Quick Reference Guide
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For more information about your computer. Dell™ Latitude™ E6500 Setup and Quick Reference Guide This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Model PP30L www.dell.com | support.dell.com
For more information about your computer. Dell™ Latitude™ E6500 Setup and Quick Reference Guide This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Model PP30L www.dell.com | support.dell.com
Quick Reference Guide
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...35 System Messages 40 Troubleshooting Software and Hardware Problems 42 Dell Diagnostics 42 Troubleshooting Tips 44 Power Problems 44 Memory Problems 46 Lockups and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers... System 54 Using Microsoft® Windows® System Restore . . . 54 Using Dell Factory Image Restore 56 Using the Operating System Media 57 6 Getting Help 59 Obtaining Assistance 59 Technical Support and Customer Service . . . . . 60 DellConnect 60 Online Services 60 AutoTech...
...35 System Messages 40 Troubleshooting Software and Hardware Problems 42 Dell Diagnostics 42 Troubleshooting Tips 44 Power Problems 44 Memory Problems 46 Lockups and Software Problems 46 Dell Technical Update Service 48 Dell Support Utility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers... System 54 Using Microsoft® Windows® System Restore . . . 54 Using Dell Factory Image Restore 56 Using the Operating System Media 57 6 Getting Help 59 Obtaining Assistance 59 Technical Support and Customer Service . . . . . 60 DellConnect 60 Online Services 60 AutoTech...
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About Your Computer NOTE: For more information about the features of your computer, see the Dell™ Technology Guide on your computer or at support.dell.com. Front View 12 3 23 22 25 24 21 20 19 18 1 camera and microphone (optional) 3 display 4 5 6 9 A 7 8 9 10 11 12 14 13 15 16 17 2 display latch 4 keyboard status lights About Your Computer 7
About Your Computer NOTE: For more information about the features of your computer, see the Dell™ Technology Guide on your computer or at support.dell.com. Front View 12 3 23 22 25 24 21 20 19 18 1 camera and microphone (optional) 3 display 4 5 6 9 A 7 8 9 10 11 12 14 13 15 16 17 2 display latch 4 keyboard status lights About Your Computer 7
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For information about the wireless switch and the Wi-Fi Catcher Network Locator, see "Connecting to locate networks. For more information about connecting to the Internet, see the Dell Technology Guide on page 16. Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator wireless switch icon Dell Wi-Fi Catcher Network Locator icon Use the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to the Internet" on your computer or at support.dell.com. About Your Computer 11
For information about the wireless switch and the Wi-Fi Catcher Network Locator, see "Connecting to locate networks. For more information about connecting to the Internet, see the Dell Technology Guide on page 16. Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator wireless switch icon Dell Wi-Fi Catcher Network Locator icon Use the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to the Internet" on your computer or at support.dell.com. About Your Computer 11
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... the past, the ISP might have an ISP, consult the Connect to the Internet wizard through the Microsoft® Windows® Start menu Help and Support feature. If you do not have a setup CD, click Use the CD I got from your ISP but you did not receive a setup CD, click Set..., contact your ISP or cellular phone service for setup instructions. If you are using a dial-up connection, connect a telephone line to the Internet, see the Dell Technology Guide.
... the past, the ISP might have an ISP, consult the Connect to the Internet wizard through the Microsoft® Windows® Start menu Help and Support feature. If you do not have a setup CD, click Use the CD I got from your ISP but you did not receive a setup CD, click Set..., contact your ISP or cellular phone service for setup instructions. If you are using a dial-up connection, connect a telephone line to the Internet, see the Dell Technology Guide.
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...screen, select the items you chose for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). The wizard reads the collected files and settings and applies them to ...) and click OK. 3 On the Files and Settings Transfer Wizard welcome screen, click Next. 4 On the Which computer is this procedure, search support.dell.com for transferring your settings and files and click Next. When all of the settings and files have been applied, the Finished screen appears. 3 ...
...screen, select the items you chose for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?). The wizard reads the collected files and settings and applies them to ...) and click OK. 3 On the Files and Settings Transfer Wizard welcome screen, click Next. 4 On the Which computer is this procedure, search support.dell.com for transferring your settings and files and click Next. When all of the settings and files have been applied, the Finished screen appears. 3 ...
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Specifications NOTE: Offerings may vary by region. Processor Processor type L2 cache Front-side bus frequency Storage Hard drive Second hard drive Intel® Core™2 Duo processor 6 MB 1067 MHz SATA in media bay (optional) System Information Chipset Data bus width DRAM bus width Processor address bus width Flash EPROM PCI ... 64 bit 36 bit SPI 32 Mbit x16 PCIe Specifications 23 For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer.
Specifications NOTE: Offerings may vary by region. Processor Processor type L2 cache Front-side bus frequency Storage Hard drive Second hard drive Intel® Core™2 Duo processor 6 MB 1067 MHz SATA in media bay (optional) System Information Chipset Data bus width DRAM bus width Processor address bus width Flash EPROM PCI ... 64 bit 36 bit SPI 32 Mbit x16 PCIe Specifications 23 For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer.
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... Cards. non-ECC memory only 24 Specifications ExpressCard connector ExpressCard slot (supports both USB and PCIe based interfaces) Cards supported ExpressCard/54 and ExpressCard/34 form factors Secure Digital (SD) Memory Card Reader Cards supported SD, SDIO, SD HC, Mini SD (with adapter) MMC, ... (2 DIMMS, Windows Vista only) DDR II 667 MHz and 800 MHz (if supported by chipset and/or processor combinations); PC Card CardBus controller PC Card connector Cards supported PC Card connector size Ricoh R5C847 one (supports one Type I or Type II card) 3.3 V and 5 V 80 pins ExpressCard...
... Cards. non-ECC memory only 24 Specifications ExpressCard connector ExpressCard slot (supports both USB and PCIe based interfaces) Cards supported ExpressCard/54 and ExpressCard/34 form factors Secure Digital (SD) Memory Card Reader Cards supported SD, SDIO, SD HC, Mini SD (with adapter) MMC, ... (2 DIMMS, Windows Vista only) DDR II 667 MHz and 800 MHz (if supported by chipset and/or processor combinations); PC Card CardBus controller PC Card connector Cards supported PC Card connector size Ricoh R5C847 one (supports one Type I or Type II card) 3.3 V and 5 V 80 pins ExpressCard...
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... expansion slots) Media bay Modem Network adapter microphone connector, stereo headphones/speakers connector 4-pin connector SD multi-card reader supports SD, SDIO, SD-HC, Mini-SD (with adapter) MMC, MMC+, Mini-MMC (with adapter) ExpressCard slot for one 54mm or 34mm card one CardBus/PCMCIA ... MB (1 DIMM) Maximum memory 8 GB (Windows Vista only) NOTE: Dual-channel bandwidth operation requires both memory slots to be used for the Intel Flash Cache supports E-Family and E-Module components RJ-11 port RJ-45 port Specifications 25
... expansion slots) Media bay Modem Network adapter microphone connector, stereo headphones/speakers connector 4-pin connector SD multi-card reader supports SD, SDIO, SD-HC, Mini-SD (with adapter) MMC, MMC+, Mini-MMC (with adapter) ExpressCard slot for one 54mm or 34mm card one CardBus/PCMCIA ... MB (1 DIMM) Maximum memory 8 GB (Windows Vista only) NOTE: Dual-channel bandwidth operation requires both memory slots to be used for the Intel Flash Cache supports E-Family and E-Module components RJ-11 port RJ-45 port Specifications 25
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... NVS 160M (discrete) Video memory up to 2 A shared power for external device one USB 2.0/eSATA port with up to 2 A shared power for external device DisplayPort supports HDMI and DVI via dongle Communications Modem: Network adapter Wireless Mobile Broadband GPS internal modem 10/100/1000 Ethernet LAN on system board WLAN Mobile... Bluetooth® wireless technology WI-MAX Ultra-Wide Band technology Full-Mini-Card Mobile Broadband Mini-Card or GPS-only Mini-Card Video NOTE: Your Dell™ computer has both integrated and discrete video options.
... NVS 160M (discrete) Video memory up to 2 A shared power for external device one USB 2.0/eSATA port with up to 2 A shared power for external device DisplayPort supports HDMI and DVI via dongle Communications Modem: Network adapter Wireless Mobile Broadband GPS internal modem 10/100/1000 Ethernet LAN on system board WLAN Mobile... Bluetooth® wireless technology WI-MAX Ultra-Wide Band technology Full-Mini-Card Mobile Broadband Mini-Card or GPS-only Mini-Card Video NOTE: Your Dell™ computer has both integrated and discrete video options.
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Video (continued) External support Audio Audio type Audio codec Stereo conversion Interfaces: Internal External Speakers Internal speaker amplifier Internal microphone Volume controls Display Type (active-matrix TFT) Dimensions Maximum ...
Video (continued) External support Audio Audio type Audio codec Stereo conversion Interfaces: Internal External Speakers Internal speaker amplifier Internal microphone Volume controls Display Type (active-matrix TFT) Dimensions Maximum ...
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...of the same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 3 Possible system Contact Dell. Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. board failure 34 Troubleshooting Beep Codes Your computer might emit a series... identify a more memory modules are detected installed, remove the modules, reinstall one module (see your Service Manual at support.dell.com), and then restart the computer. If your computer beeps during start -up if the monitor cannot display errors ...
...of the same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 3 Possible system Contact Dell. Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. board failure 34 Troubleshooting Beep Codes Your computer might emit a series... identify a more memory modules are detected installed, remove the modules, reinstall one module (see your Service Manual at support.dell.com), and then restart the computer. If your computer beeps during start -up if the monitor cannot display errors ...
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... for more information. AU X I L I L U R E - The touch pad or external mouse may be faulty. See your Service Manual at support.dell.com). motherboard failure. 6 Video BIOS Test Contact Dell. failure Error Messages CAUTION: Before you have spelled the command correctly, put spaces in the system setup program. BA D C O M M A N ...C H E D I S A B L E D D U E T O F A I A R Y DEVICE FAILURE - Possible at support.dell.com for the operating system or the program that was running when the message appeared. The primary cache internal to the microprocessor has failed. For ...
... for more information. AU X I L I L U R E - The touch pad or external mouse may be faulty. See your Service Manual at support.dell.com). motherboard failure. 6 Video BIOS Test Contact Dell. failure Error Messages CAUTION: Before you have spelled the command correctly, put spaces in the system setup program. BA D C O M M A N ...C H E D I S A B L E D D U E T O F A I A R Y DEVICE FAILURE - Possible at support.dell.com for the operating system or the program that was running when the message appeared. The primary cache internal to the microprocessor has failed. For ...
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... memory (NVRAM) does not match the memory installed in the hard drive bay. The computer cannot identify the drive type. See your Service Manual at support.dell.com), and boot the computer from the computer. DRIVE NOT READY - The computer cannot identify the ExpressCard. Reinsert the card or try another card. GATE...
... memory (NVRAM) does not match the memory installed in the hard drive bay. The computer cannot identify the drive type. See your Service Manual at support.dell.com), and boot the computer from the computer. DRIVE NOT READY - The computer cannot identify the ExpressCard. Reinsert the card or try another card. GATE...
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... keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E - Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com for more information. The hard drive does not respond to nonbootable media...message is most likely to occur after a memory module is trying to boot to commands from a CD. See your Service Manual at support.dell.com), and boot the computer from a CD. K E Y B O A R D C O N T R O L L...
... keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E - Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com for more information. The hard drive does not respond to nonbootable media...message is most likely to occur after a memory module is trying to boot to commands from a CD. See your Service Manual at support.dell.com), and boot the computer from a CD. K E Y B O A R D C O N T R O L L...
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... on the file, so the file cannot be faulty or improperly seated. A memory module may be faulty or improperly seated. See your Service Manual at support.dell.com for more information. M EMORY A L L O C A T I R E C T - Try to run the program again. Shut down the computer, wait ...modules and, if necessary, replace them . MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - See your Service Manual at support.dell.com for more information. The software you are attempting to run is installed, properly seated, and partitioned as a boot device. 38...
... on the file, so the file cannot be faulty or improperly seated. A memory module may be faulty or improperly seated. See your Service Manual at support.dell.com for more information. M EMORY A L L O C A T I R E C T - Try to run the program again. Shut down the computer, wait ...modules and, if necessary, replace them . MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE - See your Service Manual at support.dell.com for more information. The software you are attempting to run is installed, properly seated, and partitioned as a boot device. 38...
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... error-checking utility to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. Contact Dell (see "Contacting Dell" on the hard drive. Windows Vista: 1 Click the Windows Vista Start button → Control Panel→... Start→ Help and Support). The program that you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. A chip on page 65). Contact Dell (see "Contacting Dell" on the system board ...the hard drive (see your Service Manual at support.dell.com). Troubleshooting 39
... error-checking utility to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. Contact Dell (see "Contacting Dell" on the hard drive. Windows Vista: 1 Click the Windows Vista Start button → Control Panel→... Start→ Help and Support). The program that you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. A chip on page 65). Contact Dell (see "Contacting Dell" on the system board ...the hard drive (see your Service Manual at support.dell.com). Troubleshooting 39
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.... SHUTDOWN FAILURE - OF - Connect your computer to an electrical outlet to charge the battery. Correct the settings for more information. See your Service Manual at support.dell.com for the Date and Time options. TI M E R C H I P C O U N T E R 2 F A I N P R O T E C T E D M O D E - U N E X P E C T E D I N T E R R U P T I L E D - X : \ I S N O T A C C E S S I B L E . Insert a disk into the drive and try to an electrical outlet; The operating system cannot find a specific...
.... SHUTDOWN FAILURE - OF - Connect your computer to an electrical outlet to charge the battery. Correct the settings for more information. See your Service Manual at support.dell.com for the Date and Time options. TI M E R C H I P C O U N T E R 2 F A I N P R O T E C T E D M O D E - U N E X P E C T E D I N T E R R U P T I L E D - X : \ I S N O T A C C E S S I B L E . Insert a disk into the drive and try to an electrical outlet; The operating system cannot find a specific...
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... O T E N T I A L H A R D D R I L U R E - This feature can be malfunctioning or motherboard failure (see "Contacting Dell" on page 65 for assistance. See your Service Manual at support.dell.com). Keyboard failure or keyboard cable loose. USB OVER CURRENT ERROR - Use external power source for assistance). HARD DRIVE SELF... page 65 for assistance). Possible motherboard failure or RTC battery low. Check cables, swap hard disks, or see your Service Manual at support.dell.com or see "Contacting Dell" on page 65 for assistance). HA R D -D I S K D R I V E R E A D F A I V ...
... O T E N T I A L H A R D D R I L U R E - This feature can be malfunctioning or motherboard failure (see "Contacting Dell" on page 65 for assistance. See your Service Manual at support.dell.com). Keyboard failure or keyboard cable loose. USB OVER CURRENT ERROR - Use external power source for assistance). HARD DRIVE SELF... page 65 for assistance). Possible motherboard failure or RTC battery low. Check cables, swap hard disks, or see your Service Manual at support.dell.com or see "Contacting Dell" on page 65 for assistance). HA R D -D I S K D R I V E R E A D F A I V ...
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...In the Fix a Problem section, click Hardware Troubleshooter. To start the Hardware Troubleshooter: Windows XP: 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in the search field and press to resolve the incompatibility. It is optional and may not ship with your... Hardware Troubleshooter list, select the option that you print these procedures before you contact Dell for technical assistance. Windows Vista: 1 Click the Windows Vista Start button , and click Help and Support. 2 Type hardware troubleshooter in Lockups and Software Problems (see "Lockups and Software...
...In the Fix a Problem section, click Hardware Troubleshooter. To start the Hardware Troubleshooter: Windows XP: 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in the search field and press to resolve the incompatibility. It is optional and may not ship with your... Hardware Troubleshooter list, select the option that you print these procedures before you contact Dell for technical assistance. Windows Vista: 1 Click the Windows Vista Start button , and click Help and Support. 2 Type hardware troubleshooter in Lockups and Software Problems (see "Lockups and Software...