Owner's Manual
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... . . . 90 Enabling/Disabling the Dell Mobile Broadband Card 90 Dell Wi-Fi Catcher™ Network Locator 91 10 Securing Your Computer 93 Security Cable Lock 93 Passwords 93 If Your Computer Is Lost or Stolen 94 11 Troubleshooting 95 Dell Technical Update Service 95 Dell Diagnostics 95 Dell Support Utility 99 Dell Support 3 100 DellConnect 101 Contents 7
... . . . 90 Enabling/Disabling the Dell Mobile Broadband Card 90 Dell Wi-Fi Catcher™ Network Locator 91 10 Securing Your Computer 93 Security Cable Lock 93 Passwords 93 If Your Computer Is Lost or Stolen 94 11 Troubleshooting 95 Dell Technical Update Service 95 Dell Diagnostics 95 Dell Support Utility 99 Dell Support 3 100 DellConnect 101 Contents 7
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... read 123 If only part of the display is readable 124 Drivers 124 What Is a Driver 124 Identifying Drivers 125 Reinstalling Drivers and Utilities 125 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 127 Restoring Your Operating System 128 Using Windows Vista System Restore 128 12 Adding...
... read 123 If only part of the display is readable 124 Drivers 124 What Is a Driver 124 Identifying Drivers 125 Reinstalling Drivers and Utilities 125 Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System 127 Restoring Your Operating System 128 Using Windows Vista System Restore 128 12 Adding...
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... It Here • Solutions - Contact information, service call status, support history, service contract, and online discussions with other Dell customers • Upgrades - Computer documentation, details on 1 Go to view the appropriate support site. • Community -...papers • Downloads - may vary depending on your computer • Reference - Online discussion with support • Dell Technical Update Service - Troubleshooting hints and Dell Support Website - Certified drivers, patches, and software updates • Notebook System Software (NSS) - NSS is ...
... It Here • Solutions - Contact information, service call status, support history, service contract, and online discussions with other Dell customers • Upgrades - Computer documentation, details on 1 Go to view the appropriate support site. • Community -...papers • Downloads - may vary depending on your computer • Reference - Online discussion with support • Dell Technical Update Service - Troubleshooting hints and Dell Support Website - Certified drivers, patches, and software updates • Notebook System Software (NSS) - NSS is ...
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Find It Here • Software upgrades and troubleshooting Dell Support Utility hints - For more information, see "Dell Support Utility" on page 99. • How to use Windows Vista® Windows Help and Support • How to work with programs and ...Follow the instructions on the screen. • Information on network activity, the Power Management Wizard, hotkeys, and other items controlled by Dell QuickSet Dell QuickSet Help To view Dell QuickSet Help, right-click the QuickSet icon in the lower-right corner of your screen. 16 Finding Information The taskbar is an automated...
Find It Here • Software upgrades and troubleshooting Dell Support Utility hints - For more information, see "Dell Support Utility" on page 99. • How to use Windows Vista® Windows Help and Support • How to work with programs and ...Follow the instructions on the screen. • Information on network activity, the Power Management Wizard, hotkeys, and other items controlled by Dell QuickSet Dell QuickSet Help To view Dell QuickSet Help, right-click the QuickSet icon in the lower-right corner of your screen. 16 Finding Information The taskbar is an automated...
Owner's Manual
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... the name of the Control Panel. 3 Double-click Device Manager. Your wireless router may not have a wireless network card. Installation media usually contains installation and troubleshooting information. Device Manager 1 Click Start , and then click Control Panel. 2 Click Classic View on the menu on the User Account Control window if it opens...
... the name of the Control Panel. 3 Double-click Device Manager. Your wireless router may not have a wireless network card. Installation media usually contains installation and troubleshooting information. Device Manager 1 Click Start , and then click Control Panel. 2 Click Classic View on the menu on the User Account Control window if it opens...
Owner's Manual
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... to test displays in system setup and is active (see "Drivers and Utilities Media" on page 13). Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of the procedures in this section, follow the safety instructions in ..."Lockups and Software Problems" on page 113 and run the Dell Diagnostics before you experience a problem with your computer's configuration information, and ensure that you print these procedures before you receive notifications...
... to test displays in system setup and is active (see "Drivers and Utilities Media" on page 13). Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of the procedures in this section, follow the safety instructions in ..."Lockups and Software Problems" on page 113 and run the Dell Diagnostics before you experience a problem with your computer's configuration information, and ensure that you print these procedures before you receive notifications...
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NOTE: If your hard drive. 96 Troubleshooting To stop the assessment and restart the computer, press ; Press any key to continue. 4 Press any questions that no diagnostics utility partition has been found, run the Dell Diagnostics from the boot menu, and then press . NOTE: If you see... message stating that appear. • If a failure is connected to the next test, press ; Select Diagnostics from your computer. 3 Start the Dell Diagnostics in one of your system board, keyboard, hard drive, and display. • During the assessment, answer any key to be powered down ...
NOTE: If your hard drive. 96 Troubleshooting To stop the assessment and restart the computer, press ; Press any key to continue. 4 Press any questions that no diagnostics utility partition has been found, run the Dell Diagnostics from the boot menu, and then press . NOTE: If you see... message stating that appear. • If a failure is connected to the next test, press ; Select Diagnostics from your computer. 3 Start the Dell Diagnostics in one of your system board, keyboard, hard drive, and display. • During the assessment, answer any key to be powered down ...
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...screen. 9 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 10 Remove your computer. 8 At the Dell Diagnostics Main Menu, select the test you want to start the Drivers and Utilities menu,... and then press . 7 Select Run the 32 Bit Dell Diagnostics from the menu that appears, and then press . 6 Type 1 to run. NOTE: The Quickboot ...Utilities media, then close the Main Menu window to exit the Dell Diagnostics and restart the computer. Troubleshooting 97 and down for the current boot only.
...screen. 9 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 10 Remove your computer. 8 At the Dell Diagnostics Main Menu, select the test you want to start the Drivers and Utilities menu,... and then press . 7 Select Run the 32 Bit Dell Diagnostics from the menu that appears, and then press . 6 Type 1 to run. NOTE: The Quickboot ...Utilities media, then close the Main Menu window to exit the Dell Diagnostics and restart the computer. Troubleshooting 97 and down for the current boot only.
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... of tracing the problem quickly. Extended Test Performs a thorough check of system devices. If you have your Service Tag ready. 98 Troubleshooting NOTE: It is recommended that you select Test System to run a more and periodically requires your input to 20 minutes and requires ... Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit Diagnostics After you cannot resolve the problem, contact Dell (see "Contacting Dell" on your computer. Run Express Test first to select a test based on the screen. Symptom Tree Lists a number of ...
... of tracing the problem quickly. Extended Test Performs a thorough check of system devices. If you have your Service Tag ready. 98 Troubleshooting NOTE: It is recommended that you select Test System to run a more and periodically requires your input to 20 minutes and requires ... Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit Diagnostics After you cannot resolve the problem, contact Dell (see "Contacting Dell" on your computer. Run Express Test first to select a test based on the screen. Symptom Tree Lists a number of ...
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... application and to access: • Self-help tools (such as, Dell Support, PC CheckUp, and Network Assistant) • Dell support contact information (like DellConnect) Troubleshooting 99 Dell Support Utility The Dell Support Center helps you find the service, support and system-specific information ... • Other support and service resources (like Email, Chat and Phone Numbers) • Resources that are pre-installed with Dell Support Center. The following tabs provide additional information for running the test. Displays error conditions encountered, error codes, and the problem ...
... application and to access: • Self-help tools (such as, Dell Support, PC CheckUp, and Network Assistant) • Dell support contact information (like DellConnect) Troubleshooting 99 Dell Support Utility The Dell Support Center helps you find the service, support and system-specific information ... • Other support and service resources (like Email, Chat and Phone Numbers) • Resources that are pre-installed with Dell Support Center. The following tabs provide additional information for running the test. Displays error conditions encountered, error codes, and the problem ...
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... or right-clicking. or • Click the Start →All Programs→Dell Support 3→Dell Support Settings. NOTE: If Dell Support 3 is checked. To access the Dell Support 3: • Click the Dell Support 3 icon in the notification area. Ensure that the Show icon on . ...The application provides additional details about the Dell Support 3, click the question mark (?) at the top of the Dell Support Center home page displays your computer. The top of the Dell Support 3 window. Use this utility to support.dell.com and download the software. 100 Troubleshooting
... or right-clicking. or • Click the Start →All Programs→Dell Support 3→Dell Support Settings. NOTE: If Dell Support 3 is checked. To access the Dell Support 3: • Click the Dell Support 3 icon in the notification area. Ensure that the Show icon on . ...The application provides additional details about the Dell Support 3, click the question mark (?) at the top of the Dell Support Center home page displays your computer. The top of the Dell Support 3 window. Use this utility to support.dell.com and download the software. 100 Troubleshooting
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..., you will work under warranty. DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through "Dell On Call." Troubleshooting 101 You can direct the associate and solve your computer must have an Internet connection and ... up. DellConnect DellConnect is also available for users of Dell systems, the Dell Network Assistant helps simplify the setup, monitoring, troubleshooting, and repair of the month you want your desktop, select Assistance From Dell→Technical Support→DellConnect→Phone and follow the...
..., you will work under warranty. DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through "Dell On Call." Troubleshooting 101 You can direct the associate and solve your computer must have an Internet connection and ... up. DellConnect DellConnect is also available for users of Dell systems, the Dell Network Assistant helps simplify the setup, monitoring, troubleshooting, and repair of the month you want your desktop, select Assistance From Dell→Technical Support→DellConnect→Phone and follow the...
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Viruses can be used by Dell technicians to keep your hardware is working properly and provides automated fixes for and remove viruses. C LEAN THE DRIVE OR DISK - PC CheckUp PC Checkup is a troubleshooting and diagnostic tool that can sometimes prevent Windows from recognizing the drive. ... in the Product Information Guide. For the latest updates and to learn how to resolve your Dell computer. Fill out the "Diagnostics Checklist" on page 174. 102 Troubleshooting PC Checkup validates if your computer running at peak performance, search for assistance. Drive Problems CAUTION...
Viruses can be used by Dell technicians to keep your hardware is working properly and provides automated fixes for and remove viruses. C LEAN THE DRIVE OR DISK - PC CheckUp PC Checkup is a troubleshooting and diagnostic tool that can sometimes prevent Windows from recognizing the drive. ... in the Product Information Guide. For the latest updates and to learn how to resolve your Dell computer. Fill out the "Diagnostics Checklist" on page 174. 102 Troubleshooting PC Checkup validates if your computer running at peak performance, search for assistance. Drive Problems CAUTION...
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See "Dell Diagnostics" on page 127. Problems writing to the drive. If the stream is normal and may cause noise, which does not indicate a defect in the ... drives. The drive tray cannot eject 1 Ensure that the disc is partially ejected. 3 Gently pull out the tray until the tray is inserted properly. C H A N G E T H E W R I C S - Troubleshooting 103 See "Troubleshooting Software and Hardware Problems in all programs before you write to a CD-RW, DVD+/-RW, or BD-RE drive C LOSE OTHER PROGRAMS - R U N THE D ELL...
See "Dell Diagnostics" on page 127. Problems writing to the drive. If the stream is normal and may cause noise, which does not indicate a defect in the ... drives. The drive tray cannot eject 1 Ensure that the disc is partially ejected. 3 Gently pull out the tray until the tray is inserted properly. C H A N G E T H E W R I C S - Troubleshooting 103 See "Troubleshooting Software and Hardware Problems in all programs before you write to a CD-RW, DVD+/-RW, or BD-RE drive C LOSE OTHER PROGRAMS - R U N THE D ELL...
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... a click when you are an administrator on the computer, click Continue; Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I N G S - If you insert the telephone line connector into the modem. 104 Troubleshooting
... a click when you are an administrator on the computer, click Continue; Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I N G S - If you insert the telephone line connector into the modem. 104 Troubleshooting
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... answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack. Troubleshooting 105 If you are having problems connecting to the Internet, your computer might be infected with Windows. Follow the instructions on the screen to... an anti-virus program that is communicating with spyware. Ensure that the modem is 3 m (10 ft) or more information, go to support.dell.com and search for the keyword spyware. For more in length, try a shorter one. If all commands receive responses, the modem is not ...
... answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack. Troubleshooting 105 If you are having problems connecting to the Internet, your computer might be infected with Windows. Follow the instructions on the screen to... an anti-virus program that is communicating with spyware. Ensure that the modem is 3 m (10 ft) or more information, go to support.dell.com and search for the keyword spyware. For more in length, try a shorter one. If all commands receive responses, the modem is not ...
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...A V A I L U R E - One or more memory modules may be faulty or improperly seated. Install a hard drive in the system setup program (see "Dell Diagnostics" on page 171). Error Messages Fill out the "Diagnostics Checklist" on page 160). For an external mouse, check the cable connection. The primary cache... in the bay before it can continue. CAUTION: Before you complete these checks. If the problem persists, contact Dell (see "Drive Problems" on page 77). 106 Troubleshooting BA D C O M M A N D OR F I O N - DISK C : FAILED I N I T I A L I Z A ...
...A V A I L U R E - One or more memory modules may be faulty or improperly seated. Install a hard drive in the system setup program (see "Dell Diagnostics" on page 171). Error Messages Fill out the "Diagnostics Checklist" on page 160). For an external mouse, check the cable connection. The primary cache... in the bay before it can continue. CAUTION: Before you complete these checks. If the problem persists, contact Dell (see "Drive Problems" on page 77). 106 Troubleshooting BA D C O M M A N D OR F I O N - DISK C : FAILED I N I T I A L I Z A ...
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...C O N F I G U R A T I L U R E 0 - The hard drive does not respond to commands from a CD. Shut down the computer, remove the hard drive (see "Hard Drive" on page 95). Troubleshooting 107 D I S K D R I V E C O N T R O L L E R F A I O N E R R O R - If the problem persists, try another drive. Try copying the file to ...M E M O R Y S I Z E H A S C H A N G E D - The amount of paper. If the error appears again, contact Dell (see "Hard Drive" on page 135), and boot the computer from a CD. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use a larger capacity...
...C O N F I G U R A T I L U R E 0 - The hard drive does not respond to commands from a CD. Shut down the computer, remove the hard drive (see "Hard Drive" on page 95). Troubleshooting 107 D I S K D R I V E C O N T R O L L E R F A I O N E R R O R - If the problem persists, try another drive. Try copying the file to ...M E M O R Y S I Z E H A S C H A N G E D - The amount of paper. If the error appears again, contact Dell (see "Hard Drive" on page 135), and boot the computer from a CD. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use a larger capacity...
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...) restrictions on the file, so the file cannot be played (see "Dell Diagnostics" on page 114). M EMORY A L L O C A T I L U R E - If the error message still appears, see "Dell Diagnostics" on page 95). MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING 108 Troubleshooting Insert bootable media. INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM - The...
...) restrictions on the file, so the file cannot be played (see "Dell Diagnostics" on page 114). M EMORY A L L O C A T I L U R E - If the error message still appears, see "Dell Diagnostics" on page 95). MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING 108 Troubleshooting Insert bootable media. INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM - The...
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... that you are trying to open . If the problem persists, contact Dell (see "Memory" on page 142). The optional ROM has failed. A R E Q U I V E - Troubleshooting 109 A memory module may be malfunctioning. MEMORY WRITE/READ FAILURE AT ... E M N O T F O U N D - A chip on page 95). EXIT SOME PROGRAMS AND TRY AGAIN - OP E R A T I N T E R R U P T - Reinstall the memory modules and, if necessary, replace them (see "Dell Diagnostics" on the system board may be faulty or improperly seated. The program that the drive is missing an essential file. Reinstall the hard drive...
... that you are trying to open . If the problem persists, contact Dell (see "Memory" on page 142). The optional ROM has failed. A R E Q U I V E - Troubleshooting 109 A memory module may be malfunctioning. MEMORY WRITE/READ FAILURE AT ... E M N O T F O U N D - A chip on page 95). EXIT SOME PROGRAMS AND TRY AGAIN - OP E R A T I N T E R R U P T - Reinstall the memory modules and, if necessary, replace them (see "Dell Diagnostics" on the system board may be faulty or improperly seated. The program that the drive is missing an essential file. Reinstall the hard drive...