Quick Reference Guide
Page 2
...in the User's Guide Replacing Toners To replace toners Æ See "Maintaining Your Printer" in the User's Guide support.dell.com The system settings page is highlighted, and then press the button. Ensure that System Settings is printed. Access to clear...the following documents available on the letter head enters the printer first. Troubleshooting Clearing jams Æ See "Clearing Jams" in the User's Guide Print quality and other printing problems Æ See "Troubleshooting" in the User's Guide Common error messages Æ See "Understanding...
...in the User's Guide Replacing Toners To replace toners Æ See "Maintaining Your Printer" in the User's Guide support.dell.com The system settings page is highlighted, and then press the button. Ensure that System Settings is printed. Access to clear...the following documents available on the letter head enters the printer first. Troubleshooting Clearing jams Æ See "Clearing Jams" in the User's Guide Print quality and other printing problems Æ See "Troubleshooting" in the User's Guide Common error messages Æ See "Understanding...
User's Guide
Page 17
... the Front of the Printer . . . 465 Clearing Paper Jams From the Back of the Printer . . . 467 Clearing Paper Jams From the Output Tray 470 Troubleshooting 475 27 Troubleshooting 477 Basic Printer Problems 477 Display Problems 477 Printing Problems 478 Print Quality Problems 480 The output is too light 480 Toner smears or...
... the Front of the Printer . . . 465 Clearing Paper Jams From the Back of the Printer . . . 467 Clearing Paper Jams From the Output Tray 470 Troubleshooting 475 27 Troubleshooting 477 Basic Printer Problems 477 Display Problems 477 Printing Problems 478 Print Quality Problems 480 The output is too light 480 Toner smears or...
User's Guide
Page 28
Setup diagram Troubleshooting "Troubleshooting" on page 477 26 Finding Information What are you looking for? • Safety information • Warranty information Find it here Product Information Guide How to set up my printer CAUTION: Read and follow all safety instructions in your Product Information Guide prior to setting up and operating your printer.
Setup diagram Troubleshooting "Troubleshooting" on page 477 26 Finding Information What are you looking for? • Safety information • Warranty information Find it here Product Information Guide How to set up my printer CAUTION: Read and follow all safety instructions in your Product Information Guide prior to setting up and operating your printer.
User's Guide
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... provides several online tools, and support questions including: • Documentation for my printer • Solutions - Printer documentation and product specifications Go to support.dell.com. Drivers • Manuals - Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades - Contact information, order status, warranty, and repair information • Downloads - What are...
... provides several online tools, and support questions including: • Documentation for my printer • Solutions - Printer documentation and product specifications Go to support.dell.com. Drivers • Manuals - Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades - Contact information, order status, warranty, and repair information • Downloads - What are...
User's Guide
Page 412
Dell 1355cn Color MFP - Dell Supplies Management System window appears. To use the Quick Launch Utility, select to install the Quick Launch Utility when you order by phone, call the ... firmware and/or driver updates can open the Quick Launch Utility window: 1 Click Start All Programs Dell Printers Dell 1355 Multifunction Color Printer Quick Launch Utility. To open the Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. b Click Visit Dell printer supplies ordering web site.
Dell 1355cn Color MFP - Dell Supplies Management System window appears. To use the Quick Launch Utility, select to install the Quick Launch Utility when you order by phone, call the ... firmware and/or driver updates can open the Quick Launch Utility window: 1 Click Start All Programs Dell Printers Dell 1355 Multifunction Color Printer Quick Launch Utility. To open the Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. b Click Visit Dell printer supplies ordering web site.
User's Guide
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.... To exit, click the X button at the top-right of each application. Status Window Tool Box Updater Troubleshooting Address Book Editor ScanButton Manager Dell ScanCenter Click to open the Printing Status window. See "Understanding the Tool Box Menus" on page 409. Click to open the Address Book Editor, which ...scan events that the device generates. 2 The Quick Launch Utility window provides seven buttons; Click to open the Tool Box. Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. Click to resolve issues by yourself.
.... To exit, click the X button at the top-right of each application. Status Window Tool Box Updater Troubleshooting Address Book Editor ScanButton Manager Dell ScanCenter Click to open the Printing Status window. See "Understanding the Tool Box Menus" on page 409. Click to open the Address Book Editor, which ...scan events that the device generates. 2 The Quick Launch Utility window provides seven buttons; Click to open the Tool Box. Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. Click to resolve issues by yourself.
User's Guide
Page 479
...10 seconds, and then turn on on, the display on the the printer. Troubleshooting 477 If you have a problem, turn off the printer, wait for 10 seconds, and turn on the printer. ...27 Troubleshooting Basic Printer Problems Some printer problems can be easy to the computer with your printer, check... and the computer. • When your printer is connected to resolve. operator panel is blank, keeps showing the DELL logo, or the back light is displayed. When the test is completed, Ready is not lit. • Self...
...10 seconds, and then turn on on, the display on the the printer. Troubleshooting 477 If you have a problem, turn off the printer, wait for 10 seconds, and turn on the printer. ...27 Troubleshooting Basic Printer Problems Some printer problems can be easy to the computer with your printer, check... and the computer. • When your printer is connected to resolve. operator panel is blank, keeps showing the DELL logo, or the back light is displayed. When the test is completed, Ready is not lit. • Self...
User's Guide
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Printing Problems Problem Action Job did not print or incorrect Ensure that Ready appears on how to print a device settings page. 478 Troubleshooting Determine the host interface you are using the correct Ethernet or USB cable and that print media is loaded in the software program, the printer ...
Printing Problems Problem Action Job did not print or incorrect Ensure that Ready appears on how to print a device settings page. 478 Troubleshooting Determine the host interface you are using the correct Ethernet or USB cable and that print media is loaded in the software program, the printer ...
User's Guide
Page 481
... that the width and length guides are using meets the specifications for your printer. Increase the setting for the type of print media. Troubleshooting 479 Ensure that the envelope is securely inserted. Otherwise, it . Ensure that the PSI is loaded as instructed in the PSI and MPF... Settings menu in unexpected places. Do not mix reams of print media you load it may skew or buckle. Page breaks in the Dell Printer Configuration Web Tool. neatly in the Priority Sheet Inserter (PSI)" on page 196 for more information. Do not mix print media types...
... that the width and length guides are using meets the specifications for your printer. Increase the setting for the type of print media. Troubleshooting 479 Ensure that the envelope is securely inserted. Otherwise, it . Ensure that the PSI is loaded as instructed in the PSI and MPF... Settings menu in unexpected places. Do not mix reams of print media you load it may skew or buckle. Page breaks in the Dell Printer Configuration Web Tool. neatly in the Priority Sheet Inserter (PSI)" on page 196 for more information. Do not mix print media types...
User's Guide
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... Web Tool, see "Understanding the Printer Menus" on page 359 and "Dell Printer Configuration Web Tool" on how to be performed using the operator panel or Dell Printer Configuration Web Tool. No Go to action 3. 480 Troubleshooting Print Quality Problems NOTE: In this section, some procedures that the print media is not damp...
... Web Tool, see "Understanding the Printer Menus" on page 359 and "Dell Printer Configuration Web Tool" on how to be performed using the operator panel or Dell Printer Configuration Web Tool. No Go to action 3. 480 Troubleshooting Print Quality Problems NOTE: In this section, some procedures that the print media is not damp...
User's Guide
Page 483
..., change the Paper Type setting. No Go to action 3. Is the problem recovered? driver. See "Supported Paper Sizes" on back side No Contact Dell. Go to action 2. Try The task is used. For example, change the plain paper to thick. 1 On the Paper/Output tab in the ...changing the Paper Type setting in Properties of the printer driver. Is the problem recovered? If not, use the print media recommended for the printer. Troubleshooting 481 complete. 1 On the Paper/Output tab in Printing Preferences of the printer driver, check the Paper Type setting. 2 Load dry (not damp...
..., change the Paper Type setting. No Go to action 3. Is the problem recovered? driver. See "Supported Paper Sizes" on back side No Contact Dell. Go to action 2. Try The task is used. For example, change the plain paper to thick. 1 On the Paper/Output tab in the ...changing the Paper Type setting in Properties of the printer driver. Is the problem recovered? If not, use the print media recommended for the printer. Troubleshooting 481 complete. 1 On the Paper/Output tab in Printing Preferences of the printer driver, check the Paper Type setting. 2 Load dry (not damp...
User's Guide
Page 484
.... Yes The task is complete. Random spots/Blurred images No Contact Dell. Is the problem recovered? 2 If you use non-Dell brand toner cartridges, install Dell brand toner cartridges. Is the problem recovered? Is the problem recovered? No Go to action 3. 482 Troubleshooting Go to action 2. See "Installing a Toner Cartridge" on the Printer Maintenance...
.... Yes The task is complete. Random spots/Blurred images No Contact Dell. Is the problem recovered? 2 If you use non-Dell brand toner cartridges, install Dell brand toner cartridges. Is the problem recovered? Is the problem recovered? No Go to action 3. 482 Troubleshooting Go to action 2. See "Installing a Toner Cartridge" on the Printer Maintenance...
User's Guide
Page 485
print a solid image all over paper. 2 Load the printed sheet with the side to be printed on the output If this trouble comes out, contact Dell. Streaks appear on facing down, and then print a blank sheet of paper on the MPF, and then complete. The task is blank No Contact Dell. Troubleshooting 483 The entire output is 1 Load one sheet of paper. If this trouble comes out, contact Dell. Is the problem recovered? Action Yes 3 Clean up the fuser unit.
print a solid image all over paper. 2 Load the printed sheet with the side to be printed on the output If this trouble comes out, contact Dell. Streaks appear on facing down, and then print a blank sheet of paper on the MPF, and then complete. The task is blank No Contact Dell. Troubleshooting 483 The entire output is 1 Load one sheet of paper. If this trouble comes out, contact Dell. Is the problem recovered? Action Yes 3 Clean up the fuser unit.
User's Guide
Page 486
The task is complete. 1 Clean inside the printer and performing test print. No Contact Dell. 484 Troubleshooting Is the problem recovered? Pitched color dots If this trouble comes out, contact Dell. Vertical blanks Action Yes 1 Clean inside the printer by using the cleaning rod. See "Cleaning Inside the Printer" on page 444. 2 Click Print Test Page in Properties of the printer driver.
The task is complete. 1 Clean inside the printer and performing test print. No Contact Dell. 484 Troubleshooting Is the problem recovered? Pitched color dots If this trouble comes out, contact Dell. Vertical blanks Action Yes 1 Clean inside the printer by using the cleaning rod. See "Cleaning Inside the Printer" on page 444. 2 Click Print Test Page in Properties of the printer driver.
User's Guide
Page 487
... the plain paper to action 2. Try The task is printed. Is the problem recovered? Is the problem recovered? 2 The print media surface may be uneven. Troubleshooting 485 Ghosting Action Yes 1 Adjust the transfer bias. The ghost configuration chart is 1 Launch the Tool Box, and click Chart Print on the Diagnosis tab...
... the plain paper to action 2. Try The task is printed. Is the problem recovered? Is the problem recovered? 2 The print media surface may be uneven. Troubleshooting 485 Ghosting Action Yes 1 Adjust the transfer bias. The ghost configuration chart is 1 Launch the Tool Box, and click Chart Print on the Diagnosis tab...
User's Guide
Page 488
... the Tool Box, and click Clean Developer on the Printer Maintenance tab. 2 Adjust the fixing temperature by turning up the value for the printer. Contact Dell. The task is complete. Yes The task is complete. Fog No Go to exit Tool Box. Action 3 Adjust the fuser temperature. 1 Launch the Tool Box...
... the Tool Box, and click Clean Developer on the Printer Maintenance tab. 2 Adjust the fixing temperature by turning up the value for the printer. Contact Dell. The task is complete. Yes The task is complete. Fog No Go to exit Tool Box. Action 3 Adjust the fuser temperature. 1 Launch the Tool Box...
User's Guide
Page 489
No Contact Dell. Is the problem recovered? Auger mark Yes The task is installed. Troubleshooting 487 Bead-Carry-Out (BCO) Action 1 If the printer is installed in a high altitude location, set the altitude of the location. 1 Launch the Tool Box, and click Adjust Altitude on the Printer Maintenance tab. 2 Select the value close to the altitude of the location where the printer is complete.
No Contact Dell. Is the problem recovered? Auger mark Yes The task is installed. Troubleshooting 487 Bead-Carry-Out (BCO) Action 1 If the printer is installed in a high altitude location, set the altitude of the location. 1 Launch the Tool Box, and click Adjust Altitude on the Printer Maintenance tab. 2 Select the value close to the altitude of the location where the printer is complete.
User's Guide
Page 490
The task is complete. Yes The task is complete. No If printing on print media other than envelopes, contact Dell. 488 Troubleshooting Contact Dell. If not, use the print media recommended for the printer. Action Yes 1 The toner cartridges may be The task is being used....problem recovered? Is the problem recovered? toner cartridge. 1 Check the toner level in the Status tab in each complete. Wrinkled/Stained paper No Contact Dell. Is the problem recovered? 2 Start Clean Developer. 1 Launch the Tool Box, and click Clean Developer on page 189. Confirm the amount of ...
The task is complete. Yes The task is complete. No If printing on print media other than envelopes, contact Dell. 488 Troubleshooting Contact Dell. If not, use the print media recommended for the printer. Action Yes 1 The toner cartridges may be The task is being used....problem recovered? Is the problem recovered? toner cartridge. 1 Check the toner level in the Status tab in each complete. Wrinkled/Stained paper No Contact Dell. Is the problem recovered? 2 Start Clean Developer. 1 Launch the Tool Box, and click Clean Developer on page 189. Confirm the amount of ...
User's Guide
Page 491
... task is The envelope Envelope#10. Is the problem recovered? 4a Load the envelope in the MPF with the flap open and facing up . Contact Dell. Is the problem recovered? 4b Use a different size envelope. Is the problem recovered? The task is complete. For details, see "When Loading Envelope#10, DL... 30 mm of the four edges of If the envelope crease is is not at go to action 3a. If the envelope is C5. Contact Dell. is shorter than 220 mm (Monarch or DL), go to action 3b. The top margins is incorrect Troubleshooting 489
... task is The envelope Envelope#10. Is the problem recovered? 4a Load the envelope in the MPF with the flap open and facing up . Contact Dell. Is the problem recovered? 4b Use a different size envelope. Is the problem recovered? The task is complete. For details, see "When Loading Envelope#10, DL... 30 mm of the four edges of If the envelope crease is is not at go to action 3a. If the envelope is C5. Contact Dell. is shorter than 220 mm (Monarch or DL), go to action 3b. The top margins is incorrect Troubleshooting 489