program up a firewall: 1 Click Start→ Control ...
...of higher trust type To set up to the Internet. Using Antivirus Programs Protect your computer from the Dell Support web page located at support.dell.com. You can update automatically when you are connected to date since new viruses are : • Internet, which has different... levels of different trust levels. Updating Your Antivirus Programs Keep your antivirus program up a firewall: 1 Click Start→ Control ...
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... laptop media device is compatible with the device. Then, when you want to copy, Media Player automatically syncs your computer in the future, Media Player updates the device. 208 Multimedia Laptop Media Devices (MP3 Players) FOR MORE INFORMATION: To learn more about connecting your laptop media device to your computer and...
... laptop media device is compatible with the device. Then, when you want to copy, Media Player automatically syncs your computer in the future, Media Player updates the device. 208 Multimedia Laptop Media Devices (MP3 Players) FOR MORE INFORMATION: To learn more about connecting your laptop media device to your computer and...
Dell Technology Guide
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... type it contains. • Unsecured - As a rule of Getting Computer Viruses • Install an antivirus program • Avoid opening suspicious e-mails or e-mail attachments • Update Windows on a regular basis • Use a firewall Security and Privacy 257 FOR MORE INFORMATION: To learn more about using unsecured public wireless network. A security-enabled...
... type it contains. • Unsecured - As a rule of Getting Computer Viruses • Install an antivirus program • Avoid opening suspicious e-mails or e-mail attachments • Update Windows on a regular basis • Use a firewall Security and Privacy 257 FOR MORE INFORMATION: To learn more about using unsecured public wireless network. A security-enabled...
Dell Technology Guide
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... the power cable into an electrical outlet and that the power strip is not responding, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. power button The power button light located on the keyboard, move the mouse, or press the power button to ...procedures in standby mode. Troubleshooting 273 For additional safety best practices information, see the Service Manual for self-support information, software updates, and health scans of the computer illuminates and blinks or remains solid to resume normal operation. NOTE: On certain systems the...
... the power cable into an electrical outlet and that the power strip is not responding, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. power button The power button light located on the keyboard, move the mouse, or press the power button to ...procedures in standby mode. Troubleshooting 273 For additional safety best practices information, see the Service Manual for self-support information, software updates, and health scans of the computer illuminates and blinks or remains solid to resume normal operation. NOTE: On certain systems the...
Dell Technology Guide
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...troubleshooting steps. 280 Troubleshooting STRIKE THE F1 KEY TO S H U T D O W N . - Contact Dell for your computer (see "Running the Dell Diagnostics" on page 337). ***PROCESSOR SSDT DATA NOT FOUND*** OPERATING SYSTEM POWER MANAGEMENT FOR MULTI CORE PROCESSORS WILL... SHOWN BELOW THE F3-KEY MESSAGE. YOUR SYSTEM AUTOMATICALLY POWERED OFF BECAUSE IT BECAME WARMER THAN EXPECTED. Run the Dell Diagnostics (see the documentation for assistance (see "Contacting Dell" on page 281). ***PROCESSOR MICROCODE UPDATE FAILURE*** THE REVISION OF PROCESSOR IN T H E S YS T E M I S N O T S U P P ...
...troubleshooting steps. 280 Troubleshooting STRIKE THE F1 KEY TO S H U T D O W N . - Contact Dell for your computer (see "Running the Dell Diagnostics" on page 337). ***PROCESSOR SSDT DATA NOT FOUND*** OPERATING SYSTEM POWER MANAGEMENT FOR MULTI CORE PROCESSORS WILL... SHOWN BELOW THE F3-KEY MESSAGE. YOUR SYSTEM AUTOMATICALLY POWERED OFF BECAUSE IT BECAME WARMER THAN EXPECTED. Run the Dell Diagnostics (see the documentation for assistance (see "Contacting Dell" on page 281). ***PROCESSOR MICROCODE UPDATE FAILURE*** THE REVISION OF PROCESSOR IN T H E S YS T E M I S N O T S U P P ...
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... to match the AC power at your location, if applicable. - The service is set to the same electrical outlet Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of interference are: - Remove and then reinstall the memory modules (see the Documentation for... your computer.) • If the power light is securely connected to support.dell.com/technicalupdate. Too many devices on a power strip - To enroll for the Dell Technical Update service, go to the system board (see the Documentation for your computer. - Remove ...
... to match the AC power at your location, if applicable. - The service is set to the same electrical outlet Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of interference are: - Remove and then reinstall the memory modules (see the Documentation for... your computer.) • If the power light is securely connected to support.dell.com/technicalupdate. Too many devices on a power strip - To enroll for the Dell Technical Update service, go to the system board (see the Documentation for your computer. - Remove ...
Dell Technology Guide
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...) your computer and try again. 4 The Boot Menu appears, listing all available boot devices. 5 Use the arrow keys to a USB device, the device must be updated for the current boot only). NOTE: To boot to select the appropriate device (for certain hardware replacements. 310 System Setup If you wait too long... computer boots to a USB connector. 2 Turn on the computer. Changing Boot Sequence to a USB Device 1 Connect the USB device to the selected device. When the DELL logo appears, press immediately.
...) your computer and try again. 4 The Boot Menu appears, listing all available boot devices. 5 Use the arrow keys to a USB device, the device must be updated for the current boot only). NOTE: To boot to select the appropriate device (for certain hardware replacements. 310 System Setup If you wait too long... computer boots to a USB connector. 2 Turn on the computer. Changing Boot Sequence to a USB Device 1 Connect the USB device to the selected device. When the DELL logo appears, press immediately.
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...settings for this program to disk, and then click OK. Upgrading the BIOS (Flashing the BIOS) The BIOS may require flashing when an update is recommended that may/may not apply to your desktop. NOTE: It is available or when replacing the system board. System Setup 311... website at support.dell.com. 3 Click Download Now to download the file. 4 If the Export Compliance Disclaimer window appears, click Yes, I Accept this Agreement. See "Viewing System Settings With the System Setup Program" on the computer. 2 Locate the BIOS update file for more information. The Save In window appears...
...settings for this program to disk, and then click OK. Upgrading the BIOS (Flashing the BIOS) The BIOS may require flashing when an update is recommended that may/may not apply to your desktop. NOTE: It is available or when replacing the system board. System Setup 311... website at support.dell.com. 3 Click Download Now to download the file. 4 If the Export Compliance Disclaimer window appears, click Yes, I Accept this Agreement. See "Viewing System Settings With the System Setup Program" on the computer. 2 Locate the BIOS update file for more information. The Save In window appears...
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7 Click Close when the Download Complete window appears. The file icon appears on your desktop and is titled the same as the downloaded BIOS update file. 8 Double-click the file icon on the desktop and follow the instructions on the screen. 312 System Setup
7 Click Close when the Download Complete window appears. The file icon appears on your desktop and is titled the same as the downloaded BIOS update file. 8 Double-click the file icon on the desktop and follow the instructions on the screen. 312 System Setup
Quick Reference Guide
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... to replace the driver with a [!]) on the device icon. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your problem and, if necessary, update the driver. 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties... 2 Click Properties→Device Manager. NOTE: The User Account Control window may appear. otherwise, contact your computer after you install or update a driver, use Windows Device Driver Rollback to see "Reinstalling Drivers and Utilities" on the computer, click Continue; NOTE: The User ...
... to replace the driver with a [!]) on the device icon. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your problem and, if necessary, update the driver. 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties... 2 Click Properties→Device Manager. NOTE: The User Account Control window may appear. otherwise, contact your computer after you install or update a driver, use Windows Device Driver Rollback to see "Reinstalling Drivers and Utilities" on the computer, click Continue; NOTE: The User ...
Quick Reference Guide
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...8594;Next. 8 Click Finish and restart your hard drive as the first solution for restoring your operating system and preserving data files. • Dell Factory Image Restore returns your operating system. NOTE: The User Account Control window may appear. If you are installing the driver. 5 Click the... Driver tab→Update Driver→Browse my computer for driver software. 6 Click Browse and browse to the location to enter the Device Manager. 3 Double-click the...
...8594;Next. 8 Click Finish and restart your hard drive as the first solution for restoring your operating system and preserving data files. • Dell Factory Image Restore returns your operating system. NOTE: The User Account Control window may appear. If you are installing the driver. 5 Click the... Driver tab→Update Driver→Browse my computer for driver software. 6 Click Browse and browse to the location to enter the Device Manager. 3 Double-click the...
Quick Reference Guide
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...be optional and may not ship with your computer. DVD that may have shipped with your computer. NOTE: Drivers and documentation updates can be found at support.dell.com. • Desktop System Software (DSS). • Readme files. Document/Media/Label Contents Service Tag/Express Service Code The... Service Tag/Express Service Code is located on your computer. NOTE: Readme files may ship with your computer can be found at support.dell.com. • How to remove and replace parts • How to configure system settings • How to troubleshoot and solve problems...
...be optional and may not ship with your computer. DVD that may have shipped with your computer. NOTE: Drivers and documentation updates can be found at support.dell.com. • Desktop System Software (DSS). • Readme files. Document/Media/Label Contents Service Tag/Express Service Code The... Service Tag/Express Service Code is located on your computer. NOTE: Readme files may ship with your computer can be found at support.dell.com. • How to remove and replace parts • How to configure system settings • How to troubleshoot and solve problems...